All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The staff is amazing and is willing to help with anything you need to make your stay more enjoyable!!
Love the sea views, the big marble bathrooms and location
ALECIA
Stayed 4 nights in Dec 2023
Response from NHCOLLECTIONTAORMINA on Dec 20, 2023
Dear Alecia, thank you so much for your kind words and for spending some of your precious time sharing your recent Experience of stay at our NH Collection Taormina. We are glad your expectations have been satisfied: taking care of you is our main goal! We hope to welcome you back for another Extraordinary stay. Kind regards Sarah Touati, Guest Relations
Hotel was wonderful from staff at check in to the room. The location was perfect with a great view and close to everything
Would stay here again
Michael
Stayed 1 night in Nov 2023
Response from NHCOLLECTIONTAORMINA on Nov 12, 2023
Dear Michael, Thank you for taking the time to share your recent experience at NH Collection Taormina. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, Sarah Touati, Guest Relations
A very nice hotel very close to all the action. Lovely pool area
Paul
Stayed 3 nights in Oct 2023
Response from NHCOLLECTIONTAORMINA on Nov 1, 2023
Dear Paul, thank you for taking the time to share your recent experience with us! We appreciate your kind words and we are delighted to learn that you enjoyed your experience and we met your expectations. Thank you for choosing to stay with us! We look forward to welcome you back in the next future. Best regards, Sarah Touati, Guest Relations
The location is very close to all of the tourist attractions and shopping streets.
Beatriz
Stayed 2 nights in Oct 2023
Response from NHCOLLECTIONTAORMINA on Oct 14, 2023
Dear Beatriz, thank you so much for spending some of your precious time sharing your recent Experience of stay at our NH Collection Taormina. We are glad your expectations have been satisfied: taking care of you is our main goal! We hope to welcome you back for another Extraordinary stay. Kind regards Sarah, Guest Relations
10/10 Excellent
John, Colts Neck
Oct 6, 2023
John
Stayed 1 night in Oct 2023
Response from NHCOLLECTIONTAORMINA on Oct 28, 2023
Dear John, Thank you for taking the time to share your recent experience at NH Collection Taormina. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards, Sarah Touati, Guest Relations
We enjoyed our stay. The location is convenient and very walkable.
David
Stayed 3 nights in Sep 2023
Response from NHCOLLECTIONTAORMINA on Oct 4, 2023
Dear David, thank you for taking the time to share your recent experience with us! Thank you for choosing to stay with us! We look forward to welcome you back in the next future. Best regards, Sarah Touati, Guest Relations
I was extremely disappointed in this hotel. It was expensive and definitely not worth the money. I had reached out to the hotel in advance of our stay and upon check in they did not have the right room and caused us to get a 2nd room. There was a bug in our bed and mold in the shower. The manager was rude and not accommodating. I am a frequent traveler and was very disappointed at how expensive this room was and the terrible, terrible customer service!
Jennifer
Stayed 4 nights in Sep 2023
Response from NHCOLLECTIONTAORMINA on Oct 4, 2023
Dear Jennifer,first of all thank you for taking the time to share your recent experience with us!We are sorry to read these words, but we remember that your reservation included a Superior room which can only accommodate 2 people given the size. You were 3 and therefore the room we had prepared for you was not good but we immediately offered you an alternative and discounted solution. We also remind that on the last night of your stay we offered you a premium room without any charges, as well as breakfast. As for the bug we are very sorry but we immediately provided for a change of sheets. We are very sorry that our actions were not appreciated. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Regards,Sarah Touati, Guest Relations
A great location, with the streets of Taormina easily walkable while still taking advantage of the beautiful view. Staff were friendly and helpful.
Edwina
Stayed 5 nights in Sep 2023
Response from NHCOLLECTIONTAORMINA on Oct 1, 2023
Dear Edwina,thank you for taking the time to share your recent experience with us! We appreciate your kind words and we are delighted to learn that you enjoyed your experience and we met your expectations. Thank you for choosing to stay with us! We look forward to welcome you back in the next future. Best regards, Sarah Touati, Guest Relations
Would recommend it. Great location. Nice staff. Excellent view and cocktails at root top bar
Vanja
Stayed 1 night in Sep 2023
Response from NHCOLLECTIONTAORMINA on Sep 28, 2023
Dear Vanja, Thank you for taking the time to share your experience at NH Collection Taormina. We appreciate your feedback and are delighted to learn that we met your expectations. Thank you for your kind praise of our team. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, Sarah Touati, Guest Relations
Good location, friendly and helpful staff. Would stay again.
Paul
Stayed 7 nights in Sep 2023
Response from NHCOLLECTIONTAORMINA on Sep 14, 2023
Dear Paul,thank you for taking the time to share your recent experience with us! We appreciate your kind words and we are delighted to learn that you enjoyed your experience and we met your expectations. Thank you for choosing to stay with us! We look forward to welcome you back in the next future. Best regards, Sarah Touati, Guest Relations
Absolutely fantastic hotel. Perfect location and amazingly attentive staff! Have stayed here twice already and will stay again! Property is gorgeous with the best views.
Carmen
Stayed 6 nights in Sep 2023
Response from NHCOLLECTIONTAORMINA on Sep 10, 2023
Dear Carmen,thank you for taking the time to share your recent experience with us! We are glad that you have returned to our Hotel.We appreciate your kind words and we are delighted to learn that you enjoyed your experience and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us! We look forward to welcome you back in the next future. Best regards, Sarah Touati, Guest Relations
6/10 Okay
Geetha, South Yarra
Aug 25, 2023
Liked: Staff & service
Geetha
Stayed 3 nights in Aug 2023
Response from NHCOLLECTIONTAORMINA on Aug 30, 2023
Dear Geetha , thank you so much for spending some of your precious time sharing your recent Experience of stay at our NH Collection Taormina. We hope to welcome you back for another Extraordinary stay. Kind regards Sarah Touati, Guest Relations
10/10 Excellent
Leyanis
Aug 24, 2023
Leyanis
Stayed 3 nights in Aug 2023
Response from NHCOLLECTIONTAORMINA on Sep 14, 2023
Dear Guest,thank you for taking the time to share your recent experience with us! Thank you for choosing to stay with us! We look forward to welcome you back in the next future. Best regards, Sarah Touati, Guest Relations
Bathroom is filthy but the hotel is very well located and the staff is great
Darién
Stayed 3 nights in Aug 2023
Response from NHCOLLECTIONTAORMINA on Aug 22, 2023
Dear Darién, thank you for taking the time to share your recent experience with us! We are sorry if you have had problems with your bathroom but there is no report from you, we would have done everything possible to solve the problem. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us! We look forward to an opportunity to welcome you back in the next future. Best regards, Sarah Touati, Guest Relations
Perfect hotel, we love it so much is our 2nd year coming here. The service is outstanding and the staff is excelleny
Leyanis
Stayed 1 night in Aug 2023
Response from NHCOLLECTIONTAORMINA on Aug 22, 2023
Dear Leyanis, thank you for taking the time to share your recent experience with us! We appreciate your feedback and we are delighted to learn that you enjoyed your experience and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us! We look forward to an opportunity to welcome you back in the next future. Best regards, Sarah Touati, Guest Relations
Response from NHCOLLECTIONTAORMINA on Aug 14, 2023
Dear Mr. Charles, thank you so much for spending some of your precious time sharing your recent Experience of stay at our NH Collection Taormina. We are glad your expectations have been satisfied: taking care of you is our main goal! We hope to welcome you back for another Extraordinary stay. Kind regards Sarah Touati, Guest Relations
Response from NHCOLLECTIONTAORMINA on Jul 22, 2023
Dear Guest, thank you so much for spending some of your precious time sharing your recent Experience of stay at our NH Collection Taormina. We are glad your expectations have been satisfied: taking care of you is our main goal! We hope to welcome you back for another Extraordinary stay. Kind regards Sarah Touati, Guest Relations
Where to begin. The hotel is ideally located in Taormina. The staff is friendly and helpful. In particular, Sarah, in guest relations was incredibly helpful. This individual was exceptional. The hotel itself is very clean. The lobby is comfortable and accommodating. Had it not been for the particular problem that I am about to explain I would give this hotel five stars. Now for the problem. we were assigned a room that was apparently designed for handicapped individuals. This room had a shower which flooded the bathroom on every use. In order to take a shower we were required to roll up towels and dam up the doors to the shower so that we could keep the water in check. I have photographs of this problem and have added them to this review. Simply unbelievable! Little or no effort was made to resolve this issue or change our accommodations. So, the moral of the story is, do not let them book you into a handicapped accessible room because of the bathroom flooding problem. The rest of the room was fine. The view of the ocean and the town were outstanding. This could have been a great stay had it not been for the bathroom problem. Every time we took a shower, we had to go through an extensive process to keep the water from flooding the bathroom.
Timothy
Stayed 3 nights in Jul 2023
Response from NHCOLLECTIONTAORMINA on Jul 16, 2023
Dear Guest, thank you so much for your kind words and for spending some of your precious time sharing your recent Experience of stay at our NH Collection Taormina. Please accept my apologies, that your overall experience did not living up to your expectations. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Sarah Touati, Guest Relations
10/10 Excellent
Jeffrey
Jul 13, 2023
Jeffrey
Stayed 3 nights in Jul 2023
Response from NHCOLLECTIONTAORMINA on Aug 14, 2023
Dear Mr. Jeffrey, thank you so much for spending some of your precious time sharing your recent Experience of stay at our NH Collection Taormina. We are glad your expectations have been satisfied: taking care of you is our main goal! We hope to welcome you back for another Extraordinary stay. Kind regards Sarah Touati, Guest Relations
Response from NHCOLLECTIONTAORMINA on Jul 10, 2023
Dear Guest, thank you so much for spending some of your precious time sharing your recent Experience of stay at our NH Collection Taormina. We are glad your expectations have been satisfied: taking care of you is our main goal! We hope to welcome you back for another Extraordinary stay. Kind regards Sarah Touati, Guest Relations
Dear Guest, thank you so much for your kind words and for spending some of your precious time sharing your recent Experience of stay at our NH Collection Taormina. We are glad your expectations have been satisfied: taking care of you is our main goal! We hope to welcome you back for another Extraordinary stay. Kind regards Sarah Touati, Guest Relations
10/10 Excellent
Mary
Jul 3, 2023
Mary
Stayed 3 nights in Jun 2023
Response from NHCOLLECTIONTAORMINA on Jul 6, 2023
Dear Guest, thank you so much for spending some of your precious time sharing your recent Experience of stay at our NH Collection Taormina. We are glad your expectations have been satisfied: taking care of you is our main goal! We hope to welcome you back for another Extraordinary stay. Kind regards Sarah Touati, Guest Relations
Sarah was the most helpful. All her recommendations and reservations (beach visit) made our stay a joy. We will definitely comeback soon.
Your hotel room was so comfortable and for the first time & after many different hotel stays through all of Italy, your hotel had kleenex/tissues in the bathroom!
Angelo's smile and attention to detail were fantastic.
Diego
Stayed 2 nights in Jun 2023
Response from NHCOLLECTIONTAORMINA on Jul 6, 2023
Dear Mr.Diego,thank you so much for your kind words and for spending some of your precious time sharing your recent Experience of stay at our NH Collection Taormina. We are glad your expectations have been satisfied: taking care of you is our main goal! We hope to welcome you back for another Extraordinary stay. Kind regards Sarah Touati, Guest Relations
6/10 Okay
Susanne
Travelled with family
Jul 1, 2023
Liked: Staff & service
Disliked: Cleanliness
Great location
Susanne
Stayed 7 nights in Jun 2023
Response from NHCOLLECTIONTAORMINA on Jul 10, 2023
Dear Guest, thank you so much for spending some of your precious time sharing your recent Experience of stay at our NH Collection Taormina. We hope to welcome you back for another Extraordinary stay. Kind regards Sarah Touati, Guest Relations
Wonderful staff and hotel. Will definitely stay again. Great views, super clean. Very friendly. Great location!
Ronald
Stayed 2 nights in Jun 2023
Response from NHCOLLECTIONTAORMINA on Jul 1, 2023
Dear Ronald, thank you so much for spending some of your precious time sharing your recent Experience of stay at our NH Collection Taormina. We are glad your expectations have been satisfied: taking care of you is our main goal! We hope to welcome you back for another Extraordinary stay. Kind regards Sarah Touati, Guest Relations
10/10 Excellent
Jessica
Travelled with partner
Jun 26, 2023
was clean, the rooms were spacious, the pool was brisk and refreshing. The staff was amazing and so friendly and helpful, and the spa is definitely a must. We would go back for sure!
Jessica
Stayed 3 nights in Jun 2023
Response from NHCOLLECTIONTAORMINA on Jul 1, 2023
Dear Jessica, thank you so much for spending some of your precious time sharing your recent Experience of stay at our NH Collection Taormina. We are glad your expectations have been satisfied: taking care of you is our main goal! We hope to welcome you back for another Extraordinary stay. Kind regards Sarah Touati, Guest Relations
2/10 Terrible
Leon
Jun 15, 2023
Leon
Stayed 5 nights in Jun 2023
Response from NHCOLLECTIONTAORMINA on Jul 6, 2023
Dear Guest,Thank you for taking the time to share your recent experience at Nh Collection Taormina.Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Sarah Touati, Guest Relations
Central location. Amazing staff and room. Staff was very helpful and accommodating with vehicle parking and restaurant suggestions. Highly recommend.
Miriam
Stayed 2 nights in Jun 2023
Response from NHCOLLECTIONTAORMINA on Jun 14, 2023
Dear Miriam, thank you so much for your kind words and for spending some of your precious time sharing your recent Experience of stay at our NH Collection Taormina. We are glad your expectations have been satisfied: taking care of you is our main goal! We hope to welcome you back for another Extraordinary stay. Kind regards Sarah Touati, Guest Relations
Response from NHCOLLECTIONTAORMINA on Jun 14, 2023
Dear Jorge, thank you so much for spending some of your precious time sharing your recent Experience of stay at our NH Collection Taormina. We are glad your expectations have been satisfied: taking care of you is our main goal! We hope to welcome you back for another Extraordinary stay.Kind regards Sarah Touati, Guest Relations
Fabulous hotel, delicious breakfasts and extraordinary service. Angelo - what a GEM - was especially helpful and kind, assisting us with everything from car service to directions around town.
Charlotte
Stayed 3 nights in May 2023
Response from NHCOLLECTIONTAORMINA on Jun 8, 2023
Dear Charlotte, Thank you for taking the time to share your recent experience at NH Collection Taormina. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, Sarah Touati, Guest Relations
Dear Todd, Thank you for taking the time to share your recent experience at NH Collection Taormina. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, Sarah Touati, Guest Relations
10/10 Excellent
Higer
Jun 1, 2023
Higer
Stayed 4 nights in May 2023
Response from NHCOLLECTIONTAORMINA on Jun 22, 2023
Dear Guest, thank you so much for spending some of your precious time sharing your recent Experience of stay at our NH Collection Taormina.We are glad your expectations have been satisfied: taking care of you is our main goal!We hope to welcome you back for another Extraordinary stay.Kind regardsSarah, Guest Relations
Convenient location and very helpful front desk staff
John
Stayed 3 nights in May 2023
Response from NHCOLLECTIONTAORMINA on May 28, 2023
Dear Mr.John, thank you so much for your kind words and for spending some of your precious time sharing your recent Experience of stay at our NH Collection Taormina. We are glad your expectations have been satisfied: taking care of you is our main goal! We hope to welcome you back for another Extraordinary stay. Kind Regards, Sarah Touati, Guest Relations NH Collection Taormina
Fantastic. Property and people are too notch. Service is unbeatable. The spa is out of site and Federica is by far the best masseuse and gives a facial that’s magic! We’ve stayed here twice and will be back.
Michele
Stayed 4 nights in Apr 2023
Response from NHCOLLECTIONTAORMINA on Apr 25, 2023
Dear Michele, thank you so much for your kind words and for spending some of your precious time sharing your recent Experience of stay at our NH Collection Taormina.We are glad your expectations have been satisfied: taking care of you is our main goal!We hope to welcome you back for another Extraordinary stay.Kind regardsSarah, Guest Relations
Excellent location, easy to drive to, you can leave the front of the hotel and are very close to the main strip, where there are many restaurants, shops and in walking distance to ancient theater, such a. Lovely staff, great Spa, and our room had a great view with a French balcony.
Nancy
Stayed 3 nights in Apr 2023
Response from NHCOLLECTIONTAORMINA on Apr 25, 2023
Dear Nancy, thank you so much for spending some of your precious time sharing your recent Experience of stay at our NH Collection Taormina.We are glad your expectations have been satisfied: taking care of you is our main goal!We hope to welcome you back for another Extraordinary stay.Kind regardsSarah, Guest Relations
The hotel was great, amazing views of Taormina, excellent staff who really looked after us during our stay, lovely breakfast and a convenient location. Would definitely go back!
Nadine Lucy
Stayed 5 nights in Apr 2023
Response from NHCOLLECTIONTAORMINA on Apr 22, 2023
Dear Guest, thanks for sharing your experience at our NH Collection Taormina.We are glad you have appreciated our location and that your expectations have been satisfied, but what makes us feel proud is to have contributed in making your stay special: taking care of you is our main goal!We hope to welcome you back soon for another Extraordinary stay.Kind regardsSarah Touati, Guest Relations
Beautiful! Blend of old and new, with plenty of comfortable spaces.
We loved the lounge in the evening for a quiet place to share a glass of wine and talk.
Everything was perfect!
Nancy
Stayed 2 nights in Apr 2023
Response from NHCOLLECTIONTAORMINA on Apr 22, 2023
Dear Nancy, thank you so much for having left us such a high score about your stay at NH Collection Taormina. Also, we would like to thank you for your kind words about our Hotel and the service we daily guarantee you! Our main goal is your total satisfaction! We hope to welcome you again to let you live an Extraordinary stay! Kind regards,Sarah, Guest Relations
10/10 Excellent
Igor
Apr 14, 2023
Igor
Stayed 4 nights in Apr 2023
Response from NHCOLLECTIONTAORMINA on May 7, 2023
Dear Guest, thank you so much for spending some of your precious time sharing your recent Experience of stay at our NH Collection Taormina. We are glad your expectations have been satisfied: taking care of you is our main goal! We hope to welcome you back for another Extraordinary stay. Kind Regards Sarah, Guest Relations
It was fine - good location. Very small and dated rooms.
Alexia
Stayed 1 night in Apr 2023
Response from NHCOLLECTIONTAORMINA on Apr 22, 2023
Dear Alexia, thanks for choosing NH Collection Taormina for your stay and thanks so much for sharing your experience, leaving us a high score.We are glad you have appreciated our location and all our service, our main goal is your total satisfaction.About the room, you have booked a superior room but we have also other categories in our Hotel, like Premium Room with View, Suite with Terrace and Presidential Suite with View, that are bigger. We hope you will have the possibility to come again to our NH Collection Taormina to try one of this rooms and experience another beautiful holiday Collection Style. Best Regards Sarah, Guest Relations
Good comfortable stay. Good location near the Messina gate. You only get a view if staying on the 4th floor or above. Modern decor.
Lila
Stayed 3 nights in Mar 2023
Response from NHCOLLECTIONTAORMINA on Apr 22, 2023
Dear Lila,thanks for choosing NH Collection Taormina for your stay and thanks so much for sharing your experience, leaving us such a high score.We are glad you have appreciated our location, our main goal is your total satisfaction.Kind Regards,Sarah, Guest Relations
6/10 Okay
Amanda
Mar 29, 2023
Liked: Cleanliness, staff & service
Amazing central location but not five star
We stayed at this hotel for a long weekend in preparation for our upcoming wedding in Taormina. Whilst the location is exquisite - literally a 2 minute walk to the centre - the rooms and facilities are certainly not 5 star. The room was quite small and the bar menu consisted of clearly microwaved meals with dated cutlery with cups that were barely suited for public use. There is a paucity of equipment in the gym but it is modern and immaculately presented. All the staff were friendly and helpful.
I have stayed at other NH Collection hotels that were of a much higher calibre (for example, in Livorno). This would be a reasonable 3 star hotel but for the price, certainly not worth its 5 star rating.
If you want a 5 star experience, I think the nearby Grand Hotel Timeo would be the way to go!
Amanda
Stayed 2 nights in Mar 2023
Response from NHCOLLECTIONTAORMINA on Apr 22, 2023
Dear Amanda, thanks for choosing NH Collection Taormina for your stay and thanks so much for sharing your experience.We are glad you have appreciated our location.About the room, you have booked a superior room but we have also other categories in our Hotel, like Premium Room with View, Suite with Terrace and Presidential Suite with View, that are bigger. We hope you will have the possibility to come again to our NH Collection Taormina to try one of this rooms and experience another beautiful holiday Collection Style. thank you also for your reports, it's very important for us to improve our service.Best Regards Sarah, Guest Relations
The room was splendid with a beautiful view of the city and the sea. But for me the most important thing was Agnese , Vicenzo and Marco , the staff of the reception all the time with a smile and always put attention of our requirements. Thank you
This hotel has a great location and delicious breakfast. We had a little inconvenience with the first room. The shower overflowed water but the next day they changed our room to a better one. Other than this I recommend this hotel.