Joffrey, thank you for your feedback. We are sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience this caused and hope you will return for the perfect stay you deserve. Sincerely, Hotel Management

Dear Chris, Thank you for your feedback. We apologize for the inconveniences you experienced. Your comments about the photos, door, towels, and breakfast have been noted, and we are addressing these issues with our team. We're glad to hear our check-in staff was helpful and will work on improving our late-night service. Cleanliness and functionality are top priorities, and we regret falling short. Your concerns will help us improve.Sincerely,Hotel Management

Dear Hayley, Thank you for your feedback! We're glad to see the positive emoji, and we hope that means you enjoyed your stay with us. Although your rating does not reflect your review, we are pleased to know you enjoyed our warm hospitality and comfortable accommodations. Your satisfaction is our priority, and we look forward to welcoming you back in the future!Sincerely, Hotel Management

Dear Mrs. Gelinda, Thank you for sharing your feedback following your recent stay at our hotel. We apologize for the disappointment you encountered with our housekeeping service. Your feedback is greatly appreciated as it allows us to improve our guest experience. We will address these concerns appropriately with our team. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Hotel Management

Dear Martha, We regret to hear about your disappointment with the cleanliness of our rooms and the unpleasant odor you encountered. Your feedback is concerning, and we take it seriously. We will investigate this matter thoroughly and take appropriate measures to address any cleanliness issues. Please accept our sincere apologies for any inconvenience caused, and we appreciate you bringing this to our attention. We strive to provide a comfortable and welcoming environment for all our guests, and we apologize for falling short of your expectations. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

Dear Idel, Thank you for choosing our hotel for your visit to the area. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. To ensure the cleanliness of every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. We are sorry if this was not communicated to you. We hope you can give us another opportunity to show you the level of service we are known for and which you deserve.Sincerely,Hotel Management

Dear Maranna, Thank you for reviewing your recent experience at our hotel. We appreciate the time you took from your day to share your feedback and apologize for the issues you faced with us. We are always grateful for remarks that help us in our continued efforts for improvement. Although we regularly treat our property, we will address this concern with our pest control provider to prevent similar issues from repeating. Thank you again for your business, and we hope you will revisit us soon for the flawless stay we strive to provide every guest.Sincerely,Hotel Management

Dear Latasha, Thank you for your feedback and for choosing Extended Stay America. We appreciate your positive feedback! Providing a pleasant experience for our guests is our priority, and we're delighted to hear that everything met your expectations during your stay. Your satisfaction is a great encouragement for our team. Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable stay. Safe travels!Sincerely,Hotel Management

Dear Tony, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

Dear lashandra, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management

Dear alicia, Thank you for taking the time to review your stay with us. We are glad that you appreciated the excellent hospitality of our staff. However, we are sorry you felt our rooms needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon.Sincerely,Hotel Management

Dear Aurora, Thank you for choosing us. Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management

Dear Robert, Please accept our apologies for not meeting your expectations in the areas you outlined. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, after reading your experience's details, we sincerely apologize that we could not make that happen for you. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope to have the opportunity to regain your trust and confidence in us again.Sincerely,Hotel Management

Dear Shailesh, Thank you for taking the time to share your thoughts about our property. We sincerely apologize for the inconvenience caused by the issues that may have affected your stay. Please be assured that we are taking the necessary measures to resolve them. Thank you for bringing these concerns to our attention, and we are grateful for the opportunity to improve our services. We look forward to welcoming you back and providing you with a pleasant stay in the future.Sincerely,Hotel Management

Dear Tony, We value guest feedback; therefore, we thank you for taking the time to share yours. We are pleased to learn that you have found our facility impeccably clean. However, we are disappointed that your experience was not perfect. We regret any discomfort you experienced with individuals outside our hotel. We assure you that we have security on our property around the clock for the safety of all of our guests. Please know that our front desk is also available at all times to help make your stay as comfortable as possible. We hope to see you again to provide you with the exceptional stay you deserve. Sincerely,Hotel Management

Dear Justin, Thank you for this outstanding review and for selecting Extended Stay America for your visit. It is always wonderful to know how much our guests enjoy our efforts. We are very fortunate to have such thoughtful and exceptional team members as Aahley and maya; we'll be sure to share your kind words with them and our entire team. It was a pleasure hosting you, and we hope to see you again soon.Sincerely,Hotel Management

Dear Gabriela, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival. Rest assured, we will take the necessary steps to rectify the situation and aim to provide you with the excellent hospitality you deserve on your next visit. Meanwhile, if we may be of further assistance, please reach the hotel directly. Thank you again for your feedback.Sincerely,Hotel Management

Dear Diana, Thank you for providing feedback. We are sorry for the concerns that disturbed you during your time with us. Thank you for bringing this to our attention, and it will be addressed promptly by our concerned team. Please allow us to improve this on your next visit. Sincerely,Hotel Management

Dear Guest, Thank you for choosing us and bringing the room condition to our attention. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Also, we regret the various issues you encountered and assure you that they will be addressed adequately. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management

Dear Jonathan, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Your remarks are noted and shared with the concerned individuals for further improvement. Also, we apologize for our team's inability to assist you when needed. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we will provide you with a flawless stay in the future.Sincerely,Hotel Management

Dear Kelly, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Please give us some time to follow up with the team. Please provide us another chance to serve you with our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Teresa, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear co.ltd, Thank you for your positive feedback. We're thrilled to hear that you had a great experience at Extended Stay America. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Management

Dear Latoya, We're sorry for your disappointment with the reservation process during your visits. It's essential that booking platforms communicate all charges clearly to guests, and we apologize for any confusion. Please note that deposits are typically refundable upon checkout, pending additional charges. Please reach out to us directly at the hotel if you need further assistance. We understand your frustration and hope you'll give us another opportunity to provide you with a smooth and pleasant stay. Thank you for taking the time to share your experience.SincerelyHotel Management

Dear Jody, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management