Outdoor pool, pool umbrellas, sun loungers

Reviews of Carema Club Resort

Carema Club Resort
Carrer de Baix s/n, Urbanización Playas de Fornells, Mercadal, Menorca

Reviews

7.4

Good

Rating 10 - Excellent. 38 out of 178 reviews" "
Rating 8 - Good. 75 out of 178 reviews" "
Rating 6 - Okay. 42 out of 178 reviews" "
Rating 4 - Poor. 14 out of 178 reviews" "
Rating 2 - Terrible. 9 out of 178 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

CARLES

Stayed 2 nights in Jun 2023
Response from The Guest Experience Team. on Jul 12, 2023
Thank you very much Carles for sharing your great experience!

8/10 Good

David

Travelled with family
Liked: Amenities, property conditions & facilities
Great location and value, perfect for kids.
Stayed 5 nights in Aug 2021

8/10 Good

liz

Travelled with family and small children
Liked: Amenities
Rooms basic but clean. Pool was perfect for kids, relatively shallow so my 5yr and 8yr could go in by themselves
Stayed 9 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely Apatments, nice and clean. We had a great view to the sea.
Stayed 7 nights in Sep 2019
Response from The management. on Sep 28, 2019
Thank you for your great comment. We hope you can visit us in the future.

8/10 Good

RYUKI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is suitable for family, my children were very excited by high quality pool. Buffet was good, we can choose kinds of food, all of them were very delicious. Only one problem was WiFi network. WiFi speed was pretty slow, most of the time the network was not working.
Stayed 3 nights in Jul 2019
Response from Lidia Ramírez (Subdirectora) on Aug 1, 2019
Dear Ryuki, Thank you for your comment. We work every day to improve our services. The management

6/10 Okay

Dean

Liked: Property conditions & facilities
Disliked: Cleanliness
Sickness with three year old twins abroad
The hotel was fine but my twin 3 year old got very ill vomiting and diarrhoea for four day from what I can say must of been from the pool the only thing my wife didn’t go in and she was the only one not to get I’ll every 20 mins sick couldn’t keep anything down at all the. Three of us sent four days in hotel rooms had to go get clean towels bedding sheets all the time are selfs
Stayed 7 nights in May 2019
Response from The management on Jun 5, 2019
Dear Dean. Thank you very much for your comments. We are very sorry that you feld sick. There was a virus epedemic on the Balearic Islands, Mallorca and Menorca. We hope to see you in the future to really enjoy your holidays with us. All the best.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities
Perfect place if you have young children. Lots of fun.
Stayed 7 nights in Apr 2019
Response from The manager on Apr 30, 2019
Thank you very much for your comments.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shocking service
Stayed 7 nights in Sep 2018
Response from Carema Hotels Menorca Team on Oct 11, 2018
Thank you for your review. We would like to talk with you about your experience. Please contact us. Kind regards

10/10 Excellent

Nicola, Cumbria England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for family
Had a great holiday . Kids loved it . Service and staff really friendly. Especially all pool bar staff and Luca. Food excellent. Restaurant spotless. Everyone works so hard all day long .
Stayed 7 nights in Aug 2018
Response from Carema Hotels Menorca Team on Sep 26, 2018
Thank you Nicola. We hope to see you again next summer. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Relaxing holiday, close to the beach with friendly staff. Choice of a quieter pool and on site dive/snorkel service with friendly flexible staff.
Stayed 10 nights in Aug 2018
Response from Carema Hotels Menorca Team on Sep 4, 2018
Thank you very much for your info! Kind regards from Carema Hotels

8/10 Good

mark, essex , UK

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay
Let me tell you all about it: What a great place, 12 in our party 6 adults 6 kids from 7-10. Complex - as most of the reviews state it is hilly, not suitable for anyone with accessibility concerns. Pool- lovely main pool 1m at its deepest, very well policed, no balls/inflatables or diving. Kids pool is joined to main one , easy walk in for toddlers. Splash park - top fun for the kids, only negative is lack of shade. Restaurant - really good , loads of quality food, some dishes I had never heard of or tried before but all great. Pizzas were awesome. Drinks- pool bar always busy but no longer than 5 mins to wait for a drink, or just stick on a t-shirt during the day and go Inside never a cue ( apart from evenings). Biggest tip I can give you is bring your own cup , I purchased from sports direct a protein shake bottle for £1.50. They filled it up with no bother . At dining times it is help yourself , so even better. Soft drinks , wine , beer. Entertainment staff- worked there socks off, need more off them as not sure they even had a day off. Hotel rooms- not a lot of difference between standard and superior , looked like our furniture was just painted white. Rooms ok , fridge , microwave. Supermarket - really good and stocked most items. Sun beds- after visiting Morocco in May and having to get up at 6:30 to put towels out, this place was so different , coming down for breakfast at 9:20 bring your gear and select you bed..... fantastic. Same spot for most of the week. Yes
Stayed 7 nights in Aug 2018
Response from Carema Hotels Menorca Team on Aug 22, 2018
Thank you very much Mark

10/10 Excellent

philtheFish, Hants

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Third visit
Clean, simple accommodation. All you need. Lovely sea view. Close to the beach. Great pool and splash park. Great choice of breakfasts. Helpful staff who work very hard. Whet more could you ask of a holiday for this price?
Stayed 9 nights in Jul 2018
Response from Carema Hotels Menorca Team on Aug 1, 2018
Thank you very much for your review! Kind regards from Carema Club Resort

8/10 Good

Diana

Liked: Room comfort
Stayed 6 nights in Jul 2018
Response from Carema Hotels Menorca Team on Aug 1, 2018
Muchas gracias Diana

10/10 Excellent

Jeffrey, Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic for families and kids.
Fantastic for young families, excellent staff and great food. The only down side was the evening all inclusive, plastic cups and very few comfortable seats.
Stayed 4 nights in May 2018
Response from Carema Hotels Menorca Team on Jun 6, 2018
Thank you very much Jeffrey! See you soon again in Carema Club Resort

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for families
Lots of things to do, good breakfast.
Stayed 2 nights in Oct 2017
Thank you very much Martin! See you next year. Kind regards from Carema Hotels Team

6/10 Okay

Judith, Nottingham

Liked: Cleanliness, staff & service, room comfort
Late summer break
We like the area which is why we booked a late break here. The staff were great. We had one or two minor concerns with the room, e.g. a storm meant that water was driving in through the windows and the balcony door kept blowing open. This didn't affect our enjoyment of our stay. The breakfast was very good. I am not sure I would want all inclusive but that is personal choice.
Stayed 7 nights in Sep 2017
Response from Carema Hotels Team on Sep 25, 2017
Thank you for your opinion Judith! We will use your feedback to improve our services. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for young families.
Very pleasant views of bay. Splash park great for slides and pirate bucket. Accommodation blends in like a small village, 3 storeys with apartment on each floor; sunny balconies. Fun stuff like kids disco, other good outdoor on-stage entertainment. Tasty grill restaurant indoor and outdoor. Good ice cream. Bad bacon. Very friendly staff. Several long phone calls required to get Expedia to make a change, but not caused by hotel.
Stayed 9 nights in May 2017
Response from Carema Hotels Team on Jun 2, 2017
Thank you for your opinion! Kind regards from Menorca

6/10 Okay

Cakebytheocean, Hertfordshire

Hotel near beach and had its own splash park
Camera club resort, our room was very dated which was disappointing as the pictures showed more modern room. We arrived late at night and were not told properly where our room was and found it by chance up a steep hill!. The food was good for an all inclusive hotel. It had a splash park which was the best thing about the hotel. The weather was great which always helps and we had car hire for the week which meant we were able to explore the island, as without the car it would have been a bit boring for us and the kids as there was nothing near by to do. Menorca is a much quieter island than Majorca or Ibiza.
Response from Carema Hotels Team on May 22, 2017
Thank you for your opinion Cakebytheocean and sorry for the inconvenience. We are working to improve our services. Kind regards from Carema Hotels Team

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel facilities are excellent for family's with a great children's water park. We went in the school Easter Holidays. Unfortunately we didn't realise that this is out of season for Menorca. So the onsite supermarket was closed. We had breakfast buffet included in our stay which was excellent, with a good variety. Unfortunately as we were not all inclusive we found it very difficult to buy anything else such as drinks, snacks and ice-creams. They wouldn't serve drinks to paying customers at the pool bar and was told we would have to walk across the road to the restaurant also owned by the hotel to buy drinks and ice-creams and then carry them back over to the pool area. This restaurant was also the only place available to get evening meals. As this restaurant had a very limited menu we found another small restaurant further up the road from the hotel which was very nice, with very friendly people running it. Unfortunately there wasn't any entertainment during the evening after the kids club had finished and with the hotel being very remote a hire car is a must. I'm sure during the peak months this would be different.
Response from Carema Hotels on Apr 25, 2017
Thank you for your opinion Sarah! It is always a pleasure to receive positive feedback and we are glad that you felt welcomed and enjoyed your stay. Sincerely, Carema Hotels Team

8/10 Good

wendy, manchester

Liked: Cleanliness, staff & service, room comfort
Great hotel for young families.
Overral the hotel is fantastic! Dont stay before may because its freezing at night and the heating through the air con system in our room does not work.
Response from Carema Hotels Team on Apr 24, 2017
Thank you very much Wendy! My sincere apologies for the problem with shower. In cases like this, feel free to contact our reception staff members who are happy to assist you and call maintenance department. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

4/10 Poor

AMC, London

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't expect 4 star
Hotel reception tired, run down and shabby in parts. Staff good (especially at reception) other areas don't seem too bothered (apart from pool bar). Very spread out resort, very hilly and steep in places so a pain to drag cases up hills and stairs (no assistance). Arrived to no running water in room, so asked to be moved to another and incurred a charge to do so. Second room better, refurbished but poorly done. Just generally tatty for a room that we were the first guests to use since the refurb. No electricity in room, kept shorting which was found to be caused by a water tank. So waiting around while a new one was installed! Cheap laminate flooring not fitted properly which was loose and a trip hazard. Awful intermittent sewage smell from bathroom. Buffet restaurant more like a school canteen - food varied, ok - but barely warm. A/I not value for money. Pool areas clean and well maintained. Rooms cleaned daily.
Loose laminate
Water tank issues
Splash park
Loose laminate
Response from Carema Hotels Team on Apr 18, 2017
Hello AMC, Thank you for your opinion and sorry for the inconvenience. We are working to resolve these problems. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience. Didn't feel like a 4* hotel. Have previously stayed in 4* hotel and can tell the difference. As my daughter loved the experience of the splash park will revisit in the future.
Beach
Response from Carema Hotels Team on Oct 3, 2016
Thank for your opinion! Kind regards from Carema Hotels Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close the the Park entrance
Really nice hotel, close to the park entrance. Clean and friendly with no major complaints. Pretty much exactly what we signed up for.
Response from Carema Hotels Team on Sep 26, 2016
Thanks for your opinion! See you soon in Menorca!

8/10 Good

Vaness, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good resort right on beach, with great food
Good all in one resort - multiple swimming pools, right on one beach, with short walk to another less crowded beach. Offers all inclusive or b&b (maybe other meal plans too) - with large main buffet restaurant, bar serving food, plus grill outdoor restaurant. The food was very good and reasonably priced (eur18 pp for evening meal all you can eat including wine/beer). Also offered Scuba diving, tennis court, children's water park area, supermarket - all on one site. Right by bus stop for 10min trip to Fornells (or Eur8 for a taxi) which has a handful of restaurants (incl 1 fine dinning one).
Response from Carema Hotels Team on Sep 20, 2016
Thank you for your opinion Vaness! We are improving our wifi connection for next year. We hope to see you in 2017! Kind regards

6/10 Okay

steven s, Milton Keynes

Liked: Cleanliness
Ok. Shows and minidisco need improvements, look like improvised in some cases. to be more proffesional, Also the aquapark swimming pool needs repairs. Great Buffet. Ideal location. Relax for grown ups and fun for kids
Response from General Manager on Sep 20, 2016
Thank you for your opinion! We will improve our animations and repair Splash Park. Kind regards from Carema Hotels Team!

6/10 Okay

Verified traveller

Disliked: Room comfort
Response from General Manager on Aug 29, 2016
¡Gracias por tu opinión! Un cordial saludo

8/10 Good

Alan, Bedfordshire, UK

Liked: Cleanliness, staff & service, room comfort
Very good hotel for familis with young children
Food selection was excellent, pool very good for families and the splash park an excellent extra option for young children. The beach is small but safe and it is easy to walk to a larger beach. Apartment was basic but comfortable and the hotel was very good value for money.
Response from Carema Hotels Team on Aug 29, 2016
Thanks for your opinion Alan! We hope to see you again next summer! Kind regards!

6/10 Okay

Jayesh

Liked: Cleanliness, staff & service
Nice hotel in a quite location but over priced
We had a very nice stay but found that it was over priced for what you actually get and had to pay for things such as beach towels and safe which should be included. Buffet food was good, staff were friendly and always helpful and the animation team did a good job.
Response from General Manager on Aug 22, 2016
Thank you very much Jayesh! We will try to improve our services in beach towels and safe. Kind regards from Carema Hotels

2/10 Terrible

Mark, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slept in nicer places when I was homeless
Shocking hotel, poor food, aircon not working, no hot water, overpower smell from drains, Internet connection laughable. The only saving grace is that it is in Menorca which is stunning and there are lots of wonderful places to stay both in Fornells and other areas.
Response from Carema Hotels Team on Sep 5, 2016
Thanks for your opinion Mark and sorry for the inconvenience. We will try to improve our service. Kind regards

8/10 Good

MIL, SUFFOLK

Liked: Cleanliness, staff & service, property conditions & facilities
Great facilities and close to beach
Great for young families, food and facilities excellent only bit disappointed with the accommodation
Response from Carema Hotels Team on Aug 17, 2016
Thank you for your opinion MIL! We are very glad with your comments about your holidays. Sorry for the inconvenience, we are working to improve our services. Kind regards,

6/10 Okay

Q Family, UK

Liked: Cleanliness
Budget feeling hotel - needs some TLC. Good food!
Generally everything you would expect but closer to a 3 star experience than a four. The room we had was tired and shabby although clean enough and the maid service was very good. The best thing about the hotel is the food. They've got that right.
Response from Carema Hotels Team on Aug 17, 2016
Thank you for your opinion Q Family! We are very glad with your comments about our food. Sorry for the inconvenience, we are improving our maintenance. Kind regards,

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Ok stay
Staff great. Food good. The whole place needs some TLC.
Response from Carema Hotels Team on Mar 10, 2017
Thank for your opinion! What means TLC? Kind regards

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Nice water park but room a bit dated.
Reception staff friendly. Water park was good fun but in need for some repairs in places. Pool was very busy but it was peak summer season in August. Breakfast was similarly chaotic with most items not where you would expect them to be. Room was large but not very modern seeing that we were in a superior room.
Response from General Manager on Aug 17, 2016
Thank you for your opinion and sorry for the incovenience! We are working on those aspects. Kind regards

4/10 Poor

MATTHEW

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Sep 5, 2016
Thanks for your opinion Matthew! We would like to know more about your experience in Carema Hotels to improve our services. Kind regards

10/10 Excellent

Pauline, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely setting
Good apartments in nice surroundings some steep paths and steps to apartments. Food good with lots of variety for a buffet. Beach excellent for toddlers and children although we had high winds and tides which brought in lots of jelly fish go a couple of days. went in sept 15 and none seen then as no winds and excellent weather. Moan: people putting towels to reserve beds by pool unacceptable and hotel should remove them.
Response from Carema Hotels Team on Jul 22, 2016
Thanks for your opinion Pauline! We assure you that the points you have highlighted will be shared with the teams and necessary steps will be taken for corrective actions. Kind regards, Carema Hotels Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay
Good food and loved the all inclusive option. Needed a really easy holiday with a 1yr and a 4yrold and this was it. Very family friendly with no hassles.
Response from Carema Hotels Team on Jul 18, 2016
Thank you very much! Kind regards from Carema Hotels Team

4/10 Poor

Natasha, West Sussex

Disliked: Cleanliness, property conditions & facilities, room comfort
Very, very basic
I took my wife away for a very short stay, I had read the reviews but went with an open mind. Very family orientated please, great for kids, we went with friends & their 2 children, can't fault the facilities for children. The pool bar for all inclusive drinks was very disappointing, I understand the need for plastic glasses in the pool area but the plastic cups were so small. We booked 1 of the other restaurants to eat for my wife's birthday, you book 24 hrs in advance, when we got there we requested sitting outside as it was an extremely hot evening, we were told that we could only eat inside and that people who were paying could sit outside (we were all inclusive) we were handed a small menu with very limited options on, again if your a "paying customer" you get more choice so that fact we already paid a small fortune for all inclusive meant very little. We decided against eating there and moved onto the buffet restaurant instead. The buffet restaurant did cater for all, the facilities however were very poor, toilets coming away from the wall etc. Our apartment was beyond basic, aircon barely worked, the shower was awful and the place was not very clean (long hairs all over the floor, towels well used and didn't appear clean & drawers falling apart when we opened them), the main door also had large holes. The room was 'cleaned' daily but think it was a quick sweep and beds made. On checking out we were simply asked to hand over the key, there was no customer service at all
Response from Carema Hotels Team on Aug 25, 2016
Hello Natasha, We want to thank you for bringing your below experience to our attention. We are very saddened that your recent experience wasn't good. We assure you that the points you have highlighted will be shared with the teams and necessary steps will be taken for corrective actions. We hope that you will choose to give us another opportunity to show you our usual high standards as we would very much like to change your mind. We look forward to welcoming you back to the hotel very soon again. Kind regards,

10/10 Excellent

Stephen, OXFORD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING PLACE!CHILD OR ADULT YOU'LL LOVE IT!
Where to start?!? Reception Fantastic and professional a big thank you to Sixto and Giovanni very helpful with suitcases. Room and all area alwaysVERY CLEAN! A big thank you for AMAZING FRESH AND YUMMY FOOD and the waiting staff keeps the restaurant immaculate always cleaning and making sure everybody is happy! Animation all fantastic thanks to the amazing leader Giovanni!! Pool bar a huge thank you to NICOLA, Irene, Fabiana and Vitor excellent team!!! Another huge thank you to the Director Ernestina that always is about checking everything is going smooth and costumers are happy. Fab water park and for those of you choose not to go AI there is an adjacent supermarket for souvenir and any supply extra you need. Thank you all for the fab memories!!! Definetely we will be back!
Response from Carema Hotels Team on Jul 8, 2016
Thank you so much for your opinion Stephen! See you next summer! Kind regards!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice complex and great location.
Excellent facilities within the complex and ideally situated near to a lovely beach. Everything convenient and the food high quality and plentiful. Would recommend the Half Board basis.
Response from Carema Hotels Team on Jul 8, 2016
Thanks for your opinion! We will try to improve our rooms and our services. Kind regards

8/10 Good

Capey, Worthing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great staff, brilliant entertainment
Fantastic relaxing family holiday, staff were great, Facilities were good, restaurant great. Close to beach, on site pools brilliant
Response from Carema Hotels Team on Jul 8, 2016
Thanks for your opinion Capey! See you next summer!

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Carema Hotels Team on Jul 8, 2016
Thanks for your opinion! Kind regards from Carema Hotels Team

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very child friendly
Lots of activities for children but not suitable for adults without kids Lots of hills and steps and quite isolated so not good for disabled people Would advise car hire Staff very friendly. All inclusive good for young families
Response from Carema Hote on Jun 21, 2016
Thanks for your opinion! We have customers with and without children. We have a big structure and for that reason we don't recommend our hotel for disable people. See you soon! Kind regards!

8/10 Good

Chris, london

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Great staff. Entertainment good
Clean, friendly, entertaining, child friendly. Great pools and lovely beach next to hotel. Would definitely recommend.
Response from Carema Hotels Team on Jun 21, 2016
Thank you Chris! See you soon! Kind regards from Carema Hotels Team

8/10 Good

Frank, London, United Kingdom

Liked: Staff & service
Disliked: Room comfort
Hotel with splash park, great for small children
After a bumpy start (the room we were initially allocated had not been cleaned after the previous owners had left), we were able to move into a new room about 45 minutes after arriving. The room was the most disappointing part of our holiday. It was advertised for four with double beds but turned out to be a single bedroom with a decent double bed, and a pull out sofa (two singles) in the kitchenette / living room. Apart from that, the facilities in the hotel were good. We particularly liked the pool with a separate children section, as well as the splash park attached to the hotel (guests can just walk in and enjoy it - no fuss). Staff were really lovely at the hotel, always willing to help (we were there end of June just before the hotel gets busy). In fact, the only altercation we witnessed in our time was between two fellow British tourists who had clearly been in the sun too long. There were many activities offered that were advertised in a friendly way, never overbearing or annoying. From the second night we had acclimatised and the children (aged 2 and 4) enjoyed the disco at 10pm! In the mornings we noticed some 'reserved' sun loungers near the pool, but there were sufficient others so we always found one or two to be free. The hotel had the most difficult crazy golf I have seen (on a slope), football and basketball facilities. Finally, we had full board, and the food served was good (always local options on top of tourist favourites).
Response from Carema Team on Dec 29, 2015
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Amazing hotel and the staff are incredibly helpful. Second visit and will go back again!
Thank you for your opinion! Carema Hotels Team

10/10 Excellent

Jaz, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location with beach at your doorstep
We had a wonderful stay,staff was brilliant and extremely helpful. Food was was good with lots of variety to choose. The best thing of the hotel was its location at the beech. The entertainment team was excellent which entertained us as well as my 3 year old daughter. They conducted lots of activity through out the day which was wonderful. Will definitely go there again.
Response from Carema Team on Dec 16, 2015
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Tracey, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Family Break
This is ideal for a family break if you want to just relax, eat, drink and enjoy the activities. The all inclusive food and drinks were great, the staff especially the entertainment team were awesome and kept us all active and the rooms, complex and locality were great.
Response from Carema Team on Dec 16, 2015
Thank you so much for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

Ste, Wirral

Liked: Staff & service
Good for kids , not a 4 star though
To start , our 2 children (aged 3 and 8) absolutely loved the stay here , the kids activities and the on site mini water park were just right for them and were more than adequate. The activities staff were very good at getting all ages involved all day and into the evening there were shows on and the children encouraged to get involved. The children were more than happy , so no complaints from us parents. The site itself is a good size , we were in the Club playa apartments in G block on the 1st floor , from our room we could see up to the apartments at the top of the site and all I can say is if you are up there then bring oxygen and a rope !! it is a steep walk....... We were in a supposed superior apartment but the word superior was lost on us it was just........normal ????? The sofa bed is hard...............I'm 6ft tall and my legs hung out by about a foot !! learn to curl !! The food in the food court was what you would expect from all inclusive , we have had a lot better at other hotels but I think this is also because we are now changing our feeling on how we eat on holidays and we will now be going for self catering , all inclusive ties you down too much. As for the all inclusive aspect , you can only get your fill at set meal times , no ice creams or snacks during the day ?? curiously the only snack time is between 5 and 6pm with tea time stating at 7.30pm , drinks are available all day though. Location is great , right on the beach. supermarket up the hill.
Response from Carema Team on Dec 16, 2015
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Paw patrol , London

Liked: Staff & service
Nice hotel, great for kids, friendly staff.
We had a great time, holiday just what you need when you have kids. The pool is not too deep and they have a great water park with slides, sprinkles etc... Food is great and disco / entertaiment for the kids every night! If you book all inclusive you can have free drinks, alcoholic and non for all day until 10pm! The only negatiive, accommodation needs a bit of an update. Also, there was mould on the pipe underneath the sink. However, you don't spend too much time in your apartment, so this is the least you should be concerned about !
Response from Carema Team on Dec 16, 2015
Thank you so much for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

Tim, Norfolk

Liked: Cleanliness, property conditions & facilities, room comfort
Probably good for young families staying put
If you have a young family and want to stay put then this is a good resort for you with entertainment for all especially chldren, bars, restaurantse etc a nearby beach seems ok but there are way better on the island. If you are a couple and decide to stay here remember to hire a car. Rooms are ok although a couple of lights didnt work and the catches on some doors including toilet didn't close. There was quite a route of many stairs up and down to get to our room. We were booked for four nights but left after two to find another resort with a bit more going as there is the hotel complex and nothing else nearby. The bus service is a bit limited but you can get around but not very efficiently, taxis aren't cheap but not too over the top price wise.
Response from Carema Team on Dec 16, 2015
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!