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Overview of Mercure Welcome Melbourne

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In-room safe, desk, iron/ironing board, free cribs/infant beds
In-room safe, desk, iron/ironing board, free cribs/infant beds
In-room safe, desk, iron/ironing board, free cribs/infant beds
In-room safe, desk, iron/ironing board, free cribs/infant beds
UNESCO Sustainable Property

Mercure Welcome Melbourne

3.5 out of 5

3.8/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services
  • Parking available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Explore the area

    Popular LocationMelbourne Central5 min walk
    Popular LocationPrincess Theatre10 min walk
    Popular LocationQueen Victoria Market14 min walk
    AirportMelbourne, VIC (MEL-Tullamarine)26 min drive

Choose dates to view prices

Superior Room, 1 King Bed

4.1/5 guest room rating
  • 280 sq ft
  • Sleeps 3
  • 1 King Bed

Standard Room, 1 Queen Bed

4.1/5 guest room rating
  • 248 sq ft
  • Sleeps 2
  • 1 Queen Bed

Superior Family Room, 1 King Bed & 1 Twin Bed

4.4/5 guest room rating
  • 280 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

Standard Room, 2 Twin Beds

4.3/5 guest room rating
  • 248 sq ft
  • Sleeps 2
  • 2 Twin Beds

Superior Room, 2 Twin Beds

3.7/5 guest room rating
  • 280 sq ft
  • Sleeps 3
  • 2 Twin Beds

Standard Room

3.8/5 guest room rating
  • 248 sq ft
  • Sleeps 2
  • 3 Twin Beds

Standard Room, 1 King Bed

4.1/5 guest room rating
  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

Superior Room, 2 Queen Beds

4.8/5 guest room rating
  • 247 sq ft
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 Queen Bed (Premium)

4.2/5 guest room rating
  • 248 sq ft
  • Sleeps 2
  • 1 Queen Bed

Privilege, Room, 1 King Bed

  • 280 sq ft
  • Sleeps 3
  • 1 King Bed

About this area

Melbourne

In the city center and near a metro station, Mercure Welcome Melbourne is in an area with good shopping. Melbourne Central and Queen Victoria Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit SEA LIFE Melbourne. Looking to enjoy an event or a game? See what's going on at Marvel Stadium or Rod Laver Arena. Spend some time exploring the area's activities, including golfing.
Popular Location

What's nearby

  • Bourke Street Mall - 3 min walk
  • Melbourne Central - 5 min walk
  • State Library of Victoria - 5 min walk
  • Princess Theatre - 10 min walk
  • Queen Victoria Market - 14 min walk

Getting around

  • Melbourne Central Station - 6 min walk
  • Flinders Street Station - 9 min walk
  • Melbourne Airport (MEL) - 26 min drive

Restaurants

  • The Louden Kitchen Grill — 1 min walk
  • Soul Cafe — 1 min walk

About this property

Mercure Welcome Melbourne

Eco-friendly Melbourne hotel in Melbourne Central Business District, walk to Melbourne Central
This smoke-free hotel features a restaurant, a bar/lounge, and a coffee shop/café. WiFi in public areas is free. Other amenities include valet parking, concierge services, and dry cleaning. All 330 rooms provide free WiFi and free wired Internet, LCD TVs with cable channels, and conveniences like refrigerators and coffee makers. Other amenities available to guests include room service, in-room massages, and hair dryers.
Mercure Welcome Melbourne offers 330 accommodations with safes and coffee/tea makers. 32-inch LCD televisions come with premium cable channels. Bathrooms include showers and hair dryers.

This Melbourne hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and in-room massages can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (AUD 60 per night)
  • Wheelchair-accessible parking available
  • Offsite parking available (AUD 20 per night)
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • To-go breakfast available for a fee daily 6:30 AM–10:30 AM: AUD 15-30 per person
  • 1 restaurant and 1 coffee shop/café
  • 1 bar
  • Room service available

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Hair dryer
  • Shower
  • Towels

Entertainment

  • 32-inch LCD TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in from 2:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for AUD 40.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between AUD 15 and AUD 30 per person (approximately)
  • Airport shuttle fee: AUD 15 (one-way)
  • Valet parking fee: AUD 60 per night
  • Nearby parking fee: AUD 20 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 40.0 per night
  • Credit card charges are subject to a surcharge of AUD 1.3

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Melbourne Mercure
Melbourne Welcome
Melbourne Welcome Mercure
Mercure Melbourne
Mercure Welcome
Mercure Welcome Hotel
Mercure Welcome Hotel Melbourne
Mercure Welcome Melbourne
Welcome Mercure
Welcome Mercure Melbourne
Accor Welcome Melbourne
Mercure Welcome Melbourne Hotel Melbourne
Mercure Welcome Melbourne Hotel
Mercure Welcome Melbourne Hotel
Mercure Welcome Melbourne Melbourne
Mercure Welcome Melbourne Hotel Melbourne

Frequently asked questions

3.8
Good
Rating 5 - Excellent. 296 out of 1088 reviews
5 - Excellent 27%
Rating 4 - Good. 487 out of 1088 reviews
4 - Good 45%
Rating 3 - Okay. 185 out of 1088 reviews
3 - Okay 17%
Rating 2 - Poor. 81 out of 1088 reviews
2 - Poor 7%
Rating 1 - Terrible. 39 out of 1088 reviews
1 - Terrible 4%

4.1/5

Cleanliness

4.2/5

Staff & service

3.7/5

Amenities

3.7/5

Property conditions & facilities

5/5 Excellent

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were upgraded to the 5* Pullman due to our medical visit being the virus and the amenities and staff couldn't have been better
Stayed 1 night in May 2020

3/5 Okay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff especially at the Louden
Stayed 4 nights in Mar 2020

2/5 Poor

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very small room for price and all facilities tired, marked and no pride in appearance.
Stayed 1 night in Mar 2020

4/5 Good

Stayed 1 night in Mar 2020

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was perfectly situated, great location.
Stayed 1 night in Mar 2020