Ratings based on 1,154 Verified Reviews

4.1 out of 5
82% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller from Green Valley Az.

Posted 22-Feb-2018
Pros: Claean rooms
Cons: Communication with the customer.
Was not happy with the hotel.in the beginning but problem was corrected.
1 out of 5
by A verified traveller from jersey

Posted 19-Feb-2018
Characters and look at you the best one for the marina Last from future buggy Gds big Kjessler vice buffs
3 out of 5
by A verified traveller from Portland, Oregon

Nice hotel but tough location

Posted 18-Feb-2018
Pros: Great breakfast bar!
Cons: Somehow not pulling in some much of the air inside through the air conditioner.
Location: The hotel is located not far from both freeways. Within a couple of miles in either direction are shops & cafes. It is also within minutes of airport.
The stay at this hotel was ok. The hotel is right next to farm land and it was very smelly!! It was warm enough that the air conditioner was needed on in the room and it smelled like poop in the room due to it sucking in the smell of the farm air from outside! Even though the experience inside the hotel was ok, I wouldn't stay there again based on the location and smell.
1 out of 5
by A verified traveller

Hotel far from SkyH airport, not by anything.

Posted 16-Feb-2018
Pros: sorry at this point nothing
Cons: They have to get a way of eliminating the smell from slaughter house.
Location: nothing.
I have waited to hear back from the manager of the hotel for a refund but anything. The hotel is very far from Sky Harbor Airport, no shuttle. The hotel in pretty remote area. When we got there we had to clean the room a bit ourselves. The room stunk really bad but 1st night they put a air cleaner in it, same the second night but found out the hotel was downwind of a meat slaughtering house. It was a horrible smell. I could not move because they did not have any rooms available or so they said. They brought back the air cleaner again. Next night, same, and no rooms. This time a maid said the outside vents were all opened and she shut them. Still no good. This went on until we left. As well, one night they had no staff for their reception at the small bar so they closed it. Morning breakfasts were not good. Very little furniture around the pool. We had 6 families staying there so very inconvenient. One of our parties had to change rooms because theirs was so dirty. I booked through Expedia and have int he past but very saddened that I did not have a good experience. My room should have had a price adjustment. I will not stay there again. When I asked many of the staff about the smell they all agreed that guests are not told about the smell and should be as it is a daily smell from the slaughter house.
Comment from Hotel Management
21-Feb-2018 by Best Western Hotels & Resorts , Hotel Management
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again.
2 out of 5
by A verified traveller from Illinois

Nice shuttle. Cold shower

Posted 16-Feb-2018
Good bed. Good service of the shuttle to and from the airport. Nice breakfast. No shampoo in the bathroom. Morning shower was cool. I was told "sorry" but that something wasn't working earlier and now it was fixed
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Feb-2018
I liked the fact that they served dinner and breakfast at this motel.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Feb-2018
Nice place to stay. Hot tub was warm and relaxing.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great staff!!!

Posted 5-Feb-2018
My boyfriend and I were attending a wedding at Schnepfs farm.. We were told that there would be a courtesy shuttle to and from the wedding. Originally I was told that the shuttle only travels in a 5 mike radius. There was some confusion but we were accommodated with a shuttle even though our destination was much farther than 5 miles. Thank you to the drivers and the staff that made getting to us to wedding venue and back to the hotel safe!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 3-Feb-2018
We stayed here three days while traveling. Hotel staff was friendly and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveller from Sedona AZ

airport pickup

Posted 2-Feb-2018
Pros: everything
Cons: nothing
Location: close to Mesa Gateway airport and short distance for shopping and food.
Very nice hotel, close to airport. very nice breakfast Staff friendly. Hotel very clean.