Ratings based on 1,102 Verified Reviews

3.7 out of 5
80% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Texas

Quiet hotel close to Interstate 40.

Posted 17-May-2017
Non-smoking had distinct smoke odor. Bed was not comfortable and pillows were not comfortable. The bathroom was clean and the staff were friendly. It was okay for a stopover.
4 out of 5
Recommended
for Everyone
by A verified traveller from Canada

Vacation

Posted 11-May-2017
Pros: Ammenities
Location: Graceland, music museums, Beale Street
Brought friend to Memphis to see all attractions. Ì had been years ago but wanted my friend to come as she had never been to Memphis.
3 out of 5
by A verified traveller

Quick One Night Stay Driving Thru

Posted 10-May-2017
Pros: Convenient location
Cons: Better staff - the woman that checked me in was also not great. Only the manager was pleasant and helpful.
Biggest problem I had was with the promised WiFi. I had work to complete and so was reliant on that. Unfortunately, I woke up to work early morning to no Internet. I immediately told the front desk attendant who was more interested in his phone than speaking to a guest. Waiting an hour for him to "reboot" it - still no internet. Nothing worked until finally the day manager arrived - actually showed some urgency and get things working. I lost more than an hour of work and travel time which was not the best start to my day.
1 out of 5
by A verified traveller

Check your billing

Posted 4-May-2017
Pros: Nothing
Cons: Communication, Training, Customer Service
I checked my account the morning after checking in and discovered I had been billed 3 times. # is not an accident! I asked to have the manager call me, they never did. This hotel wants your money, they are not concerned with repeat business.
5 out of 5
Recommended
for Everyone
by A verified traveller from Blenheim, SC

Nice hotel on the way to Branson.

Posted 30-Apr-2017
Pros: Cleanliness
We had twelve in our group and enjoyed our rooms and breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Apr-2017
I don't do narrative reviews routinely Which you do not accept so either take it or leave it.
4 out of 5
Recommended
for Everyone
by A verified traveller from West Tennessee

wonderful staff -

Posted 24-Apr-2017
Pros: front desk staff
Cons: Breakfast - limited choices and items such as bagel were FROZEN when placed out for public use. Also would recommend DIET Drinks be avaliable.
Location: Not sure - we were visiting in Germantown
Pleasant experience - last minute booking secondary to weather.
4 out of 5
Recommended
for Everyone
by A verified traveller from P

Posted 5-Apr-2017
The hotel was easy to find and check in was a breeze. However, the room smelled like it had been closed up for a while and they had attempted to mask the smell with some kind of green tea spray oil. Other than that, the room was clean for the most part and the staff was very friendly.
2 out of 5
by A verified traveller from BIRMINGHAM

HORRIBLE HOTEL STAFF

Posted 1-Apr-2017
Pros: NOTHING
Cons: CUSTOMER SERVICE BREAKFAST WAS BREAD ONLY
Location: WAFFLE HOUSE AND CRACKER BARREL DIRECTLY ACROSS THE STREET
The hotel general area and the rooms were standard rooms. Sure the hotel is a little dated, but I got what I expected in that regards. However, I was highly disappointed with every single staff member at the facility. At check in the front desk staff member said 4 words the entire time "license and credit card." Never a hello, thank you room number (she pointed to it on the key card), or have a good night. From that the tone was set and continued. In addition, I am a travel agent and had 6 room booked that night. One of my couples arrived later than the rest of us. By the time they arrived, they were informed that their room was sold, despite it being PREPAID. They were told it would be refunded, and there was nothing else that could be done!!! WILL NEVER STAY OR BOOK this facility again!!!!!!
5 out of 5
Recommended
for Everyone
by A verified traveller from MS

Posted 28-Mar-2017
Nice place to stay. Very clean. We felt safe staying there with our child. Friendly staff. The beds and pillows were so comfortable. We got a peaceful good nights rest. The breakfast was nice also. I would definitely stay there again plus recommend it to friends and family!