Ratings based on 1,217 Verified Reviews

4.1 out of 5
82% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Beaverton, OR

Posted 17-Apr-2018
Pros: Easy and quiet.
Cons: Breakfast was mostly starchy food, not very nutritious (something I could say about many hotels).
Location: not located near much
Quick check-in, polite and accommodating staff, changes were made without qualification.
4 out of 5
Recommended
for Everyone
by A verified traveller from Gilbert, AZ

Good Hotel, Great Staff

Posted 16-Apr-2018
Pros: Helpful and friendly staff (front desk), convenient location, quiet, secure, nice pool and hot tub, good breakfast
Cons: Make sure that rooms are cleaned thoroughly, having been in the hotel/hospice industry no excuse for dirty sheets, floors, and bathrooms
Location: Quiet location, short distance from Shopping, Restaurants, Golf, Airport etc.
When we first checked in everything was good until we went to go to bed, the sheets on the king bed and the hide-a-bed were dirty, including crumbs and small blood stains. Being too late for housekeeping we made the best of it by sleeping on top of the sheets. Fully expecting our room to be cleaned the next day when we left, we went about our day. Unfortunately upon our return around 6:00 pm the room had not been cleaned, the bed was made with the same sheets and the hide-a-bed had not been touched, in addition, the floors and bathroom had not been cleaned. Thankfully the front desk agent was very understanding and offered to move us to a different room and we were able to stay in a different and clean room for the remainder of our stay.
5 out of 5
Recommended
for Everyone
by A verified traveller from Montana

Outstanding Service

Posted 16-Apr-2018
We had a few mishaps in getting to the hotel and the staff bent over backwards to make sure we had an excellent experience. The rooms were clean and nicely appointed. The location is very close to the Mesa airport, has a convenient shuttle, and even offers an evening meal. While the hotel is nice, the staff going the extra mile made the experience very pleasant.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Apr-2018
Pros: Nice hotel, friendly staff, close to Gateway airport.
Cons: A few picnic tables outside away from pool might be nice.
Location: Within driving distance of Tonto & Montezuma Castle national monuments.
Nice hotel, friendly staff, close to Gateway airport
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Apr-2018
Great breakfast-clean comfortable rooms and friendly staff
3 out of 5
by A verified traveller

Posted 10-Apr-2018
Towels were worn and no extras provided in room. Bed uncomfortable
5 out of 5
Recommended
for Everyone
by A verified traveller from Tucson AZ

Posted 9-Apr-2018
The toilet was plugged and had to wait for maintenance or I would have rated it excellent in all categories.
5 out of 5
Recommended
for Everyone
by A verified traveller from Sandy,Utah

Posted 7-Apr-2018
awesome place to stay, I would recommend this place of refuge to anyone
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 3-Apr-2018
Quick overnight. Pool and hot tub nice. Room poorly vacuumed. Two towels in a four person room. Last minute booking on another site would have been $35 less than what we booked six weeks ahead
2 out of 5
by A verified traveller

Posted 3-Apr-2018
Smell made me sick. Had to cancel plans.