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Comfort Suites West Memphis I-40 I-55 – Avis

2.5 out of 5
Comfort Suites West Memphis I-40 I-55
850 Stephens Blvd, West Memphis, AR

Avis

7,8

Bien

Note de 10 – Excellent, d’après 287 avis sur 679." "
Note de 8 – Bien, d’après 206 avis sur 679." "
Note de 6 – Acceptable, d’après 69 avis sur 679." "
Note de 4 – Médiocre, d’après 59 avis sur 679." "
Note de 2 – Terrible, d’après 58 avis sur 679." "

8,2/10

Propreté

8,4/10

Service et personnel

7,8/10

Commodités

8,0/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

6/10 – Acceptable

Luc

Séjour de 1 nuit en avril 2024
DC a répondu le 15 mai 2024
Dear valued customer, thank you very much from all the team members of the comfort suites in west Memphis Arkansas.

10/10 – Excellent

Sylvie

Séjour de 1 nuit en novembre 2023
General Manager Donna a répondu le 9 nov. 2023
Thank you for taking the time to write a review. I am glad to hear that your stay with us was a pleasant one. We use our review to help us improve to keep the guest happy. We look forward to seeing you again.

8/10 – Bien

DIDIER

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hôtel confortable
Séjour de 1 nuit en mars 2023
General Manager Donna a répondu le 6 avr. 2023
Thank you for taking the time to write a review. We are happy that your stay with us was a good one.

2/10 – Terrible

Michael

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
The facility was nice enough and clean, and they have a nice breakfast. Overall the staff was friendly. When we checked in the clerk told us that the card we had used with Expedia did not go through so we had to give them a different card. It was late, I was tired, and I gave them the same card and it was fine.. they ended up double charging us and now we’re having issues getting refunded
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Rebecca

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff were very friendly and helpful. The room was nice and the bed was comfortable
Séjour de 1 nuit en mai 2024

6/10 – Acceptable

Kathy, Wichita

Voyage en famille
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
The staff, Sarah, was very nice and hospitable. Unfortunately, the room phone did not work and the tv did not work. The excuse for the tv was the weather but the weather wasn’t moving in for several hours.
Séjour de 1 nuit en mai 2024
DC a répondu le 10 mai 2024
Dear Kathy, thank you very much from all the team members of the comfort suites in west Memphis Arkansas we sincerely apologize for the inconvenience.

8/10 – Bien

Kevin

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Other than the room smelt a little musty when we first walked in we had a great experience
Séjour de 1 nuit en avril 2024

10/10 – Excellent

David

Points forts : État et installations de l’hébergement
Séjour de 1 nuit en février 2024
DC a répondu le 2 mai 2024
Dear David, thank you very much from all the team members of the comfort suites in west Memphis Arkansas we appreciate your business please visit us soon.

10/10 – Excellent

Michele

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Easy access. Could use a few more handicap parking spots. Looks safe and so far has been quiet.
Séjour de 1 nuit en avril 2024
DC a répondu le 26 avr. 2024
Dear Michelle,thank you very much from all the team members of comfort suites in west Memphis Arkansas we appreciate your business please visit us soon.

10/10 – Excellent

Robert

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Clean, friendly customer service
Séjour de 1 nuit en avril 2024
DC a répondu le 23 avr. 2024
Dear Robert, thank you very much from all the staff members of the comfort suites in west Memphis Arkansas we appreciate your business

10/10 – Excellent

Robert

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Highly recommended. Quiet, safe, clean. Bed was super comfortable.
Séjour de 1 nuit en avril 2024
DC a répondu le 14 avr. 2024
Dear Robert, thank you very much from all the staff members of the comfort suites in west Memphis Arkansas we value your business.

8/10 – Bien

Dawn

Séjour de 1 nuit en avril 2024
DC a répondu le 2 mai 2024
Dear valued customer thank you very much from all the team members of the comfort suites in west Memphis Arkansas we appreciated your business please visit us soon

6/10 – Acceptable

juana

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean, didn’t like that it was dark in some areas
Séjour de 1 nuit en avril 2024
DC a répondu le 11 avr. 2024
Dear Juana, thank you very much from all the team members of the comfort suite in west Memphis Arkansas we value your business

8/10 – Bien

Roney

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Convenient and quiet. Decent place to stop for the night. It's a bit dated and worn, but not a cut-rate motel by any stretch. However, the breakfast eggs were terrible.
Séjour de 1 nuit en avril 2024
DC a répondu le 11 avr. 2024
Dear Roney, thank you very much from all the team members of the comfort suites in west Memphis Arkansas we value your business and will be happy to see you soon.

10/10 – Excellent

Pattie

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Buffet was out of juice, coffee, and butter. Staff kept taking a break. Ice machine on 4th floor was broken
Séjour de 1 nuit en avril 2024
DC a répondu le 9 avr. 2024
Dear Pattie, thank you very much from all the team members of comfort suites in west Memphis Arkansas we sincerely apologize for any difficulty during your stay

10/10 – Excellent

Tawanna

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This hotel was very nice. The breakfast was great. My child enjoyed the indoor pool. The staff at the front desk were extremely helpful.
Séjour de 3 nuits en avril 2024
DC a répondu le 9 avr. 2024
Dear Tawanna, thank you very much from all the team members of comfort suites in west Memphis Arkansas we value your business and we will be happy to see you soon.

6/10 – Acceptable

Shannon

Points forts : Propreté
Séjour de 1 nuit en mars 2024
DC a répondu le 1 avr. 2024
Dear shannon thank you very much from all the Team members of comfort suites in west Memphis arkansas we sincerely appreciate your business and we hope to see you soon

10/10 – Excellent

Joe

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good.
Séjour de 1 nuit en mars 2024
DC a répondu le 28 mars 2024
Dear, Joe thank you very much from all the team members of the comfort suites in west Memphis ARwe appreciate your business and we will be happy to see you soon again

6/10 – Acceptable

Charles

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Easy parking
Séjour de 2 nuits en mars 2024
dc a répondu le 26 mars 2024
Dear customer thank you very much all the staff members of comfort suites in west Memphis Arkansas, we appreciate your business and we hope to see you soon

2/10 – Terrible

Ashanti

Séjour de 3 nuits en mars 2024
DC a répondu le 14 avr. 2024
Dear valued customer,thank you very much from all the staff members of the comfort suites in west Memphis Arkansas we sincerely appreciate your business

2/10 – Terrible

April

N.A
Séjour de 1 nuit en mars 2024
DC a répondu le 19 mars 2024
Dear customer thank you very much from all the staff members of comfort suites in west memphis, AR

10/10 – Excellent

Fenton

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
DC a répondu le 16 mars 2024
Dear guest thank you very much from all the staff members of the comfort suite in west memphis arkasas

8/10 – Bien

joseph

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mars 2024
General Manager Donna a répondu le 12 mars 2024
Thank you for taking the time to write a review. I am happy to hear that your stay with us was a pleasant one. We look forward to seeing you agian.

4/10 – Médiocre

Brittanie

Voyage en famille, Voyage de couple
Points faibles : Commodités, état et installations de l’hébergement
Paid for king bed room was gave a two queen bed room
Séjour de 1 nuit en mars 2024
General Manager Donna a répondu le 3 mars 2024
Thank you for taking the time to write a review. I am sorry that your stay with us was not a pleasant one. I will call Expedia and find out what happened with your reservation. I hope you give us another chance if your in the area again.

10/10 – Excellent

Robert

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Always clean and staff friendly
Séjour de 2 nuits en février 2024
General Manager Donna a répondu le 19 févr. 2024
Thank you for taking the time to write a review. We here at Comfort Suites are pleased to hear that your stay with us was a pleasant one. We look forward to seeing you again.

2/10 – Terrible

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2024
General Manager Donna a répondu le 20 févr. 2024
Dear, guest thank you very much from all the staff members of comfort suites we appreciate your business .

10/10 – Excellent

Angela

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2024
General Manager Donna a répondu le 10 févr. 2024
Thank you for taking the time to write a review. I am happy to hear that your stay with us was a pleasant one. We look forward to seeing you again.

8/10 – Bien

Victoria

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
General Manager Donna a répondu le 10 févr. 2024
Thank you for taking the time to write a review. I am happy that your stay with us was a good one. I hope to see you again.

10/10 – Excellent

Larry

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very friendly. Good breakfast. Very clean. Comfortable bed.
Séjour de 1 nuit en février 2024
General Manager Donna a répondu le 8 févr. 2024
Thank you for taking the time to write a review. I am happy to hear that your stay with us was a pleasant one. We look forward to seeing you again.

10/10 – Excellent

Linda

Séjour de 1 nuit en février 2024
General Manager Donna a répondu le 5 févr. 2024
Thank you for taking the time to write a review. I am happy to hear that your stay with us was a pleasant one.

10/10 – Excellent

Robert

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
General Manager Donna a répondu le 2 févr. 2024
Thank you for taking the time to write a review. I am so glad to hear that your stay with us was a pleasant one. We look forward to seeing you again.

10/10 – Excellent

Cedric

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
General Manager Donna a répondu le 27 janv. 2024
Thank you for taking the time to write a review. We are happy to hear that your stay with us was a pleasant one. We look forward to seeing you again.

2/10 – Terrible

Elnora

Voyage d’affaires
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Snowed in but not in Comfort!
The check in was the start of a horrible visit. We packed up and rushed to west memphis ahead of the pending winter storm, only to be send back out into the storm because we are local... live in Memphis!! Health professionals have to work even when it's storming. Then the hassle to get the receipts and cash desposit back for the 4 nights 5 day ... then the whole 3rd party booking we cant give you a receipt! Ruin the stay coming ang while leaving!!
Séjour de 1 nuit en janvier 2024
General Manager Donna a répondu le 21 janv. 2024
Thank you for taking the time to write a review. I am sorry that your stay with us was not a pleasant one. I am sorry about the deposits for locals. There is alot of hotels in the area that don't rent to locals, but we did not want to lose the busy. I am so sorry about that. We can't give out receipt on 3rd party due to we have no amount. At the end of every month I send an invoice with everyone name to be paid. I hope you give us another chance if your in the area again.

8/10 – Bien

Russell Alan

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good Value. Nice People
I’ve stayed here previously. It’s a comfortable nice place. Check in was very good and a super nice lady. Easy Peasy! Only issue was it was super cold outside. But super hot in the room. Heater set on like 80 and it was 80 in the room. Good thing AC worked as I ran it most of the night to cool the room down. It was comfortable. Beds were great. Clean. All good. Just the room temp should be monitored a little better.
Séjour de 1 nuit en janvier 2024
General Manager Donna a répondu le 18 janv. 2024
Thank you for taking the time to write a review. I am so happy to hear that your stay with us was a enjoyable one. I will get with the head housekeeper and let her know to make sure the temp. is at 73 degree. We look forward to seeing you again.

8/10 – Bien

Glenice

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Walk ways and parking lot were not shoveled for snow and ice
Séjour de 1 nuit en janvier 2024
General Manager Donna a répondu le 18 janv. 2024
Thank you for taking the time to write a review. I am sorry about our parking lot not being shoveled. We tried to get has much up as we could. I had a guest try to do him himself.

8/10 – Bien

Mandy

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Booked late then read reviews.. was concerned. Arrived had a smooth check in they do charge an additional $50 deposit which is not mentioned until you arrive. Over all everything was good no worries.
Séjour de 1 nuit en janvier 2024
General Manager Donna a répondu le 17 janv. 2024
Thank you for taking the time to write a review. I am glad to hear that your stay with us was an enjoyable one.

4/10 – Médiocre

Carrilynn

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Check in took over 30 minutes, which is actually crazy. Area nearby felt sketchy. The couch in the room, which one of us was supposed to sleep in, was SOOOO filthy and gross. There was rust and mold all over the bathroom. Kind of a bummer ...
Séjour de 1 nuit en janvier 2024
General Manager Donna a répondu le 11 janv. 2024
Thank for taking the time to write a review. I am sorry that your stay with us was not a pleasant one. I will address the issues you had with your room. I hope you give us another chance if your in the area again.

10/10 – Excellent

Markueta

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en janvier 2024
General Manager Donna a répondu le 9 janv. 2024
Thank you for taking the time to write a review. I am happy to hear that your stay with us was enjoyable. I look forward to seeing you again.

2/10 – Terrible

Tonya

Séjour de 1 nuit en décembre 2023
General Manager Donna a répondu le 9 janv. 2024
Thank you for taking the time to write a review. I am sorry that your stay with us was not a pleasant one. I hope you give us another chance to see the difference we are making.

6/10 – Acceptable

Amanda

Voyage en famille
It was okay
My room was okay. The pullout bed needed to be updated. The mattress on it was filled with rust that we couldn't use it. Thank goodness the kids decided to stay with family because there wouldn't have been enough room for the amount of people we paid for. The regular bed was comfortable. There were no wash clothes in the bathroom. The young lady at the front desk overnight was not friendly or helpful when I advised her that the TV didn't work. We stood at the desk for 10 minutes while she was at her car, (she could see us standing there) when she finally came in, she advised there were no other available rooms and basically dismissed me as she started working with another customer. The phone in the rooms didn't work either. The days staff was able to resolve the issue and were much friendlier. They advised there was an issue with the phones that they were trying to get fixed. The food was pretty good. Check out when smoothly. I don't know if this would be a hotel I would go to again.
Séjour de 2 nuits en décembre 2023
General Manager Donna a répondu le 1 févr. 2024
Thank you for taking the time to write a review. I am sorry that your stay with us was not a pleasant one. I will look into the clerk on the night shift and have a talk to her. I hope you give us another chance if your in the area again.

8/10 – Bien

Joyce

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en novembre 2023
General Manager Donna a répondu le 8 janv. 2024
Thank you for taking the time to write a review. I am glad to hear that your stay with us was a pleasant one.

8/10 – Bien

Makayla

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Confort de la chambre
Alright stay
Everything was great, staff was nice, breakfast was good, unfortunately there was no hot water at all when we went to take showers and the heater didn’t work very well either.
Séjour de 1 nuit en décembre 2023
General Manager Donna a répondu le 8 janv. 2024
Thank you for taking the time to write a review. I am sorry about the issues you had with the water here at the hotel. I have addressed the issues with the water. I hope you give us another chance if your in the area.

10/10 – Excellent

Osiel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
General Manager Donna a répondu le 1 févr. 2024
Thank you for taking the time to write a review. I am happy to hear that your stay with us was a pleasant one. We look forward to seeing you again.

2/10 – Terrible

Nelson

Voyage en famille
The $50 deposit has not yet returned to my card
Séjour de 1 nuit en décembre 2023
General Manager Donna a répondu le 8 janv. 2024
Thank you for taking the time to write a review. I am sorry about the deposit has not been put back on your card. I should only take about 3 to 5 business days to be credited back. Please reach out to me if you have not received it yet.

10/10 – Excellent

Theresa

Séjour de 1 nuit en décembre 2023
General Manager Donna a répondu le 8 janv. 2024
Thank you for taking the time to write a review. I am so happy to hear that you enjoyed your time here at the hotel. We look forward to seeing you again.

8/10 – Bien

Harley

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Didnt know about the 50 dollar deposit added on when arriving to hotel
Séjour de 1 nuit en décembre 2023
General Manager Donna a répondu le 8 janv. 2024
Thank you for taking the time to write a review. I am sorry about the deposit..

10/10 – Excellent

Rana

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023
General Manager Donna a répondu le 8 janv. 2024
Thank you for taking the time to write a review. I am glad to hear that your stay with us was a pleasant one. We look forward to seeing you again.

10/10 – Excellent

Monte

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
General Manager Donna a répondu le 8 janv. 2024
Thank you for taking the time to write a review. I am happy to hear that your stay with us was a pleasant one. We look forward to seeing you again.

8/10 – Bien

charles

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en décembre 2023
General Manager Donna a répondu le 8 janv. 2024
Thank you for taking the time to write a review. I am glad that your stay with us was a pleasant one. I hope you come back and see us again.

10/10 – Excellent

Robert

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very good customer service, clean, quiet and very convenient. I love it here
Séjour de 2 nuits en décembre 2023
General Manager Donna a répondu le 7 janv. 2024
Thank you for taking the time to write a review. I am happy to hear that your stay with us was a pleasant one. Look forward to seeing you again when your in the area again.