Title: Residhome Metz Lorraine (Aparthotel) - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=1690610&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # Residhome Metz Lorraine ## Photo gallery for Residhome Metz Lorraine ![Apartment | Living area - Residhome Metz Lorraine (Metz)](https://images.trvl-media.com/lodging/2000000/1700000/1690700/1690610/361d7783.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception - Residhome Metz Lorraine (Metz)](https://images.trvl-media.com/lodging/2000000/1700000/1690700/1690610/0ab98f24.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium bedding, desk, free cribs/infant beds, travel crib - Residhome Metz Lorraine (Metz)](https://images.trvl-media.com/lodging/2000000/1700000/1690700/1690610/5cd25cee.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Studio | Private kitchen - Residhome Metz Lorraine (Metz)](https://images.trvl-media.com/lodging/2000000/1700000/1690700/1690610/bc2c323f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Residhome Metz Lorraine (Metz)](https://images.trvl-media.com/lodging/2000000/1700000/1690700/1690610/2e8c1509.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Prices - Amenities - Policies Residhome Metz Lorraine offers comfort and practicality in Nouvelle Ville. Guests enjoy in-room WiFi, a gym, and a buffet breakfast. The well-maintained property and helpful multilingual staff enhance the experience. ## Reviews 8.2 Very good ## Popular amenities - Kitchen - Pet friendly - Free WiFi - Gym - Breakfast available - Parking available ## Room options ### Check availability for these dates Tonight [Mar. 5 - Mar. 6](https://www.expedia.ca/Hotel-Search?startDate=2026-03-05&endDate=2026-03-06&selected=1690610&PinnedHotelID=1690610&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-05&endDate=2026-03-06&selected=1690610&PinnedHotelID=1690610&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar. 6 - Mar. 7](https://www.expedia.ca/Hotel-Search?startDate=2026-03-06&endDate=2026-03-07&selected=1690610&PinnedHotelID=1690610&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-06&endDate=2026-03-07&selected=1690610&PinnedHotelID=1690610&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar. 6 - Mar. 8](https://www.expedia.ca/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=1690610&PinnedHotelID=1690610&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=1690610&PinnedHotelID=1690610&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar. 13 - Mar. 15](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=1690610&PinnedHotelID=1690610&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=1690610&PinnedHotelID=1690610&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 2 of 2 rooms ### View all photos for Studio ![Premium bedding, desk, free cribs/infant beds, travel crib](https://images.trvl-media.com/lodging/2000000/1700000/1690700/1690610/ac9761b0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio ### Highlights Heating Free cribs/infant beds Kitchenette Refrigerator Dining table Flat-screen TV Premium bedding Private bathroom - 269 sq ft - Sleeps 2 - 1 Double Sofa Bed ### View all photos for Apartment ![Premium bedding, desk, free cribs/infant beds, travel crib](https://images.trvl-media.com/lodging/2000000/1700000/1690700/1690610/ac9761b0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment ### Highlights Heating Free cribs/infant beds Kitchenette Refrigerator Dining table TV Premium bedding Separate bedroom - 484 sq ft - 1 bedroom - Sleeps 4 - 1 Double Bed and 1 Double Sofa Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMetz-Hotels-Residhome-Metz-Lorraine.h1690610.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMetz-Hotels-Residhome-Metz-Lorraine.h1690610.Hotel-Information) ## About the area Located in Nouvelle Ville, a neighborhood in Metz, this aparthotel is in a shopping district and near a train station. Arsenal de Metz and Centre Pompidou-Metz are cultural highlights, and some of the area's activities can be experienced at Le Prana Spa and France Aventures Amnéville. Looking to enjoy an event or a game while in town? See what's happening at Stade Municipal Saint-Symphorien or Patinoire Municipal. [Visit our Metz travel guide](https://www.expedia.ca/Metz.dx8885) [View more Aparthotels in Metz](https://www.expedia.ca/Metz-Apart-Hotels.d8885-aaApartHotels.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C49.10851%2C6.17378&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=BsyX2l5HXJyKLX9prQkmUZkzIqk=) 10 Rue Lafayette, Metz, Moselle, 57000 ### What's nearby - ![Looking back at the main entrance of the Metz Cathedral ](https://images.trvl-media.com/place/8885/3ac2207c-4881-43a7-8219-9994a257afa8.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Metz Cathedral 18 min walk \- 1.5 km - Quartier Impérial 4 min walk \- 0.4 km - Centre Pompidou-Metz 8 min walk \- 0.7 km - Place de la Republique 12 min walk \- 1.0 km - Metz Christmas Market 14 min walk \- 1.2 km ### Getting around - Metz Station 4 min walk - Metz (ETZ-Metz - Nancy - Lorraine) 28 min drive ### Restaurants - Starbucks 4 min walk - Fox Coffee 4 min walk - Fox Lab 4 min walk - Chez Baptiste 1 min walk - Piopa 8 min walk ## About this property ### Residhome Metz Lorraine A fitness center, self parking, and a meeting room are available at this smoke-free aparthotel. WiFi in public areas is free. Additionally, express check-in, a front-desk safe, and multilingual staff assistance are onsite. The apartment provides a TV with digital channels, plus a kitchenette with a refrigerator, a stovetop, and a microwave. Guests can appreciate conveniences like an electric kettle and a dining table, and other amenities include free WiFi and premium bedding. This aparthotel offers 130 accommodations with hair dryers. Beds feature premium bedding. Televisions come with premium digital channels. Accommodations at this 3-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs. This Metz aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Recreational amenities at the aparthotel include a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply. ## Similar properties ![Standard Studio (2 People)](https://images.trvl-media.com/lodging/17000000/16440000/16433400/16433342/312ae8e7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Odalys City Campus Apartment Hotel - Metz Centre Les Îles - Pet friendly - Free WiFi - Gym - Breakfast available 8.4 Very good 365 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=16433342&PinnedHotelID=16433342&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/2000000/1160000/1156200/1156133/484ab4e5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Kyriad Metz Centre Metz-Centre – Ancienne Ville - Pet friendly - Free WiFi - Restaurant - Air conditioning 8.4 Very good 753 reviews CA $94 CA $109 total includes taxes & fees Mar 6 - Mar 7 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-06&endDate=2026-03-07&selected=1156133&PinnedHotelID=1156133&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/17000000/16610000/16604200/16604177/d571e4c7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Campanile PRIME - 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Free WiFi - Breakfast available - Housekeeping - 24/7 front desk 8.0 Very good 469 reviews CA $77 CA $88 total includes taxes & fees Mar 22 - Mar 23 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-22&endDate=2026-03-23&selected=11262966&PinnedHotelID=11262966&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/2000000/1180000/1171200/1171163/65773f2e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hôtel du Théâtre Metz-Centre – Ancienne Ville - Pet friendly - Parking included - Free WiFi - Breakfast available 7.0 Good 719 reviews CA $91 CA $105 total includes taxes & fees Mar 8 - Mar 9 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-08&endDate=2026-03-09&selected=1171163&PinnedHotelID=1171163&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/1000000/180000/175200/175184/f99a1c0b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Novotel Metz Centre Metz-Centre – Ancienne Ville - Pool - Pet friendly - Free WiFi - Restaurant 7.8 Good 983 reviews CA $131 CA $153 total includes taxes & fees Mar 21 - Mar 22 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-21&endDate=2026-03-22&selected=175184&PinnedHotelID=175184&HadPinnedHotel=true®ionId=-1&adults=2) ![Lunch and dinner served, French cuisine](https://images.trvl-media.com/lodging/1000000/10000/1300/1252/929f7fda.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ibis Metz Centre Cathédrale Les Îles - Pet friendly - Free WiFi - Restaurant - Air conditioning 7.6 Good 72 reviews CA $92 CA $107 total includes taxes & fees Mar 22 - Mar 23 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-22&endDate=2026-03-23&selected=1252&PinnedHotelID=1252&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property - evening/night](https://images.trvl-media.com/lodging/1000000/110000/106700/106618/5a4dee3b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Best Western Metz Centre Gare Nouvelle Ville - Pet friendly - Free WiFi - Air conditioning - Breakfast available 9.0 Wonderful 175 reviews CA $129 CA $148 total includes taxes & fees Mar 20 - Mar 21 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-21&selected=106618&PinnedHotelID=106618&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/1000000/660000/658100/658052/6be657bd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ibis Styles Metz Centre Gare Nouvelle Ville - Pet friendly - Free WiFi - Air conditioning - Breakfast available 8.0 Very good 596 reviews CA $110 CA $127 total includes taxes & fees Mar 22 - Mar 23 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-22&endDate=2026-03-23&selected=658052&PinnedHotelID=658052&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=1690610&PinnedHotelID=1690610&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=1690610,16433342,1156133,16604177,92421005) ## Property amenities ### Internet - Available in the apartment: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Self parking on site (EUR 9 per night) - Wheelchair-accessible parking available ### Family friendly - Free crib - Travel crib ### Kitchenette - Cookware, dishware, and utensils - Electric kettle - Microwave - Refrigerator - Stovetop ### Dining - Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 16 for adults and EUR 8 for children - Dining table ### Bedrooms - Premium bedding ### Bathroom - 1 private bathroom - Bathtub - Hair dryer - Shampoo - Soap - Towels provided ### Living spaces - Dining table ### Entertainment - TV with premium digital channels ### Work spaces - Desk - Meeting room ### Comfort - Heating ### Pets - Pet friendly - One pet total - Fee: EUR 9 per pet per night - Service animals exempt from fees ### Suitability/Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Grab bar near toilet - Hardwood flooring in room - Portable shower seat - Stair-free path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Smoking not allowed ### Services and conveniences - Luggage storage - Multilingual staff - Phone - Safe at front desk ### Location highlights - In a business district - In a shopping district - In the city center - Near a train station ### Things to do - Gym - Bicycle rentals nearby ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector (host has indicated there is a smoke detector on the property) ### General - 130 units - 5 floors ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 8:00 PM Contactless check-in available Express check-in available ### Check-out Check-out before 11 AM Contactless check-out available ### Special check-in instructions The front desk is open Monday - Friday (7:00 AM - 9:00 PM) and Saturday - Sunday (8:00 AM - 4:00 PM) Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools Guests planning to arrive outside of normal check-in hours must contact this property at least 48 hours in advance to arrange check-in. ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of EUR 9 per pet, per night Service animals are welcome, and are exempt from fees 1 total pets ### Children and extra beds Children are welcome Rollaway/extra beds are not available Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Breakage deposit: EUR 250 per stay - A tax is imposed by the city: EUR 1.87 per person, per night. This tax does not apply to children under 18 years of age. We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately EUR 16 for adults and EUR 8 for children - Self parking fee: EUR 9 per night - Pet fee: EUR 9 per pet, per night - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has indicated there is a smoke detector on the property This property is professionally cleaned Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation ### Property is also known as Metz Lorraine Residhome Lorraine Residhome Lorraine House Metz Residhome Metz Residhome Metz Lorraine Residhome Hotel Metz Residhome Metz Lorraine House Residhome Lorraine House Residhome Metz Lorraine Metz Residhome Metz Lorraine Aparthotel Residhome Metz Lorraine Aparthotel Metz ## Frequently asked questions ### Is Residhome Metz Lorraine pet-friendly? ### How much does it cost to stay at Residhome Metz Lorraine? ### How much is parking? ### What time is check-in at Residhome Metz Lorraine? ### What time is check-out at Residhome Metz Lorraine? ### Where is Residhome Metz Lorraine located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Residhome Metz Lorraine Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.4 Cleanliness ### 8.0 Location ### 8.2 Staff & service ### 8.2 Property conditions & facilities 10 - Excellent 177 8 - Good 223 6 - Okay 63 4 - Poor 21 2 - Terrible 14 ## Reviews ### 8/10 Good #### Ross Dec 3, 2024 Liked: Cleanliness, property conditions & facilities, communication Convenient location, easy to get about, basic but good for what we needed the hotel for ##### Ross Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Abbey Dec 9, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Great for casual travelers! Close to many fun areas of Metz, easy to find, and great support for helpful desk staff. ##### Abbey Stayed 1 night in Dec 2024 ### 8/10 Good #### Verified traveller Jul 31, 2025 Liked: Communication #### Good value for money Worth the money.convenient location.Everything we needed.comfy bed. Shame the air con didn't work ##### Verified traveller Stayed 3 nights in Jul 2025 ### 6/10 Okay #### Rosana Sep 7, 2025 Liked: Cleanliness, communication Simple and no-fuss, a good place to stay for a short trip. The staff was super helpful, attentive and friendly. Breakfast was ok, but skip the cold pre-packaged scrambled eggs (they were cold from the fridge) and the bacon looked like plastic. You are better off with the bread, cheeses and fruit. It was a good stay overall, I would stay here again in the future, and simply skip the breakfast. Again, a big thank you to the staff for the friendly attention. ##### Rosana Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Christin Nov 12, 2024 Liked: Cleanliness, property conditions & facilities Super friendly and very helpfull staff! THANK YOU! ##### Christin Stayed 4 nights in Oct 2024 ### 10/10 Excellent #### Yin Ping Mar 31, 2024 Liked: Cleanliness, room comfort, communication #### Great value performance A leisure and comfort stay in Metz. Recommend ##### Yin Ping Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Suhaib Oct 30, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Staff easy going and great customer service ##### Suhaib Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Rafael Jul 26, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Lovely hotel ##### Rafael Stayed 19 nights in Jul 2025 ### 8/10 Good #### Shannon Sep 20, 2024 Liked: Cleanliness, amenities, room comfort, communication Good rooms within decent walking distance from the train station ##### Shannon Stayed 1 night in Sep 2024 ### 8/10 Good #### Roman May 11, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication The kitchen was good. ##### Roman Stayed 4 nights in May 2025 ### 10/10 Excellent #### wolf Apr 1, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication best price local aeria ##### wolf Stayed 3 nights in Mar 2024 ### 6/10 Okay #### Nino Mar 6, 2024 Liked: Communication Cleanliness could improve. Pictures were more attractive than reality. Friendly staff. I would still use the hotel for next stay ##### Nino Stayed 2 nights in Mar 2024 ### 6/10 Okay #### Silvia Sep 12, 2022 Liked: Cleanliness, room comfort, communication #### Good accomodation, needing some maintainance The apartment was very spacious, but would need some maintenance: when showering, water would come also from the bathtub faucet and the shower itself was leaking. The door bolt lock (additional lick from inside) did not work. The room was really hot, also compared to the hall. The building is looking directly on the railway tracks and really close to the station (we could see the interior from our window), which might be a bit noisy, especially with an open window. For an additional price, there is a spacious garage. Position is great, close to the train station and the Centre Pompadour, 10-15 minute walk from the center ##### Silvia Stayed 2 nights in Aug 2022 ### 10/10 Excellent #### Jasmin Feb 17, 2026 Liked: Cleanliness, amenities, property conditions & facilities, communication Das Zimmer waren schön und sauber. Allerdings spricht nicht jeder Hotelmitarbeiter Englisch. Aber mit einem Übersetzer hat alles gut geklappt. ##### Jasmin Stayed 3 nights in Feb 2026 ### 10/10 Excellent #### Kévin Feb 16, 2026 Liked: Cleanliness, amenities, property conditions & facilities, communication Tout etait parfait !! ##### Kévin Stayed 1 night in Feb 2026 ### 4/10 Poor #### Rieko Jan 14, 2026 Liked: Cleanliness Disliked: Property conditions & facilities 客室、清潔さは問題なかったです。 しかし平日は午後9時、週末は午後4時でフロントが不在になることを事前に知らされず、念のため送ったメールへの返信も遅くて確認できませんでした。 週末夜に到着し、かなり慌てました。緊急連絡先に電話し、宿泊客の助けを借りてどうにかチェックインできました。 また氷点下の夜、お湯が出ず、かなり困りました。その日入浴できませんでした。フロント不在=クレーム対応が難しいことを踏まえて、宿泊は検討すべきかと思います。 ##### Rieko Stayed 3 nights in Dec 2025 ### 2/10 Terrible #### Olivier Jan 2, 2026 Liked: Communication Disliked: Cleanliness, property conditions & facilities Madame, Monsieur, Nous avons choisi votre hôtel dans l’espoir de bénéficier d’un service de qualité, conforme à la réputation et aux standards attendus d’un établissement hôtelier. Malheureusement, nous avons été profondément déçus par les services qui nous ont été fournis. En effet, durant les deux jours de notre séjour, les 8 chambres que nous occupions ne disposaient pas d’eau chaude, ce qui nous a empêchés de prendre une douche dans des conditions normales. Cette situation a fortement affecté notre confort et notre bien-être. De plus, après avoir quitté nos chambres et alors que nous nous trouvions encore à la réception, nous avons souhaité utiliser les toilettes. À notre grande surprise, il nous a été répondu qu’il n’y avait pas de toilettes disponibles, alors même que nous étions toujours clients de l’hôtel et n’avions pas encore quitté les lieux. Ces dysfonctionnements nous ont profondément déçus et ne reflètent pas le niveau de service que l’on est en droit d’attendre de votre hôtel. Ils portent atteinte à l’image et au professionnalisme de votre établissement. Nous vous remercions de bien vouloir nous fournir des explications à ce sujet et de prendre les mesures nécessaires afin que de telles situations ne se reproduisent plus à l’avenir. Dans l’attente de votre retour, nous vous prions d’agréer, Madame, Monsieur, l’expression de nos salutations distinguées. Olivier ##### Olivier Stayed 2 nights in Dec 2025 ### 8/10 Good #### Thomas Dec 20, 2025 Liked: Cleanliness, amenities, property conditions & facilities Perfekt für ein Adventswochenende on Metz ##### Thomas Stayed 1 night in Dec 2025 ### 8/10 Good #### Thierry Nov 30, 2025 Liked: Cleanliness, amenities, communication Equipe correct, personnel agréable et disponible. ##### Thierry Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Delphine Nov 29, 2025 Liked: Cleanliness, amenities, communication Tout était parfait tres bon séjour dans votre appart hôtel ##### Delphine Stayed 5 nights in Nov 2025 ### 8/10 Good #### Guy Nov 24, 2025 Liked: Amenities, property conditions & facilities Disliked: Cleanliness L'hôtel est situé a proximité de la gare de Metz a 15mn a pied du centre ville En revanche les chambres correctes mais mériterait d'etre mieux nettoyées ##### Guy Stayed 3 nights in Nov 2025 ### 8/10 Good #### Yann Nov 24, 2025 Liked: Cleanliness, room comfort, communication Bien équipé ##### Yann Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Virginie Nov 21, 2025 Liked: Cleanliness, room comfort, communication Parfait ##### Virginie Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Liviu Nov 16, 2025 Liked: Cleanliness, room comfort, communication Très bien ##### Liviu Stayed 1 night in Nov 2025 ### 8/10 Good #### MICHEL Nov 11, 2025 Liked: Cleanliness, amenities, communication Chambre impeccable ##### MICHEL Stayed 1 night in Nov 2025 ### Expedia's Latest Trends ### Hotels > - [AC Hotel Strasbourg](https://www.expedia.ca/Strasbourg-Hotels-AC-Hotel-Strasbourg.h83561171.Hotel-Information) > - [Residhome Reims Centre](https://www.expedia.ca/Reims-Hotels-Residhome-Reims-Centre.h5794985.Hotel-Information) > - [Château de Pourtalès](https://www.expedia.ca/Strasbourg-Hotels-Chateau-De-Pourtales.h3688019.Hotel-Information) > - [Hotel des Arcades](https://www.expedia.ca/Reims-Hotels-Hotel-Des-Arcades.h28909062.Hotel-Information) > - [Hotel Tandem - Boutique Hotel](https://www.expedia.ca/Strasbourg-Hotels-Hotel-Tandem.h48425933.Hotel-Information) > - [Nemea Appart Hotel Grand Cœur Nancy Centre](https://www.expedia.ca/Nancy-Hotels-Nemea-Appart-Hotel-Nancy-Grand-Coeur.h44292857.Hotel-Information) > - [Citadines Kléber Strasbourg](https://www.expedia.ca/Strasbourg-Hotels-Citadines-Kleber-Strasbourg.h329957.Hotel-Information) > - [Hotels in Old Forge](https://www.expedia.ca/Old-Forge-Hotels.d141196.Travel-Guide-Hotels) > - [Hôtel de la Cathédrale](https://www.expedia.ca/Reims-Hotels-Hotel-De-La-Cathedrale.h4761873.Hotel-Information) > - [Qualicum Beach Inn](https://www.expedia.ca/Nanaimo-Hotels-Qualicum-Beach-Inn.h12333217.Hotel-Information) > - [ClapClap Hôtel](https://www.expedia.ca/Strasbourg-Hotels-ClapClap-Hotel.h438103.Hotel-Information) > - [Spa Hotels in London](https://www.expedia.ca/London-Hotels-Spa-Hotel.0-0-d4127-tSpaHotel.Travel-Guide-Filter-Hotels) > - [Hôtel REVOTEL](https://www.expedia.ca/Nancy-Hotels-Hotel-REVOTEL.h6657028.Hotel-Information) > - [Hotels in Montpellier-Centre](https://www.expedia.ca/Montpellier-Centre-Montpellier-Hotels.0-n553248635212956237-0.Travel-Guide-Filter-Hotels) > - [Hôtel Gustave Colmar](https://www.expedia.ca/Colmar-Hotels-Kyriad-Colmar-Centre-Unterlinden.h2955881.Hotel-Information) > - [Montempo Apparthotel Strasbourg Gare](https://www.expedia.ca/Strasbourg-Hotels-Montempo-Apparthotel-Strasbourg-Gare.h10192472.Hotel-Information) > - [Brit Hotel Le Lodge](https://www.expedia.ca/Strasbourg-Hotels-Brit-Hotel-Lodge.h15044191.Hotel-Information) > - [Maison de Myon](https://www.expedia.ca/Nancy-Hotels-Maison-De-Myon.h42359100.Hotel-Information) > - [Le Storky, cosy gite in an Alsatian house in the center of Eguisheim](https://www.expedia.ca/Eguisheim-Hotels-Le-Storky.h32838703.Hotel-Information) > - [Maldron Hotel Glasgow City](https://www.expedia.ca/Glasgow-Hotels-Maldron-Hotel-Glasgow.h60053654.Hotel-Information) > - [City Residence Strasbourg Centre](https://www.expedia.ca/Strasbourg-Hotels-City-Residence-Strasbourg-Centre.h1687040.Hotel-Information) ### Flights > - [Flights from Mississauga (YYZ) to Nadi (NAN)](https://www.expedia.ca/lp/flights/yyz/nan/toronto-to-nadi) > - [Flights from Barakpur (CCU) to Calgary (YYC)](https://www.expedia.ca/lp/flights/ccu/yyc/kolkata-to-calgary) > - [Flights from Calgary (YYC) to Orlando (MCO)](https://www.expedia.ca/lp/flights/yyc/mco/calgary-to-orlando) ### Cars ### Activities ### General > - [Visit Alnwick/Haldimand](https://www.expedia.ca/AlnwickHaldimand.dx553248635740513762)