Title: Mercure Melbourne Albert Park - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=1652705&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Mercure Melbourne Albert Park Lakefront hotel with a fitness center and a sauna ## Photo gallery for Mercure Melbourne Albert Park ![Exterior - Mercure Melbourne Albert Park (Melbourne)](https://images.trvl-media.com/lodging/2000000/1660000/1652800/1652705/5f5db46a.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Superior Suite, 1 Bedroom, Lake View | View from room - Mercure Melbourne Albert Park (Melbourne)](https://images.trvl-media.com/lodging/2000000/1660000/1652800/1652705/4f1e92db.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Mercure Melbourne Albert Park (Melbourne)](https://images.trvl-media.com/lodging/2000000/1660000/1652800/1652705/4d0e4947.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Executive lounge - Mercure Melbourne Albert Park (Melbourne)](https://images.trvl-media.com/lodging/2000000/1660000/1652800/1652705/034a0171.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Executive lounge - Mercure Melbourne Albert Park (Melbourne)](https://images.trvl-media.com/lodging/2000000/1660000/1652800/1652705/8a8c80d7.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Mercure Melbourne Albert Park is beside Albert Park Lake, offering 18 holes of golf and an on-site sauna. Windows Restaurant serves fine dining with garden views. Relax by the indoor pool with sun loungers. The hotel provides car rentals, free in-room WiFi, and attentive staff. ## Reviews 7.8 Good ## Popular amenities - Bar - Room service - Parking available ## Room options ### Check availability for these dates Tonight [Dec. 15 - Dec. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=1652705&PinnedHotelID=1652705&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=1652705&PinnedHotelID=1652705&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 16 - Dec. 17](https://www.expedia.ca/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=1652705&PinnedHotelID=1652705&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=1652705&PinnedHotelID=1652705&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 19 - Dec. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=1652705&PinnedHotelID=1652705&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=1652705&PinnedHotelID=1652705&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 26 - Dec. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=1652705&PinnedHotelID=1652705&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=1652705&PinnedHotelID=1652705&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 9 of 9 rooms ### View all photos for Superior Room, 1 King Bed, Lake View ![In-room safe, desk, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/2000000/1660000/1652800/1652705/c0716fba.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed, Lake View 7.0 Good 8 reviews ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator LCD TV Blackout drapes/curtains Sofa bed Bidet - 323 sq ft - Lake view - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 1 King Bed ![Standard Room, 1 King Bed](https://images.trvl-media.com/lodging/2000000/1660000/1652800/1652705/fec5b848.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed 7.8 Good 27 reviews ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator LCD TV Blackout drapes/curtains Sofa bed Bidet - 323 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Premium Room, 2 Queen Beds ![Premium Room, 2 Queen Beds](https://images.trvl-media.com/lodging/2000000/1660000/1652800/1652705/29209785.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 2 Queen Beds 7.4 Good 12 reviews ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator LCD TV Blackout drapes/curtains Bidet Shower/tub combination - 323 sq ft - Sleeps 3 - 2 Queen Beds ### View all photos for Privilege, Room, 1 King Bed, Lake View ![Privilege, Room, 1 King Bed, Lake View](https://images.trvl-media.com/lodging/2000000/1660000/1652800/1652705/1a24e440.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Privilege, Room, 1 King Bed, Lake View 9.4 Exceptional 3 reviews ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator LCD TV Blackout drapes/curtains Bidet Shower/tub combination - 323 sq ft - Lake view - Sleeps 2 - 1 King Bed ### View all photos for Premium Room, 1 King Bed ![In-room safe, desk, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/2000000/1660000/1652800/1652705/1c956fa2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 1 King Bed 8.0 Very good 3 reviews ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator LCD TV Blackout drapes/curtains Bidet Shower/tub combination - 323 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 2 Queen Beds ![In-room safe, desk, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/2000000/1660000/1652800/1652705/1c956fa2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Queen Beds 8.0 Very good 11 reviews ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator LCD TV Blackout drapes/curtains Sofa bed Bidet - 431 sq ft - Sleeps 4 - 2 Queen Beds ### View all photos for Suite, 1 Double Bed ![Suite, 1 Double Bed](https://images.trvl-media.com/lodging/2000000/1660000/1652800/1652705/de1e4773.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Double Bed ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator LCD TV Sofa bed - twin Separate bedroom Blackout drapes/curtains - 678 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed ### View all photos for Superior Suite, 1 Bedroom, Lake View ![Superior Suite, 1 Bedroom, Lake View](https://images.trvl-media.com/lodging/2000000/1660000/1652800/1652705/fb8332db.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Suite, 1 Bedroom, Lake View 10.0 Exceptional 1 review ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator LCD TV Sofa bed - twin Separate bedroom Blackout drapes/curtains - 431 sq ft - 1 bedroom - Lake view - Sleeps 2 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Family Room, Multiple Beds (Premium) ![In-room safe, desk, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/2000000/1660000/1652800/1652705/1c956fa2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room, Multiple Beds (Premium) 8.4 Very good 5 reviews ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator LCD TV Blackout drapes/curtains Bidet Shower/tub combination - 560 sq ft - Sleeps 4 - 1 Queen Bed and 2 Twin Beds ## You may also like Ad ![Breakfast, dinner served; local cuisine, garden views ](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/90000/82800/82772/3fe9b528_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Radisson on Flagstaff Gardens Melbourne Melbourne Central Business District - Free WiFi - Restaurant - Air conditioning - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMelbourne-Hotels-Mercure-Melbourne-Albert-Park.h1652705.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMelbourne-Hotels-Mercure-Melbourne-Albert-Park.h1652705.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-37.84958%2C144.97807&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=HiXtU_Toz7PPCuqXzX0-zTAXqvU=) 65 Queens Road, Melbourne, VIC, 3004 #### What's nearby - St Kilda Road \- 2 min walk \- 0.2 km - Albert Park Lake \- 2 min walk \- 0.2 km - Alfred Hospital \- 9 min walk \- 0.8 km - Chapel Street \- 15 min walk \- 1.3 km - St Kilda Beach \- 3 min drive \- 2.7 km #### Getting around - Southern Cross Station - 11 min drive - Prahran Station - 17 min walk - Melbourne Airport (MEL) - 29 min drive #### Restaurants - ‪Mortimer's Bar - ‬1 min walk - ‪Cafe La Colline - ‬9 min walk - ‪Pullman Albert Park Executive Lounge - ‬3 min walk - ‪Windows Restaurant - ‬1 min walk - ‪Hawker Canteen - ‬8 min walk ## About this property ### Mercure Melbourne Albert Park Upscale hotel near Albert Park Lake Located close to St Kilda Road and Chapel Street, Mercure Melbourne Albert Park provides an adjacent golf course, a coffee shop/cafe, and dry cleaning/laundry services. Tee up with amenities like a restaurant with golf course views at this hotel. For some rest and relaxation, visit the sauna. The on-site local cuisine fine-dining restaurant, Windows Restaurant, offers breakfast, dinner, and garden views. In addition to car rentals on site and a bar, guests can connect to free in-room WiFi. Additional perks include: - An indoor pool along with sun loungers - Cooked-to-order breakfast (surcharge), valet parking (surcharge), and an electric car charging station - Express check-out, a front-desk safe, and smoke-free premises - Luggage storage, an elevator, and a banquet hall - Guest reviews say great things about the helpful staff Room features All 209 rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches like free WiFi and safes. Other conveniences in all rooms include: - Recycling, LED light bulbs, and eco-friendly cleaning products - Bathrooms with eco-friendly toiletries and bidets - 40-inch LCD TVs with premium channels - Wardrobes/closets, refrigerators, and free infant beds ## Similar properties ![Deluxe King St Kilda Road View with Balcony | Living area](https://images.trvl-media.com/lodging/91000000/90240000/90233400/90233387/4d72ace0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Oaks Melbourne St Kilda Road Hotel Melbourne Central Business District - Free WiFi - Restaurant - Air conditioning - Breakfast available 8.6 Excellent 490 reviews CA $112 CA $123 total includes taxes & fees Jan 4 - Jan 5, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=90233387&PinnedHotelID=90233387&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/1000000/450000/449400/449362/bbabe7b9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### View Melbourne Melbourne Central Business District - 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Pool - Free WiFi - Air conditioning - Gym 8.8 Excellent 3,064 reviews CA $110 CA $122 total includes taxes & fees Jan 14 - Jan 15, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=864494&PinnedHotelID=864494&HadPinnedHotel=true®ionId=-1&adults=2) ![Premier King Room](https://images.trvl-media.com/lodging/1000000/570000/564500/564404/42d12fcb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Grand Chancellor Melbourne Melbourne Central Business District - Free WiFi - Restaurant - Air conditioning - Breakfast available 8.6 Excellent 1,269 reviews CA $99 CA $108 total includes taxes & fees Dec 21 - Dec 22 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-21&endDate=2025-12-22&selected=564404&PinnedHotelID=564404&HadPinnedHotel=true®ionId=-1&adults=2) ![Business centre](https://images.trvl-media.com/lodging/8000000/7870000/7861600/7861558/d47ee80c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### CitiClub Hotel Melbourne Melbourne Central Business District - Free WiFi - Restaurant - Air conditioning - Parking available 7.8 Good 1,010 reviews CA $89 CA $98 total includes taxes & fees Dec 17 - Dec 18 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=7861558&PinnedHotelID=7861558&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Free in-room WiFi is limited to 24 hours per day (3-device limit) - Available in some public areas: Free WiFi and wired internet - WiFi in public areas is free for up to 24 hours per day (3-device limit) ### Parking and transportation - Electric car charging station on site - Height restrictions apply for onsite parking - Secured, covered self parking on site (AUD 25 per day) - Secured, covered valet parking on site (AUD 45 per day; includes in/out privileges) - Limited onsite parking - Wheelchair-accessible parking available - Onsite parking includes off-street options ### Food and drink - Cooked-to-order breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; AUD 26 per person - A bar/lounge - A coffee shop/cafe - A restaurant - Snack bar/deli ### Restaurants on site - Atrium bar & lounge - Espresso Bar - Windows Restaurant ### Things to do - 18-hole adjacent golf course - Gym - Indoor pool - Sauna - TV in common areas ### Family friendly - In-room crib - In-room refrigerator - Indoor pool - Laundry facilities - Snack bar/deli ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk - Vending machine - Water dispenser ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance ### Business services - 24-hour business center - Computer station - Conference center - Meeting rooms ### Outdoors - On a lake - Pool loungers ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 3 accessible parking spaces - Elevator (83 inch wide door) - Stair-free path to entrance - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible pool - Wheelchair-accessible restaurant ### More - 100% renewable energy - 2 buildings - 5 floors - At least 10% of profits reinvested in community and sustainability - At least 80% lighting from LEDs - Ballroom - Banquet hall - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Comprehensive recycling policy - Humane treatment of captive wild animals - Local artist showcase - Locally-owned and organized tours and activities - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reception hall - Reusable cups - Reusable tableware - Smoking not allowed - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free crib ### Bathroom - Bidet - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Towels provided ### Entertainment - 40-inch LCD TV with premium cable channels - Pay movies ### Food and drink - Coffee/tea maker - Electric kettle - Limited room service - Refrigerator - Restaurant dining guides ### More - Air conditioning (climate-controlled) - Bulk dispensers for toiletries - Cleaning products are eco-friendly - Connecting rooms available - Desk - Eco-friendly toiletries - Energy-saving switches in guestrooms - Heating (climate-controlled) - Iron/ironing board - Laptop workspace - LED lighting - Phone - Recycling - Safe - Water-efficient showers ## Policies ### Check-in Check-in time starts at 2:00 PM Early check-in subject to availability Early check-in is available for a fee Contactless check-in available Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before 11 AM Contactless check-out available Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions The property charges 1.4 percent for credit card payments Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Renovations and closures The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday: - Dining venue(s) The following facilities are closed on Saturday and Sunday: - Dining venue(s) ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Children aged 12 and younger eat free breakfast Rollaway/extra beds are available for AUD 70.0 per night Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Cash deposit: AUD 250 per stay We have included all charges provided to us by the property. ### Optional extras - Fee for cooked-to-order breakfast: approximately AUD 26 per person - Covered self parking fee: AUD 25 per day - Covered valet parking fee: AUD 45 per day (in/out privileges) - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) - Rollaway bed fee: AUD 70.0 per night - Credit card charges are subject to a surcharge of 1.4 percent The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts major credit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) ### We should mention Pool access available from 6:00 AM to 10:00 PM The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Free in-room WiFi is limited to 24 hours per day (3-device limit); WiFi in public areas is also free for up to 24 hours per day (3-device limit) Parking height restrictions apply This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Mercure Albert Mercure Albert Hotel Mercure Albert Hotel Melbourne Park Mercure Melbourne Albert Park Mercure Melbourne Park Mercure Melbourne Albert Park Hotel Mercure Albert Park Hotel Mercure Albert Park Mercure Melbourne Albert Park Hotel Mercure Melbourne Albert Park Melbourne Mercure Melbourne Albert Park Hotel Melbourne ## Frequently asked questions ### Does Mercure Melbourne Albert Park have a pool? ### How much does it cost to stay at Mercure Melbourne Albert Park? ### Is Mercure Melbourne Albert Park pet-friendly? ### How much is parking? ### What time is check-in at Mercure Melbourne Albert Park? ### What time is check-out at Mercure Melbourne Albert Park? ### Where is Mercure Melbourne Albert Park located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Mercure Melbourne Albert Park Reviews ## Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 359 8 - Good 316 6 - Okay 172 4 - Poor 106 2 - Terrible 50 ### 8.0/10 Cleanliness ### 8.4/10 Staff & service ### 7.6/10 Amenities ### 7.6/10 Property conditions & facilities ### 7.6/10 Eco-friendliness ## Reviews ### 8/10 Good #### carolyn Nov 6, 2025 Liked: Cleanliness, amenities Staff pleasant, room clean lovely location. ##### carolyn Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Brendan Oct 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fantastic location and a very enjoyable stay ! ##### Brendan Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Ignacio Nov 17, 2025 Liked: Cleanliness, amenities, property conditions & facilities Great staff ##### Ignacio Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### Edil Nov 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff were very helpful. Whenever issues did arise they were able to solve them. ##### Edil Stayed 8 nights in Nov 2025 ### 10/10 Excellent #### Andre Nov 6, 2025 Liked: Cleanliness, amenities, property conditions & facilities Very clean ##### Andre Stayed 2 nights in Nov 2025 ### 8/10 Good #### Silvina Aug 11, 2025 Liked: Cleanliness, staff & service, property conditions & facilities We had a nice family stay. ##### Silvina Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Rodney Aug 31, 2025 Liked: Amenities, property conditions & facilities Excellent views of Albert Park ##### Rodney Stayed 3 nights in Aug 2025 ### 8/10 Good #### David Sep 7, 2025 Liked: Cleanliness, staff & service Disliked: Amenities Close to Albert park ##### David Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Long Aug 15, 2025 Liked: Cleanliness, amenities, property conditions & facilities Excellent service, convenient parking, close by park ##### Long Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Rebecca Aug 9, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great bed. Friendly staff. Great breakfast ##### Rebecca Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Geoffrey Sep 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The whole stay was perfect,apart from the fire alarm going off.Keep up to good work. ##### Geoffrey Stayed 3 nights in Sep 2025 ### 4/10 Poor #### JOHN Oct 27, 2025 Disliked: Cleanliness, property conditions & facilities Room service, does it not include to vacuum the floor. The towel has different colour mark ??? ##### JOHN Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### adam Jul 1, 2025 Liked: Cleanliness, property conditions & facilities Room was nice and clean. Staff helpful and the breakfast nice too. ##### adam Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Kaine May 11, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great family friendly hotel, staff were really accommodating and friendly. We had a great stay ##### Kaine Stayed 1 night in May 2025 ### 10/10 Excellent #### Kimberley Sep 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff were particularly lovely. We arrived much earlier before check in and asked to store our bags. The staff were more than happy to do so but also allowed us to check in as soon as our room was ready which was hours ahead of our check in time. Upon checkout, the gentleman was lovely and had a smile on his face(even though he was dealing with a difficult customer before us). Very comfortable beds too, I could have slept all day. ##### Kimberley Stayed 1 night in Sep 2025 ### 6/10 Okay #### Elizabeth Jul 27, 2025 Liked: Cleanliness, staff & service, room comfort #### Was Good but basic It was a good hotel, pretty basic but good enough for a short trip away. The rooms are semi renovated, the bed is very comfortable. We stayed in a King Suite ##### Elizabeth Stayed 3 nights in Jul 2025 ### 6/10 Okay #### David Sep 30, 2025 Disliked: Property conditions & facilities Was given a room that faced a multi level parking so view was the side of a ramp going up to next level and windows let all traffic noise in will not stay here again ##### David Stayed 2 nights in Sep 2025 ### 8/10 Good #### Kris Aug 10, 2025 Liked: Amenities Clean and tidy and safe ##### Kris Stayed 1 night in Aug 2025 ### 6/10 Okay #### Timothy Aug 23, 2025 It needs renovation because it's looking tired. ##### Timothy Stayed 6 nights in Aug 2025 ### 8/10 Good #### Cynthia Jun 13, 2025 Liked: Cleanliness, amenities, property conditions & facilities Good bed to sleep. ##### Cynthia Stayed 1 night in Jun 2025 ### 10/10 Excellent #### susie Aug 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Thoroughly enjoyed the family stay. Only negative is that the heating controller wasn’t functioning properly and the room was too hot! Otherwise an excellent stay. Some facilities could be upgraded eg bathrooms around the hotel ##### susie Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### kim Aug 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I was transferred to this hotel as the one I booked has closed down. Note that Pullman and Mercure are in 2 separate towers. The Mercure lobby is not as nice but they share facilities. The rooms are as expected, minimalist but the beds are very comfy and the staff are very nice and helpful. The bar and lobby area is absolutely amazing. I will definitely be back ##### kim Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Mahnaz Jul 19, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Had a good and easy stay overall. The food and drink services were of good quality, and the gym, spa, and plunge pool were definite highlights. Parking was convenient, though it comes at a cost of $25 per day. The only downside was the view — a bit underwhelming compared to expectations. ![](https://a.travel-assets.com/ugc/hotel-reviews/ea3f0447-fd45-4e5c-9bee-e5097bd3280a-1752926962969.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/fee82eb5-34e7-4403-9992-ccabc1aca63e-1752926964426.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Mahnaz Stayed 3 nights in Jul 2025 ### 8/10 Good #### Ben Jul 14, 2025 Liked: Cleanliness, amenities Nice ##### Ben Stayed 5 nights in Jul 2025 ### 6/10 Okay #### George Jul 4, 2025 Liked: Cleanliness, amenities Basic hotel, in a good location close to the lake and not far from the CBD. 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