ibis Melbourne Hotel and Apartments

Photo gallery for ibis Melbourne Hotel and Apartments

Primary image
Balcony
In-room safe, individually furnished, desk, laptop workspace
In-room safe, individually furnished, desk, laptop workspace
In-room safe, individually furnished, desk, laptop workspace

Overview of ibis Melbourne Hotel and Apartments

UNESCO Sustainable Travel Pledge

ibis Melbourne Hotel and Apartments

3.5 star property

4.1/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services
  • Parking available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays
  • Hand sanitizer provided
Map
15-21 Therry Street, Melbourne, VIC, 3000

Explore the area

  • Popular LocationQueen Victoria Market4 min walk
  • Popular LocationMelbourne Central8 min walk
  • Popular LocationPrincess Theatre15 min walk
  • AirportMelbourne, VIC (MEL-Tullamarine)23 min drive

Choose dates to view prices

About this area

Melbourne

Near a metro station, ibis Melbourne Hotel and Apartments is in Melbourne Central Business District, a neighborhood in Melbourne with good shopping. Royal Exhibition Building and Princess Theatre are cultural highlights, and travelers looking to shop may want to visit Queen Victoria Market and Melbourne Central. Looking to enjoy an event or a game? See what's going on at Marvel Stadium or Rod Laver Arena. Guests appreciate the hotel's central location.

What's nearby

  • Queen Victoria Market - 4 min walk
  • State Library of Victoria - 6 min walk
  • Old Melbourne Gaol - 6 min walk
  • Melbourne Central - 8 min walk
  • Princess Theatre - 15 min walk

Getting around

  • Melbourne Central Station - 7 min walk
  • Flinders Street Station - 18 min walk
  • Melbourne Airport (MEL) - 23 min drive

Restaurants

  • Simply Spanish - 2 min walk
  • Cafe Victoria - 2 min walk
  • Coffea Cafe - 2 min walk
  • Borek Bakehouse - 2 min walk
  • Market Lane Coffee - 2 min walk

About this property

ibis Melbourne Hotel and Apartments

Eco-friendly Melbourne hotel in Melbourne Central Business District, walk to Queen Victoria Market
This smoke-free hotel features a restaurant, a snack bar/deli, and a 24-hour business center. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include a conference center, coffee/tea in a common area, and a business center. All rooms are soundproofed and offer free WiFi and hair dryers. For a bit of entertainment, TVs come with satellite channels, and guests can also appreciate conveniences like refrigerators and coffee makers.
Ibis Melbourne Hotel and Apartments offers 250 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished. Satellite television is provided. Bathrooms include complimentary toiletries and hair dryers.

This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Bureau Veritas (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (AUD 27 per day; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 6:00 AM - 6:30 PM
  • Airport shuttle at scheduled times

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 7:00 AM–10:30 AM on weekends: AUD 25 per person
  • 1 restaurant
  • Free daily reception
  • Coffee/tea in common area(s)

Family friendly

  • Babysitting (surcharge)
  • Free cribs/infant beds
  • Laundry facilities
  • Refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Elevator
  • Front-desk safe
  • Newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • Chinese (Mandarin)
  • English
  • Hindi
  • Italian
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Conference center (3988 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Braille signage
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • In-room accessibility
  • Roll-in shower
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 32-inch TV
  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Safe
  • Soundproofing
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 50.00 per day

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: AUD 25 per person (approximately)
  • Airport shuttle fee: AUD 39 per person (roundtrip)
  • Airport shuttle fee per child: AUD 39 (roundtrip), (from 1 to 12 years old)
  • Self parking fee: AUD 27 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Credit card charges are subject to a surcharge of 1.3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The photos in this description reflect the brand standard and are provided for illustrative purposes only
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Ibis Hotel Melbourne
Ibis Melbourne
Melbourne Ibis
ibis Melbourne Hotel Apartments
ibis Hotel Apartments
Ibis Melbourne And Apartments
ibis Melbourne Hotel and Apartments Hotel
ibis Melbourne Hotel and Apartments Melbourne
ibis Melbourne Hotel and Apartments Hotel Melbourne

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 338 out of 983 reviews
5 - Excellent 34%
Rating 4 - Good. 471 out of 983 reviews
4 - Good 48%
Rating 3 - Okay. 128 out of 983 reviews
3 - Okay 13%
Rating 2 - Poor. 29 out of 983 reviews
2 - Poor 3%
Rating 1 - Terrible. 17 out of 983 reviews
1 - Terrible 2%

4.2/5

Cleanliness

4.3/5

Staff & service

3.9/5

Amenities

3.9/5

Property conditions & facilities

3.9/5

Eco-friendliness

3/5 Okay

Travelled with family, Travelled with group
The drive way. No proper sign . Housekeeping no staff have to go to reception for things
Stayed 2 nights in Apr 2022

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for walking or tram access. No daily room make-up due to pandemic - have not experienced this elsewhere. Had to ask twice for a blanket. Room badly in need of a comfortable chair and lamp - an empty corner with power point otherwise unused.
Stayed 4 nights in Mar 2022

2/5 Poor

Travelled with group
Disliked: Staff & service, amenities
Immediately put off at check-in by the male manager/supervisor who served us. Very rude, judgemental, abrupt, and unhelpful. The hotel is fine. Nothing special. Close to mcdonalds and queen vic market. Probably wouldn't return.
Stayed 1 night in Mar 2022

1/5 Terrible

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience, bad service, no infection control. I asked for sheets, they asked me to leave dirty sheets out of room, they remain there for more than 24 hours, they didn't have any spare sheets even. No cleanliness equipments provided. No toilet papers
Stayed 2 nights in Feb 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two night stay
This hotel is in a great location, very close to the Victoria Markets and in walking distance to Lygon street, very accessible to trams. The hotel is not fancy, due to location and price I always stay here when I visit Melb.
Stayed 1 night in Feb 2022