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Quay West Suites Melbourne

Photo gallery for Quay West Suites Melbourne

Featured Image
Indoor pool
Indoor pool
Premium bedding, down comforters, in-room safe, desk
Premium bedding, down comforters, in-room safe, desk

Overview of Quay West Suites Melbourne

UNESCO Sustainable Property

Quay West Suites Melbourne

5 out of 5

4.7/5 Exceptional

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Laundry
  • Spa
  • Gym

Cleaning and safety practices

  • Professionally cleaned
  • Cleaned with disinfectant
  • Contactless check-in
26 Southgate Avenue, Southbank, VIC, 3006

Explore the area

  • Popular LocationCrown Casino and Entertainment Complex14 min walk
  • Popular LocationSt Kilda Road16 min walk
  • Popular LocationMelbourne Central16 min walk
  • AirportMelbourne, VIC (MEL-Tullamarine)28 min drive

Choose dates to view prices

Deluxe Apartment, 2 Bedrooms, Balcony, River View (Floors 10-15, Kitchen)

5/5 guest room rating
  • 969 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • River view
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

Superior Apartment, 2 Bedrooms, Balcony (Floors 4-19, Kitchen)

5/5 guest room rating
  • 969 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

Superior Suite, 1 Bedroom, Balcony (Floors 4-9, Kitchen)

4.8/5 guest room rating
  • 560 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed

Deluxe Apartment, 1 Bedroom, Balcony, River View (Floors 10-15, Kitchen)

4.9/5 guest room rating
  • 560 sq ft
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 Queen Bed

Superior Suite, 1 Bedroom, Balcony, City View (Floors 4-9, Kitchen)

4.7/5 guest room rating
  • 560 sq ft
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 Queen Bed

Deluxe Apartment, 1 Bedroom, Balcony (Floors 10-15, Kitchen)

4.8/5 guest room rating
  • 560 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed

Premium Apartment, 3 Bedrooms, Balcony (Floors 16-26, Kitchen)

5/5 guest room rating
  • 1722 sq ft
  • 3 bedrooms
  • 2 bathrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

Studio, Kitchenette (Floors 4-15)

4.8/5 guest room rating
  • 388 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Studio, 1 Queen Bed, Kitchenette (Floors 4-15)

5/5 guest room rating
  • 388 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed

Premium Apartment, 2 Bedrooms, Balcony (Floors 16-26, Kitchen)

5/5 guest room rating
  • 969 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 2 King Beds

About this area

Melbourne

Located in Melbourne, Quay West Suites Melbourne is in the entertainment district and on a river. National Gallery of Victoria and Melbourne Arts Centre are cultural highlights and SEA LIFE Melbourne is a popular area attraction. Looking to enjoy an event or a game? See what's going on at Rod Laver Arena or Melbourne Cricket Ground. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails in the area.

What's nearby

  • Melbourne Arts Centre - 3 min walk
  • Eureka Tower - 3 min walk
  • Crown Casino and Entertainment Complex - 14 min walk
  • St Kilda Road - 16 min walk
  • Melbourne Central - 16 min walk

Getting around

  • Flinders Street Station - 5 min walk
  • Melbourne Central Station - 18 min walk
  • Melbourne Airport (MEL) - 27 min drive

Restaurants

  • Jarrah Bar & Terrace — 1 min walk
  • Melba Restaurant — 2 min walk
  • PJ O'Brien's Irish Pub — 3 min walk
  • Ponyfish Island — 3 min walk
  • Belgian Beer Cafe — 4 min walk

About this property

Quay West Suites Melbourne

Luxury Melbourne aparthotel in Melbourne Central Business District, walk to Melbourne Arts Centre
Along with a restaurant, this aparthotel has an indoor pool and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a spa tub are onsite. Each apartment features thoughtful touches like bathrobes and slippers, along with free WiFi and an LCD TV with cable channels. Comforts include premium bedding and a down comforter, and guests will also find conveniences like a sitting area and a microwave.
Quay West Suites Melbourne offers 109 accommodations with laptop-compatible safes and coffee/tea makers. Accommodations offer separate sitting areas and include desks. Beds feature down comforters and premium bedding. 40-inch LCD televisions come with premium cable channels and pay movies.

Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. This Melbourne aparthotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
This information is provided by our partners.

Property amenities

Pool/Spa

  • Indoor pool
  • Spa tub
  • Sauna

Internet

  • Free WiFi

Parking and transportation

  • Secured self parking on site (AUD 25 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • Onsite parking includes off-street options
  • 24-hour roundtrip airport shuttle (surcharge)

Family friendly

  • Free crib/infant bed

Food and drink

  • Microwave
  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Electric kettle

Dining

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–10:00 AM: AUD 18-30 for adults and AUD 15-20 for children
  • 1 restaurant
  • 1 bar
  • Snack bar/deli
  • In-room dining only
  • 24-hour room service

Bedrooms

  • Premium bedding
  • Down comforter
  • Bed sheets provided
  • Rollaway/extra beds: AUD 80.0 per night

Bathrooms

  • Hair dryer
  • Bathrobes
  • Designer toiletries
  • Slippers
  • Towels provided

Living spaces

  • Sitting area

Entertainment

  • 40-inch LCD TV with cable service
  • Pay movies

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Laptop workspace
  • Conference center

Climate control

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room accessibility
  • Roll-in shower
  • Soundproofing
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Multilingual staff
  • Iron/ironing board
  • Luggage storage
  • Blackout drapes/curtains
  • Safe at front desk
  • Laptop-compatible safe
  • In-room massages

Location highlights

  • On the river
  • Near a metro station
  • Near a train station
  • In the shopping district
  • In the entertainment district

Things to do

  • Fitness center
  • Golf nearby
  • Bicycle rentals nearby
  • Hiking/biking trails nearby

Safety features

  • Fire extinguisher
  • First aid kit
  • Smoke detector

General

  • 109 rooms
  • 26 floors
  • 1 building
  • Connecting/adjoining rooms avaliable

Where to eat

  • Jarrah Bar & Terrace – Alfresco dining bar offering local cuisine. Serves breakfast and dinner daily.

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

The following facilities or services will be unavailable from July 22 2021 to August 31 2021 (dates subject to change):
  • Bar/Lounge(s)
  • Breakfast
  • Dining venue(s)
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 80.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between AUD 18 and AUD 30 for adults, AUD 15 and AUD 20 for children (approximately)
  • Airport shuttle fee: AUD 15 per person (one-way)
  • Covered self parking fee: AUD 25 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 80.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Set meals are served in guestrooms only (no menus or public dining)
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Quay Suites Aparthotel
Quay Suites Aparthotel Melbourne West
Quay West Suites Melbourne
Quay West Suites Melbourne Aparthotel
Quay West Suites Aparthotel
Quay West Suites
Quay West Suites Melbourne Southbank
Quay West Suites Melbourne Aparthotel
Quay West Suites Melbourne Aparthotel Southbank

Frequently asked questions

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 1199 out of 1638 reviews
5 - Excellent 73%
Rating 4 - Good. 360 out of 1638 reviews
4 - Good 22%
Rating 3 - Okay. 54 out of 1638 reviews
3 - Okay 3%
Rating 2 - Poor. 18 out of 1638 reviews
2 - Poor 1%
Rating 1 - Terrible. 7 out of 1638 reviews
1 - Terrible 0%

4.6/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location excellent service amazing views, beautiful room with everything you need
Stayed 1 night in May 2021

3/5 Okay

Liked: Cleanliness
Disliked: Room comfort
Disappointing stay
This was our first time back at Quay West Suites after about 2.5 years, and we were really looking forward to coming back as we have stayed many times at this hotel.We were very disappointed with our river view room which was blocked by the Southgate building and I don’t know how many air conditioner outdoor unit, the noise on our balcony was so loud it was very unpleasant to sit outside. Breakfast was a complete disaster, we ordered and got our coffee straight away, but we sat and watched many other couples and people who came in after us get there breakfasts. We decided we had waited way to long and went to ask, the woman behind the counter said, yes I know, I had forgotten to put your order in, she didn’t even come to tell us this we had to go ask. Very poor customer service by the woman. When checking out the lady in reception had seen what happened in the restaurant and couldn’t apologise enough and compensated us which was really nice of her. Really was looking forward to this stay for my birthday but was really disappointed 😔
Stayed 1 night in Apr 2021

5/5 Excellent

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The location is great. The room we stayed (2 bedroom unit) was spacious and clean. The reception staff was welcoming.
Stayed 1 night in Apr 2021

5/5 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, room comfort
Wedding Stay
We booked two rooms for our stay, for us and our four children, for our wedding (we stayed separately the night before our wedding and then stayed together in a 3 bedroom apartment after). The rooms were spacious and luxurious - the 3 bedroom apartment was amazing, with 3 balconies and excellent city/river views. Most importantly, we cannot thank the staff enough - they made us feel like VIPs the entire time and our children (aged 6-12 years) loved them. We must mention Malcolm, whose customer service is second to none. Thank you, everyone at Quay West, for such a wonderful stay!
Stayed 1 night in Apr 2021