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Reviews of Mazzarò Sea Palace - The Leading Hotels of the World

5 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 152 out of 205 reviews" "
Rating 8 - Good. 40 out of 205 reviews" "
Rating 6 - Okay. 6 out of 205 reviews" "
Rating 4 - Poor. 5 out of 205 reviews" "
Rating 2 - Terrible. 2 out of 205 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. And it has a private beach too! Close to the tram. Breakfasts were amazing.
Stayed 5 nights in Oct 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
This was a magical hotel. Visited on my honeymoon and we wished we could've stayed longer. We will be back! Francesco the server was a gem. Franco by the pool was so helpful. The views were stunning! It was all quite luxurious.
Stayed 4 nights in Oct 2023

8/10 Good

NICOLLE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and friendly staff. Rooms could be better, overall, we expected more of this property for what we paid.
Stayed 4 nights in Oct 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is informative and friendly. Service and food at Blum were fantastic (28/9/23)
Stayed 4 nights in Sep 2023

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very peaceful and welcoming place. Very beautiful 😍
Stayed 3 nights in Sep 2023

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and very attentive staff. Very welcoming and accommodating to all of our requests. Would highly recommend
Stayed 3 nights in Aug 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Mazzaro Sea Palace went above and beyond to ensure I had a great stay. I am rarely impressed by a hotel as much as I was here. The service is what really shined the most. The airline lost my wife's suitcase and the hotel continued to call them and arranged everything to get the bag picked up and transported to our room. Everyone was super friendly and helpful as well with great restaurant recommendations. We didn't particularly enjoy Toarmina's selection of restaurants unfortunately which put a big damper on the trip but the hotel itself was awesome!!
Stayed 4 nights in Aug 2023

10/10 Excellent

Eric, Potomac

Neach and pool was nice as wrll as the restaurant
Stayed 1 night in Aug 2023

10/10 Excellent

Nikki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best beach setting in Taormina! Very pretty beach and dining terrace. All staff were very friendly, hospitable and helpful. We had a large room on the top floor that was always well cleaned and fresh. The breakfast area was very pleasant.
Stayed 4 nights in Aug 2023

4/10 Poor

Robert

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
The room we had smelled like mildew and mold , we then moved to a room that was next to the generator and it sounded as if a jet plane was taking off and finally the third room had the oldest and dirtiest carpet - it was also next to the bar and there was constant noise . Overall the wood is chipped on the wainscotting everywhere and it a very tired and old hotel falling apart Hotel . The view is beautiful snd the concierge staff excellent .
Stayed 5 nights in Jul 2023

10/10 Excellent

Matthew, Orlando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Gem of a property with first rate staff and hospitality.
Stayed 3 nights in Jul 2023

10/10 Excellent

JOHANNES J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an absolute amazing week at Mazzaro. Staff was so helpful and friendly. Will definitely stay at Mazzaro again.
Stayed 6 nights in May 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
This property is simply gorgeous! The staff was incredibly friendly and helpful! The food was amazing!
Stayed 3 nights in May 2023

10/10 Excellent

Deana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 3 nights in Apr 2023

10/10 Excellent

alexander

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, great service, great location. Beautiful crystal clear water, sand not so great rough pebbles. But amazing waters. I would come back again
Stayed 2 nights in Oct 2022

10/10 Excellent

Jefffrey Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is fantastic. Breakfast Buffett included. Charming staff. Rooms with sea views that are clean and comfortable.
Stayed 1 night in Oct 2022

10/10 Excellent

N

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service, delightful large rooms
The staff were very helpful, particularly Katerina at front desk The location was very useful with the cable car across the road, as well as an ATM. The private beach area was not overcrowded. The rooms are large and well apointed with all expected amenities. The balconies are very spacious. I was grateful there was no loud music being played at the pool/on the beach.
Stayed 1 night in Sep 2022

10/10 Excellent

Hailee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best place we have ever stayed at. Everyone was so nice and accommodating, we even received a honeymoon surprise dessert and bottle of champagne. Top notch service.
Stayed 2 nights in Sep 2022

10/10 Excellent

Tiina, Syosset

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant hotel with a courteous professional staff. Gorgeous views, lovely rooms, wonderful breakfast buffet and close proximity to tram to town. Highly recommend
Stayed 4 nights in Sep 2022

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and hotel. The service from the bar & restaurant staff was exceptional, the beach service excellent, you never waited too long for anything. The spa is luxurious, the massage was brilliant. It is close to restaurants, water sports and the cable car to Old Town Taormina. We would highly recommend.
Stayed 6 nights in Aug 2022

10/10 Excellent

Iosif

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I loved it. Location excellent. Food great. Cable car to Taormina three minutes a way very convenient. Great experiences 5/5
Stayed 4 nights in Aug 2022

10/10 Excellent

Frederick

Stayed 2 nights in Aug 2022

10/10 Excellent

Michele

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

burhan

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
great staff and service perfect location
Stayed 2 nights in Jul 2022
Response from Angela on Jul 26, 2022
Dear Mr Burnhan, we would like to thank you for sharing these nice words about your recent experience at the Mazzarò Sea Palace. We hope to have the pleasure to welcome you back in the future. Warmest regards, Angela Marano Front Office Manager

10/10 Excellent

Raeva

Stayed 3 nights in Jul 2022

10/10 Excellent

Hamed, bethesda

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jul 2022
Response from Angela on Jul 19, 2022
Dear Mr Hamed, thank you for taking the time to share your opinion about our hotel. Looking forward to welcoming you back, we all send you our warmest regards, Angela Marano Front Office Manager

10/10 Excellent

Dawn, new York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning view . The front desk is outstanding. Thank you Angela!!!
Stayed 6 nights in Jul 2022
Response from Angela on Jul 19, 2022
Dear Mrs Adelman, You do not even imagine how happy you make us feel with this review. It really was a great pleasure to meet you and your family and we are all very happy to read that you fully appreciated our service. Thank you for your kindness and for your time. I send you my dearest regards, Angela Marano Front Office Manager

10/10 Excellent

Mojdeh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely be back!!
Excellent hotel! Beautiful setting, comfortable rooms, excellent service.
Stayed 3 nights in Jun 2022
Response from Angela on Jul 19, 2022
Dear Mr Mojdeh, what a pleasure to read that you would like to come back! We truly hope to have the chance to welcome you again at the Mazzarò Sea Palace, in order to let you have another excellent stay with us. Thank you for sharing your valuable opinion. Warmest regards, Angela Marano Front Office Manager

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022
Response from Angela on Jul 19, 2022
Gentilissimo sig. Riccardo, grazie per aver valutato il nostro hotel con il punteggio più alto. Speriamo con tutto il cuore di avere il piacere di rivederla al Mazzarò Sea Palace. Un caro saluto, Angela Marano Front Office Manager

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional experience! Top notch staff that catered to your every need. It was our son's birthday and they sent a complimentary cake and note to him when we returned to our room! The most beautiful hotel and accommodations! Thank you for an amazing stay!
Stayed 3 nights in May 2022
Response from Angela on Jul 19, 2022
Dear Mr Richard, we would like to deeply thank you for sharing your wonderful review. It was amazing to know that you chose us for such a special occasion as your son's birthday. We all send you our dearest regards, Angela Marano Front Office Manager

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was Beautiful. Excursions and Day trips available right on the Beach. Nice Setting.
Stayed 3 nights in May 2022
Response from Angela on Jul 19, 2022
Dear Mr Scott, thank you for taking the time to share your review about your recent experience at Mazzarò Sea Palace. Looking forward to your next visit, we all send you our dearest regards. Angela

8/10 Good

Tara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality of the team was fabulous and we could not have asked for a better location and view. Truly peaceful spot to relax.
Stayed 4 nights in Apr 2022

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was beautiful. The view from every room is picturesque and the sound of the sea hypnotic. The hotel and rooms very clean amd well stocked. But what sends this hotel apart from the rest was every member of staff! 5 star hotel but 10 star service in every area. Lovely breakfasts with fresh orange juice. We had an amazing stay for our anniversary and cannot rate the hotel and staff more highly.
Stayed 3 nights in Apr 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful end to our trip!
We finished a 10-day tour of Sicily in Taormina at Mazzaro Sea Palace and it was the perfect end to our trip. The service was above and beyond, the room was the cleanest and most comfortable of our stays, and we were able to fully relax into our last few days on the island.
Stayed 2 nights in Oct 2021

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel offers great value (for Taormina) with a prime beach location only steps from the funicular that takes you up to the town. All the rooms are sea view rooms with a terrace or balcony, unlike other hotels which charge a lot more for sea view rooms. What I liked best about the hotel was the very friendly, helpful and impossibly attractive staff. The food is also very good - I ate lunch there once and also breakfast every morning. Mazzarò will definitely be my top choice of hotel when I return (I’ve stayed in some of the other nearby hotels and think Mazzarò offers the best overall value).
Stayed 3 nights in Oct 2021

10/10 Excellent

michael, Scottsdale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful 5 star property! Spectacular view from every room. Great staff. Wonderful experience.
Stayed 3 nights in Sep 2021

6/10 Okay

Sarah

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Not impressed
Wasn't impressed at all to be completely honest location wise it's impressive but the rooms the service especially at breakfast ... the pool and the overall experience was disappointing it's really not worth what you pay !
Stayed 4 nights in Aug 2021

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff at front desk!!!
Stayed 3 nights in Aug 2021
Response from Angela on Sep 16, 2021
Dear Mr David, thank you for writing this nice review about our front desk staff. We are all looking forward to welcoming you back very soon. Dearest regards, Angela Marano Front office Manager

10/10 Excellent

Enrico

Stayed 2 nights in Aug 2021

8/10 Good

Maria jose

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2021

10/10 Excellent

Rasmus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2021
Response from Angela on Aug 16, 2021
Dear Mr Rasmus, Thank you for sharing your opinion with us. Waiting for your next visit, we send you our dearest regards. Angela Marano Front Office Manager

10/10 Excellent

Verified traveller

Stayed 4 nights in Jul 2021
Response from Angela on Aug 16, 2021
Gentilissimo ospite, desideriamo ringraziarla per aver valutato la sua esperienza di soggiorno presso il Mazzarò Sea Palace con il punteggio più alto. Con l'augurio di rivederla qui da noi, le inviamo i nostri più cari saluti. Angela Marano Front Office Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time
Great hotel and excellent staff. Super friendly employes that helps every time. great location with beautiful beach and view. Minus was food , breakfast was dissapointing and dinner was not as good as expected
Stayed 3 nights in Jun 2021
Response from Angela on Jul 12, 2021
Dear guest, we would like to thank you for sharing your recent experience at the Mazzarò Sea Palace. We are very happy to read that you spent a great time with us and that you very much appreciated our friendly and helpful staff. We are sorry to read that our restaurant did not meet your expectations and we hope to host you again in the future, in order to let you change your mind. Looking forward to welcoming you back, We send you our warmest regards. Angela Marano Front Office Manager

4/10 Poor

Aidan, London

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Worse service I’ve ever received on arrival in any hotel in the world. The mainline train runs under the rear of the hotel so good luck sleeping past 7am. The more expensive rooms are even closer to the tracks so you can’t even pay more to get away from the noise. Luckily tho, the swimming pool towels appeared Never to be washed and came with blood on them more than once! The hot water in the bathroom only came from one tap and not the other. I could go on and on and on.
Stayed 6 nights in Sep 2020
Response from Rossana Fanara R.D.M on Oct 8, 2020
Dear Mr Aiden, We would firstly like to thank you for taking the time to review your experience of our hotel, but we are really sorry to hear that our service for you was the worst received. Our aim is that each stay is a unique experience for our guests, this is why we would have very much appreciated to be informed during your stay about your disappointment on the room (our best Junior Suite) as I am confident we could have offered a valid alternative to better meet your needs. We would also like the opportunity to hosting you and your wife back in the near future to restore your trust Best Regards,

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another wonderful stay
A wonderful hotel with amazing food, very ews, ambiance and staff. Repeat visitors and love every minute of staying here.
Stayed 3 nights in Sep 2020
Response from Rossana Fanara R.D.M on Oct 4, 2020
Dear Simon, thank you for your amazing review from all our staff. Looking forward to welcoming you again at the Grand Hotel Mazzaro Sea Palace. Kind regards

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
reat place
Fantastic experience in a beautiful place. Staff was very helpful in all aspects of the experience.
Stayed 1 night in Sep 2020
Response from Rossana Fanara R.D.M on Sep 27, 2020
Dear Claudio, thank you for your stay and you amazing review regarding the Grand Hotel Mazzaro' and his staff. Looking forward to welcoming you again here in Taormina Kind regards

8/10 Good

Noam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Rossana Fanara R.D.M on Sep 27, 2020
Dear Noam, thank you for your stay at the Grand Hotel Mazzaro Sea Palace kind regards

10/10 Excellent

Aileen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Rossana Fanara R.D.M on Sep 24, 2020
Dear Ms Aileen, thank you for your nice review kind regards

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Class Hotel
Class Hotel, great service and amazing restaurant which is worth having at least one evening meal whilst staying. Comfy beach beds and safe sea swimming. Idal location for cable car to Taormina town
Stayed 7 nights in Sep 2020
Response from Rossana Fanara R.D.M on Sep 24, 2020
Dear Gary, thank you for your kind review. Class Hotel and Great service with amazing restaurant. Looking forward to welcoming you again at the Grand Hotel Mazzaro Sea kind regards