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Pan Pacific Melbourne

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Premium bedding, minibar, in-room safe, desk
Yarra Suite (Club Access) | Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Yarra Suite (Club Access) | Premium bedding, minibar, in-room safe, desk

Overview of Pan Pacific Melbourne

Pan Pacific Melbourne

5.0 star property

4.6/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services
Map
2 Convention Centre Place, South Wharf, VIC, 3006

Explore the area

  • Popular LocationMelbourne Convention and Exhibition Centre1 min walk
  • Popular LocationCrown Casino and Entertainment Complex8 min walk
  • Popular LocationEureka Tower19 min walk
  • AirportMelbourne, VIC (MEL-Tullamarine)20 min drive

Room options

About this area

Melbourne

Located on the riverwalk, Pan Pacific Melbourne is in Melbourne Central Business District neighborhood and is connected to a shopping center. Melbourne Arts Centre and Princess Theatre are cultural highlights, and travelers looking to shop may want to visit DFO South Wharf and Melbourne Central. Traveling with kids? Make time for SEA LIFE Melbourne, or check out an event or a game at Rod Laver Arena. Spend some time exploring the area's activities, including outlet shopping and golfing.

What's nearby

  • Melbourne Convention and Exhibition Centre - 1 min walk
  • DFO South Wharf - 1 min walk
  • Crown Casino and Entertainment Complex - 8 min walk
  • SEA LIFE Melbourne - 13 min walk
  • Eureka Tower - 19 min walk

Getting around

  • Flagstaff Station - 4 min drive
  • Southern Cross Station - 16 min walk
  • Melbourne Airport (MEL) - 20 min drive

Restaurants

  • Akachochin - 3 min walk
  • The Boatbuilders Yard - 4 min walk
  • Bangpop - 4 min walk
  • Plus 5 - 4 min walk
  • Hooks at the Yarra - 5 min walk

About this property

Pan Pacific Melbourne

5-star luxury hotel in the heart of Melbourne Central Business District
Near Crown Casino and Entertainment Complex, Pan Pacific Melbourne provides a grocery/convenience store, a terrace, and a shopping mall on site. Be sure to enjoy a meal at Dock 37 Bar and Kitchen, the onsite restaurant. In addition to a coffee shop/cafe and dry cleaning/laundry services, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), valet parking (surcharge), and limo/town car service
  • Multilingual staff, an elevator, and smoke-free premises
  • Tour/ticket assistance, wedding services, and express check-out
  • Guest reviews say good things about the location
Room features
All 396 rooms feature comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and air conditioning. Guest reviews highly rate the comfortable, spacious rooms at the property.
More amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with deep soaking tubs and free toiletries
  • 55-inch LCD TVs with premium channels
  • Wardrobes/closets, separate sitting areas, and mini fridges

Languages

Arabic, Chinese (Mandarin), Dutch, English, Filipino, French, German, Hindi, Indonesian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Turkish, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured covered self parking on site (AUD 24 per day)
  • Secured covered valet parking on site (AUD 59 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends: AUD 39 for adults and AUD 19.50 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Dock 37 Bar and Kitchen
  • Cafe Orr
  • Dock 37 Bar and Kitchen

Things to do

  • 24-hour fitness center
  • Shopping mall
  • Shopping

Family friendly

  • Babysitting (surcharge)
  • Grocery/convenience store
  • Highchair
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Grocery/convenience store
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference space (4844 square feet)
  • Meeting rooms - 8

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower

Entertainment

  • 55-inch LCD TV
  • Cable/satellite channels
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products used
  • Free newspapers
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service

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Policies

Check-in

Check-in from 3:00 PM - 3:00 AM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 65.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: AUD 39 for adults and AUD 19.50 for children (approximately)
  • Covered self parking fee: AUD 24 per day
  • Covered valet parking fee: AUD 59 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector and a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hilton Hotel South Wharf Melbourne
Pan Pacific Melbourne Hotel
Hilton South Wharf Melbourne
South Wharf Melbourne Hilton
Hilton Melbourne South Wharf Hotel Melbourne
Pan Pacific Melbourne Hotel
Pan Pacific Melbourne South Wharf
Pan Pacific Melbourne Hotel South Wharf

Frequently asked questions

Is Pan Pacific Melbourne pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Pan Pacific Melbourne?

As of Oct 6, 2022, prices found for a 1-night stay for 2 adults at Pan Pacific Melbourne on Oct 16, 2022 start from CA $256.48, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Pan Pacific Melbourne?

Self parking is available for AUD 24 per day. Valet parking is available for AUD 59 per night.

What time is check-in at Pan Pacific Melbourne?

Check-in is from 3:00 PM - 3:00 AM. A fee applies for early check-in (amount may vary, subject to availability).

What time is check-out at Pan Pacific Melbourne?

Check-out is at 11 AM. Late check-out is available for a fee (amount may vary, subject to availability).

Where is Pan Pacific Melbourne located?

This family-friendly Melbourne hotel is located on the riverwalk, just steps from Melbourne Convention and Exhibition Centre and DFO South Wharf. Crown Casino and Entertainment Complex and SEA LIFE Melbourne are also within 15 minutes. Southern Cross Station is 16 minutes by foot and Flinders Street Station is 22 minutes.

Can I cancel my reservation for free at Pan Pacific Melbourne and receive a full refund?

Yes, Pan Pacific Melbourne offers free cancellation on select room rates, because flexibility matters! Please refer to Pan Pacific Melbourne cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 719 out of 1000 reviews
5 - Excellent 72%
Rating 4 - Good. 216 out of 1000 reviews
4 - Good 22%
Rating 3 - Okay. 49 out of 1000 reviews
3 - Okay 5%
Rating 2 - Poor. 9 out of 1000 reviews
2 - Poor 1%
Rating 1 - Terrible. 7 out of 1000 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

4.4/5

Eco-friendliness

5/5 Excellent

Joseph
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2022

5/5 Excellent

Niall
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for shopping at DFO and Crown complex
Stayed 1 night in Sep 2022

4/5 Good

wei qi
Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
every thing is good,just the mattress need to be changed.
Stayed 4 nights in Sep 2022

5/5 Excellent

Kylie
Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing and really go above and beyond. Views at this property are insane. Will definitely be back!
Stayed 2 nights in Sep 2022

5/5 Excellent

Lori, Mernda
Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very Comfortable
Stayed 1 night in Sep 2022

5/5 Excellent

Gerald
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are in a River view King Room. Great room, comfy, modern and the view is gorgeous.
Stayed 1 night in Aug 2022

4/5 Good

Gustavo
Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice stay. The only negative was lack of hot water for almost a whole morning, and issues with service at the bar (slow and the staff seems to lack experience on bar servicing).
Stayed 1 night in Aug 2022

5/5 Excellent

Geoffrey
Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and club level
Stayed 3 nights in Jul 2022

5/5 Excellent

Mandy, Sydney
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t expect our room to be ready till 3pm But we were able to check in at 11am which was awesome as we were exhausted from such an early flight. The hotel location was great you could walk to downtown Melbourne so easy! DFO is next door. The downside is there is only one coffee shop nearby which is always so busy! Definitely will be back! :-)
Stayed 2 nights in Jul 2022

5/5 Excellent

Wu
Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jul 2022