Terrace/patio

Reviews of Hotel Marionetas

3 out of 5
Hotel Marionetas
Calle 49 No 516 x 62 y 64 Col Centro, Mérida, YUC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 156 out of 264 reviews" "
Rating 8 - Good. 83 out of 264 reviews" "
Rating 6 - Okay. 14 out of 264 reviews" "
Rating 4 - Poor. 5 out of 264 reviews" "
Rating 2 - Terrible. 6 out of 264 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Guillermina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hammock in the bedroom
Stayed 2 nights in Mar 2024

10/10 Excellent

Sharyn

Stayed 2 nights in Oct 2023
Response from Gerencia on Jan 2, 2024
Agradacemos mucho su comentario, sin lugar a dudas nos ayuda a continuar ofreciendo un servicio de excelencia. Esperamos nuevamente nos brinde la oportunidad de poder recibirle en nuestra bella ciudad.

10/10 Excellent

Jose Luis

Stayed 2 nights in Oct 2023

8/10 Good

Philip

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant hotel with a delightful courtyard and very polite staff. Good value.

10/10 Excellent

Kyrsten

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful! The staff is wonderful. Very clean and fantastic location. Wonderful shower. La Negrita down the street has hopping amazing live music — but stopped promptly at 10 every night. Very quiet. We never used a taxi, just walked everywhere. Our room was slightly monastic because it was not a garden room (only the most basic room was available), but perfectly pleasant.

10/10 Excellent

Barrett

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little hotel. Lots of open spaces filled with plants and rooms tucked here and there. A chef who makes even a simple breakfast a nice meal. A short 3 blocks to Paseo Montejo, and less than one block to the hot Salsa Dance bar and restaurant. Ditch the elevators and long hallways of you chain hotel and try this pleasant surprise.
Stayed 2 nights in Sep 2022

8/10 Good

christina

Liked: Cleanliness, staff & service, room comfort
Breakfast was great
Great breakfast, room huge and clean
Stayed 2 nights in Jul 2022
Response from Recepción on Aug 18, 2022
Christina We appreciate your comments about your stay at Hotel Marionetas. It makes us feel proud that the work of all of us leaves a mark on our guests and rest assured that all our staff enjoyed attending to your needs. We hope to welcome you back to your home in Mérida very soon!

8/10 Good

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
The location was great! Having no elevator was hard. WiFi wasn’t very good. Staff nice, pool great.
Stayed 3 nights in Apr 2022
Response from Recepción on May 8, 2022
Dear Madam. Yolanda . Thank you for your comment and for choosing our hotel. I am happy that you enjoyed your stay and we hope to have you again as a guest at our hotel.

10/10 Excellent

Kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Our Master King room was beautiful and very large. The pool was a beautiful relief after the heat of the day. It was calm and peaceful, the staff were helpful and attentive and I would definitely stay here again when in Mérida.
Stayed 4 nights in Apr 2022
Response from Recepción on Apr 19, 2022
Miss Kate, we appreciate your comments about your stay at Hotel Marionetas. She makes us feel proud that the work of all of us leaves a mark on our guests and rest assured that all our staff enjoyed attending to their needs. We hope to welcome you back to your home in Mérida very soon!

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A less fancy kind of hotel, but local culture
This is a modest but charming, artsy hotel a good distance from the main plaza -- not so long a walk that you cannot do it in 10 minutes or so, but not so close as to be stuck in traffic or bothered by commotion. There is a rooster that crows before dawn, but I found that part of the culture. Our room was not perfect in the sense of a corporate hotel (some stains in the floor and walls) but well maintained on its level as a less fancy kind of hotel.
Stayed 3 nights in Mar 2022
Response from Recepción on Apr 3, 2022
Thank you for taking time to review our property. We are glad to glad to hear that will be your top choice when you visit Merida. We look forward to welcoming back soon!

10/10 Excellent

Marco Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
En el hotel Marionetas nos sentimos como en casa, tiene una magnífica ubicación, está cerca de el centro de Merida, se puede ir caminando a restaurantes, mercados y parques. Su personal te trata como familia y están dispuestos a ayudarte, son muy amables. Nuestra próxima vacación en Mérida sin duda la disfrutaremos de nuevo con ellos. Gracias Marionetas!!
Stayed 8 nights in Mar 2022
Response from Recepción on Apr 3, 2022
agradecemos los comentarios acerca de su estancia en Hotel Marionetas. Nos hace sentir orgullosos que el trabajo de todos nosotros deja huella en nuestros huéspedes y tenga por seguro de que todo nuestro personal disfrutó atendiendo a sus necesidades. Esperamos recibirles de vuelta en su casa en Mérida muy pronto!

10/10 Excellent

Andrea J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish I could have stayed longer!
Beautiful, cozy, charming, and excellent staff! I wish I could have stayed a week longer here! Very centric downtown in walking distance to many points of interest and great restaurants.
Stayed 1 night in Mar 2022
Response from Recepción on Mar 25, 2022
Thank you for taking time to review our property. We are glad to glad to hear that will be your top choice when you visit Merida. We look forward to welcoming back soon!

4/10 Poor

Luis

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Nice hotel but performs really poorly on basic services. The kitchen is not operated by the hotel, so they only serve breakfast from 8-10 AM. Same thing with the Spa and parking lot. They do not have a liqueur license so you cannot buy any drinks from them (not even beer). Internet connection is not excellent. None of these issues were openly informed before we made our reservation. If these issues are solved, it might be a good place to stay. In the meanwhile, there are plenty of boutique hotels in downtown Mérida, so I would rather stay in a hotel that does not have any of these issues.
Stayed 6 nights in Mar 2022

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how Hotel Marionetas felt like a house. The greenery around the pool was so beautiful and peaceful, and I loved the hammock in my room. Quite spacious room, comfortable bed. My room had windows on two sides which opened to the garden and pool area and I loved it. At night i could hear music from a nearby cantina which was quite enjoyable. The only downside in my opinion was the breakfast. It was just okay. Other nearby places offer much better quality. Hotel was a quick walk to many parks, the centre and groceries if you want some snacks. Would stay here again based on location, quietness of hotel and comfort.
Stayed 4 nights in Feb 2022
Response from Recepción on Feb 25, 2022
Thank you for taking time to review our property. We are glad to glad to hear that will be your top choice when you visit Merida. We look forward to welcoming back soon!

6/10 Okay

benoit

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This is a great hotel but unfortunately what was a great experience was spoiled by some of the staff who were rude (used the common spaces as if it were their own home). The place is conveniently located, clean, rooms are spacious, and it is, for Merida center, quite quiet. Apart from a couple of individuals, staff very helpful. Too bad we had this experience as i was the best hotel in Merida we've been to.
Stayed 3 nights in Feb 2022
Response from Recepción on Feb 23, 2022
Thank you for taking the time to write such a detailed review. All your comments are essential to improve our service. We will make sure that your complaints are transmitted to everyone. On the other hand, I will personally supervise that they are fulfilled.

8/10 Good

George

Liked: Staff & service, amenities, property conditions & facilities
friendly staff , good location , restaurant needs improvement
Stayed 6 nights in Feb 2022
Response from Recepción on Feb 14, 2022
Thank you for taking time to review our property. We are glad to glad to hear that will be your top choice when you visit Merida. We look forward to welcoming back soon!

10/10 Excellent

Wistaria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming, good value, comfortable
This was such a lovely hotel and great value. The room was super comfortable and pretty quiet (some music from the bar down the street but it ended by 10 or 11pm each night. We didn’t make use of the pool but it was very cute. Lovely outdoor (under cover) restaurant where you could get breakfast in the mornings. Staff were friendly and helpful. Plus there was a hammock in the room! Would definitely stay here again if I come back.
Stayed 3 nights in Jan 2022
Response from Recepción on Feb 7, 2022
Thank you for taking time to review our property. We are glad to glad to hear that will be your top choice when you visit Merida. We look forward to welcoming back soon!

10/10 Excellent

Marjorie

Liked: Cleanliness, property conditions & facilities, room comfort
Well located with great rooms.
Delightful little 12-14 room hotel close to everything. Nice spacious room with a little garden outside our window. Bed was comfy. Unfortunately no coffee service in the room nor free water but I'd like to think that this was an oversight because their housekeeping was busy with checkins and outs. Very central and despite a previous review we had no noise from the cantina at the end of the street. We'd certainly return.
Stayed 3 nights in Jan 2022
Response from Recepción on Feb 4, 2022
Thank you for taking time to review our property. We are glad to glad to hear that will be your top choice when you visit Merida. We look forward to welcoming back soon!

10/10 Excellent

JUAN ANTONIO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel
Bonito y práctico
Stayed 1 night in Dec 2021
Response from Recepción on Jan 28, 2022
agradecemos los comentarios acerca de su estancia en Hotel Marionetas. Nos hace sentir orgullosos que el trabajo de todos nosotros deja huella en nuestros huéspedes y tenga por seguro de que todo nuestro personal disfrutó atendiendo a sus necesidades. Esperamos recibirles de vuelta en su casa en Mérida muy pronto!

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the extra large tub! The bed was nice but needs to be just a little softer!
Stayed 4 nights in Jan 2022
Response from Recepción on Jan 27, 2022
Thank you for taking time to review our property. We are glad to glad to hear that will be your top choice when you visit Merida. We look forward to welcoming back soon!

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel exceeded our expectations! We loved the beautiful outdoor areas, large room and walkable location. Good value for the price!
Stayed 3 nights in Dec 2021
Response from Recepción on Jan 4, 2022
Thank you for choosing Hotel Marionetas to stay with us. We are glad to hear that your experience was a memorable one! We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Adreinne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute place, great value.
Stayed 2 nights in Nov 2021
Response from Recepción on Nov 23, 2021
Thank you for choosing Hotel Marionetas to stay with us. We are glad to hear that your experience was a memorable one! We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from Recepción on Oct 25, 2021
Thank you for choosing Hotel Marionetas to stay with us. We are glad to hear that your experience was a memorable one! We look forward to welcoming you back to the hotel in the near future.

8/10 Good

Jose Javier

Liked: Staff & service, room comfort
Could make more effort
Good location, but they could take more effort in the hotel. Some of the paint coming off and just some TLC needed.
Stayed 1 night in Dec 2020
Response from Hotel Marionetas Management on Jan 5, 2021
Thank you for taking the time to write such a detailed review. All your comments are essential to improve our service. We will ensure that your complaints are conveyed to everyone. On the other hand, I will personally supervise that they are fulfilled.

10/10 Excellent

Dolores

Liked: Staff & service
Exceptional service cleaniless great breakfast and information. Rene and Angelia took personal care to enjoy the hotel and travel. We will also post 5* on their website.
Stayed 7 nights in Feb 2020
Response from Recepción on Mar 23, 2022
Estimado viajero. Gracias por tu comentario y por haber elegido nuestro hotel. Estoy feliz de que hayas disfrutado de tu estancia y esperamos tenerte de nuevo como invitado en nuestro hotel.

8/10 Good

Verified traveller

Stayed 4 nights in Jan 2020
Response from Recepción on Mar 23, 2022
Estimado viajero. Gracias por tu comentario y por haber elegido nuestro hotel. Estoy feliz de que hayas disfrutado de tu estancia y esperamos tenerte de nuevo como invitado en nuestro hotel.

10/10 Excellent

Meli, Miami

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property located perfectly close to and far enough away from the Centro to be quiet and accessible. Very tranquil and stylish, and the staff were extraordinary.
Stayed 3 nights in Dec 2019
Response from Algeria, General Manager on Dec 30, 2019
Dear friend, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again in your home in Mérida

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located in safe area within easy walking distance to La Plaza Grande and Paseo de Montejo. The hotel has great staff and management. The breakfast was good but was better during other previous stays there. Parking on street is very limited and cantina on corner does not add to desirability of neighborhood..
Stayed 6 nights in Nov 2019
Response from Adrián / Recepciòn on Dec 8, 2019
Dear guest We are very grateful with your opinion, it helps us improve your experience on your next visit. We will check our breakfast every time it is served, so that everyone is unique. The Marionetas Hotel has a private parking with additional cost per night to make our guests' stay more comfortable. Thanks again for your comment, it really helps us to be better. We are at you service. Hotel Marionetas.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will go back soon. Perfect location, hammocks
Absolutely love this place. I live an hour from Merida & spend the night at least once a month. The location couldn’t be better, seriously it is an easy walk to Paseo Montejo, Grand Plaza, Museums, great cantina steps away called La Negrita .... what I originally chose this place was because they have a family size hammock in the room. It’s a super fine quality hammock as are the beds & linen. My back demands that I sleep in a hammock.... I enjoyed the plush bedding & pillows. Hot, extremely hot water when I showered. Great pool, nice breakfast area and the food was great.
Stayed 1 night in Nov 2019
Response from EMME Hotels Management on Nov 16, 2019
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2019
Response from Hotel Marionetas on Nov 19, 2019
Thank you for taking time to review our property. Even that, we are not able to visualize it. Is it possible to send it again

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is an oasis in the city, it is small and has a family-run vibe. Staff so helpful. Facility is clean, basic. No frills; do not expect extras like room service, concierge, tourist information.
Stayed 6 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very helpful and friendly, and the overal atmosphere of the hotel was very colorful and relaxed. It was very authentic to the style of Merida. It’s a bit older build, but that was also part of the charm. Only wish the showers had a little more water pressure!
Stayed 2 nights in Dec 2018

8/10 Good

Pablo, Arcata CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was pleasant, clean & friendly. The breakfast was rather good although the coffee was ordinary. I went elsewhere to get good coffee. My room was comfortable.
Stayed 4 nights in Oct 2018

10/10 Excellent

ernest, San Antonio, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay here, the hotel was quaint and well maintained, the staff friendly and attentive. The room was large with a comfortable king sized bed and plenty of space in the bathroom. The breakfast was nice but the coffee was weak. I would certainly stay here again and would recommend to others.
Stayed 1 night in Oct 2018

8/10 Good

Arland, Wenatchee WA

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful small botique hotel. Their parking was difficult to find, and I got lost looking for it. The room was lovely, but the bed was very hard which is typical of Mexican hotels. Overall it was fairly nice.
Stayed 1 night in Oct 2018

10/10 Excellent

Ken, Vancouver, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming traditional styled boutique hotel. Staff very helpful. Room clean and comfortable and close to the pool. There were never more than 6 people there and I felt like I had the place to myself. My own little tropical paradise ! It was great ! I stayed an extra 5 days. Highly recommended if in Merida. Ken F. ITWPA
Stayed 6 nights in Aug 2018

8/10 Good

Eric, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint Hotel
This is why I don’t buy things that are whiteNice hotel, comfortable beds, quaint decor and good breakfast. Great staff! Only complaint was mosquitoes in room at night.
Stayed 2 nights in Jun 2018

10/10 Excellent

Diane, Dallas, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small, quiet and peaceful hotel with only 9 rooms. The rooms were painted cheerful colors and kept very clean. Each day we received clean sheets and towels, and every 2 days a fresh bedspread. Two bottles of purified water were left for us each day, and we had a mini-refrigerator under the sink. The wood work on the doors and windows was beautiful! The air conditioning worked very well. The grounds are very well kept and have beautiful plants and flowers. Each day we had 2 choices of breakfast and could watch the cook preparing it from our tables on the covered patio. In addition to the main meal, we were served a plate of fresh fruit each day and a cup of coffee. The food was delicious. It is located within easy walking distance to the central plaza and various other plazas, Paseo Montejo, restaurants, shops and the Lucas Galvez Market. We spent 7 nights and didn't have one negative experience here.
Stayed 7 nights in May 2018

10/10 Excellent

Debbi, Atlanta, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, Great Service - Good Experience!
We picked the hotel for location and it delivered for ease of access everywhere and convenience. It's near the historical Centro District, including Santa Lucia and Santa Ana so close to shops and restaurants. Other areas are just longer walks. We'd read complaints about a popular bar across the street but the crowds were pleasant, the music fun and the noise ended at 10:00, so we never found it a problem. The hotel rooms are very cute, very roomy, very comfortable and the staff is great. We plan to return to Merida and see no reason to look for any other hotel. Thanks, Rene, for everything!
Stayed 7 nights in Dec 2017

6/10 Okay

Thrudur

Liked: Cleanliness, room comfort
Disliked: Staff & service
Total scam - don't stay here!
This hotel was a big disappointment and it is full of false advertising. We chose this hotel as it offered free parking as we were driving but when we arrived we were told by receptionist that parking is $100/day. I disputed this and pointed at our reservation document that there is complimentary parking and receptionist said OK. Also it said in our reservation and all over the Hotels.com page for this hotel that breakfast is included. Receptionist said it wasn't and so I pointed again at our reservation document where it clearly states "complimentary breakfast" but receptionist would not budge so we had to go out for breakfast each morning, adding extra hidden cost to our stay there. We were also given a room with a broken air-con (room 8) as it always turned itself off after 15 min and staff just thought we didn't know how to work it. Once they had also tried and failed they moved us to room 7 which was much better. Overall, receptionist was unfriendly, never smiled and obviously could not care less about his job. Also: On Hotels.com it says there's a restaurant on site, there isn't.

10/10 Excellent

Debi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint and beautiful
This hotel was amazing. It is small and quaint and just absolutely lovely. The courtyard and pool are a beautiful site for having the delicious breakfast, the rooms are spacious, clean, comfortable and nicely decorated, and the staff is very friendly and helpful. The hotel is also in a beautiful part of town, a short walk from the main cathedral, and across the street is a super fun cantina called La Negrita where we ended up spending several Happy Hours.

6/10 Okay

Jeremy, Florida

Liked: Cleanliness, staff & service, room comfort
Quaint Hotel With All the Essentials
This is a quaint hotel located about a 10 minute walk from the heart of downtown Merida's main plaza. The hotel staff were very friendly, and they were accommodating to any requests that I had. There was one day when I returned to my room after a long day of touring the Mayan sites, and I was really looking forward to a shower, but the water was completely out. I went down to the front desk and alerted them to the issue, and after about 30 minutes they had the issue resolved. While this was an inconvenience, the hotel staff managed to fix the issue promptly, and I was pleased at their response. My specific hotel room also did not have a good way to block the windows for privacy, since one of the windows only had a sheer curtain covering the window. This was an annoyance, but didn't really affect my stay, but it would be nice if in the future they could put real curtains on all of the outside windows. I never had breakfast at the hotel since they don't start serving breakfast until 8:00am, and I was usually on the road prior to that time, so I cannot comment on that service, but it is available if needed. The hotel is also located right by a small convenience store where you can stock up on cheap snacks and drinks for the road. There are also plenty of restaurants nearby to choose from, so there is no shortage of places to eat within walking distance.

2/10 Terrible

Tazio, Laguna Beach CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
Worst experience of 50 year international travel. Walked away from 2 nights money. Came at 1:15pm. check in 2p.m. Had booked five hotels through Expedia, thought all were prepaid, after sorting through this by using laptop to review confirmation turns out for some reason this one was not prepaid, fine, got credit card out and done. Guy at desk very friendly, little english but brought up translation page and we both used keyboard to smoothly work this all out. Went for walk, back at 4p.m., new guy at desk showed me room, air conditioning and t.v. not working, walls dirty, bathroom cobbled together. Guy comes to fix things and thirty minutes later nothing works, shows me to other room, tv works but no air conditioning. I say I am leaving, guy says no refund. I say web-page says airconditiong he goes off to do other things. He speaks virtually no English. I leave The place is not a hotel, any intimations of cutesy bed and breakfast nonsense, it is youth hostel at best. While standing in street loaded with luggage I ask passerby who looked U.S.,if they knew nearby decent hotel. One laughed and said we stayed at this place 2 years ago and the airconditioning did not work, at least I felt I made right decision. Walked toward center of town and believe it or not spotted good ol' Best Western. Women spoke fluent English, heard my story, gave me room on top (6) floor with expansive 180deg view. All things good, almost cried in relief

8/10 Good

Juan, Edinburg Texas

Liked: Cleanliness
Pleasant, clean and safe - en el centro
This was our fourth stay at Marionetas. It's a nice simple hotel - very clean but it could use a little attention in regard to maintenance. The air conditioner is very noisy in the room we stayed in - had to let it run to cool the room down and then turn it off to sleep. Fortunately, the weather was somewhat cool at night so it was o.k. The personnel in the reception are not particularly attentive to guests but the kitchen staff are great. Rooms are kept clean.

10/10 Excellent

Josep, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff; nice rooms.

2/10 Terrible

Alonso, Chula Vista, California

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing added costs and false description
I reserved the room with two queen beds. We were provided two full size beds. When I brought it to the attention of the hotel representative he indicated the website had the wrong information and that the hotel did not have rooms with two queens. I informed him the information was provided by the hotel. The front desk person was rude with no manners to treat guests. The size of beds are one of my determining factors in selecting a hotel. Also, by error I reserved for two persons rather than four persons. The hotel ended charging me an additional amount about 2/3 more than the room's original cost, even though I showed to the hotel representative that Hotels.com website had no difference in cost. As for parking, they wanted more per night, which I was OK with the price, however, the sign in their parking lot indicated half of what the hotel was asking me. The hotel tried to make additional money where they could. In addition the acoustics in the rooms are terrible. You can perfectly well hear people walking and talking on the corridor at night. The bath room has a short wall open at the top to the rest of the room. No sound privacy. This has been my biggest disappointment.

10/10 Excellent

Robert, Costs rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little place. Clean, great location, nice owner and super other clients.

8/10 Good

Jane, Wisconsin USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st Time to Mexico
This was our first trip to Mexico and location was based on proximity to the dentist office. After the shock of acclimating to Mexico we very much enjoyed and appreciated the kind and courteous staff, clean room and tourist advice. The daily breakfasts were simple and elegant. The rooms were decorated according to local culture. We plan on returning next year for more dental work and will certainly call Marionetas first.

8/10 Good

Holger

Liked: Cleanliness, staff & service
Disliked: Room comfort

10/10 Excellent

winn, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A not so secret hotel anymore. A great place.
The best. Enrique is most helpful with anything. Merida a great city.