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Reviews of Comfort Suites

2.5 out of 5
Comfort Suites
2427 N Germantown Pkwy, Cordova, TN

Reviews

6.8
Rating 10 - Excellent. 175 out of 746 reviews" "
Rating 8 - Good. 230 out of 746 reviews" "
Rating 6 - Okay. 134 out of 746 reviews" "
Rating 4 - Poor. 95 out of 746 reviews" "
Rating 2 - Terrible. 112 out of 746 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

renita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service Mrs VAL AND QUELL AND THE BIG WHITE GUY-I CALLhim teddy bear. and the Muslim lady BEST CREW EVER KEEP IT UP YOU ALL
Stayed 2 nights in Apr 2024

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The first room the ac did not work. Moved us to another room but the toilet didn’t work. They let us have the key to the first room so we could use the restrooms. I used a hanger to rig the toilet so we didn’t have to walk down the hall to another room. Gave us a discount. Breakfast could have been better.
Stayed 2 nights in Mar 2024

4/10 Poor

Johnie

The shower overran and flooded bathroom they gave us another room. The night lady wS low on friendliness.
Stayed 1 night in Jan 2024

10/10 Excellent

Keysha

Stayed 1 night in Jan 2024

10/10 Excellent

Tyrienne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was top tier definitely enjoyed my stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Antrinika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Desiree

Business traveller
Liked: Cleanliness, property conditions & facilities
Rude staff, NO INTERNET, NO CABLE
Stayed 1 night in Aug 2023

8/10 Good

Tony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Terrance

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

2/10 Terrible

Lydia

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Upon entering the parking lot, it was apparent there would be no parking… I had my husband drive around and look while I went in and checked in. The front service staff was friendly and wonderful! The problem with this hotel is not the service and the grounds, it is a horrible parking lot and its design is ridiculous. It is also shared with another hotel. That makes it even worse! They appear to cater to contractors, etc. utilizing large trucks and heavy equipment… Further exasperating the situation. Through no fault of their own… A large percentage of the parking spaces are wasted through this process. We were forced to make the decision to surrender our room and try to find another hotel more suitable. Consideration for a full refund I would hope be something management could take under advisement.
Stayed 1 night in Jul 2023

10/10 Excellent

Holly

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice comfy rooms with lots of space. Decent breakfast options. However, you need to make sure you take all bags inside, there was a car break-in while we were there.
Stayed 3 nights in Jun 2023

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk clerk was fantastic. He was welcoming and had suggestions on food for dinner. I cannot remember his name but it began with a Q and was a unique name. That fella is a good employee for greeting and checking in. He was fast and courteous and welcoming during my check in. Kudos to him. He shows it takes no effort to be nice and friendly and I hope this review earns him so kind of recognition.
Stayed 1 night in Jun 2023

6/10 Okay

Kiwamu

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bed bugs.
Stayed 1 night in Jun 2023

8/10 Good

Jan

Staff was really friendly. Breakfast was not the best I’ve had.
Stayed 2 nights in Jun 2023

8/10 Good

Judith, Annandale

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and we got clean towels everyday of our 5 night stay, which was nice. My husband enjoyed being able to do a load of his laundry there too. I just wish the breakfast was better and had more choices than waffles, powdered eggs, sausage, small yogurts, instant oatmeal, apples, and muffins/bagels/bread. Our bed was comfortable and I was glad to get a channel lineup as we are not from the area and didn't know the TV stations. All the staff we met were pleasant and polite.
Stayed 5 nights in May 2023

8/10 Good

Corey

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Pool is INDOORS, Location is good.
The staff was friendly and helpful. The property could use some updates, but overall for the price it's worth it. The location is good. The pool is HEATED INDOORS, not OUTDOORS as listed on Hotels.com
Stayed 3 nights in Apr 2023

10/10 Excellent

Isela

10/10 Excellent

Christine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were so nice. I slept really well that night. Also it was quiet
Stayed 1 night in Apr 2023

6/10 Okay

Naomi, Bellevue

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The first impression was not good. The entry was not clean and looked uncared for. The hallway looked old and worn. I was worried before I opened the room. The room was clean and in good condition.
Stayed 1 night in Apr 2023

4/10 Poor

vicky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More then 30 cars were broken into on 2 occasions during my stay.
Stayed 2 nights in Apr 2023

2/10 Terrible

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel itself was ok. But very unsafe. During our stay many vehicles windows were shattered and broke into. Not safe at all.
Stayed 1 night in Apr 2023

2/10 Terrible

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Well there was roaches in our room on top of the fact my car was vandalized along with two other vehicles in our group, windows busted and property stolen! We will NEVER stay or recommend this are or this hotel!
Stayed 1 night in Apr 2023

10/10 Excellent

Sheila, Russellville

Stayed 1 night in Mar 2023

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Kevin

Travelled with family
Liked: Staff & service
The stay was comfortable except there was only a shower in our room, no tub(a must for the Mrs). We found out that only 1st floor rooms hav a shower/tub combination. There were not enough towels except for two guests and we had three adults. We had to make trips to the front desk for each day. The complementary breakfast was lacking. Only sausage links and eggs were hot and no biscuits. Where in the south, especially Memphis are there no biscuits and gravy? There was a waffle maker so we did OK. Plenty of hot coffee. The beds were comfortable and plenty of pillows. All personnel were very friendly and we would stay there again.
Stayed 1 night in Mar 2023

8/10 Good

Howard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice upgrades
The hotel was upgraded after becoming Comfort Suites. Nice towels, upgraded shower, plenty of pillows, etc. Breakfast was a little sparce.
Stayed 2 nights in Feb 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very comfortable. The bath was very nice. The mattress and bedding was cozy. Parking was accommodating. Easy access.

10/10 Excellent

Stacey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value and great staff.
Great staff. Excellent service. Great rooms. Ok breakfast. Will be back!
Stayed 1 night in Dec 2022

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Dee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hotel cleanness and the staff personalities.
Stayed 1 night in Oct 2022

4/10 Poor

Deborah

Travelled with family
Disliked: Amenities, property conditions & facilities
The room had a moldy musty smell. Air conditioner made it worse. Not sure air conditioner was even working. Very old building. The breakfast was severely lacking.
Stayed 1 night in Sep 2022

6/10 Okay

Amy

Disliked: Staff & service
Stayed 1 night in Aug 2022

10/10 Excellent

calista

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good stay but we had an ant problem in our room
Stayed 2 nights in Jul 2022

10/10 Excellent

calista

Stayed 2 nights in Jul 2022

2/10 Terrible

Bobby

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Floors inside room were so dirty it turned bare feet black. Cigarette burn holes in duvets cover (non-smoking room). Overwhelming smell of marijuana 24 hrs a day, coming through walls and in all halls.
Stayed 1 night in Jun 2022

10/10 Excellent

Eugene

Stayed 1 night in Jun 2022

2/10 Terrible

Kimberly

Stayed 1 night in May 2022

10/10 Excellent

Verica

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The key card didn't work at the pool so we had to get someone to let us in. Other than that it was good.
Stayed 2 nights in May 2022

4/10 Poor

Marshall

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel for money
Had issues with the check in process that was a little annoying. Other than that looks like a nice place
Stayed 1 night in May 2022

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 3 nights in Apr 2022

10/10 Excellent

Clark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

2/10 Terrible

Karimah

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2022

2/10 Terrible

Arnold

Stayed 1 night in Mar 2022

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was nice and rooms were clean.
Stayed 1 night in Mar 2022

8/10 Good

Joey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s my understanding that the growth of both this brand on this property but this brand in this city and perhaps even state. We did a great job in the past but that doesn’t fill rooms or protect either of our groups going forward to lunch and getting to know you a bit more.
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

2/10 Terrible

Janice

Stayed 1 night in Jan 2022

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and quiet location
Stayed 1 night in Dec 2021

2/10 Terrible

Darrell

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gross hotel
Room key didn’t work so down graded to a smaller room with no price reduction, place is nasty and worn out. Room was dirty, couch nasty and gross, breakfast was awful, cheap discussing coffe in the rooms and lobby. Ridiculously priced at $140 per nite. Don’t stay here!
Stayed 1 night in Dec 2021