Staff are helpful and welcoming without being intrusive. Buffet breakfast is excellent and rooms are comfortable and well appointed although the room we were in this time was on the cusp of being little bit tired with both reading lights broken. The only thing I would like to see is complimentary Wi-Fi in the room although you can go down to the foyer and use it there.
The lady who checked us in was very nice and helpful. We had a great view from our room of the harbour. Etihad stadium was about a 5 minute walk away, the free trams to get you into and around the city was really close. Plenty of restaurants to choose from down stairs. Room was very clean, nothing to fault.
I booked this hotel as it looked elegant and it is in a fantastic location. Also fortunately for me as I was searching for hotels in Melbourne on expedia this one was having a 72 hr price reduction super special - so it won. Some of the reviews I read (after booking) said that the plumming was an issue - sounding very similar to our home plumming - either TOO hot or too cold. So when I got in the shower and this happened I wasn't surprised and as I've had experience with this kind of issue I was armed with the technique of slowly adjusting the cold tap to get the temperature right - and it did work.
We found the room quite hot and needed assistance to open the window - this was done really promptly. We tried to switch the aircon to cold but it was still warm - it may have been connected to the gerneral warm for winter hotel setting.So we turnd it off and requested a fan which was brought to our room promptly. The bed was a little lumpy but comfortable enough.
The location for exploring melbourne (art gallery and a show ) was perfect. Despite being a bit unfit and having a dodgy knee we walked to most venues and there is easy access to trams, trains and taxis.
We could not fault the staff - all friendly and helpful.
We did not try the room service menu as the one night we felt like a late night dinner /supper but by the that time they only offered fancy sandwiches - we fancied something simple - maybe if we'd asked they may have organized some alternative.
Australia's second-largest city, Melbourne's city centre incorporates the central business district, extending from Queen Victoria Market in the north, west to the Etihad Stadium, and south to Federation Square. The district is home to many corporate headquarters, financial institutions, theatres, Chinatown, and an established population of students and young professionals.