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Novotel Melbourne on Collins

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Featured Image
Indoor pool
Indoor pool
Indoor pool
Down comforters, minibar, in-room safe, desk

Overview of Novotel Melbourne on Collins

UNESCO Sustainable Travel Pledge

Novotel Melbourne on Collins

4.5 star property

4.2/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
270 Collins Street, Melbourne, VIC, 3000

Explore the area

  • Popular LocationMelbourne Central9 min walk
  • Popular LocationQueen Victoria Market16 min walk
  • Popular LocationCrown Casino and Entertainment Complex17 min walk
  • AirportMelbourne, VIC (MEL-Tullamarine)20 min drive

Choose dates to view prices

About this area

Melbourne

Located in Melbourne, Novotel Melbourne on Collins is connected to a shopping center. Regent Theatre and Princess Theatre are cultural highlights, and some of the area's notable landmarks include Melbourne Central and Queen Victoria Market. Looking to enjoy an event or a game? See what's going on at Melbourne Cricket Ground or Rod Laver Arena.
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Map

What's nearby

  • Bourke Street Mall - 5 min walk
  • Melbourne Central - 9 min walk
  • Australian Centre for the Moving Image - 11 min walk
  • Queen Victoria Market - 16 min walk
  • Crown Casino and Entertainment Complex - 17 min walk

Getting around

  • Flinders Street Station - 6 min walk
  • Melbourne Central Station - 10 min walk
  • Melbourne Airport (MEL) - 20 min drive

Restaurants

  • Lane Restaurant — 1 min walk
  • Lane Cafe and Bar — 1 min walk
  • 1932 Café & Restaurant — 2 min walk
  • Journal Canteen — 2 min walk
  • The Quarter — 2 min walk

About this property

Novotel Melbourne on Collins

4.5-star luxury hotel connected to a shopping center in Melbourne Central Business District
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite. All 380 soundproofed rooms feature free WiFi and 24-hour room service. Comforts include pillow menus and down comforters, and guests will also find conveniences like sitting areas and refrigerators. Change of towels is available on request.
Novotel Melbourne on Collins offers 380 accommodations with minibars and safes. Accommodations offer separate sitting areas. Beds feature down comforters. A pillow menu is available. 32-inch LCD televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

This Melbourne hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of towels can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
  • WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • WiFi in public areas is free with a 5-device limit
  • Free in-room WiFi has a 5-device limit

Parking and transportation

  • Self parking on site (AUD 39 per day)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends: AUD 35-35 for adults and AUD 0-35 for children
  • 1 1 restaurant and 1 1 coffee shop/café
  • 1 1 bar
  • 24-hour room service

Things to do

  • Fitness center
  • Indoor pool
  • Shopping mall
  • Shopping

Family friendly

  • Babysitting/childcare (surcharge)
  • Free cribs/infant beds
  • Grocery/convenience store
  • Indoor pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Refrigerator
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Languages spoken

  • Afrikaans
  • Chinese (Mandarin)
  • English
  • French
  • German
  • Japanese
  • Korean
  • Portuguese
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Conference center (7016 square feet of space)
  • Meeting rooms - 5

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofing

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Policies

Check-in

Check-in from 2:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from July 20 2021 to January 31 2022 (dates subject to change).
The following facilities are closed seasonally each year. They will be closed from July 31 to September 30:
  • Bar/Lounge
  • Dining venue
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for AUD 80 per day
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between AUD 35 and AUD 35 for adults, AUD 0 and AUD 35 for children (approximately)
  • Self parking fee: AUD 39 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 80 per day
  • Credit card charges are subject to a surcharge of 1.3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 6 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Free in-room WiFi has a 5-device limit; WiFi in public areas is also free and has a 5-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Melbourne Collins
Melbourne Novotel
Melbourne Novotel Collins
Novotel Collins
Novotel Collins Hotel
Novotel Collins Hotel Melbourne
Novotel Collins Melbourne
Novotel Melbourne
Novotel Melbourne Collins
Accor Melbourne On Collins
Novotel Melbourne On Collins Hotel Melbourne
Novotel Melbourne Collins Hotel
Novotel Melbourne on Collins Hotel
Novotel Melbourne on Collins Melbourne
Novotel Melbourne on Collins Hotel Melbourne

Frequently asked questions

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 431 out of 998 reviews
5 - Excellent 43%
Rating 4 - Good. 415 out of 998 reviews
4 - Good 42%
Rating 3 - Okay. 102 out of 998 reviews
3 - Okay 10%
Rating 2 - Poor. 31 out of 998 reviews
2 - Poor 3%
Rating 1 - Terrible. 19 out of 998 reviews
1 - Terrible 2%

4.3/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.1/5

Property conditions & facilities
Write a review

5/5 Excellent

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay in Melbourne CBD. Nice pool, spa & Gym.
Stayed 1 night in Oct 2019

5/5 Excellent

Stayed 1 night in Aug 2019

1/5 Terrible

Stayed 2 nights in Apr 2020

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in the heart of Melbourne. Friendly staff
Stayed 7 nights in Mar 2020

5/5 Excellent

Travelled with partner
Liked: Staff & service, property conditions & facilities
The Location was great, very central. This made our stay super enjoyable
Stayed 3 nights in Mar 2020