Outdoor pool, sun loungers
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Reviews of Hotel Kanz Erremal

3 out of 5
Hotel Kanz Erremal
Touz Haci el Bide, Taouz

Reviews

7.8

Good

Rating 10 - Excellent. 21 out of 65 reviews" "
Rating 8 - Good. 27 out of 65 reviews" "
Rating 6 - Okay. 11 out of 65 reviews" "
Rating 4 - Poor. 1 out of 65 reviews" "
Rating 2 - Terrible. 5 out of 65 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay it is much better than the pictures show, staff was so friendly and accommodating that we extended our stay for two more nights. We also took a camel excursion over night and they let us keep our bags in our room for free one night while away. I would recommend this to my family and friends to visit. What a view of the Dunes from the pools and roof top deck!!
Response from Hotel Kanz Erremal on May 29, 2023
Thank you very much for your rating! We love to see that you enjoy the experience at Kanz Erremal as much as we do. We hope to see you again soon.

8/10 Good

Simon

Travelled with family
Liked: Staff & service, amenities
The pool is a a delight and for that reason we would return to stay here. It was wonderful to be able to swim and relax whilst looking over the desert. The hotel itself is fine but needs some TLC in the rooms although this wasn't a deal-breaker. The staff were very helpful. Breakfast wasn't great compared to everywhere else we stayed.
Stayed 2 nights in Aug 2022
Response from Aina Soler on Oct 19, 2022
Thank you very much for your rating. Your feedback helps us keep improving. We hope you will come back soon

2/10 Terrible

Mohamed

Travelled with family
Disliked: Staff & service, property conditions & facilities
Bad service miss of important equipment and annoying plus no respect to the client I will never think to go back there and not recommended to anyone
Stayed 1 night in Apr 2022
Response from Aina Soler on Oct 19, 2022
We are sorry that your experience with us was negative. Your comments help us keep improving day by day to offer an unbeatable service. Thank you so much.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Desert Silence
Fabulous few nights. The staff was very attentive and accommodating. The meals were custom ordered and excellent quality. The location cannot be beat – the pool is beautiful albeit too cold to enjoy. They tried hard to make us feel comfortable and feel welcomed. Covid has taken a huge chunk out of the gem that this place could be, but I am glad we visited. I would recommend it to anyone.
Stayed 3 nights in Dec 2021
Response from Aina Soler on Oct 19, 2022
Thank you for your comments. We hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel
It was a nice family oriented hotel. Clean.
Stayed 1 night in Oct 2020
Response from Kanz Erremal on Nov 2, 2020
Thank you! It was a pleasure !

2/10 Terrible

Smith, London

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tude people When you get there the manager is rude
Stayed 4 nights in Aug 2020
Response from Aina Soler on Oct 19, 2022
We are sorry that your experience with us was not good. Your feedback helps us keep improving. Thank you so much.

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2020
Response from Kanz Erremal on Mar 10, 2020
Thank you for rating us, traveller!

8/10 Good

Tuncay

Liked: Cleanliness, room comfort
İn the begining we booked a tent, but the tent is terribel(small, not clean and dark) and upgraded it, we stayed in a room, room is clean and very comfortable but Hot water is not working,
Stayed 1 night in Feb 2020
Response from Kanz Erremal on Feb 5, 2020
Hello traveler, We thank you for having taken the time to give us an evaluation of your stay. I’m very sorry to hear that your stay in the tent did not meet your expectations. We reassure you that your complaints will be shared with the entire staff. Moreover, I will personally make sure that this happens.

8/10 Good

Louis Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from LÍDIA KANZ on Nov 17, 2019
“So glad to hear you enjoyed your stay here LOUIS PAUL! Thanks for checking us out and taking the time to share. Hope to see you again if you're ever back in this beautiful country !”

6/10 Okay

Michael

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
No AC and staff didn’t care...
The room would have been great if the AC would have worked. We complained about it and were told it’s our fault for pushing other buttons and the response was “we’ll fix it for the next customers”. August is extremely hot, and sounds like other guest had the sameness problem.
Stayed 1 night in Aug 2019
Response from Lídia on Aug 12, 2019
Thanks for sharing MICHAEL! We always appreciate honest feedback. We will take your advice and fix the problems with our facilities ipso facto. I will send a message to our staff. We want to apologize for this bad management. We hope to see you again, Many thanks for your review.

8/10 Good

Hermes

Liked: Cleanliness
facing the desert, you can just walk into desert from hotel. big room, big restroom.
Stayed 1 night in Aug 2019
Response from Lídia on Aug 5, 2019
Hello Hermes, So glad to hear you enjoyed your stay here! Thanks for checking us out and taking the time to share. Hope to see you again if you're ever back in this beautiful country !

10/10 Excellent

Tanya

Liked: Staff & service, property conditions & facilities, room comfort
Is it the cleanest, NO. But its the desert people
Ok so my mother had a problem - the sheets were not as white as she would have liked. She was fuming and stomping around up until I kicked her out to the pool. Problem solved. It beats everything. THAT POOL (we were there alone ... so extra peaceful and serene) is one of THE best highlights of Morocco. The dunes are right there. Run into the dunes then hop back over to the pool .. mint tea that was basically on tap did not hurt either. Dinner was wonderful as was the service - I am vegan and that was accommodated with no issues or hickups. Would stay again any day! Great hotel.
Stayed 1 night in May 2019
Response from Lídia on Jul 25, 2019
Thanks for sharing! We always appreciate the honest feedback, and it does indeed get pretty lively in here. Glad to hear you enjoyed the hotel, the meals and mainly our pool! And I will communicate the sheets problem to our staff, tell your mother. We really hope to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Essential life experience
This hotel has the Erg Chebbi dunes in its backyard. You can’t get any closer without a tent. Very professional, polite, and knowledgeable staff who set me up with a tour of the dunes and prepared very good local meals. This is a place to stay in for the experience. FYI everything in the desert is very dusty, nothing can be done about it. Bring slippers or sandals.
Stayed 1 night in Jul 2019
Response from Lídia Kanz Erremal on Jul 5, 2019
“So glad to hear you enjoyed your stay here! Thanks for checking us out and taking the time to share. Hope to see you again if you're ever back in this beautiful country !”

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Hotel Assistant on May 17, 2019
Thank you.

8/10 Good

LaiPing

Liked: Staff & service, property conditions & facilities
Very good location
Stayed 2 nights in Oct 2018
Response from Kanz Erremal Team on Nov 20, 2018
Many thanks for your visit! Hoping you had an enjoyable stay among us. Kind Regards,

6/10 Okay

Zulkifli, Singapore

Hotel facing the Dunes.
Hotel is conveniently placed in front of the dunes. If you come to see the dunes, this is the place to stay, don't expect 5stars accommodation though, its the desert.
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
We had a great experience at both of the hotel and camel trekk night in the desert with hotel Kenz. Food was good rooms were clean.
Stayed 1 night in Mar 2018

2/10 Terrible

Catari, San Diego

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
One of my worse hotel stays!
Staff extremely rude too busy smoking their hookah on the patio to be bothered. Breakfast was stail. No Wifi as advertised. No ability to accept credit card as equipment was down. Housekeeper actually picked dirty towels from floor and re folded them! My husband is from Merzouga and we travel a lot. We are not complainers, this place WAS outrageous.
Our room

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness

8/10 Good

Martin

Liked: Cleanliness, staff & service, room comfort
Un beau séjour
Hôtel très bien situé à la porte d’entrée du Sahara. La piscine est superbe, ce qui crée un effet hors du commun de se baigner dans une piscine sur le bord du désert. Hamed, le gérant de l’hôtel est très sympathique. Des rénovations sont à faire, ainsi que l’entretien de la verdure pour garder l’hôtel dans un bon état.
Stayed 3 nights in Sep 2023
Response from Hotel Kanz Erremal on Oct 11, 2023
Merci beaucoup pour votre évaluation, nous prendrons note de vos commentaires pour continuer à améliorer l'expérience que nous proposons dans notre hôtel. Nous espérons vous revoir bientôt!

6/10 Okay

Jochem

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Hotel Kanz Erremal on Jun 20, 2023
Thanks for your rate!

8/10 Good

Aziz

Stayed 2 nights in Jun 2023
Response from Hotel Kanz Erremal on Jul 28, 2023
Thanks for your rate!

10/10 Excellent

Mourad

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Jun 2023
Response from Hotel Kanz Erremal on Jun 20, 2023
Thank you so much!

6/10 Okay

Frédéric

Stayed 1 night in May 2023
Response from Aina Soler on Jun 8, 2023
Thank you so much for your rate!

8/10 Good

Jaime

Liked: Cleanliness, staff & service, room comfort
Hotel muy recomendable
Hotel muy recomendable, está en una localización inmejorable a pie del desierto, muy limpio pero con algunos asuntos de mantenimiento que podrían mejorar.
Stayed 2 nights in Apr 2023
Response from Communications Manager on Apr 26, 2023
Muchas gracias por su valoración. Estamos trabajando para ofrecer una experiencia inmejorable y sus comentarios nos ayudan a lograrlo. ¡Esperamos volver a verle!

8/10 Good

Detcheverry

Stayed 1 night in Oct 2022
Response from Aina Soler on Oct 19, 2022
Thank you so much!

2/10 Terrible

Issmail

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Das Personal an sich war nett und freundlich. Jedoch war die Dame an der Rezeption etwas unfreundlich. Das Frühstück war sehr begrenzt und wenig und für den Preis erwartet man mehr. Die Einfahrt stelle ich mir auch schöner vor.
Stayed 2 nights in Oct 2022
Response from Aina Soler on Oct 19, 2022
Vielen Dank für Ihre Bewertung. Ihr Feedback hilft uns, uns jeden Tag zu verbessern. Wir hoffen

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un emplacement incroyable en bordure du désert ! Hôtel de bonne qualité, piscine agréable et du personnel très serviable. Que dire de plus ?
Stayed 1 night in Jul 2022
Response from Aina Soler on Oct 19, 2022
Thank you so much! Hope to see you soon.

10/10 Excellent

Shehrazade

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Aina Soler on Oct 19, 2022
Thank you so much! Hope to see you very soon!

8/10 Good

Hotman

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2022
Response from Aina Soler on Oct 19, 2022
Thank you so much!

8/10 Good

Karen

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Apr 2022
Response from équipe kanz erremal on Apr 27, 2022
Merci pour votre visite j'espère que ce ne sera pas le dernier

10/10 Excellent

Franziska

Stayed 1 night in Apr 2022
Response from Aina Soler on Oct 19, 2022
Thank you so much!

8/10 Good

Giovanni Alessandro

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from équipe kanz erremal on Apr 19, 2022
Merci d'avoir choisi notre hôtel, et j'espère que ce ne sera pas votre dernière visite

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from équipe kanz erremal on Apr 19, 2022
Merci d'avoir choisi notre hôtel, et j'espère que ce ne sera pas votre dernière visite

6/10 Okay

denise

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
decepcionada
A parte externa do hotel é realmente linda, mas os quartos decepcionam, a limpeza deixa muito a desejar, as toalhas duras que nem pedra, roupas de cama mal conservadas, pelo valor da diária não deveria estar nesses estado, é uma pena, afinal a estrutura deles tem tudo de privilegiado, na boca do deserto! A recepcionista foi a única pessoa gente boa de todo hotel!
Stayed 1 night in Jan 2020
Response from Hotel Kanz Erremal on Jan 17, 2020
Olá Denise, Agradecemos o tempo dispensado para nos fornecer uma avaliação da sua estadia. Lamento saber que sua estadia não atendeu às expectativas. Consideraremos cada um de seus comentários para melhorar o serviço. Enviaremos a mensagem para a equipe. Esperamos vê-lo novamente em nosso hotel. Cumprimentos e sinceras desculpas.

8/10 Good

Annabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un cadre juste magnifique!! Idéalement situé, avec beaucoup de charme!
Stayed 1 night in Oct 2019
Response from Lídia Kanz Erremal on Oct 17, 2019
“So glad to hear you enjoyed your stay here Annabelle! Thanks for checking us out and taking the time to share. Hope to see you again if you're ever back in this beautiful country !”

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019
Response from Lídia Kanz Erremal on Oct 17, 2019
Dear traveler. Thank you so much for sharing your rate. We are very happy that you enjoyed your stay, it is a gift for us to read your kind words and hope to have you back very soon. A greeting from the entire team of the Hotel.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Aina Soler on Oct 19, 2022
Thank you so much!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bonne localisation mais prestations moyennes
Emplacement idéal au pied des dunes. Superbe vue depuis la terrasse et la piscine. Chambre au confort plutôt rudimentaire (literie, sdb) et qui est aurait besoin d’être rafraîchie (murs franchement abîmés, étagère et porte serviettes cassés). La cuisine mérite aussi d’être améliorée (pizza et sandwich au menu standard, dîners marocains très basiques dont un couscous sans sauce des plus secs...). Allez-y pour la localisation, la vue, la piscine mais pas pour les prestations de l’hôtel.
Stayed 1 night in Aug 2019
Response from Lídia Kanz on Aug 13, 2019
Bonjour, Nous sommes heureux de savoir que vous avez aimé l'emplacement !! Nous nous excusons sincèrement pour les services que vous avez reçu. Merci beaucoup pour vos commentaires, nous les prendrons en compte. Passez une bonne journée. Avec nos meilleures salutations Nous espérons vous voir très bientôt!

8/10 Good

Hotman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très accueillant
Bien, j’y reviendrai
Stayed 3 nights in Jul 2019
Response from Aina Soler on Oct 19, 2022
Merci beaucoup! Nous espérons que vous reviendrez bientôt.

10/10 Excellent

Shingo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Lídia on Jun 28, 2019
Thanks for sharing! We always appreciate feedback. Glad to hear you enjoyed the hotel!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das war sehr schön und sauber , das Essen war nicht gut .
Stayed 2 nights in Jun 2019
Response from Hotel Kanz Erremal on Jun 15, 2019
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros. Transmitiremos su opinión al departamento correspondiente para ver que sucedió. Gracias y sentimos que su estancia no acabase de cumplir sus expectativas. Gracias por su visita!

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Hotel Kanz Erremal on Jun 15, 2019
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

8/10 Good

Verified traveller

Stayed 1 night in May 2019
Response from Back Office on May 6, 2019
Thank you very much for letting us know your opinion.

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O hotel e bastante agradável: confortável, clean e com vista fantástica. O staff e bastante simpático (destacando o Tammy). A piscina de momento está em obras mas foi possível usufruir da piscina do hotel ao lado. Sem duvida que iremos repetir quando voltarmos.
Stayed 1 night in Apr 2019
Response from Hotel Kanz Erremal on Jul 30, 2019
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros. Le esperamos encantados, gracias por su visita!

10/10 Excellent

Abdellah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Voyage de sable
Très bon voyage bon emplacement
Stayed 2 nights in Apr 2019
Response from Hotel Management on Apr 11, 2019
Bonjour, Merci beaucoup pour votre commentaire. Nous sommes très heureux que vous ayez apprécié votre séjour à l'hôtel.

6/10 Okay

Simon

Stayed 1 night in Jan 2019
Response from Neus on Jan 17, 2019
Many thanks for your marks. I hope you enjoyed in our hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The space is ok, but for the cleance could have room to improve.
Stayed 1 night in Dec 2018
Response from Support customer service. Neus on Jan 14, 2019
Good morning, Thanks for comments we will consider it to inprove our service.

8/10 Good

Angeles

Liked: Cleanliness, property conditions & facilities, room comfort
Personal arrogante y maleducado en recepcion a la llegada (H), sin embargo el hotel está bien, nos gusto la ubicacion y las vistas.
Stayed 1 night in Aug 2018

8/10 Good

Giuseppe, Milano

Liked: Cleanliness, staff & service, room comfort
Bell Hotel situato di fronte alle dune del deserto
La camera era molto pulita ampia e accogliente, nonostante fosse una camera standard. Colazione a buffet nella media. Personale molto gentile. Impagabile la vista fronte deserto! In pratica basta uscire dal salone dell'hotel e sei nella sabbia del deserto! Unico neo è l'acqua della piscina che non è molto pulita.
Stayed 1 night in Aug 2018