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Grand Hyatt Melbourne

Photo gallery for Grand Hyatt Melbourne

Exterior
Diplomatic Suite | View from room
Building design
Egyptian cotton sheets, premium bedding, pillowtop beds, minibar
Breakfast, lunch and dinner served, international cuisine

Overview of Grand Hyatt Melbourne

Grand Hyatt Melbourne

5.0 star property

8.8/10 Excellent

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
Map
123 Collins Street, Melbourne, VIC, 3000

Guests rated this location 9.7/10 - Exceptional

Explore the area

  • Popular LocationMelbourne Central10 min walk
  • Popular LocationQueen Victoria Market8 min drive
  • Popular LocationCrown Casino8 min drive
  • AirportMelbourne, VIC (MEL-Tullamarine)31 min drive

Room options

About this area

Melbourne

In the entertainment district, Grand Hyatt Melbourne is in Melbourne Central Business District, a neighborhood in Melbourne with good shopping. Sidney Myer Music Bowl and URBNSURF Sports Park are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Collins Street and Degraves Street. Traveling with kids? Consider SEA LIFE Melbourne, or check out an event or a game at Melbourne Park. Kayaking and parasailing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and rock climbing nearby.
Visit our Melbourne travel guideOpens in a new window
Map

What's nearby

  • Forum Theatre - 4 min walk
  • Australian Centre for the Moving Image - 6 min walk
  • Melbourne Central - 10 min walk
  • Queen Victoria Market - 8 min drive
  • Crown Casino - 8 min drive

Getting around

  • Flinders Street Station - 8 min walk
  • Parliament Station - 8 min walk
  • Melbourne Airport (MEL) - 31 min drive

Restaurants

  • Chin Chin - 2 min walk
  • Collins Kitchen - 1 min walk
  • Grand Hyatt Club Lounge - 1 min walk
  • Il Solito Posto - 1 min walk
  • Dessous - 1 min walk

About this property

Grand Hyatt Melbourne

5-star luxury hotel located in Melbourne Central Business District
Located close to Crown Casino, Grand Hyatt Melbourne provides shopping on site, a coffee shop/cafe, and a hair salon. Active travelers can enjoy aerobics, Pilates, and basketball at this hotel. Treat yourself to a facial, a deep-tissue massage, or a manicure/pedicure at City Club, the onsite spa. The onsite restaurant, Collins Kitchen, features international cuisine and brunch. Yoga classes are offered at the 24-hour gym; the property also has dry cleaning/laundry services, a fireplace in the lobby, and car rentals on site. In addition to a bar and a 24-hour business center, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An indoor pool with sun loungers
  • Limo/town car service, buffet breakfast (surcharge), and an outdoor tennis court
  • Valet parking (surcharge), an electric car charging station, and express check-out
  • Concierge services, a computer station, and coffee/tea in the lobby
  • Guest reviews say great things about the helpful staff and location
Room features
All 550 rooms have comforts such as premium bedding and air conditioning, in addition to thoughtful touches like late night room service and free WiFi. Guest reviews speak positively of the comfortable rooms at the property.
More amenities include:
  • Childcare services and free infant beds
  • Hypo-allergenic bedding, Egyptian cotton sheets, and pillowtop mattresses
  • Bathrooms with deep soaking tubs and hair dryers
  • 32-inch HDTVs with premium channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Languages

Chinese (Mandarin), Dutch, English, French, German, Hindi, Italian, Korean, Russian, Spanish, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Valet parking on site (AUD 90 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends; AUD 47–50 for adults and AUD 23.50–25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Collins Kitchen
  • Lobby Lounge & Bistro Bar
  • Ru-Co Bar

Things to do

  • 24-hour gym
  • Basketball
  • Fitness classes
  • Full-service spa
  • Indoor pool
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Tennis lessons
  • Yoga classes

Family friendly

  • Children's games
  • Free crib
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 15 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (9,688 square feet of space)

Outdoors

  • Pool loungers

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Elevator
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Ballroom
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian-cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers

Entertainment

  • 32-inch LCD TV with premium digital channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Late-night room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 80 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 47–50 for adults, and AUD 23.5–25 for children
  • Valet parking fee: AUD 90 per night (in/out privileges)
  • Rollaway bed fee: AUD 80 per day
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Grand Hyatt Melbourne
Grand Hyatt Melbourne Hotel
Hyatt Melbourne Grand
Melbourne Grand Hyatt
Grand Hyatt Melbourne Hotel Melbourne
Hyatt Melbourne
Melbourne Hyatt
Grand Hyatt Melbourne Hotel
Grand Hyatt Melbourne Melbourne
Grand Hyatt Melbourne Hotel Melbourne

Frequently asked questions

Does Grand Hyatt Melbourne have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Grand Hyatt Melbourne?

As of Mar 31, 2023, prices found for a 1-night stay for 2 adults at Grand Hyatt Melbourne on Apr 9, 2023 start from CA $280.16, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Hyatt Melbourne pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Hyatt Melbourne?

Valet parking is available for AUD 90 per night.

What time is check-in at Grand Hyatt Melbourne?

Check-in is from 3:00 PM - anytime.

What time is check-out at Grand Hyatt Melbourne?

Check-out is at 11 AM.

Where is Grand Hyatt Melbourne located?

This family-friendly Melbourne hotel is located in the entertainment district, within 1 mi (2 km) of Collins Street and Crown Casino. Melbourne Central and Queen Victoria Market are also within 2 mi (3 km). Parliament Station is 8 minutes by foot and Flinders Street Station is 8 minutes.

Can I cancel my reservation for free at Grand Hyatt Melbourne and receive a full refund?

Yes, Grand Hyatt Melbourne offers free cancellation on select room rates, because flexibility matters! Please refer to Grand Hyatt Melbourne cancellation policy on our site for more details about any exclusions or requirements.

Grand Hyatt Melbourne Reviews

Grand Hyatt Melbourne Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 619 out of 1003 reviews" "
" "10 - Excellent 62%
Rating 8 - Good. 220 out of 1003 reviews" "
" "8 - Good 22%
Rating 6 - Okay. 98 out of 1003 reviews" "
" "6 - Okay 10%
Rating 4 - Poor. 43 out of 1003 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 23 out of 1003 reviews" "
" "2 - Terrible 2%

9.0/10

Cleanliness

8.9/10

Staff & service

8.7/10

Amenities

8.7/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kem

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location; walking distance to many major attractions around the city.
Stayed 2 nights in Mar 2023

10/10 Excellent

Dylan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing service from the staff, clean, welcoming, comfortable and luxurious
Stayed 2 nights in Mar 2023

4/10 Poor

Sally

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

David

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic staying here, loved it!
Stayed 1 night in Mar 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Staff & service, property conditions & facilities
We enjoyed our stay, location was really good for our needs. Bedding was great & comfortable. Breakfast was delicious with plenty of choices for gluten free.
Stayed 2 nights in Mar 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ll located , great views , beautiful rooms
Stayed 3 nights in Mar 2023

6/10 Okay

Matthew

Stayed 4 nights in Mar 2023

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grand Hyatt staff are excellent on arrival. They helped me in the bar area to find a suitable area for a teams meeting, the Bell staff, stored my bag for the day and returned it to me without delay when I arrived back to be picked up at the end of the day. The rooms are super comfortable and I was able to catch up on some well needed rest. Overall excellent.
Stayed 1 night in Mar 2023

4/10 Poor

Ross

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
After visiting for the first time in more than 30 years I came away disappointed. Lovely hotel, lovely room, great location. But..... You could hear what was going on in adjacent rooms - sound proofing not very good. Who wants to hear people showering at 1am? Also, I left the room on my 2nd day at about 930am. Flipped the "make up my room" switch which I checked illuminated the indicator outside my room. I returned to room just after 1pm and it had not been made up. I then left for lunch and saw one of the housekeeping staff in the room 2 doors down - I asked her to get my room made up while I was out to lunch. I returned and all sign of the housekeeper had disappeared and my room not made up. I then went out for dinner at 630pm and flipped the switch again - room not made up when I returned after midnight. Not acceptable.
Stayed 2 nights in Feb 2023

10/10 Excellent

carol

Stayed 1 night in Feb 2023