BBQ/picnic area

Reviews of Best Western Plus Travel Inn Hotel

4 out of 5
Best Western Plus Travel Inn Hotel
Cnr Grattan and Drummond Streets, Carlton, VIC

Reviews

8.4

Very good

Rating 10 - Excellent. 401 out of 1000 reviews" "
Rating 8 - Good. 440 out of 1000 reviews" "
Rating 6 - Okay. 114 out of 1000 reviews" "
Rating 4 - Poor. 32 out of 1000 reviews" "
Rating 2 - Terrible. 13 out of 1000 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean and staff were very friendly, the food at the restaurant was very nice
Stayed 3 nights in Mar 2024
Response from Shannon on Mar 24, 2024
Thanks Rebecca. See you next time :)

8/10 Good

Yu-Chen

Travelled with family
Liked: Cleanliness
Excellent shopping and dining area. Very convenient with a swimming pool for hot days. Shame about carpark charges. We were charged $30aus/day because we booked through Expedia. The front desk guy was particularly friendly or helpful(check in 7Jan). He didn’t offered us an early checkin even though we were told the hotel wasn’t busy until AO starts. Very disappointed.
Stayed 6 nights in Jan 2024
Response from Shannon on Feb 12, 2024
Hi Yu-Chen,Thank you for completing the survey regarding your recent stay at our property.Appreciate it :)We have passed on your kind review to the team.Regarding early access to your room, the hotel was indeed almost full the night before. You reserved a Twin Room, of which there were none available for early check-in.Early access to a room is completely dependant on how busy it is the night before and what time guests vacate their rooms.Parking cost is comparable to other parking feesin the area and is actually quite competative. Looking forward to seeing you next time.Sincerely,ShannonGuest Services

10/10 Excellent

Susan

Travelled with family, Travelled with group
Stayed 1 night in Dec 2023
Response from Shannon on Feb 12, 2024
Thank you for completing the survey regarding your recent stay at our property.Appreciate it :)We have passed on your kind review to the team.Looking forward to seeing you next time.Sincerely,ShannonGuest Services

8/10 Good

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good position
Stayed 1 night in Dec 2023

8/10 Good

Julie

Liked: Staff & service, property conditions & facilities
Friendly efficient service. Clean room. Great location near good restaurants.
Stayed 1 night in Dec 2023

10/10 Excellent

Jehan

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Nov 2023
Response from Shannon on Dec 5, 2023
Thanks for the review, appreciate it :)

10/10 Excellent

Ines

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Wonderful service, staff super helpful, great location, nice rooms
Stayed 5 nights in Nov 2023
Response from Shannon on Nov 20, 2023
Thanks for the review, appreciate it :)

8/10 Good

Belinda

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Shannon on Nov 20, 2023
Thanks for the review, appreciate it :)

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Car park was full on arrival. In the advertising is claims off road car park. It did not say sorry car park is now full you may part out the front. If you say off road parking then deliver it please. Telling me I can park next door at a fee to me is a suitable option is not mentioned in on your advertising. Fix this and I will rate you all excellent in future.
Stayed 1 night in Nov 2023
Response from Shannon on Nov 13, 2023
Thanks for the review. We are looking into. See you next time :)

6/10 Okay

Elisabeth

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was very difficult to find the sign. The staff were all great. Having to get out of the car to use the intercom for the garage was antiquated., The bathroom was incredibly small and uncomfortable.
Stayed 1 night in Nov 2023
Response from Shannon on Nov 5, 2023
Hi Elisabeth,We have passed on your kind review to the team.Appreciate it :)All signs are well situated and very easy to see.Your room key opens the gate, so just drive up to the electronic reader in the carpark and swipe your card. This opens the gate to exit the carpark.Unfortunately we cannot do anything about the size of the ensuites, at least not until the next major referb.Maybe consider reserving an Executive Room on your subsequent visits. They have larger bathrooms.Look forward to seeing you again.Kind regards,ShannonGuest Services.Best Western Plus Travel Inn Hotel

4/10 Poor

Peter

Disliked: Property conditions & facilities
Very noisy and run down rooms
Stayed 1 night in Oct 2023
Response from Shannon on Oct 29, 2023
Thanks for the feedback.

10/10 Excellent

Peejay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa room was very comfortable and spacious. It was quiet at night thus was able to sleep well.
Stayed 3 nights in Sep 2023
Response from Shannon on Oct 2, 2023
Thank you for completing the survey regarding your recent stay at our property.We have passed on your kind words to the team.Appreciate it :)Look forward to seeing you again.Kind regards,ShannonGuest Services.

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly good although somewhat plain for the money (probably the going rate for the area though). The weather would probably need to be pretty hot before you use the pool as the heated temperature was quite cool.
Stayed 1 night in Sep 2023
Response from Shannon on Sep 27, 2023
Thanks Matt, see you next time :)

8/10 Good

Lyndall

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioning was terrible, it was very hard to regulate the temperature so we didn’t get a lot of sleep.
Stayed 1 night in Sep 2023
Response from Shannon on Sep 18, 2023
Hi Lyndall,We have passed on your feedback to Maintenance who has arranged technicians to service or replace the unit.Thanks for letting us know.See you next time :)ShannonGuest Services.

8/10 Good

Rey

Stayed 1 night in Sep 2023
Response from Shannon on Sep 6, 2023
Thank you, see you next time :)

8/10 Good

JOHN

Stayed 1 night in Aug 2023
Response from Shannon on Sep 6, 2023
Thank you, see you next time :)

10/10 Excellent

Ricarda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Shannon. on Aug 6, 2023
Thanks for the review :)

6/10 Okay

Melinda Gai

Travelled with partner
Liked: Cleanliness
It was alittle further than we realized from the city & little tired & needing a revamp
Stayed 1 night in Jul 2023
Response from Shannon on Aug 1, 2023
Hi Melinda,Thank you for completing the survey regarding your recent stay at our property.We are located in Carlton, the very first location next to the CBD. A 10 to 15 minute walk to LaTrobe Street.Our location is a huge reason guests choose to stay with us. Sorry it did not work for you.We are constantly making improvements and upgrades to the property, including installing a new lift, which we believe you mentioned on another review website.Installing a brand new lift is big job. We appreciate your patience during your one night stay, however with the new lift installed it shall make all subsequent visits all that much better.Look forward to seeing you again.Kind regards,ShannonGuest Services.Best Western Plus Travel Inn Hotel

4/10 Poor

David

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from Shannon. on Jul 31, 2023
Thanks for your feedback.Hope to see you again.

6/10 Okay

Terresa

Travelled with family
Liked: Cleanliness
Advertises they have a restaurant so arrived at lunchtime hoping to get lunch before going out in the afternoon but restaurant was closed so had to menu log it. Room was right next to lift mechanism so was woken up all night as people were using the lift
Stayed 1 night in Apr 2023
Response from Shannon on Jul 18, 2023
Hi Terresa,Thanks for the feedback.We advertise we have a restaurant open for breakfast (everyday) and dinner (Tuesday, Wednesday and Thursday only). We have never opened for lunch.Glad you were able to Menu Log it.A new lift is being installed as we speak, so this should alleviate any issues with noise from now on.Hope to see you another time.Kind regards,Shannon.Guest Services.

10/10 Excellent

roslyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel good but staff outstanding -offering help when my husband has mobility issues
Stayed 1 night in Jul 2023
Response from Shannon on Jul 14, 2023
Thanks, Roslyn. Always happy to help :)See you nest time.

10/10 Excellent

E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2023
Response from Shannon on Jul 9, 2023
Thanks for the review :)

10/10 Excellent

Dina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great location- a calm and friendly environment.
Stayed 3 nights in Jun 2023
Response from Shannon on Jun 18, 2023
Thanks Dina. Hope to see you again soon :)

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Shannon on Jun 16, 2023
Thanks John, see you next time :)

10/10 Excellent

Ailie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was within walking distance of places we needed to go
Stayed 2 nights in Jun 2023
Response from Shannon on Jun 14, 2023
See you next time :)

10/10 Excellent

Christine

Stayed 1 night in May 2023
Response from Shannon on May 13, 2023
Thanks, Christine :)

6/10 Okay

Tracey

Travelled with partner
We were charged for parking when it was suppose to be for free.
Stayed 1 night in Apr 2023
Response from Shannon on May 7, 2023
Hi Tracey,Parking is NOT free on any website other than our website travelinn.com.au or Best Western.All third party websites have always had a parking fee attached.Reserve your room direct next time for free parking.See you then :)Thanks for the feedback.Guest Services.

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness
Rooms are a little tight but. Lean and tidy. Confusion over breakfast time on week day vs weekend from their reception staff but no effort made following their error to make amends. We had to delay our leaving to find somewhere suitable to then go eat.
Stayed 1 night in Apr 2023
Response from Shannon on Apr 25, 2023
Hi Andrew,Breakfast times are published in the room. This information may be found on the desk.We do try to communicate clearly and effectively at all times, however sometimes we may get it wrong or what we say may be perceived incorrectly, so please accept our apologies and we do hope to see you soon.Enjoy your week :)

4/10 Poor

Andrew

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Our room was next to a loud elevator. Bar was not open or available. Room was very basic Bathroom was small. No complimentary water in the rooms.
Stayed 1 night in Mar 2023
Response from Shannon on Apr 2, 2023
Hi Andrew,Sorry to hear you did not enjoy your stay.We do hope to see you again.Kind regards,ShannonGuest Services.

6/10 Okay

Jacqui

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pool looked great. Disappointing that there was no milk in the room so couldn’t make a cuppa.
Stayed 1 night in Mar 2023
Response from Shannon on Mar 5, 2023
Hi Jacqui,Sorry to hear about the milk. If anything is ever not as it should be, kindly contact Reception. We can help at anytime.ShannonReception.

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Shannon on Feb 14, 2023
Thank you for the review.See you next time :)

2/10 Terrible

Sarah

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed
The cot we asked for was dirty and unusable. The wifi wasn’t working and the phone wasn’t working - had to go to reception with 3 month old as phone wasn’t working. Was told there was nothing that can be done about the wifi - needed it for the baby monitor. I’ve stayed here so many times and expected the usual standard.
Stayed 1 night in Jan 2023
Response from Shannon on Jan 29, 2023
Hi Sarah and Kelly,Thank you for your comments.We would like to take this opportunity to apologise for both issues.Housekeeping have been informed regarding the baby cot and will ensure this does not happen again.We contacted the internet provider who corrected the issue with the WiFi the very next day after alerting us to the issue.We do hope to se you again.ShannonGuest Services.

10/10 Excellent

Laura

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Well situated, clean and comfortable. Swift and friendly check in.
Stayed 1 night in Jan 2023
Response from Shannon on Jan 22, 2023
Thanks Laura. See you next time :)

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Shannon on Nov 13, 2023
Thanks for the review. See you next time :)

10/10 Excellent

Adrian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property was all maintained and rooms were clean. the pool (we didnt use it) looked clean & well maintained.
Response from Shannon on Jan 12, 2023
Thanks for the review :)

10/10 Excellent

Michael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay in a lovley atmosphere and great location. Will stay there again
Response from Shannon on Jan 15, 2023
Thanks, Michael. See you next time.

6/10 Okay

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
great spot toilet and shower very very small need to sit sideways on toilet
Response from Shannon on Dec 22, 2022
Hi Peter,Thanks for the comments.Have a great Christmas.

10/10 Excellent

Yvonne

Stayed 4 nights in Dec 2022

10/10 Excellent

Suzanne

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Shannon on Dec 7, 2022
Hi Suzanne,Thanks for the score.See you next time :)ShannonGuest Services.

8/10 Good

Rey

Stayed 3 nights in Nov 2022
Response from Shannon on Nov 25, 2022
Thanks Rey. See you next time :)

6/10 Okay

Kerry

Travelled with family
Liked: Cleanliness
The location is good, close to food, but $450 per night and other $30 for parking..just too expensive for what it was..which is just a motel
Response from Shannon on Nov 4, 2022
Hi Kerry,It can be busy during peak times.Call us anytime for any help with rates.Guest Services.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely tired and dirty hotel
It is one of the worst hotel I had stayed. The toilet bowl is covered in dried yellowish urine stains. Picture and actual room condition is vastly different. The hotel is very run down, I would give it a 2 stars.
Stayed 2 nights in Oct 2022
Response from Shannon on Nov 2, 2022
Hi Aileen,Sorry to hear you did not enjoy your stay.Do take care.Guest Services.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were super comfortable and it was astonishingly quiet! Such a great sleep and the later check out was really appreciated.
Stayed 1 night in Oct 2022
Response from Shannon on Nov 2, 2022
Thank you :)

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay. Friendly staff and great facilities.
Stayed 1 night in Oct 2022
Response from Shannon on Nov 2, 2022
HI Susan,Have passed on your comments to staff.See you next time.Shannon.Guest Services.

8/10 Good

Leanne

Stayed 2 nights in Oct 2022

10/10 Excellent

Raquel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a shame out stay was so brief. We will definitely return. Very satisfied customers. Thank you.
Stayed 1 night in Oct 2022
Response from Shannon on Oct 9, 2022
Thanks Raquel, see you next time :)

8/10 Good

Xolani

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Property is set in a quiet and convenient location. Although the room was clean generally, we do nd old foods and filters under the cupboard which could have been from previous customers stay. The Wi-Fi was useless. Entertainment was absolutely not there with Tv only having free to air channels.
Stayed 4 nights in Oct 2022
Response from Shannon. on Oct 9, 2022
Hi Xolani,Glad you liked the location. We have passed on your comments to Housekeeping, as this is somewhat unusual. There was an issue with the WiFi provider and this has since been resolved.Hope to see you again.

10/10 Excellent

Brenton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay and a short ride to the city on a tram.
Stayed 4 nights in Sep 2022
Response from Shannon on Oct 2, 2022
Thanks Brenton. See you next time :)

4/10 Poor

Chunyi

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

PETER

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice property close to city and dining options.
Stayed 1 night in Sep 2022
Response from Shannon on Sep 29, 2022
Thanks Peter, hope to see you again.