6/10 Okay
Edwin David
Mar 21, 2023
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This hotel is conveniently located near the metro and trams that go direct to the zoo, as well as the iconic city circle tram.
Check in was easy and staff polite and courteous. My room was a modest park view due to the trees but was still pleasant. Good things about the room included a very clean and comfortable bed, excellent wifi and although the TV was smaller than some hotels, boasted premium sport channels. The bathroom was great with a choice of basic shower or rainfall. The carpet was, although stained in one patch in particular, in reasonable shape.
The negative things were the mini fridge (which barely held the mini bar contents) and lack of microwave. To be fair there is an in-house resto, so that is a fair business reason.
Staff happy to hold luggage for you, however I did experience an unfortunate event. Having left my bag on check out to go about my day, I returned later to pick it up. Having left and joined the Metro, I checked my bag and found somebody's kindle in there. This is NOT good right before going through security at an airport. Highly suspicious, especially when I was told upon reporting that staff had put it in there that they let guests put things into their bags themselves. I found it highly sus as the kindle could have contained anything within it. I recommend tighter security when it comes to guests wanting to access checked bags. No harm done but incredibly inconvenient
3 stars is generous