Heritage Suite
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Reviews of Seasons Heritage Melbourne

4.5 out of 5
Seasons Heritage Melbourne
572 St Kilda Road, Melbourne, VIC

Reviews

7.2

Good

Rating 10 - Excellent. 239 out of 1000 reviews" "
Rating 8 - Good. 337 out of 1000 reviews" "
Rating 6 - Okay. 211 out of 1000 reviews" "
Rating 4 - Poor. 134 out of 1000 reviews" "
Rating 2 - Terrible. 79 out of 1000 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Denis

Stayed 7 nights in Apr 2024

8/10 Good

wenke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Apr 2024

8/10 Good

Vivian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff wonderful. Room very good, expect, i was expecting a microwave in it and there was no oral care.
Stayed 1 night in Apr 2024

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Great place and amazing location
Stayed 5 nights in Mar 2024

6/10 Okay

Navdeep

Stayed 1 night in Mar 2024

4/10 Poor

Neptalie

Disliked: Cleanliness, property conditions & facilities
Sometimes the lifts don’t work.
Stayed 3 nights in Mar 2024

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
i enjoyed our stay as it was close to where we were going and the staff were helpful. i would stay there again as it was close to public transport to see the whole of melbourne
Stayed 1 night in Mar 2024

8/10 Good

Isabella

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Fiona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really quiet space to relax. The bed was comfortable and the shower was one of the best I've used in a hotel. Great value for the price.
Stayed 1 night in Mar 2024

4/10 Poor

Iain

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Our room and the corridors were unclean. Extremely dated and falling apart. Wouldn’t go back
Stayed 1 night in Feb 2024

10/10 Excellent

lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful accommodation
Stayed 1 night in Feb 2024

8/10 Good

Edwina

Stayed 1 night in Jan 2024

10/10 Excellent

Amanda

Stayed 1 night in Jan 2024

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything
Large apartment with everything you need. Cooking facilities, full sized fridge, washing machine & dryer. Mattress was a bit hard for us. Only a $10 Uber ride into ackland street but cafes wihtin a few minutes walk
Stayed 1 night in Jan 2024

2/10 Terrible

Andra

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
My mother and were trapped by a jammed door and couldn’t get out of the room. The phone line in the room was broken and couldn’t contact the receptionist to get us out. Using our mobile phone we called the number and connected to the receptionist on staff who had to get us out opening the door from the outside. When I requested a new room as it was a matter of FIRE SAFETY STANDARDS TO BE ABLE TO GET OUT OF THE ROOM INCASE OF A FIRE the staff member lied telling me that the hotel was booked out which I discovered untrue by booking online a room under an alias. He was so extremely rude to us and arrogant in his mannerism and made excuses for the the avoidance of changing the room. There was another staff member who was much better and changed the room but by the time it happened it was after midnight 5 hours later after the initial complaint. My mother and I had an important appointment 7am and due to the situation escalated we both had so much anxiety we couldn’t sleep the entire night afterwards. This is unacceptable to me that it was even a discussion point regarding the rooms safety compliance deemed UNSAFE.
Stayed 1 night in Jan 2024

4/10 Poor

Mel

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The first room we were given was on floor nine. There was a terrible smell in the hallway and the room had a terrible musky smell of smoke with furniture in very poor condition. We were moved to a room on floor thirteen that had a stale smell but much improved. Our room was not serviced despite leaving a sign on the door requesting the room to be made up. On return to our room late it was too late for servicing and we were just given replacement towels. Windows were filthy and the microwave didn’t work. This motel failed to live up to its description and images on Wotif.
Stayed 2 nights in Jan 2024

8/10 Good

N.

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Anand

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
great thanks
Stayed 1 night in Dec 2023

6/10 Okay

Darko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Deepika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Patrick

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Good location for exploring & Albert Park lake walk. Some reception staff spoke very little English.
Stayed 4 nights in Dec 2023

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near tram line. Some kitchen utensils could do with updating.
Stayed 4 nights in Dec 2023

6/10 Okay

Caitlin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathroom was pretty gross. Very mouldy shower curtain and grout. The silicone has deteriorated to the point of totally falling apart. I asked reception for a new shower curtain, however they don’t keep them in stock and don’t change them between guests. I got out an extra blanket - as the bed has one very average doona. Blanket had hair on it, so I assumed that wasn’t clean either. Housekeeping swapped for a new one. Bed was comfortable. Room was very small with $2 curtains.
Stayed 1 night in Dec 2023

10/10 Excellent

Shidu

Stayed 2 nights in Dec 2023

4/10 Poor

Sharon

Business traveller, Travelled with partner
On arrival we were given our room number and on opening the door of our allocated room we walked in on another traveller in the room. We had been given the same room as him.This was rather embarrassing for all concerned. Apparently the person we walked in on had also had this happen to him.
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and spacious room. Staff professional and friendly. Check in and out experience was very smooth as well.
Stayed 1 night in Nov 2023

10/10 Excellent

Clinton

Liked: Cleanliness, staff & service, property conditions & facilities
I had early admission to hospital so close was convenient will stay again
Stayed 1 night in Nov 2023

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, property conditions & facilities
The room was simple and nice. There was a fridge, stovetop and small aircon/heating unit. The airflow was nice from the window and the bed was comfortable for short term stay.
Stayed 1 night in Nov 2023

4/10 Poor

sam

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Michael

Travelled with partner
You get what you pay for. Adequate room. Looking a bit tired now. This annoyed me a little as the hotel took a $100 retainer and keep it for a week after checkout incase I broke anything. Get to the room and all the furniture is scratched and worn, all shelves, sockets and fictures are on the wonk and stains on the carpet. That being said, location is great as it is away from the noise of the cbd. Trams right outside. Small restaurant has a great menu and reasonably priced. Would still recommend
Stayed 2 nights in Nov 2023

8/10 Good

Tony

Stayed 1 night in Nov 2023

8/10 Good

Glenda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Lindsey

Stayed 1 night in Nov 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities
Problems arise but staff offered excellent support.
Stayed 1 night in Nov 2023

4/10 Poor

Taraka

Stayed 1 night in Nov 2023

6/10 Okay

Phillip

Liked: Cleanliness, staff & service
The location was OK but being asked for an extra $100 assurity on my credit card was ordinary.
Stayed 1 night in Oct 2023

10/10 Excellent

Sonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing we will be back
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Andrew

Liked: Property conditions & facilities
quiet
Stayed 2 nights in Oct 2023

10/10 Excellent

Gillian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean comfortable and affordable. And syaff were lovely
Stayed 1 night in Oct 2023

4/10 Poor

Marco

Travelled with group
Disliked: Staff & service, amenities
Whilst I did enjoy my stay at the property on the 16/10/2023, it was the lack of consideration & professionalism regarding the refund of the security bond that ultimately set the tone. I was assured it would clear back to my account within 5 working days. Eight days later & I'm still waiting for it to be reinstated back to my account. What's more I spoke to the Duty Manager at 12:00pm 23/10/2023 who assured me once i sent the email containing the particulars required from the bank that it would be immediately actioned. 5:04 pm & well & truly several calls later still yet to be actioned. As if the situation wasn't ridiculous enough I faced behaviour by which I can only describe as egregious. Hanging up on guests purely due to the fact you feel it's your inherent right simply does not help to resolve a situation which would've been rectified had you exerted some due diligence & simply carried out your job as per the policies you stand by. Absolutely disgusted & definitely will not be revisiting this venue again.
Stayed 1 night in Oct 2023

6/10 Okay

Jason

Business traveller
Liked: Staff & service
Areas to improve but generally good overall.
Everything was fine except for the fridge - it would over freeze everything and ruined all my food. Cleanliness was passable but amenities were good. Probably just a little far out to be a convenient business hotel for the CBD and Docklands but made up for it in other ways.
Stayed 6 nights in Oct 2023

10/10 Excellent

Jackson

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Arun

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
They was no milk for coffee, air conditioning was not working and the room was chill, complained to receptionist and no action was taken
Stayed 1 night in Sep 2023

4/10 Poor

Trevor

Travelled with partner
Disliked: Staff & service
Bed was very hard and pillows too soft. Location was good. The staff struggled with system problems.
Stayed 1 night in Oct 2023

10/10 Excellent

Elema

Liked: Cleanliness, staff & service, property conditions & facilities
All is satisfied
Stayed 2 nights in Sep 2023

4/10 Poor

May

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I was really disappointed missing microwave in room, Garage shoot was full, could not empty my garbage. Missing spoon, fork and knife, could not have a cake with my tea. please left your service standards.
Stayed 4 nights in Sep 2023

8/10 Good

Clive

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Comfortable bed and tidy room. Well priced
Stayed 1 night in Sep 2023