I would have rated this ‘terrible’ instead of just ‘poor’, except that the restaurant and wait staff were amazing. The younger receptionists at the front desk were also nice and did their best.
Now for the terrible part. I, and two family members, travelled from B.C. to Alberta to visit my sister who was dying. After a two-hour delay in Vancouver, we flew into Calgary and rented a car for the three hour drive to Medicine Hat. After checking in, we made our way to our separate rooms. The pool area was packed with people, and roving bands of feral children, both wet and dry, unencumbered by parents, were running around making noise and playing games throughout the halls. After about an hour of hearing them outside my door, I called the front desk. It was 9:20PM, and I needed to get some sleep to see my dying sister in the morning. The noise continued unabated until midnight!
One of my relatives, unbeknownst to me, also called the front desk to complain at 11:00PM and was treated quite rudely by another receptionist who had just started her shift.
While this was happening, my other relative, in a different section of the hotel, was experiencing a raging party that was going on in the room adjacent to her. She said people were drinking, yelling, and even verbally fighting, and folks came and went until 3:00AM. Wound up, we all had a only a few hours sleep.
I’ve travelled a lot and this was one of my worse hotel stays, if not the worst. I cannot recommend.