Standard Apartment, 1 Bedroom
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Reviews of Easystay Apartments

3.5 out of 5
Easystay Apartments
Raglan Street, Check in at 63 Fitzroy Street, St. Kilda East, VIC

Reviews

6.8
Rating 10 - Excellent. 21 out of 138 reviews" "
Rating 8 - Good. 53 out of 138 reviews" "
Rating 6 - Okay. 34 out of 138 reviews" "
Rating 4 - Poor. 13 out of 138 reviews" "
Rating 2 - Terrible. 17 out of 138 reviews" "

7.6/10

Cleanliness

7.0/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Laura, Kangaroo Valley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Faulty Towers
I booked this apartment as it is very close to my sons house. When collecting the keys at Fitzroy Street (I didn’t like that you had to pick the keys up and check in at a different location) I was informed that the room was no longer available as it was being renovated (I booked the apartment in January). They had contacted me and left a message 5 days prior but I did not see them prior to checking in. Why did they not keep trying? Renovations do not suddenly happen so why was I not contacted weeks before? They offered us a different location in which we stayed 1 night in Blessington Street. It was supposed to be a 1 bedroom apartment but the bedroom had 2 bunk beds and the sitting room had another bed in it. Not suitable for our needs. We were able to get a refund for the remaining nights.
Stayed 5 nights in Jun 2018

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Comfortable bed and easy to keep tidy. Great to have a laundry on the premises.
Response from sm on Apr 25, 2018
thank you

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Clean but basic.
Staying in Melbourne for the week for work Limited choice due to Grand prix plus proximity to co-workers. Off site reception OK, they drive you to apartment then drop you with no help with bags, no lift. Apartment was a good two blocks from Balaclava shops and tram. Quiet except for tolerable rumble of train adjacent. Inside was stuffy and no security on windows (door also had no extra latch) made it hard to air. Aircon on wall in kitchen - stretch to reach. Kitchen OK with full stove, fridge and microwave. No coffee maker. Bed OK, but the furnishings are tired and drab. Bathroom OK with basic pump dispenser toiletries, two towels and mat. Hairdryer in cupboard. Charges are annoying. $75 if you don't washup and $25 extra if you request a change of linen. Pots are cheap and need replacing
Stayed 4 nights in Mar 2018
Response from sm on Apr 3, 2018
sm

6/10 Okay

Verified traveller

Liked: Staff & service
Ok but not great
The sofa bed was a complete piece of junk, my five your old was not able to sleep on it. The kitchen need a deep clean s there was oil residue for cooking on the cabinet doors. The bed Head was ripped. So all in all ok but not great.
Stayed 2 nights in Mar 2018
Response from sm on Mar 22, 2018
thnak you

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Handy
The check in was great and easy. It was not a problem that the check in was away from where we were staying as we were taken to it. The staff throughout were friendly. There were 4 of us staying and 3 towels were given. It would of been nicer to get 4 and 1 hand towel. The kitchen utensils were very basic. We had to buy things like scissors and bigger mugs. A few extras would of really made our stay easier. The standard of the way it had been cleaned was poor. I found we were washing the cutlery and dishes and wiping down areas and remote controls when we first arrived. The location was great. Handy to a local park which my children loved. A supermarket is around 5 minutes away and cafes are easy to get to. Overall we had a great stay. Security around the property was great.
Stayed 10 nights in Jan 2018
Response from sm on Jan 21, 2018
thank you

8/10 Good

Bev, Foster, Vic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay for Travellers.
I found the Hotel to be a reasonably comfortable and suitable accommodation. You have nearby Chapel Street for eateries and shopping. And the other direction, Balaclava for eateries and Coles for your grocery needs. The full kitchen gives you flexibility to cook for yourself, saving money. I enjoyed my stay and would do it again. A 15min stroll through Alma Park to the Avenue Hospital was ideal. Where my partner was undergoing surgery. I felt secure at all times. Be aware when booking that there are rooms on a second level also. Rooms are comfortable but the bathrooms are small.
Stayed 5 nights in Jan 2018
Response from sm on Jan 21, 2018
thank you

6/10 Okay

May, Canberra, ACT

Liked: Cleanliness
Disliked: Staff & service
Having to check in at a separate address is inconvenient after a long drive, and it doesn’t help when the staff are rude. Having to pay for parking at the actual motel is also a bit ridiculous.. have never had to do this anywhere else throughout Australia. The room itself was fine, however we had to take the mattress off the foldout couch and put on the floor as there was no support so I would have been rolling into my other half all night.
Stayed 1 night in Jan 2018
Response from sm on Jan 21, 2018
thank you

8/10 Good

stacy, Adelaude

Liked: Staff & service, property conditions & facilities, room comfort
nice little place
Nice place friendly staff Only down fall was the parking area access was to narrow to fit our car Had to use street parking
Stayed 1 night in Jan 2018
Response from sm on Jan 8, 2018
thank you

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thief’s
Took 1500 out of my account with out telling me for damages that were already there when i checked in! Manager simon will not answer my calls or emails and has hung up on my dad 4 times. has threatened to charge me more
Stayed 2 nights in Nov 2017
Response from sm on Dec 5, 2017
we explained it all more than once, you damaged the room and were charged for some of the repairs

6/10 Okay

Holly, Adelaide

Reasonable stay, would stay again. Facilities were acceptance.
Stayed 2 nights in Nov 2017
Response from sm on Dec 7, 2017
thank you

2/10 Terrible

ben, ballarat

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Where are the curtains
The fold out bed needs a new mattress. The steel bar across the middle hurts your spine. Impossible to sleep on it. And no curtain on the kitchen window !!!!what the hell!!! Looks like we are getting up at sunrise then!!! And the neighbour can look straight into the room!! This is by far the worst room I Hav stayed in through wotif. Very disappointing
Stayed 1 night in Nov 2017
Response from sm on Dec 5, 2017
thank you

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Unprofessional change in quoted cost
In the minutes between starting to book this room at a quoted price and settling the payment the price went up over 10%. I consider this unprofessional and I wonder if it is legal to falsely advertise at a lower price and then charge a higher price at the payment step. We were left with half a roll of toilet paper for a three day stay. We requested the iron be changed twice as it was dirty and sticking to the clothes. We finally gave up as the third iron leaked a disgusting white fluid onto the clothes.
Stayed 3 nights in Oct 2017
Response from sm on Nov 17, 2017
thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the price. Note though that the check in is a couple of km away.
Stayed 1 night in Oct 2017
Response from sm on Nov 17, 2017
thnk you

6/10 Okay

tom, newcastle nsw

Liked: Cleanliness, property conditions & facilities, room comfort
Clean and tidy, not much more
Handy place, easy for public transport if you’re visit, inexpensive, secure parking, clean and tidy. But. Noisy at night yet quiet during the day (!). small room but that’s ok. biggest beef was the blinds don’t actually give you complete privacy as they’re set back from the window a bit so anyone walking past has a reasonable chunk of clear vision.
Stayed 1 night in Oct 2017
Response from sm on Nov 17, 2017
thank you

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & clean
When I first saw the place from the outside I thought it was going to be a little bit grungy but as soon as I got inside I was pleasantly surprised. It was nice, clean and modern and I would stay there again.
Stayed 1 night in Oct 2017
Response from easystay on Nov 17, 2017
thank you

8/10 Good

steve, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easystay raglan
Great spot. Nice room.clean. would reccommend ñnnnnbnnnbnnbbbbnnb
Stayed 1 night in Oct 2017
Response from sm on Dec 5, 2017
thank you

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect budget accommodation!
Outstanding service from the friendly staff. Clean and up to date apartment. Comfortable and relaxing stay. Would highly recommend! Close to shops,supermarket and cafes. Have no complaints.
Stayed 5 nights in Sep 2017
Response from easystay on Nov 17, 2017
thank you

8/10 Good

Kate, Melbourne VIC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away home
Great lace to stay for inner Melbourne or Dt. Kilda. All amenities were there and were adequate. But as some one who is 170 cm I couldn't reach up high enough to use the microwave oven or get the glasses from the cupboards. Awkward. Also I had packed all my belongings up and went to get my car to load everything in. When I went to open the door my keypass would not work!! It was 10:02 am and Access had already been blocked. Fortunately for me the manager was onsite that day and he unlocked my door so so I could load my car and leave. Again life could have been very difficult because of this - a clear warning would have meant that I was a ltttle earlier and not licked out!
Stayed 3 nights in Sep 2017
Response from sm on Nov 17, 2017
thanks

6/10 Okay

Roz, ACT

Liked: Cleanliness, staff & service
It is close to my family
The apartment was clean and comfortable ,close to were I wanted to be. The trains pasting are noisy and the next room's early morning alarm is VERY affective. ..for all .
Stayed 4 nights in Aug 2017
Response from sm on Aug 21, 2017
thank you

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel
I heat it. I do not recommend this hotel to anyone.
Stayed 7 nights in Jul 2017
Response from sm on Aug 15, 2017
Dear guest you reserved a non refundable room so we would not be able to refund you when you do not show up

8/10 Good

Abu

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2017
Response from easystay on Aug 14, 2017
thank you

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
I think it was good enough to recommend it to the others
Stayed 5 nights in Jul 2017
Response from sm on Aug 15, 2017
thank you

6/10 Okay

Julia, Canberra, ACT

Liked: Cleanliness
Nice basic apartment
Easystay apartments Raglan St are a basic apartment style accommodation. We were missing a few things and a male staff member was very helpful in getting them to us as soon as possible. The location was good, right near a park that the kids enjoyed playing at, and not too far from shops and public transport. We did like that the apartments had a secure front gate as well, although the driveway is a squeeze. It would have been nice to have one free towel change over the week as the thin hotel towels don't dry well, especially in winter.
Stayed 4 nights in Jul 2017
Response from sm on Aug 15, 2017
thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, fantastic for family
Great service- staff even dropped off a card I left at the service desk. Thankyou!
Stayed 1 night in Jun 2017
Response from sm on Aug 15, 2017
thank you

6/10 Okay

Keith, Geelong

Liked: Staff & service
Disliked: Room comfort
Ok if your staying for working reasons.
I was working in the area for a week, it was fine for my purposes. It wouldn't suite me if I was holidaying.
Stayed 3 nights in May 2017
Response from sm on Jun 13, 2017
Dear guest we are trying to locate the fan that causes the noise for you now

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and a nice clean and comfy place to stay. We'd definitely stay there again!
Response from sm on May 16, 2017
thank you

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Was a convenient location but very inconvenient that the check in location was 3 or 4kms away from the property. This was not clear when booking.
Response from sm on Mar 27, 2017
thank you

10/10 Excellent

Sharlan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel close to city
Staff were helpful at check in and the hotel had everything you needed in the kitchen and bathroom.
Response from sm on Mar 27, 2017
thank you

10/10 Excellent

Billy, Gold Coast

Liked: Cleanliness, property conditions & facilities, room comfort
Good value
Surprisingly spacious and clean apartment, comfortable bed, high quality linen, two TVs. Kitchen had everything needed to be self-contained. Good security. Drab building complex and a little dated, but only a stone's throw from beautiful Alma Park. Would stay there again.
Response from sm on Mar 27, 2017
thank you

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in and access.
Quiet residential. Close enough to amenities. Trouble free stay.
Response from sj on Feb 28, 2017
thank you

2/10 Terrible

liz, Tas

Disliked: Cleanliness, property conditions & facilities, room comfort
Backpacker hostel?
Arrived late. Loud and very dunk louts were our neighbours until 3.45 am. The room was poorly ventilated, paper thin walls. Some previous guest still had their belongings hanging in the wardrobe. Certainly the website Eaststay Apartments had been photoshopped because the room was nothing like the photo. No staff on site so inconsiderate drunken louts next door had a wonderful place to party. I have never stayed in any accommodation where the phone has a 'Phone Security' label on it. If the phone only worked that would have been an asset. Says it all.

8/10 Good

jhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice hotel, but the walls between the rooms are thin and my next door neighbour was quiet loud
Response from sm on Mar 27, 2017
thank you

2/10 Terrible

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Lowest
Worst place I've stayed in due to staff are very rude and give you no privacy at all.

8/10 Good

Victoria

Liked: Cleanliness, staff & service, room comfort
Convenient and clean
It suited me very well as it was close to the people I was visiting
Response from easystay on Mar 27, 2017
thank you

8/10 Good

Mel, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, and clean rooms. Pleasant place to stay. Close to amenities- would suit small family or couple visiting Melbourne.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really disappointing room which didnt live up to the photos promised on the website. Uncomfortable hard beds and sofa bed which sagged and dug into back. Nursing a sore back with wheatbag as we speak. Minimal servicing to room with charges applied if wanting more than the bin liner changed. Unfriendly sign on kitchen windowsill warning of $75 charge if dishes left undone! Left with bad taste in mouth and sore back. Cannot recommend this place unfortunately .
Response from General Manager on Oct 21, 2016
thank you

6/10 Okay

Verified traveller

It was ok good security
Response from easy on Oct 21, 2016
thank you

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not happy disappointing as its not a apartment
this services apartments is an old set of units which are very old. no lift if they give you 1st floor units. will charger for cleaning. and if you have a big car 4x4 forget about parking as it wont go through there parking lane without a dent. no happy at all.
Response from easy on Oct 21, 2016
thank you

8/10 Good

Nellie0727, perth australia

Liked: Cleanliness, property conditions & facilities, room comfort
Good secure family stay
We were delighted with Easy Stay Raglan St especially with the price. Ample space and facilities for a family of four - not in the hustle and bustle of St Kilda but easy enough to get to everywhere on public transport and easy for visitors to find on-street parking. We were delighted with it for a family stay.
Response from eassy on Oct 4, 2016
thank you for your review

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Response from General Manager on Oct 4, 2016
thank you for your review

2/10 Terrible

amanda , country Vic

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep away from this one
Where do I start? We were put in Front room...plenty of vacancies but street noise loud!!! Had other guests attempt to check into our room at 8pm. No blinds in lounge where sofa bed is. Kettle didn't work. Will never stay with these guys again. Made complaints that they said basically "oh well"
Response from manager@easystay.com.au on Oct 4, 2016
thank you for your review

8/10 Good

J, ballarat

Liked: Cleanliness, staff & service, property conditions & facilities
Cheap and convenient
Good for the price. Only complaint was that the bed was a bit uncomfortable.
Response from easy on Oct 4, 2016
thank you for your review

8/10 Good

Adam, TAS

Liked: Staff & service, room comfort
Convenient location. Easy walking into St Kilda.
The apartment was simple, but had everything we needed.
Response from easy on Aug 25, 2016
thank you

2/10 Terrible

hurt, adelaide

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didnt like my stay
Didnt like it curtains broken no privacy things taken off bench that was not rubissh washing machine not working
Response from easy on Aug 25, 2016
hi there we dont have washing machines and could you tell us which room to inspect the curtains

8/10 Good

Lucy, Adelaide

Liked: Cleanliness, staff & service, room comfort
Convenient and a great price
Really enjoyed our stay - the unit was well furnished and in a great location. There was something wrong with the plumbing though, and the pipes clanged sporadically throughout our stay.
Response from easy on Jul 12, 2016
thank you

6/10 Okay

julie, Perth, WA

Disliked: Room comfort
Clean basic accommodation
Basic accommodation for a short period but close to facilities I wanted. Room was very cold so left heating on all night.
Response from easy on Jul 12, 2016
thank you

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location close to daughter
Simple and comfortable. I think it should be able to add only a short comment and submit my review. Asking to add more I was nearly going to cancel the process!!!
Response from easy on Jun 23, 2016
Thank you for taking the time to write your review of our property, your comments are very much valued.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great alive for money. Some other guests a bit noisy and Windows rattle a bit from train. Overall though we were happy and will stay again.
Response from easystay on Jun 23, 2016
Thank you for taking the time to write your review of our property, your comments are very much valued.

6/10 Okay

Sangamithra, Sydney

Liked: Cleanliness, staff & service
Convenient
Nothing fancy but livable.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future