Standard Room, Sea View | Balcony

Reviews of Sol Milanos Pingüinos

3.5 out of 5
Sol Milanos Pingüinos
Playa De Son Bou, Alayor, Menorca

Reviews

7.6

Good

Rating 10 - Excellent. 54 out of 259 reviews" "
Rating 8 - Good. 112 out of 259 reviews" "
Rating 6 - Okay. 60 out of 259 reviews" "
Rating 4 - Poor. 30 out of 259 reviews" "
Rating 2 - Terrible. 3 out of 259 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
"Almost" 4 stars
Typical big hotel for vacation Common facilities would definitely support the 4 stars, much less the rooms. Breakfast is super-abundant, but the quality is to be improved.
Stayed 2 nights in Sep 2023

6/10 Okay

Louise

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is in clear need of a refurb. The staff were not particularly helpful given that our flight was delayed by 3 hours. The person checking us in said he had cashed up for the evening and was therefore reluctant to let me pay by card and wanted cash. No parking spaces near the hotel. Hotel had spaces but there was a €12.50 charge so had to go off in search of a space in the town. Given that we were 3 hours late and it was 1am not a great welcome !
Stayed 1 night in Sep 2023

8/10 Good

craig

Travelled with family
Liked: Staff & service, amenities
Average room and food, but great pool, beautiful beach and excellent staff
Stayed 5 nights in Aug 2023
Response from Guest Experience Department on Sep 8, 2023
Dear Mr. Craig,Thank you for your feedback. We are glad to know you enjoyed your stay with us. Your words will be passed onto our staff.Looking forward to see you again,Guest Experience Department

6/10 Okay

Paula Cristina Sarti

Travelled with partner
Disliked: Property conditions & facilities
I booked this hotel because it says ‘free self parking’ but then once I got there, I found out the parking was paid: 16 euros/day. All the lifts didn’t smell very nice, but apart from all these things, the breakfast was yummy, with a lot of options. Good location as well, since there’s a good beach near by.
Stayed 4 nights in Jul 2023
Response from Guest Experience Department on Aug 21, 2023
Estimada Sra. Sarti,Gracias por su comentario y valoración. Nos alegra saber que ha disfrutado su estancia en Sol Milanos Pingüinos y de nuestro buffet de desayunos. Respecto al parking, fuera de nuestras instalaciones es común encontrar lugares vacíos dónde estacionar. Nuestro personal está encantado de indicarle dónde. Tomamos nota de su experiencia en los ascensores para tratar de mejorar.Esperamos verla de nuevo,Guest Experience Department

10/10 Excellent

Darragh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything comfortable and close to the beach
Right on the beach and nice big pool , some. Nice restaurants nearby. Hotel breakfast is a bit hit and miss but it does the trick.
Stayed 4 nights in Jul 2023
Response from Guest Experience Department on Aug 21, 2023
Dear Mr Darragh,Thank you for your review and comment. We are glad to hear that you enjoyed your stay at Sol Milanos Pingüinos, in particularly our swimming pool. We take note of your opinion about the breakfast in order to improve it.We look forward to seeing you soon,Guest Experience Department

4/10 Poor

Sam

Disliked: Property conditions & facilities, room comfort
2 star at best
The hotel is old and in poor condition. We booked a standard room with balcony and we’re given a ground floor room with terrace looking into the smoking area. In order to get another room we were forced to pay for an upgrade, where we got an identical room but on a higher floor. The rooms are very tired snd very old fashioned. The air conditioning in both rooms was noisy. Resturant is fine but many of the windows have been bolted shut so it gets very hot. The buffet is nice but ALL drinks are extra. Pool nice snd location on the beach is great. This is realistically a 2 star hotel snd should cost accordingly. I would not recommend or ever go back.
Poor condition of rooms - this was our paid upgrade
Stayed 5 nights in Aug 2021

8/10 Good

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Room with balcony looking to the entrance!
We booked our room with balcony in a hotel with 600rooms with balcony looking to the sea. But our room booked we discovered was a standard room with balcony looking to the entrance where everyone could see inside. Very disappointed to the manner Hotel. Com has sealed this room
Stayed 1 night in Aug 2021

2/10 Terrible

AngryBird, London

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Easy access to the beach, nice swimming pool, good location
Stayed 10 nights in Jul 2020
Response from Sofia, Guest Experience Manager on Sep 13, 2020
Dear AngryBird, Many thanks for taking the time to explain how you experienced and for sharing it with others. We are thrilled that you loved the hotel and had a wonderful holiday spent here. We are so happy that you enjoyed the swimming pool, the beach and the location We would be honored to have you return for another holiday with us. We truly hope to see you soon! Best regards,

2/10 Terrible

RhysMarohn, Palm Desert, CA

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We stayed for 10 days at the end of September 2019. We had half board which is breakfast and dinner. The third night my wife got severe food poisoning from a piece of smoked salmon on the evening buffet. She spent the next 48 hours in bed. The food was mediocre at best, the grilled fish and meats bland. The staff at the front desk were unhelpful except for one. One front desk person said" We're a three star hotel. We don't arrange transfers for our guests" when I asked for assistance contacting our ride service as I didn't have a phone and my I-pad would not load the vendors website. Which brings us to the amenities: The "business center" has a computer but you have to buy a "ticket" at the front desk in order to access the computer. Printing involves e-mailing your file to them and they print it out. There is no laundry facility if you want to do your own laundry. There are no restaurants, just a bar. The wine by the way is mediocre as well. The only bright spots are the location, right on Son Bou Beach and the housekeeping staff. They were friendly, very service oriented and our room when we had it done was done very well. The view from our room was outstanding but the room is very, very small with one arm chair that,frankly, was for a small child. I would revisit Menorca and Son Bou beach but I would not stay at this reort nor any others they manage.
Stayed 10 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms could do with a little bit of updating, but the rest of the hotel was good. Very close to a lovely beach. Lovely swimming pool, with Lifeguard. Food was good. Evening entertainment was varied sited all tastes.
Stayed 4 nights in Sep 2019

6/10 Okay

Verified traveller

Bed worst bed ever slept in. Went down with sickness and diarrhoea. Breakfast was disappointing all hot food Luke warm/cold.
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveller

Stayed 7 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beachfront which is excellent. Lots of good restaurants nearby. Room would benefit from added hooks to hang towels and clothes. Bed not that comfortable. But overall it's a good hotel in a great location.
Stayed 5 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
The beach is excellent but the hotel condition and service is mediocre. If beach is important but you don't care about were you stay this place is for you. Food was ok but it's restaurant service was below average.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The rooms are OK, nothing special. The main selling point for me is the excellent location next to son bou beach.
Stayed 3 nights in Aug 2019

8/10 Good

DANIEL

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The beach very close but very busy Breakfast was ok The room out dated but comfortable and clean
Stayed 4 nights in Jul 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 5 nights in Jun 2019

10/10 Excellent

Blair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal stay
Clean, central, helpful staff. Enjoyed staying here. I stayed here whilst rest of my family were in a villa so wasn't in the place much but when I was it was good.
Stayed 3 nights in Oct 2018

8/10 Good

Fabio, 604

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
room was always clean, sheets and towels always changed every day. Needed technical service arrived immediately.
Stayed 10 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2018

4/10 Poor

Anthony

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
dissappointing
Requested not above 4th floor was told no such request was made was on sixth floor very uncomfortable with heights room very small furnishings very tired rust around lamps mattress poor could feel springs breakfast cold listening to other guests all said the same .
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The variety of the buffet breakfast was remarkable. My room was so small I had to crawl across the bed, and sit on the bed, to use my laptop on the desk. Otherwise the room was clean and pleasant; for the very modest price, I would book there again if returning to Menorca.
Stayed 5 nights in Sep 2018

10/10 Excellent

Jim, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is extremely good value in an excellent resort village.
Stayed 6 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Overall generally pleased with the facilities and accommodation. Very disappointed to to told on arrival that car parking, safe and kettle were not included but available at an additional cost. Breakfast OK but ‘fruit’ juice and coffee were awful. Would I stay there again - probably not.
Stayed 7 nights in May 2018

6/10 Okay

Marty, UK

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great location ..but
Hotel needs refurb - rooms have all you need, great views all round from balcony (we were on 10th floor) but beware if you are a light sleeper .. soundproof non-existant. You can hear every plug socket or drawer being used and same with toilets! Plus side is breakfast pretty decent and beach bar at back is excellent if you're not all inclusive. Local bars and restaurants are ok with reasonable prices.
Stayed 7 nights in Sep 2017

8/10 Good

Razvan, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice complex
The hotel was very clean.Nice choises for breakfast.Very nice pool area.The only complain which I have is the pressure of the shower,it wasn't strong enough.They have a very nice and clean area outside,they take care of the garden.Per total very nice place to stay.
Stayed 5 nights in Sep 2017

4/10 Poor

Lesley

Disliked: Staff & service, room comfort
Friends weekend away
The hotel is predominantly Spanish. The staff seemed to be friendly to Spanish guests but indifferent to British guests. Almost bordering on rude. My friend Had a fall just as we were leaving for the airport we needed to go to hospital as she had broken her wrist and they wouldn't help us at all. They were more concerned about the taxi waiting for us outside. No help was forth coming at all. If you are anything other than Spanish I would give this hotel a wide birth.
Stayed 3 nights in Sep 2017

6/10 Okay

Betty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with professional staff
I enjoyed staying in this hotel, though i found it very noisy. The music of the daily and evening activities were too loud to enjoy a calm rest in your room. Plus i would recommend this hotel to families, not for people who wanna relax because of the children running around and screaming everywhere.
Stayed 3 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice break, good location and helpful staff
Hotel was great for our short break. Seemed very popular with families.
Stayed 3 nights in Jul 2017

8/10 Good

Alexandra

Disliked: Room comfort
Beautiful view but very uncomfortable bed and pillows.
Stayed 4 nights in Jul 2017

6/10 Okay

James, London

Liked: Cleanliness
Great Position
Reasonable hotel with excellent access to the beach and a decent pool. A little annoying they levy quite high charges for small extras (Room safe, towels etc) but in general you get what you pay for here. The rooms are small and a bit dated but they have all you need, the breakfast is pretty decent with a proper selection.
Stayed 7 nights in Jul 2017

6/10 Okay

Kate, London

Disliked: Staff & service, property conditions & facilities, room comfort
Skyscraper by beach
Good choice of food but poor service, hard to order drinks as few staff and queues. Grumpy waiters.The air conditioning in our room was broken so we had to use the ceiling fan that rattled and squeeked throughout the night! Room TINY, metal bunk beds really old and rickety. Nothing for children between age of 10 and 16 to do as activities such as water polo were for adults only. The kids club was for children aged 5-12. I don't know many 10-12 year olds happy to play follow my leader around the busy pool with 5-8 year olds!! The beach was great, safe and lots of fun watersport's for older kids. Great bars along the beach to eat at - lovely fresh food.
Stayed 7 nights in Jul 2017

10/10 Excellent

Sena

Liked: Cleanliness, staff & service, property conditions & facilities
Really practical hotel
This hotel was amazing, the atmosphere everyday is very comfortable for everyone. The hotel has great facilities and organises shows and events each evening which makes it incredible. The hotel is near the beach, many restaurants and many shops ; making it a lovely place to stay
Stayed 5 nights in Jul 2017

8/10 Good

Deborah , England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel on beach front
Room spotlessly clean, very friendly staff, food and entertainment good.
Our Sea view room 😊
Stayed 10 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice, basic, hotel close to the beach
Yes, it's a basic hotel compared to others around but it's perfectly designed for its main purpose. The hotel has a massive pool which never felt crowded to us and plenty of sun-beds. But the real plus of this hotel is that it takes roughly 3mins to walk from the exit, via wooden flooring, directly onto the beach. The beach is simply beautiful and perfect for snorkelling. So, the hotel is basic and very large but it's great for families and the breakfast is first-rate (it has something for everyone). Most rooms have a sea view and the view is simply spectacular. In short, we had a great 7days here and loved every minute of it. I will say just one thing that really did irritate me though. I'm still stunned that on arrival I was asked to pay €15 for the privilege of using the safe within our own room. I have never known that before and found that quite ridiculous. But, overall, great value for money.
Stayed 7 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

8/10 Good

Young Couple

Liked: Cleanliness, staff & service
Beautiful views, great access. Aged decor.
The hotel is well situated, beautiful views, good access to the beach, shops and restraunts. Mixture of crowds, such as families, pensioners and young couples. Breakfast buffet is good and well stocked. i do think the bedroom decor is aged and needs to be upgraded. Some minor irritation in them charging for you to use the safe in the room, which should be complimentary.
Stayed 3 nights in May 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Ok
It was ok. Location was good. Food at hotel was good.

6/10 Okay

Verified traveller

Liked: Cleanliness
Nice location
What I enjoyed the most was the balcony in the room with the stunning view. Nice bar on the beach also. The bed was not very comfortable and we were given a twin instead of s double.

8/10 Good

Matthew, Solihull

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sol Milanos Pinguinos
Lovely location Hotel in a quiet part of the island, some nice bars and restaurants. Hotel is kids friendly, we went for a quiet weekend break and it ticked all the boxes. Décor in hotel a little dated but located right on the beach in a lovely little town. Great value for the price.

8/10 Good

Faye, Gillingham, kent

Liked: Cleanliness, staff & service
Lovely relaxing break, all inclusive was good value.

10/10 Excellent

miranda, kent england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel next to sandy beach a lovely pool.
I arrived to a smiling and helpful receptionist a great start which continued throughout my stay. Rooms were very clean and bright. Food was excellent with a very varied menu. The standards were high and I would recommend this hotel.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Relaxing break on the beach
We had a great stay at Sol Milanos Pinguinos for three nights. The hotel all the basic necessities you would need but I would not rate it as luxurious. The fact that you have to pay for so many things separately is a little annoying. In addition to the accommodation fee, we had to pay for wifi (€15 for 3days on one device), using the safety box in our room (€7.50 for the duration of our stay), parking (€8 per day) and using the chairs on the beach (€7.50 per chair for one day). This all adds up really quickly. Breakfast was included and the spread is really good, and the quality of food is also great. The buffet includes almost everything from smoked salmon and cream cheese to donuts and nutella and the normal fry-up. We could easily have a late breakfast and then stick it out until an early dinner, which makes up for the lots of hidden costs. The room was basic, and despite the fact that we booked a double bed, we received twin beds. This is not ideal, but not a deal breaker. Rooms are serviced daily and we did not have any problems with this. The supermarket at the hotel and across the street are great and rather affordable. It is an easy walk around the small town with enough things to keep everyone of all ages entertained.

6/10 Okay

Paula, london

Liked: Cleanliness
Disliked: Room comfort
a* location freezing pool hotel aimed at Italians
Lovely location right by the beach which is beautiful, beautiful swimming pool nice to look at but ICE cold so look at it is all we did! The hotel is dated, rooms are very dated but you get what u pay for, the hotel staff keep the room clean everyday so u always come back to a spotless room which is nice, and golf and table tennis is lovely and shows are amazing!!! Little mermaid show magic show and a trapeze act All 5* entertainment .... This hotel is perfect for any Italians as most entertainment is in Italian or Spanish there was only a handful of English family's in the resort but all in all nice family holiday lovely location great entertainment they need to heat their pool to a bearable temperature its a beautiful pool such a shame it's so cold, stay in milanos building closest to everything, food not great we chose to get a refund on our all inclusive and eat out as restaurants by hotel are really good, lovely food, and all inclusive in this hotel is not ALL inclusive at all there are different types of all inclusive and only certain things eat type can get so its a bit silly if u ask me so we chose to eat out which was perfect for us as food at outside restaurants was really good ( avoid Arthur's restaurant - rude waiters bad food! All others were really Nice!) Other than that only ting to mention is we went with a 2 and 4 yr old and they gave us bunk beds..... You can't put a 4 yr old on top bunk and the pane to stop him falling fell off with a Slight movement!

10/10 Excellent

Edward A.

Liked: Cleanliness
Awesome holiday
We loved this break, loved the hotel, animation team were amazing with the children. We will definitely go back.

6/10 Okay

karen, UK

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall stay
Proximity to the beach was a definite plus point, beach is lovely, water clear and very safe Hotel very popular with young families so lots of toddlers/babies Restaurants OK, buffet style, all laid out very nicely but unless the tray had just been stacked the food was lukewarm. The best part was the made to order pasta, long wait but well worth it. Room was clean, tired and not very big. Not much space part from wardrobe and beds to move around, the acoustics were shocking. We had a family above us that insisted on dragging furniture around their room, late at night and very early in the morning. You could also hear plugs being plugged in, voices intermittently. You could also hear the water running for showers of the room next door. Staff on reception very helpful but restaurant staff not as helpful - wrong drinks brought, couldn't assist in questions on food.

6/10 Okay

Paul V.

Liked: Room comfort
Disliked: Staff & service
Poor Service and Extra Charges for EVERYTHING!
No free internet as one would expect. All amenities appear to be charged extra-eg car parking, internet etc. Basic room but high cost.

8/10 Good

Gwawr, Cwmann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great holiday!
We had a wonderful stay at this hotel - all the staff were very professional, friendly and welcoming. Pools were great with an abundance of sunbeds. Food was great. Everything was great ........ apart from the lifts. There were many lifts but each one stopped on each floor and, as there was no air-conditioning in the lifts, by the time we had travelled from Floor 11 to the Ground Floor, we were a sweaty mess!!