Dear Mr ToddWe appreciate the good comments about the areas that met your service expectation.As for the areas you comment on, as well as air conditioning equipment. We apologize for this equipment, I tell you that we are already in the replacement process.It is of great importance to us to know, from your perspective, the quality of our service.We remain at your service, hoping to count on your preference on your next visit.

Hola Mariana. Agradecemos tus comentarios, nuestro equipo ya están enterados. Nos complace mucho saber que nuestro hotel cumplió con todas sus expectativas de servicio. Trabajamos siempre enfocado en dar un servicio de excelencia. Me despido, esperando tenerle de regreso pronto. ¡Saludos! Gerente General.

Leissa, we have read your comments regarding your stay at City Express, we are very happy with the results, and we appreciate the time you took to rate us. We hope to see you again on your next visit. Kind regards

Estimado Jesus. Muchas gracias por regalarnos una excelente puntuación. Estamos muy complacidos por el resultado, esperamos tenerlo pronto de visita en City Express By Marriott Mexicali. Saludos cordiales.

Stephanie, thank you very much for your comments, we are very pleased with the result. We hope to see you again on your next visit to Mexicali. Kind regards.

Estimada Brenda. Muchas gracias por la puntuación que regaló en base al servicio que recibió por parte de nuestro equipo de City Express by Marriott Mexicali. Estamos satisfechos por el resultado. Esperamos tener la oportunidad de que visite de nuevo nuestro hotel. Me despido quedando a sus órdenes.

Hola Marco, Muchas gracias por su buena puntuación, es muy importante saber que todo estuvo bien.Le esperamos para la próxima visita en City Express by Marriott Mexicali.

Hola CindyEstamos agradecidos por la oportunidad de tenerle en City Express by Marriott Mexicali, y más aún, el saber que su estancia fue placentera. Muchas gracias por su buena calificación.Me despido, invitándolo a que regrese con nosotros en su próxima visita.

Hello, EnriqueI am contacting you, first to offer you a thousand apologies for the inconvenience that occurred during your stay, in relation to the cleaning of your bathroom. A meeting was already held early with the housekeeper team and a Server, to prevent something like this from happening again.We are committed, with your comments, to ensuring that if you give us the opportunity to have you back home, you will corroborate for yourself the changes applied.I say goodbye but not without thanking you first and putting myself at your service. Best regards Gustavo, general manager.

Dear Rodrigo.We are very sorry for the comments you kindly gave us. Indeed we had damage to our hot water system, which was repaired at the time it was damaged, for this reason we apologize and we hope that you will give us the opportunity to have you back home, so that you can verify for yourself, that already We don't have that situation.I say goodbye to you, remaining at your service.

Estimado Edgar.Estimada Karina.Estamos complacidos por la puntuación que amablemente nos regaló.Es nuestra mejor recomendación con los clientes que visitan esta plataforma.Esperamos contar con su visita la próxima vez que se encuentre en la ciudad.Sinceramente, Gustavo.

Estimado Jaime, Agradezco el tiempo que se tomó en regalarnos tan excelente calificación.Esperamos contar con su visita, la próxima vez que visite Mexicali.Saludos cordiales.

Hello Bertha.We are sorry for the bad time you had in our facilities, and for this reason I am writing to you to offer you our most sincere apology.We appreciate that you have taken the trouble to share your comments, they are valuable to us to help us improve day by day.I invite you to give us the opportunity to have you home again. And serve you as you deserve, we assure you that she will not experience a situation like the one she tells us about again.

Estimado Rafael. Queremos agradecer su buena puntuación, estamos contentos por el resultado.Esperamos contar con su visita de nuevo en City Express by Marriott Mexicali.Cordialmente, Gerente General.

Dear Sorayda.Thank you very much for your rating, we are pleased to know that everything was fine during your stay.We hope you give us the opportunity to have you again at City Express by Marriott Mexicali.We said goodbye, remaining at her command.

Mr. Estefano.Very grateful for such good comments that you give us, we share them with the staff and we feel satisfied with achieving our goal of providing a service as you mention, incredible.We look forward to seeing you next time. Kind regards.

Dear Miguel,Hoping you are well, I send you a cordial greeting and take this opportunity to thank you for the good comments you have given us. Our team is pleased to have achieved the goal of providing a pleasant experience.We said goodbye, but not before thanking you again, and hoping to have your visit next time.Best regards, Gustavo.

Estimado Alejandro.Tener calificaciones como las que nos regalaste, es nuestra mejor recompensa, y por tal motivo, te agradecemos que te hayas tomado el tiempo de hacerlo.Te esperamos en tu próxima visita. Saludos cordiales.

Appreciable Sahara.I am contacting you, first to offer you a thousand apologies for the inconvenience that occurred during your stay, in relation to the noise you perceive from the rooms. We implemented a plan so that a situation like this does not happen again. We are committed, with your comments, to ensuring that if you give us the opportunity to have you back home, you will corroborate for yourself the changes applied.We appreciate your good comments regarding the service of our staff and the quality of our breakfast room, the team is already aware and we are pleased that you enjoyed it.I say goodbye but not before thanking you and placing myself at your service. Best regards Gustavo, general manager.

Dear Mr Todd,First of all, I apologize for the inconvenience that occurred, primarily in relation to the noise you perceive from the rooms. We implemented a plan so that a situation like this does not happen again.On the other hand, our Maintenance team will be monitoring our internet systems to avoid a possible connection failure.We are very saddened, and for this reason, I cordially invite you to give us the opportunity to have you back home, and corroborate the actionable actions that we apply.I say goodbye, but not before also thanking you for taking the trouble to give us your comments.Sincerely, General Manager.

Hola Emily. Super agradecidos en que se haya tomado el tiempo en regalarnos tan buenos comentarios. Nos causa mucha satisfacción saber que nuestro trabajo cumplió su objetivo.En cuanto a los detalles que nos comenta, ya nuestro equipo de trabajo está enterado, y tanto ellos como un Servidor, estaremos poniendo mayor atención y nos comprometemos a que esto no vuelva a suceder.Me despido, agradeciendo de nuevo sus atenciones. Cordialmente, Gerente general.

Dear Claudia,We are pleased to read that our hotel provided good service.All our efforts are focused on achieving this objective.Regarding what you mentioned about the mattresses, we are in the process of remodeling this furniture, we hope to soon have these replacements and be able to provide a solution to your comment.We thank you for your time, and for visiting us, we hope to have you again on your next visit.Best regards General Manager.

Estimada Claudia.Agradecemos el tiempo que se tomó en regalarnos una calificación, si encontró algo en que podamos mejorar en nuestro servicio, estamos abiertos en atenderle y aplicar las mejoras que recomiende.Me despido agradeciendo su tiempo.Amablemente,

Hola Consuelo.Antes que nada, fue un placer tenerte en casa. Agradecemos tu calificación, espero y todo haya estado bien durante tu estancia.Te esperamos para la próxima visita a Mexicali.Saludos cordiales.

Estimada Juanita, Buenos días.Estamos super apenados por la calificación que nos proporcionó, estamos interesados en revertir esta situación, por tal motivo, me pongo en contacto con usted para, para si de favor, nos regala una retroalimentación, de él porque le llevo a darnos esta calificación.Nosotros tomamos con seriedad todos sus comentarios, y aplicamos las correcciones pertinentes para evitar que una situación como esta no se repita.Quedo a sus ordenes para cualquier aclaración.

Hi Arturo.Thank you very much for taking the time to rate the different areas of our hotel. It is a pleasure to know that our service met your expectations and that your stay was pleasant.As for the noise you mention, we have already reinforced it with security equipment to prevent something like this from happening again.We apologize for this, and we hope to have you back home on your next visit to the city.Kindly, Gustavo, General Manager.

Estimada Patricia. Nos sentimos complacidos por la buena calificación que regaló a nuestro hotel, y a nuestro trabajo. Es una satisfacción saber que nuestros esfuerzos tienen buenos resultados.Le esperamos en su próxima visita a la ciudad en City Express by Marriott Mexicali.Saludos cordiales.

Sylvia.Agradecemos grandemente la puntuación que amablemente nos regaló.Son nuestra mejor recomendación para nuestros próximos huéspedes.Le invitamos a que esté con nosotros en su próxima visita, a Mexicali.Saludos cordiales.Gustavo

Hello Amber,Your good comments have been shared with the food and beverage team, and they are happy with the result, and the good comment you give us.We are grateful that you took the time to let us know that our service was good during your stay.We look forward to seeing you next time. I say goodbye, remaining at your service.

Estimado Gabriel.Estamos muy apenados por la calificación que nos proporcionó, nos gustaría nos regale una retroalimentación sobre que lo llevó a tomar la decisión sobre esta calificación.Sus comentarios serán tomados en cuenta y aplicaremos todo lo que esté en nuestras manos, para que en su próxima estancia, evalúe por Usted mismo los cambios generados.Me despido de usted, quedando a sus ordenes. Sinceramente, Gustavo Leyva.Gerente General.

Hola Diana. Muchísimas gracias por su calificación, estamos complacidos en saber que todo estuvo bien durante su estancia.Esperamos nos brinde la oportunidad de tenerle de nuevo en City Express by Marriott Mexicali.Que pase unas felices fiestas.

Dear Irma,Very grateful for your good rating and comments, we appreciate the time you took to share them on this platform.Our job is to be focused on the details that make your stay a pleasant one.I say goodbye to you, but not before inviting you again to be with us.Kind regards.Gustavo.

Hi Javier.Our staff is aware of your comments, and is grateful that you took the time to let us know how you felt.We hope you give us the opportunity to have you home again.Kind regards.

Hi Javier.I appreciate your comments, they are our best tool to prevent situations like what happened with your internet from happening again.We have informed our maintenance team to apply possible improvements so that a situation like this does not happen again.We apologize for the inconvenience and I hope you will give us the opportunity to have you with us again and thus verify that your comments have been taken into account.Kind regards

Dear MaritzaI apologize for the area of opportunity you detected in our staff. We have lowered your comments and we are committed to ensuring that a situation like this does not happen again.Please give us the opportunity to have you back home and verify for yourself the changes applied.I say goodbye thanking you for your comments

Dear Livia, We appreciate your comments. Regarding the issue of check out, our reception team is already aware of the issue and will be applying an improvement to prevent it from happening again.I say goodbye thanking you for your comments.Greetings

Hola RamonEs grato saber de tu preferencia por Hoteles City by Marriott y más aún que una vez más, tu estancia fue placentera, gracias por compartir tus valiosos comentarios con otros viajeros en esta plataforma. Esperamos tu pronta visita en cualquiera de nuestros destinos. Saludos Cordiales.

Estimada Isabel, agradecemos mucho su puntuación sobre su estancia.Es nuestra mejor recomendación para los Huésped que visitan esta plataforma.Me despido reiterando el agradecimiento por parte de nuestro equipo.Saludos cordiales.

Estimada Karina.Estamos complacidos por la puntuación que amablemente nos regaló.Es nuestra mejor recomendación con los clientes que visitan esta plataforma.Esperamos contar con su visita la próxima vez que se encuentre en la ciudad.Sinceramente, Gustavo.

Dear Mr ToddFirst of all, with a cordial greeting, I apologize for the inconvenience that occurred during your stay.I tell you that, as part of our improvements, it is the total change of mattresses, this improvement is in the process of authorization flow, and we hope that all the mattresses will soon be placed, and that you yourself will notice this change.I reiterate my apologies, hoping you will give us the opportunity to receive you again and serve you as you deserve.I say goodbye, remaining at your service.

Estimado Huésped. Gracias por su puntuación. Es grato saber de tu preferencia por Hoteles City by Marriott y más aún que una vez más, tu estancia fue placentera. Esperamos tu pronta visita en cualquiera de nuestros destinos. Saludos.

Estimado EnriqueAnteponiendo un cordial saludo, le agradecemos que nos haya regalado una buena calificion. Estamos convencidos que nuestros altos estandares de servicio, son el resultado de estas buenas calificaciones. Me despido, esperando contar con su visita la proxima vez.Saludos Gustavo.

Dear Juan. We appreciate the time you took to rate all areas of service and that it met your quality expectations.We always work focused on providing a 10 out of 10 service, and our co-workers feel satisfied with these comments.We are grateful, and we hope to visit us at City Express by Marriott, on your next visit to the city.Regards, General Manager

Dear DanielIt is nice to know of your preference for City by Marriott Hotels and even more so that once again, your stay was pleasant. Thank you for sharing your valuable comments with other travelers on this platform.We look forward to your soon visit to any of our destinations. Kind regards.

Manuel, Lamentamos que la estancia no haya sido tan buena como esperabas. Apuntamos tus comentarios y los tendremos en cuenta para ofrecer una mejor experiencia a nuestros huéspedes. Gracias por tu opinión. Le invito y espero nos brinde la oportunidad de recibirle de nuevo. Me despido quedando a sus órdenes. ¡Saludos Gus! Gerente General

Dear guest.I appreciate your comments, I offer you my most sincere apology for the inconvenience that occurred in relation to the extraction of your room. Our systems are programmed from 8:00 am to 8:00 pm. The main objective of this equipment is to operate without affecting the comfort of the room. I invite you and I hope you give us the opportunity to welcome you again, and verify the facilities for yourself.I say goodbye, remaining at your service. Greetings Gus! General manager

Javier.Gracias por su puntuación. Es grato saber de tu preferencia por Hoteles City by Marriott y más aún que una vez más, tu estancia fue placentera. Esperamos tu pronta visita en cualquiera de nuestros destinos. Saludos.

Dear Guest. We greatly appreciate your comments, and your good rating. Regarding the area of opportunity that I detect in our staff, the information has already been downloaded and we will be working every day to improve the attitude of our staff and the processes. We sincerely apologize for this inconvenience.I say goodbye, but not before inviting you again and in this way, confirming the improvements applied.Greetings, Gustavo.

AngelEs grato saber de tu preferencia por Hoteles City by Marriott y más aún que una vez más, tu estancia fue placentera, gracias por compartir tus valiosos comentarios con otros viajeros en esta plataforma. Esperamos tu pronta visita en cualquiera de nuestros destinos. Saludos Cordiales

Douglas.We appreciate the time you took to rate all areas of service and are pleased that your service expectations were met.We always work focused on providing a 10 out of 10 service, and our co-workers feel satisfied with these comments.Douglas, today in our operations meeting, we touched on the issue you mentioned in relation to the water coming out of the shower, our maintenance team gave some options, and we are committed to finding a solution, to prevent something like this from happening again. I also tell you that last week we had an improvement in our Wi-Fi system, we expanded the range and increased the bandwidth. It is pleasant to know that we closed the project, with good comments.We are grateful, and we hope to visit us at City Express by Marriott, on your next visit to the city.Regards, General Manager