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Staff very unfriendly. I had trouble hearing the desk attendant, and she couldn’t have been more rude because I misunderstood since I couldn’t hear her. I wear a hearing aid. Slipped on water due to water from the pool on elevator floor. The room was clean and the bed comfy.
Timothy
4/10 Poor
Adryan
Feb 27, 2024
Liked: Property conditions & facilities
Disliked: Staff & service
Housekeeping comes upon request. I requested housekeeping and the never came. In addition to that, when asked for extra towels they have no one on staff to bring it to you. You’re forced to come downstairs to pick them up. They also heave a major lady bug problem.
Thank you for staying with us and the great feedback. We look forward to serving you again soon.Sincerely,Jonathan W.
2/10 Terrible
Keith
Jan 28, 2024
Keith
Stayed 1 night in Jan 2024
8/10 Good
KIHONG
Business traveller
Jan 21, 2024
Liked: Staff & service
KIHONG
Stayed 2 nights in Jan 2024
Response from Jonathan W on Feb 13, 2024
Thank you for staying with us and the great feedback. We look forward to serving you again soon.Sincerely,Jonathan W.
4/10 Poor
Angel
Business traveller
Jan 17, 2024
Disliked: Cleanliness
Checked in was told restaurant was open. Went up to my room to rest from driving all day. There was a few cracks in the rest room where I saw cockroaches coming from. Was a bit paranoid but didn’t see anymore afterwards. After a while I went down a few minutes before 8:00pm and wasn’t able to get food. Apparently the restaurant closed at 8:00pm and wasn’t told that at the front desk.
Angel
Stayed 1 night in Jan 2024
Response from Jonathan W on Feb 13, 2024
Thank you for staying with us and the great feedback. I am very sorry for the issues you experienced and will share this with the staff. These will be addressed. We hope we can serve you better as we improve on these items.Sincerely,Jonathan W.
10/10 Excellent
Gwendolyn, Somerville
Jan 16, 2024
Gwendolyn
Stayed 1 night in Jan 2024
Response from Jonathan W on Feb 13, 2024
Thank you for staying with us and the great feedback. We look forward to serving you again soon.Sincerely,Jonathan W.
Thank you for staying with us and the great feedback. We look forward to serving you again soon.Sincerely,Jonathan W.
10/10 Excellent
Robert
Jan 15, 2024
Robert
Stayed 2 nights in Jan 2024
Response from Jonathan W on Feb 13, 2024
Thank you for staying with us and the great feedback. We look forward to serving you again soon.Sincerely,Jonathan W.
10/10 Excellent
Jessica
Jan 15, 2024
Jessica
Stayed 1 night in Jan 2024
6/10 Okay
Jean
Jan 10, 2024
Jean
Stayed 2 nights in Jan 2024
Response from Jonathan W on Feb 13, 2024
Thank you for staying with us and the great feedback. I am very sorry for the issues you experienced and will share this with the staff. These will be addressed. We hope we can serve you better as we improve on these items.Sincerely,Jonathan W.
Thank you for staying with us and the great feedback. We look forward to serving you again soon.Sincerely,Jonathan W.
4/10 Poor
Ayanna
Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Jan 7, 2024
Disliked: Cleanliness, amenities
The property had roaches and several of the rooms and had to change room and no accommodations
Ayanna
Stayed 2 nights in Jan 2024
Response from Jonathan W on Feb 13, 2024
Thank you for staying with us and the great feedback. I am very sorry for the issues you experienced and will share this with the staff. These will be addressed. We hope we can serve you better as we improve on these items.Sincerely,Jonathan W.
10/10 Excellent
Khalisha
Jan 7, 2024
Khalisha
Stayed 4 nights in Dec 2023
Response from Jonathan W on Feb 13, 2024
Thank you for staying with us and the great feedback. We look forward to serving you again soon.Sincerely,Jonathan W.
Gated; secure location in Memphis…ladies serving breakfast very kind and helpful.
Carol
Stayed 1 night in Dec 2023
Response from Jonathan W on Feb 13, 2024
Thank you for staying with us and the great feedback. We look forward to serving you again soon.Sincerely,Jonathan W.
8/10 Good
Verified traveller
Dec 19, 2023
Spacious Parking, Customer Service Lacking
This hotel is an ABSOLUTE hidden gem for parking if you have a trailer. The rooms are clean and well put together. There is also an abundance of restaurants and things to do in the area for activities. However hotel staff could not seem less enthused they only give you answers if you ask for them. Furthermore breakfast is not included and is $12 per person. Last but not least I was pulling a horse trailer and someone opened my sliding vents to look in my trailer. I requested at the front desk for someone to check the cameras( let it be known my trailer was empty) but I did not want my trailer touched. I never heard anything back. I would probably stay here again but again customer service by employees is lacking.
Verified traveller
Stayed 1 night in Dec 2023
Response from Jonathan W on Feb 13, 2024
Thank you for staying with us and the great feedback. We look forward to serving you again soon.Sincerely,Jonathan W.
The mattress in room 419 was broken. Absolutely could not sleep on it. Took pictures - it wasn't just an uncomfortable mattress, but was visibly broken.
Jay
Stayed 1 night in Dec 2023
Response from Jonathan W on Feb 13, 2024
Thank you for staying with us and the great feedback. I am very sorry for the issues you experienced and will share this with the staff. These will be addressed. We hope we can serve you better as we improve on these items.Sincerely,Jonathan W.
Great experience. The check-in was easy and efficient. The gentleman at the front desk was nice. We got to our room and heard loud noises from the adjoining room. The front desk was very understanding and moved us to a different room without hesitation. The bed was very comfortable which was exactly what we needed. Would definitely stay here again.
Room was not cleaned… Cereals were on the floor… the carpet is excessively stained, the sheets were stained and it appeared that the pillow cases were unchanged! I left!!!
Needs better lighting. Bathroom was only lit by the backlight of the mirror.
Needs some actual hand soap in the bathroom as well rather than a tiny bar of bath soap.
Room was good, bed must have been a bit old, not very firm, pool was great, as was gym, and people were awesome. Missed usual breakfast buffet since they've a restaurant.