All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Heritage Inn & Suites on Apr 16, 2024
Hi Sherry, thank you for leaving us this excellent rating! We are so happy to know that you enjoyed your stay with us and that the breakfast made it even better and comfy beds. We hope to see you again soon! Sincerely, Heritage Inn & Suites.
Staff are super friendly and helpful. Rooms are very clean.
Carmen
Stayed 2 nights in Apr 2024
Response from Heritage Inn & Suites on Apr 15, 2024
Hi Carmen, thank you so much for this excellent review! We are thrilled to know that you really enjoyed your stay. We hope we get to welcome you back again soon! Sincerely, Heritage Inn & Suites
Let us check in early which was much appreciated. Check in was quick and easy. Rooms are new, clean and quiet.
Richard
Stayed 1 night in Apr 2024
Response from Heritage Inn & Suites on Apr 8, 2024
Hi Richard, thank you for leaving us this very kind review. We are thrilled to know that you enjoyed your stay and that the early and quick check-in, as well as the clean rooms, made it even better. We hope to see you again soon! Sincerely, Heritage Inn & Suites.
10/10 Excellent
Cody
Travelled with family and small children, Travelled with partner
Great place, clean and tidy. Great breakfast included in our stay. Pool is nice
Cody
Stayed 1 night in Mar 2024
Response from Heritage Inn & Suites on Mar 22, 2024
Hi Cody, thank you so much for this amazing review! We are so happy to know that you enjoyed your visit and that the cleanliness, breakfast, and pool enhanced your stay. We hope to see you again soon! Sincerely, Heritage Inn & Suites.
Very convenient to Number 1 Highway. Clean and quiet
Linda
Stayed 1 night in Mar 2024
Response from Heritage Inn & Suites on Mar 19, 2024
Hello Linda, thank you so much for this great review! We are thrilled to know that you found our hotel convenient, clean, and comfortable and that you enjoyed your stay. We hope to see you again! Sincerely, Heritage Inn & Suites.
Response from Heritage Inn & Suites on Mar 18, 2024
Hi Susan, thank you so much for the 5/5 review! We are really happy to hear that you enjoyed your stay and our hotel. We hope to see you in the future for another great stay. Sincerely, Heritage Inn & Suites.
Close to highway. Clean with amenities. Good breakfast.
Paul
Stayed 1 night in Mar 2024
Response from Heritage Inn & Suites on Mar 18, 2024
Hello Paul, thank you so much for leaving us this kind review! We are so glad that you enjoyed your stay and that the proximity to the highway, the amenities, and the breakfast made it an even better experience. We hope to see you again. Sincerely, Heritage Inn & Suites.
10/10 Excellent
Celina
Travelled with family, Travelled with family and small children
Feb 10, 2024
Liked: Cleanliness, staff & service, amenities
Elevator Issues scary Need better maintenance or anew company services for elevator
Celina
Stayed 1 night in Feb 2024
Response from Heritage Inn & Suites on Feb 22, 2024
Hi Celina, thank you so much for leaving us a 5/5 rating and for providing us with your experience in our elevator. Your feedback has been forwarded to the hotel's management and is being looked at to improve the experience for all guests. We appreciate the positive rating despite this issue and hope to see you again in the future. Sincerely, Heritage Inn & Suites.
10/10 Excellent
Janice
Feb 4, 2024
Liked: Amenities
Location was great
Janice
Stayed 1 night in Feb 2024
Response from Heritage Inn & Suites on Feb 21, 2024
Hi Janice, thank you for your kind words. We are so glad you enjoyed your stay. Sincerely,
Was a great place , and very accommodating for our hockey team
Edward
Stayed 2 nights in Jan 2024
Response from Heritage Inn & Suites on Jan 30, 2024
Hi Edward,We're thrilled to hear that you had a great experience at our hotel and that we could accommodate your hockey team effectively. Providing a positive and accommodating environment for our guests is important to us, and we appreciate your feedback. We hope to welcome your team back for another enjoyable stay in the future.Sincerely,Heritage Inn & Suites
Access to the exercise room and pool was not straight forward or convenient and the controls for the hot tub were in the locked exercise room.
Sandra
Stayed 1 night in Jan 2024
Response from Heritage Inn & Suites on Jan 22, 2024
Hi Sandra,We appreciate your feedback regarding the accessibility of our exercise room and pool. Our team is committed to enhancing the guest experience, and we apologize for any inconvenience you encountered. We will review this with our team to see where we can provide a more seamless and convenient experience for our guests.Sincerely,Heritage Inn & Suites
8/10 Good
Reed
Jan 17, 2024
Reed
Stayed 1 night in Jan 2024
Response from Heritage Inn & Suites on Jan 18, 2024
Hi Reed,Thank you for sharing this great rating. Your feedback is invaluable, and we look forward to the opportunity to exceed your expectations on your next visit.Sincerely,Heritage Inn & Suites
8/10 Good
Amanda
Travelled with family
Jan 13, 2024
Liked: Cleanliness, staff & service, amenities
My only complaint was this constant clicking sound from room 205. It went all night long, I used a white noise app and could still hear it. Almost drove me to insanity. But otherwise great stay. Staff were lovely.
Amanda
Stayed 1 night in Jan 2024
Response from Heritage Inn & Suites on Jan 17, 2024
Hi Amanda,We appreciate your feedback and apologize for the inconvenience caused by the clicking sound in room 205. Our team will investigate and address the issue promptly to ensure a more peaceful experience for our guests. We're glad to hear that despite this, you had an overall great stay and enjoyed the lovely service from our team. We hope to welcome you back for a more restful experience in the future.Sincerely,Heritage Inn & Suites
The staff was amazing! We really enjoyed our stay here.
Sara
Stayed 1 night in Dec 2023
Response from Heritage Inn & Suites on Jan 2, 2024
Hi Sara,Thank you for sharing this review! We appreciate your kind words regarding our team, and we are happy to hear you had an enjoyable stay.Sincerely,Heritage Inn & Suites
6/10 Okay
Bebeanne
Travelled with partner
Dec 26, 2023
The slow filling toilet makes this sucking noise for a minute and you also get to hear it when the next door unit flushes. Elite suite is not a suite and should be renamed.
Bebeanne
Stayed 1 night in Dec 2023
Response from Heritage Inn & Suites on Jan 3, 2024
Hi Bebeanne,Thank you for sharing this review and feedback. We apologize for any inconvenience due to the plumbing noises. We will have our maintenance team investigate this further. After reviewing your reservation details, we see that you booked one of our Elite Rooms and not a Suite. Should you be travelling to Brooks again in the future, our team would love to assist with matching you with a room type that fits your needs. We appreciate you choosing our hotel, and we look forward to your next visit.Sincerely,Heritage Inn & Suites
Response from Heritage Inn & Suites on Jan 2, 2024
Hi Steve,Thank you for sharing this review. We are thrilled to hear you had an enjoyable stay, and we look forward to your next visit. Sincerely,Heritage Inn & Suites
10/10 Excellent
Musenga
Travelled with family
Dec 25, 2023
Staff was very friendly and helpful. I just did not like a ticking and iritatating noises in the wall in our room.
Musenga
Stayed 1 night in Dec 2023
Response from Heritage Inn & Suites on Jan 3, 2024
Hi Musenga,Thank you for sharing this review and feedback. We apologize for any inconvenience due to the ticking noise you experienced, and we will have our maintenance team investigate this further. We are happy to hear you found our team to be friendly and helpful, and we appreciate your kind words. We look forward to your next visit. Sincerely,Heritage Inn & Suites
Room was clean and comfortable. My only critique was that there was no conditioner provided. Breakfast was good, not fantastic. Appreciated the individually wrapped items.
Diane
Stayed 1 night in Nov 2023
Response from Heritage Inn & Suites on Nov 28, 2023
Hi Diane,Thank you for your feedback. We're pleased to hear that you found the room clean and comfortable. We appreciate you sharing these comments as we continue to improve our overall guest experience. We hope to welcome you back for an improved experience during your next visit to Brooks.Sincerely,Heritage Inn & Suites
A great place for a get together with family and friends. There is a pool and hot tub. It was clean.
Gloria
Stayed 1 night in Nov 2023
Response from Heritage Inn & Suites on Nov 20, 2023
Hi Gloria,We're thrilled to hear that you had a great time hosting a get-together with family and friends at our hotel and you enjoyed the pool and hot tub. We are also pleased to hear that you found the cleanliness to your satisfaction. We appreciate your positive feedback and hope to welcome you and your loved ones back for another enjoyable stay.Sincerely,Heritage Inn & Suites
The room was spacious bed was very comfortable. Staff were very friendly. Only stayed one night but would definitely return if ever back to Brooks.
Kim
Stayed 1 night in Nov 2023
Response from Heritage Inn & Suites on Nov 20, 2023
Hi Kim,Thank you for sharing your positive experience at our hotel. We're happy to hear that you enjoyed the rooms and found the beds to be comfortable. We are also thrilled to hear that our friendly staff left a lasting impression. We look forward to welcoming you back whenever your travels bring you to Brooks.Sincerely,Heritage Inn & Suites
Very comfortable bed and linens.
Clean, quite. Very accommodating staff.
Lesli
Stayed 1 night in Nov 2023
Response from Heritage Inn & Suites on Nov 14, 2023
Hi Lesli,We're thrilled to hear that you had an enjoyable stay. Providing a quiet and accommodating environment for our guests is our priority, and we're delighted to know we met your expectations. Our team looks forward to welcoming you back for another pleasant stay in the future.Sincerely,Heritage Inn & Suites
10/10 Excellent
Jon
Nov 10, 2023
Liked: Cleanliness, staff & service, room comfort
Jon
Stayed 3 nights in Nov 2023
Response from Heritage Inn & Suites on Nov 13, 2023
Hi Jon,Thank you for sharing this rating. We are thrilled to hear you had an excellent stay, and we appreciate you sharing this feedback. Sincerely,Heritage Inn & Suites
There was so many beetles in our room. Killed a bunch our first night and then again on night two and 3.
Steve
Stayed 3 nights in Nov 2023
Response from Heritage Inn & Suites on Nov 10, 2023
Hi Steve,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback regarding the beetles is concerning, and we will promptly address this issue to ensure thorough inspection and resolution. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable stay in the future.Sincerely,Heritage Inn & Suites
Great family place to stay. Beds are comfortable and staff is amazing
alana
Stayed 1 night in Nov 2023
Response from Heritage Inn & Suites on Nov 10, 2023
Hi Alana,We appreciate you sharing this review and feedback, and we are happy to hear you and your family had an enjoyable. Thank you very much for choosing our hotel during your visit. We look forward to hosting you again.Sincerely,Heritage Inn & Suites
Clean and comfortable place for a competitive price. Would pick it again! Two families had a great time at the pool and for breakfast.
Anne-Marie
Stayed 1 night in Oct 2023
Response from Heritage Inn & Suites on Nov 7, 2023
Hi Anne-Marie,We're delighted to hear that you found our hotel clean, comfortable, and a great value for your stay. It's wonderful that both families had an enjoyable time at the pool and during breakfast. We appreciate your positive feedback and look forward to welcoming you back for another great experience in the future!Sincerely,Heritage Inn & Suites
Nice clean and quite room a very peaceful place to spend the night i will definitely come back here.
Erwin
Stayed 1 night in Oct 2023
Response from Heritage Inn & Suites on Nov 1, 2023
Hi Erwin,We're happy to hear that you had a pleasant and peaceful stay with us! Providing a clean, quiet, and comfortable environment for our guests is our priority. We can't wait to welcome you back for another enjoyable visit in the future.Sincerely,Heritage Inn & Suites
8/10 Good
Charles
Oct 16, 2023
Charles
Stayed 1 night in Oct 2023
Response from Heritage Inn & Suites on Oct 25, 2023
Hi Charles,Thank you for sharing this rating! We are happy to hear you had an enjoyable stay, and we hope to welcome you back again.Sincerely,Heritage Inn & Suites
10/10 Excellent
Katrina
Oct 16, 2023
Katrina
Stayed 1 night in Oct 2023
Response from Heritage Inn & Suites on Nov 7, 2023
Hi Katrina,Thank you for sharing this excellent rating! We are thrilled to hear you had an enjoyable stay, and we hope to welcome you back again.Sincerely,Heritage Inn & Suites
Very nice, clean and comfortable hotel. The staff is wonderful.
Verified traveller
Stayed 1 night in Oct 2023
Response from Heritage Inn & Suites on Oct 25, 2023
Dear Guest,Thank you for sharing this great rating! We are thrilled to hear you had an enjoyable stay and experience with our team. We appreciate you choosing our hotel during your visit to Brooks, and we hope to welcome you back again.Sincerely,Heritage Inn & Suites
Response from Heritage Inn & Suites on Oct 12, 2023
Hi Keltey,Thank you for sharing this great rating! We are happy to hear you had an enjoyable stay, and we hope to have the opportunity to welcome you back again.Sincerely,Heritage Inn & Suites
A cozy place and friendly staff makes my trip a plus.
Chihming
Stayed 1 night in Oct 2023
Response from Heritage Inn & Suites on Oct 12, 2023
Hi Chihming,We are thrilled to hear you had an enjoyable stay. Providing a cozy and friendly environment is important to us, and we are happy to hear this came across during your stay. Thank you for choosing our hotel. We hope to have the opportunity to welcome you back again.Sincerely,Heritage Inn & Suites
Response from Heritage Inn & Suites on Sep 25, 2023
Hi Dan,We're glad you found our hotel to be a convenient and quiet option for your one-night stay. We strive to provide value for our guests, and we appreciate your positive feedback. We hope to have the opportunity to welcome you back in the future.Sincerely,Heritage Inn & Suites
Response from Heritage Inn & Suites on Sep 25, 2023
Hi Robert,Thank you for sharing this review! We are happy to hear you found our hotel to have good service, and we hope to have the opportunity to host you again in the future.Sincerely,Heritage Inn & Suites
Staff is great. Rooms were great. Cleanliness and upkeep is great.
Id stay here again!
Great job to staff
James
Stayed 1 night in Sep 2023
Response from Heritage Inn & Suites on Oct 12, 2023
Hi James,Thank you for your kind words! We're delighted to hear that you had a great experience with our staff, rooms, and overall cleanliness. We look forward to hosting you again in the future and appreciate your positive feedback.Sincerely,Heritage Inn & Suites
Arrived late but the front desk was friendly and accommodating. Elevator was scary.
Rosanne
Stayed 1 night in Sep 2023
Response from Heritage Inn & Suites on Oct 12, 2023
Hi Rosanne,Thank you for sharing this review and feedback. We are happy to hear you found our team to be friendly and accommodating. We also appreciate this feedback regarding the elevator, and our maintenance will be investigating this further. Sincerely,Heritage Inn & Suites
Rooms were clean and staff was very pleasant and helpful.
Patricia
Stayed 1 night in Sep 2023
Response from Heritage Inn & Suites on Sep 20, 2023
Hi Patricia, We're delighted to hear that you found our rooms clean and that our staff was pleasant and helpful during your stay. Providing a positive and welcoming experience is our top priority, and we appreciate your kind words. We hope to have the pleasure of hosting you again in the future.Sincerely,Heritage Inn & Suites
The place is nice, clean, and quiet and the rooms are comfortable. Breakfast was good also and starts at 5am just in case you have a really early morning. For some reason the hallways were wider than the average hotel hallway and was pretty nice.
Michael
Stayed 1 night in Sep 2023
Response from Heritage Inn & Suites on Sep 19, 2023
Hi Michael,Thank you for sharing your positive experience with us! We're thrilled to hear that you found our hotel nice, clean, and quiet, and that our comfortable rooms met your expectations. It's great to know you enjoyed our early breakfast service, and we appreciate your observation about the wider hallways, which contribute to a more spacious and comfortable environment. We look forward to welcoming you back for another enjoyable stay.Sincerely,Heritage Inn & Suites
Response from Heritage Inn & Suites on Sep 19, 2023
Hi Rebecca,Thank you for sharing this great rating and feedback. We appreciate you choosing our hotel and look forward to your next visit. Sincerely,Heritage Inn & Suites
6/10 Okay
Bruce
Travelled with partner
Sep 11, 2023
Disliked: Staff & service
Convenient
Bruce
Stayed 1 night in Sep 2023
Response from Heritage Inn & Suites on Sep 12, 2023
Hi Bruce,Thank you for sharing this rating. We are happy to hear you found our location to be convenient!Sincerely,Heritage Inn & Suites
10/10 Excellent
Zhong
Sep 5, 2023
Zhong
Stayed 1 night in Sep 2023
Response from Heritage Inn & Suites on Sep 25, 2023
Hi Zhong,Thank you for sharing this great rating! We are thrilled to hear you had an enjoyable stay, and we hope to welcome you back again. Sincerely,Heritage Inn & Suites
Response from Heritage Inn & Suites on Sep 7, 2023
Hi Rie,We're delighted to hear that you enjoyed the breakfast. Your comfort is important to us, and we hope you had an overall pleasant experience. Thank you for sharing this review. Should you return, we look forward to providing you with another enjoyable stay.Sincerely,Heritage Inn & Suites
10/10 Excellent
Sheryl
Aug 31, 2023
Sheryl
Stayed 1 night in Aug 2023
Response from Heritage Inn & Suites on Sep 7, 2023
Hi Sheryl,Thank you for sharing this excellent rating! We are thrilled to hear you had a great stay, and we hope to welcome you back again.Sincerely,Heritage Inn & Suites
Response from Heritage Inn & Suites on Aug 31, 2023
Hi Sheila,We're delighted to hear that you had a fantastic stay with us in Brooks! Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable experience in the future. Thank you for your kind review!Sincerely,Heritage Inn & Suites
Well kept place. Good service. Good breakfast selection
Arthur
Stayed 1 night in Aug 2023
Response from Heritage Inn & Suites on Sep 7, 2023
Hi Arthur,We appreciate you sharing this great feedback and are happy to hear you enjoyed the service and breakfast selection. Thank you for choosing our hotel during your visit to Brooks. We hope to welcome you back again. Sincerely,Heritage Inn & Suites
I love the decor and thoughtful design choices
Didnt like , cant think of anything....
Katherine
Stayed 1 night in Aug 2023
Response from Heritage Inn & Suites on Aug 29, 2023
Hi Katherine,We're delighted that you appreciated our decor. Your positive feedback is much appreciated. We're pleased that your stay met your expectations, and we look forward to welcoming you back for another enjoyable experience in the future. Thank you for taking the time to share your thoughts!Sincerely,Heritage Inn & Suites
8/10 Good
William
Aug 24, 2023
Excellent I would definitely stay there again and highly recommend the heritage inn
William
Stayed 1 night in Aug 2023
Response from Heritage Inn & Suites on Aug 29, 2023
Hi William,Thank you for your excellent feedback! We're thrilled to hear that you had a positive experience during your stay with us. Your recommendation means a lot to us, and we look forward to welcoming you back for another wonderful stay in the future. Your satisfaction is our priority, and we appreciate your kind words.Sincerely,Heritage Inn & Suites
Response from Heritage Inn & Suites on Aug 29, 2023
Hi Denise,Thank you for sharing this feedback. We are happy to hear you found the beds to be comfortable. Thank you for choosing to stay at our hotel. We hope to welcome you back for an excellent overall stay in the future.Sincerely,Heritage Inn & Suites
Response from Heritage Inn & Suites on Aug 17, 2023
Hi Jennifer,Thank you for sharing this great rating. We are happy to hear you did not experience any issues during your stay. We hope to welcome you back again.Sincerely,Heritage Inn & Suites
Really enjoyed our overnight stay staff were so friendly and helpful and room was spotless very comfortable bed
William
Stayed 1 night in Aug 2023
Response from Heritage Inn & Suites on Aug 17, 2023
Hi William,We're delighted to hear that you had an enjoyable stay with us. It's wonderful that you found our staff to be friendly and helpful, and your room to be spotless with a comfortable bed. Your satisfaction is important to us, and we look forward to welcoming you back for another comfortable and pleasant experience in the future. Thank you for your positive feedback!Sincerely,Heritage Inn & Suites
10/10 Excellent
Karen
Aug 16, 2023
Karen
Stayed 1 night in Aug 2023
Response from Heritage Inn & Suites on Aug 17, 2023
Hi Karen,Thank you very much for sharing this excellent rating!Sincerely,Heritage Inn & Suites