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Novotel Melbourne on Collins

Photo gallery for Novotel Melbourne on Collins

Exterior
Indoor pool
Indoor pool
Indoor pool
Deluxe Room, 1 King Bed | Down comforters, minibar, in-room safe, desk

Overview of Novotel Melbourne on Collins

UNESCO Sustainable Travel Pledge

Novotel Melbourne on Collins

4.5 star property

8.4/10 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
Map
270 Collins Street, Melbourne, VIC, 3000

Explore the area

  • Popular LocationMelbourne Central8 min walk
  • Popular LocationQueen Victoria Market16 min walk
  • Popular LocationCrown Casino and Entertainment Complex17 min walk
  • AirportMelbourne, VIC (MEL-Tullamarine)20 min drive

Room options

About this area

Melbourne

Located in Melbourne Central Business District neighborhood, Novotel Melbourne on Collins is connected to a shopping center. Regent Theatre and Forum Theatre are cultural highlights, and some of the area's activities can be experienced at Sidney Myer Music Bowl and Victoria Golf Club. Traveling with kids? Consider Melbourne City Baths and SEA LIFE Melbourne.
Visit our Melbourne travel guideOpens in a new window
Map

What's nearby

  • Bourke Street Mall - 5 min walk
  • Melbourne Central - 8 min walk
  • Australian Centre for the Moving Image - 11 min walk
  • Queen Victoria Market - 16 min walk
  • Crown Casino and Entertainment Complex - 17 min walk

Getting around

  • Flinders Street Station - 6 min walk
  • Melbourne Central Station - 10 min walk
  • Melbourne Airport (MEL) - 20 min drive

Restaurants

  • 1932 Café & Restaurant - 2 min walk
  • RMB Cafe - 2 min walk
  • The Quarter - 2 min walk
  • Journal Canteen - 2 min walk
  • Cafe Andiamo - 2 min walk

About this property

Novotel Melbourne on Collins

4.5-star luxury hotel located in Melbourne Central Business District
Near Crown Casino and Entertainment Complex, Novotel Melbourne on Collins provides a grocery/convenience store, a shopping mall on site, and a coffee shop/cafe. The onsite local cuisine restaurant, Lane Restaurant, features brunch and happy hour. In addition to dry cleaning/laundry services and car rentals on site, guests can connect to free in-room WiFi, with speed of 500+ Mbps (good for 6+ people or 10+ devices).
You'll also enjoy perks such as:
  • An indoor pool
  • Buffet breakfast (surcharge), express check-out, and an elevator
  • ATM/banking services, a ballroom, and a gift shop
  • Tour/ticket assistance, luggage storage, and multilingual staff
  • Guest reviews give top marks for the dining options and location
Room features
All 380 rooms offer comforts such as 24-hour room service and pillow menus, as well as perks like laptop-friendly workspaces and air conditioning. Guest reviews highly rate the comfortable rooms at the property.
Extra conveniences in all rooms include:
  • Childcare services and free infant beds
  • Bathrooms with free toiletries and hair dryers
  • 32-inch LCD TVs with satellite channels
  • Wardrobes/closets, separate sitting areas, and refrigerators

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

Afrikaans, Chinese (Mandarin), English, French, German, Japanese, Korean, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Free in-room WiFi has a 5-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 5-device limit

Parking and transportation

  • Offsite parking within 2953 ft (AUD 30 per day)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends: AUD 38-38 for adults and AUD 0-38 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Lane Restaurant
  • Lane Cafe and Bar

Things to do

  • Fitness center
  • Indoor pool
  • Shopping mall
  • Shopping

Family friendly

  • Babysitting (surcharge)
  • Free cribs/infant beds
  • Grocery/convenience store
  • Indoor pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Refrigerator
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Conference center (7016 square feet of space)
  • Meeting rooms - 5

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Elevator
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofing

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Policies

Check-in

Check-in from 2:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from July 31 to September 30:
  • Bar/Lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 15 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 80 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: between AUD 38 and AUD 38 for adults, AUD 0 and AUD 38 for children (approximately)
  • Nearby parking fee: AUD 30 per day (2953 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 80 per day
  • Credit card charges are subject to a surcharge of 1.3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 6 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free in-room WiFi has a 5-device limit; WiFi in public areas is also free and has a 5-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Melbourne Collins
Melbourne Novotel
Melbourne Novotel Collins
Novotel Collins
Novotel Collins Hotel
Novotel Collins Hotel Melbourne
Novotel Collins Melbourne
Novotel Melbourne
Novotel Melbourne Collins
Accor Melbourne On Collins
Novotel Melbourne On Collins Hotel Melbourne
Novotel Melbourne Collins Hotel
Novotel Melbourne on Collins Hotel
Novotel Melbourne on Collins Melbourne
Novotel Melbourne on Collins Hotel Melbourne

Frequently asked questions

Does Novotel Melbourne on Collins have a pool?

Yes, this property has an indoor pool. Pool access is from 6 AM–10 PM.

How much does it cost to stay at Novotel Melbourne on Collins?

As of Feb 8, 2023, prices found for a 1-night stay for 2 adults at Novotel Melbourne on Collins on Feb 12, 2023 start from CA $189.88, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Novotel Melbourne on Collins pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Novotel Melbourne on Collins?

Check-in is from 2:00 PM - anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Novotel Melbourne on Collins?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Novotel Melbourne on Collins located?

This family-friendly Melbourne hotel is located in the entertainment district, within 1 mi (2 km) of Collins Street and Crown Casino and Entertainment Complex. Degraves Street and Flinders Lane are also within 5 minutes. Flinders Street Station is 6 minutes by foot and Melbourne Central Station is 10 minutes.

Can I cancel my reservation for free at Novotel Melbourne on Collins and receive a full refund?

Yes, Novotel Melbourne on Collins offers free cancellation on select room rates, because flexibility matters! Please refer to Novotel Melbourne on Collins cancellation policy on our site for more details about any exclusions or requirements.

Novotel Melbourne on Collins Reviews

Novotel Melbourne on Collins Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 448 out of 1030 reviews" "
" "10 - Excellent 43%
Rating 8 - Good. 411 out of 1030 reviews" "
" "8 - Good 40%
Rating 6 - Okay. 110 out of 1030 reviews" "
" "6 - Okay 11%
Rating 4 - Poor. 37 out of 1030 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 24 out of 1030 reviews" "
" "2 - Terrible 2%

8.6/10

Cleanliness

8.7/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.1/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, very clean and comfortable room. Loved the heated pool and the hotel vibes in general.
Stayed 2 nights in Feb 2023

8/10 Good

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great
Stayed 5 nights in Jan 2023

10/10 Excellent

Yuen Ping

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Such a lovely location!
Stayed 2 nights in Jan 2023

4/10 Poor

Kendi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping was terrible. Room wasn’t serviced until very late and a day was missed. Shopping bags were thrown away that had receipts in them. Room was not equal to the hotel star rating. Room was also not ready at 2 when we arrived. Was nearly 4:30 before we were given a room. Had to change rooms as the first room had massive stains all over carpet. Was an overall very disappointing stay.

8/10 Good

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a pleasant stay. I enjoy coming here because the location is fantastic and is convenient and the rooms are lovely. Check in was a bit mediocre where we checked in shortly after 2pm and the room wasn’t ready. A little frustrating to be asked as a repeat guest for my details again - check your system and allocate the correct profile. But I doubt that was done. Room was clean and adequate and lifts were quick and always empty (a bonus). Would definitely stay here again.

8/10 Good

Ana

Travelled with family and small children
Liked: Staff & service, amenities
Nice location- in the middle of everything in CBD. Hotel needs a refresh. While we were going to our room, the hallway reeked of rancid smell and carpet looked like it has seen better days.

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Haven't stayed here prior to this trip but chose it (for NYE) as it was reasonably priced (one of the cheaper ones). They had a breakfast option although I had to pay "extra" for it but bring on a buffet indulgence for $27! Didn't know about parking options but as they're typically pricey didn't bring my car. I came in and out the City via Flinders Street Station and found it was a short walk from there which was great. Also very close to Fed Square so for taking in NYE celebrations this was very convenient. Room was a good size, had a view over the back streets (mostly the trees that were very well established). Was quiet although in the morning could hear some noise from the room next door briefly. Security excellent as anyone coming in off the street gets screened and there are several points that one must pass to get access to the rooms. Once I'd checked in I was given a room key which doubled as a lift key so there would be very little chance of anyone unauthorised being able to loiter around the rooms. Staff very professional but friendly and efficient. Didn't use the pool or gym so can't comment on that. Breakfast was buffet style in their restaurant and plentiful with lots of variety. They even had a juicing machine and pancake oven. Yum to the latter. Bed was typically (for the rating) plush and very comfortable. Would stay here again.

8/10 Good

MARINA

Liked: Cleanliness, staff & service
The Novotel is in an excellent position.We have stayed here many times. Rooms are spacious and bedding comfortable. Housekeeping on this occasion could have been abit better. All in all we had a nice time and would probably stay again. Having nice cold water at reception for guests to help themselves to is greatly appreciated.

10/10 Excellent

Denise

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Quiet, comfortable bed. Helpful staff. Great location.

8/10 Good

Neville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really convienient .