Exterior

Reviews of SureStay Plus Hotel by Best Western Mesquite

2.5 out of 5
SureStay Plus Hotel by Best Western Mesquite
2100 N Belt Line Rd, Mesquite, TX

Reviews

7.2

Good

Rating 10 - Excellent. 314 out of 911 reviews" "
Rating 8 - Good. 245 out of 911 reviews" "
Rating 6 - Okay. 123 out of 911 reviews" "
Rating 4 - Poor. 98 out of 911 reviews" "
Rating 2 - Terrible. 131 out of 911 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

6/10 Okay

Jacinta

Travelled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The manager is not friendly.
Stayed 10 nights in Mar 2024

2/10 Terrible

Samuel

The manager wouldn't refund my money or cancel after asking staff before check in hours
Stayed 5 nights in Mar 2024
Response from Bianca on Mar 20, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

4/10 Poor

Darrell

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Out dated and not clean , breakfast selection was not what we expected
Stayed 2 nights in Mar 2024

6/10 Okay

Caleb

Travelled with partner
Disliked: Property conditions & facilities
Didn’t get covers with room
Stayed 1 night in Mar 2024

4/10 Poor

Staci

Disliked: Staff & service
Stayed 1 night in Mar 2024

2/10 Terrible

Shaylan

Stayed 1 night in Mar 2024

10/10 Excellent

Muhammad

Liked: Amenities
Best place
Stayed 2 nights in Feb 2024

10/10 Excellent

Saul

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 2 nights in Feb 2024

6/10 Okay

Lensie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

latoya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean an friendly hotel, love the location just wished that they be more up to par with breakfast it was some mornings where I would go down an there's nothing prepared or they ran out.
Stayed 7 nights in Feb 2024

10/10 Excellent

latoya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the property was conveniently located near the highways & within miles of shopping area...
Stayed 7 nights in Feb 2024

2/10 Terrible

Breshae

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hardly any lights worked , room windows broke , front desk disrespectful
Stayed 1 night in Feb 2024

2/10 Terrible

danielle

Disliked: Cleanliness, staff & service
Unfortunately, we didn't read the reviews and learn of the insect infestation until it was too late
Stayed 3 nights in Feb 2024

4/10 Poor

Latonia

Liked: Cleanliness, amenities, property conditions & facilities
Didn’t have blankets had to sleep with only a sheet
Stayed 1 night in Feb 2024

10/10 Excellent

Lamarcus

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location was more than enough
Stayed 1 night in Feb 2024

2/10 Terrible

Joshua

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid for two rooms by accident the lady wouldnt refund my money its bulshut
Stayed 2 nights in Feb 2024

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Angelica

Liked: Property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Rush

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Rush

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Tevin, Mesquite

Stayed 4 nights in Jan 2024

2/10 Terrible

KsK

Stayed 1 night in Jan 2024

8/10 Good

Cynthia

Stayed 1 night in Jan 2024

2/10 Terrible

sandra

Disliked: Staff & service, property conditions & facilities
A staff, but it’s in a room as I’m finished with the air conditioning expose the outside, then put us in another room in which housekeeping did a poor job. There wasn’t an ice bucket in the room, and when we asked the person at the desk for one, she said, sorry I don’t know what to tell you. On the second day housekeeping, only replenished our towels and did nothing else in the room.
Stayed 2 nights in Jan 2024

2/10 Terrible

Karen

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The girl at the front desk wiped plaque and blood on to my drivers license and debit card. The staff places glass in the hand towels and blood on my dry cleaning. DO NOT STAY HERE
Stayed 2 nights in Jan 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Joshua

Business traveller, Travelled with group
Liked: Staff & service, amenities
Hot tub was cold
Stayed 1 night in Dec 2023

4/10 Poor

Ashley

Disliked: Staff & service, property conditions & facilities
The Breakfast was limited the room wasn’t really clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Liam

Stayed 6 nights in Dec 2023

4/10 Poor

Brandi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you pay for.
When we arrived the person at the desk did not greet us and was unfriendly. Our room key didn't work. Went back down stairs and received no apology. When you walked in the room it's difficult to turn on a light into the back half of the room. The AC would not turn on. No I did not call the unfriendly girl downstairs. I tried to to unplug the unit but the outlet had no cover and the whole thing pulled out of the wall. Several outlets had no cover. Exposed wires hung from the ceiling. Some kind of smoke alarm was disconnected. Mattress had a bed cover on it. It slid around on the base as we sat on it. All around the room was evidence of reattaching the wall-to-wall at the carpet line. Several places on the wall and doors show smears of things. We had no blanket and the pillows were incredibly thin. We didn't try the breakfast so I can't speak to that.
AC plug
Reattaching carpet
Something gross on the wall
Stayed 1 night in Dec 2023

10/10 Excellent

pedro

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
They gave my reservation room to someone else aamd the room we got was dirty sheets were dirty carpet stained paper in restroom floor
Stayed 1 night in Dec 2023

2/10 Terrible

Kimberly

Stayed 1 night in Nov 2023

2/10 Terrible

Jessica

Stayed 1 night in Nov 2023

10/10 Excellent

Hosana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Kimberly

Stayed 1 night in Nov 2023

2/10 Terrible

Ethan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we first arrived, we were met with a view of an extremely run-down hotel. There were broken windows covered in blue tape, right up front. Even worse, there were workers actively bringing out every mattress in the hotel and throwing them out on the grass. We never got confirmation, but we were imagining it was bed bugs. Once inside, the staff was very blah and almost nonresponsive. We entered an elevator missing a proof of stability (there was a piece of paper saying to ask the front if we wanted to see it). We used the elevator to the room upstairs. No one but us was staying here. There were broken tiles on the floor, which could easily have tripped someone and hurt them. All the vending machines were either completely or near empty, IF they were in working order. 4/5 said out of order. And I imagine whatever snacks were inside were out of date. Our room had lots of red stains on the floor which seemed to be wine (we hoped), there were grease stains on the only chair, the water barely worked, light fixtures were all of different shades of yellow and were not aligned at all. There was what I can only describe as a knife gouge in the comforter. Then, the microwave looked as though it had been punched because it was completely dented in on one side. We spent a total time less than 30 minutes inside before we grabbed our stuff and left to see our concert. When we returned, roaches on floor. We drove 3 hrs to get to Dalls, but opted to go back to OK without sleep. Awful.
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the better stays
Stayed 1 night in Nov 2023

2/10 Terrible

Pieter

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Lights in bathroom did not work. Breakfast was not good. Dining room did not have enough chairs. The place is going down
Stayed 2 nights in Oct 2023

2/10 Terrible

Donya

Travelled with group
Disliked: Staff & service, property conditions & facilities
A total nightmare
This was by far my worst hotel stay in all of my life. I arrive at the hotel 10/6/23 to find out that the double room that I booked on this app, was overlooked and I was given a king bed instead. My friend that was traveling with me as well was given room 111 which was nasty. Little did she know, she would be greeted by roaches. Roaches crawling out of the mini fridge and wall plugs. They didn’t have a iron in the room. The breakfast was very little, so we went up the street and ate at the WAFFLE HOUSE. They took an additional $280 from my friend credit card because the front desk attendant wasn't trained properly. To make a long story short, I wouldn't recommend this place to anyone.
Stayed 2 nights in Oct 2023

10/10 Excellent

Randolph

Stayed 1 night in Sep 2023

10/10 Excellent

Regina

Business traveller
There were no soda pop machines or ice machines. The breakfast was horrible.
Stayed 1 night in Sep 2023

2/10 Terrible

Jarrod

Business traveller
Disliked: Property conditions & facilities
That every guest in that hotel is actually part of literally stalking and following me everywhere.. They will impede the entire highway to slow me down constantly slamming on their brakes on the highway when in front of me, cutting me off, try to make me wreck my car. Create problems for me every day.. and eventually will cause problems for me at work…
Stayed 4 nights in Sep 2023

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Sep 2023

6/10 Okay

Christopher

Liked: Staff & service
Stayed 8 nights in Aug 2023

2/10 Terrible

Joseph

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel in the Country - and I travel alot
I booked this hotel based on the ratings it received. Nothing was as stated. 1 - There was no compllimentary breakfast. 2 - the access keycards did not work for the rear door that we had to use OR our room, we had to walk throught the front door and have them re-keyed everytime we went out. 3 - The in room coffee was not compatible with the coffee maker. 4 - the onsite laundry did not work, washer quit working in mid wash cycle and dryer would not heat nad tripped the breaker in the room, 5 couch was broken and desk chair had more stains than clean spots. 6. Bed had a thin blanket and an ever thinner top sheet. 7. manager was never onsite and the staff was no empowered to solve any of the issues. 8. Pool not safe. 9. Internet did not work most days The only good thing I can say about this hotel is the housekeeping staff is excellent and very friendly and thoughtful.
Stayed 7 nights in Aug 2023
Response from Bianca on Sep 7, 2023
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

2/10 Terrible

Joshua

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
As a travel nurse I’ve stayed at this facility for months and it wasn’t until this latest change in management that the place went down hill. Staff rude and will charge card whatever they want and when they want without warning. I was kicked out for complaining that I was disturb with maintenance when they know I work nights. Told me “your unhappy go somewhere else” cleaning crew nice and good but customer service from front desk is terrible. Use caution staying here and use a cc not a debit card because right now they have 300$ tied up for only staying one night.
Stayed 2 nights in Aug 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Eliot

Liked: Staff & service
Good but...
When my wife and I walked into the lobby, everything seemed alright. But once we walked into the room, it smelled as though we walked into a funeral home because of the smell. The carpet needs some cleaning. When I walked barefoot on the carpet, my feet were dirty when I stepped into the shower. The pool was good and the people there were great but I do not believe I will ever stay there until they remodel it.
Stayed 1 night in Aug 2023

6/10 Okay

Ashley

Stayed 1 night in Aug 2023