2/10 Terrible
M
Travelled with family
Aug 20, 2022
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Dangerous accommodation for children
This is not a family space. It is a b and b hostel. We booked through hotels.com and specified that we were two adults with a 5-year old and a baby. The facilities we stayed in were not in any way appropriate for us. Two bedrooms and a hallway to a bathroom. All of this upstairs right next to wooden stairs that the baby could crawl down at any minute. Had he done this he almost certainly would have been killed. There was no kitchen. There was no room where we could sit. Furthermore there were no locks on the doors and any stranger from within the hostel could have walked into the children's rooms at any moment. Also the host locked the main door to the accommodation at around 9:30 without giving us any information about how to exit the property in an emergency.
In the rooms there was no tea or coffee making facilities, no bin of any kind, and no soap in the bathroom. We had to ask for a cup of coffee after an 8-hour drive.
The most alarming element of this was that we had to improvise in order to block the baby being able to crawl freely and fall down and enormous flight of stairs. We had to use chairs from the bedroom to block this and watch him constantly.
This is by no means appropriate accommodation for a family with young children. We will be making a formal complaint to hotels.com.
M
Stayed 1 night in Aug 2022
