Title: JW Marriott Hotel Medan - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=2428310&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # JW Marriott Hotel Medan Travelers find peaceful moments in the serene gardens of this luxury hotel or discover relaxation through soothing treatments at the on-site spa ## Photo gallery for JW Marriott Hotel Medan ![Outdoor pool - JW Marriott Hotel Medan (Medan)](https://images.trvl-media.com/lodging/3000000/2430000/2428400/2428310/w4000h2661x0y0-87ad47d6.jpg?impolicy=resizecrop&rw=598&ra=fit) ![In-room dining - JW Marriott Hotel Medan (Medan)](https://images.trvl-media.com/lodging/3000000/2430000/2428400/2428310/5eda6fee.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - JW Marriott Hotel Medan (Medan)](https://images.trvl-media.com/lodging/3000000/2430000/2428400/2428310/ff236efe.jpg?impolicy=resizecrop&rw=297&ra=fit) ![3 restaurants, breakfast, lunch, dinner served; international cuisine - JW Marriott Hotel Medan (Medan)](https://images.trvl-media.com/lodging/3000000/2430000/2428400/2428310/93b4b6d2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - JW Marriott Hotel Medan (Medan)](https://images.trvl-media.com/lodging/3000000/2430000/2428400/2428310/dc9944d2.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The JW Marriott Hotel Medan offers a tranquil retreat for luxury and relaxation. Guests can unwind in the garden or book treatments at the Spa by JW Marriott Medan. Three restaurants serve international cuisine, and free WiFi keeps everyone connected throughout their stay. ## Reviews 9.2 Wonderful ## Popular amenities - Pool - Hot tub - Spa - Parking included - Free WiFi - Restaurant ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-05&endDate=2026-03-06&selected=2428310&PinnedHotelID=2428310&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-05&endDate=2026-03-06&selected=2428310&PinnedHotelID=2428310&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-06&endDate=2026-03-07&selected=2428310&PinnedHotelID=2428310&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-06&endDate=2026-03-07&selected=2428310&PinnedHotelID=2428310&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=2428310&PinnedHotelID=2428310&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=2428310&PinnedHotelID=2428310&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=2428310&PinnedHotelID=2428310&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=2428310&PinnedHotelID=2428310&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 9 of 9 rooms ### View all photos for Executive Deluxe ![Executive Deluxe](https://images.trvl-media.com/lodging/3000000/2430000/2428400/2428310/06d14138.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Deluxe ### Highlights Air conditioning Connecting rooms available Executive Lounge Free cribs/infant beds LED TV Separate bedroom Premium bedding Separate bathtub and shower - City view - 712 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Executive Room, 1 King Bed, City View ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2430000/2428400/2428310/4208eb00.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 1 King Bed, City View ### Highlights Air conditioning Connecting rooms available Executive Lounge Free cribs/infant beds LED TV Separate bedroom Premium bedding Separate bathtub and shower - City view - 484 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Room, 1 King Bed, City View ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2430000/2428400/2428310/4208eb00.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed, City View 9.6 Exceptional 15 reviews ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds LED TV Separate bedroom Premium bedding Separate bathtub and shower Hair dryer - City view - 484 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Panoramic Room, 1 King Bed, City View ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2430000/2428400/2428310/4208eb00.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Panoramic Room, 1 King Bed, City View 8.0 Very good 1 review ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds LED TV Separate bedroom Premium bedding Separate bathtub and shower Hair dryer - City view - 484 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Executive Room, 2 Twin Beds, City View ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2430000/2428400/2428310/9ce027bd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 2 Twin Beds, City View ### Highlights Air conditioning Connecting rooms available Executive Lounge Free cribs/infant beds LED TV Separate bedroom Premium bedding Separate bathtub and shower - City view - 484 sq ft - 1 bedroom - Sleeps 3 - 2 Twin Beds ### View all photos for Deluxe Room, 2 Twin Beds, City View ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2430000/2428400/2428310/9ce027bd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Twin Beds, City View 10.0 Exceptional 1 review ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds LED TV Separate bedroom Premium bedding Separate bathtub and shower Hair dryer - City view - 484 sq ft - 1 bedroom - Sleeps 3 - 2 Twin Beds ### View all photos for Junior Suite, 1 King Bed, City View ![Junior Suite, 1 King Bed, City View](https://images.trvl-media.com/lodging/3000000/2430000/2428400/2428310/c63d6731.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed, City View ### Highlights Separate dining area Separate sitting area Air conditioning Connecting rooms available Executive Lounge Free cribs/infant beds Dining table LED TV - City view - 969 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Presidential Suite, 1 King Bed ![Presidential Suite, 1 King Bed](https://images.trvl-media.com/lodging/3000000/2430000/2428400/2428310/a0c4fa75.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite, 1 King Bed ### Highlights Separate dining area Separate sitting area Air conditioning Connecting rooms available Executive Lounge Free cribs/infant beds Dining table LED TV - City view - 2153 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Ambassador Suite ![Ambassador Suite](https://images.trvl-media.com/lodging/3000000/2430000/2428400/2428310/44a32a13.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ambassador Suite ### Highlights Separate dining area Separate sitting area Air conditioning Connecting rooms available Executive Lounge Free cribs/infant beds Dining table LED TV - City view - 1346 sq ft - Sleeps 3 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMedan-Hotels-JW-Marriott-Hotel-Medan.h2428310.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMedan-Hotels-JW-Marriott-Hotel-Medan.h2428310.Hotel-Information) ## About the area Located in Medan, JW Marriott Hotel Medan is in the city center. Grand City Hall is a notable landmark, and travelers looking to shop may want to visit Medan Mall and Sun Plaza. Tjong A Fie's Mansion and University of North Sumatera are two other places to visit that come recommended. [Visit our Medan travel guide](https://www.expedia.ca/Medan.dx2263) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C3.59657%2C98.67581&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=0tOb7XnM-D8ALQwDfwYE-U_Zthk=) Jalan Putri Hijau No. 10, Medan, North Sumatra, 20111 ### What's nearby - DeliPark Mall Medan 3 min walk \- 0.3 km - Grand City Hall 10 min walk \- 0.9 km - Tjong A Fie's Mansion 17 min walk \- 1.5 km - Sun Plaza 5 min drive \- 1.6 km - Medan Mall 6 min drive \- 1.9 km ### Getting around - Medan Station 12 min walk - Medan (KNO-Kuala Namu Intl.) 49 min drive ### Restaurants - Rumah Makan Sederhana 2 min walk - Executive Lounge 2 min walk - Nelayan Sari Laut 5 min walk - Marriott Café 2 min walk - Jumbo Seafood Restaurant 2 min walk ## About this property ### JW Marriott Hotel Medan Luxury hotel near Sun Plaza Located close to Grand City Hall and Tjong A Fie's Mansion, JW Marriott Hotel Medan provides a coffee shop/cafe, dry cleaning/laundry services, and a bar. Treat yourself to a facial, a body wrap, or a body scrub at Quan Spa by JW Marriott Medan, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour health club and a business center. You'll also enjoy perks such as: - An outdoor pool and a children's pool - Free self parking, plus valet parking (surcharge) - Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and a 24-hour front desk - A ballroom, ATM/banking services, and a banquet hall - Guest reviews give top marks for the helpful staff Room features All 287 rooms have comforts such as 24-hour room service and premium bedding, as well as perks like laptop-friendly workspaces and air conditioning. Extra conveniences in all rooms include: - Recycling and LED light bulbs - Rainfall showers, separate tubs/showers, and free toiletries - 55-inch LED TVs with satellite channels - Free infant beds, electric kettles, and daily housekeeping ### Awards and affiliations Eco-Certified Property This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. ## Similar properties ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/3000000/2820000/2815300/2815259/aed59a47.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Aryaduta Medan Medan - Pool - Kids pool - Free WiFi - Restaurant 8.4 Very good 248 reviews CA $52 CA $64 total includes taxes & fees Apr 1 - Apr 2 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=2815259&PinnedHotelID=2815259&HadPinnedHotel=true®ionId=-1&adults=2) ![2 restaurants, breakfast, lunch, dinner served; Indonesian cuisine](https://images.trvl-media.com/lodging/2000000/1690000/1680500/1680455/b42424b4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Mercure Medan Angkasa Medan - 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Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Free secured, covered self parking on site - Covered valet parking on site (IDR 225,000 per day) - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: IDR 288,000 for adults and IDR 144,000 for children - 3 restaurants - A bar/lounge - A coffee shop/cafe - Couples/private dining - Snack bar/deli ### Restaurants on site - Jade Chinese Restaurant - Marriott Cafe - Marriott Gourmet - Prime Steak House ### Things to do - 24-hour health club - Children's pool - Full-service spa - Hot tub - Outdoor pool - Sauna - Steam room - TV in common areas ### Family friendly - Children's pool - In-room crib - Laundry facilities - Outdoor pool - Rollaway/extra bed (surcharge) - Separate bedroom - Snack bar/deli ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Business center - Computer station - Meeting rooms ### Outdoors - Vegetable garden ### Full-service spa - Aromatherapy - Body scrubs - Body wraps - Deep-tissue massages - Facials - Hot stone massages - Manicures/pedicures - Reflexology - Spa open daily - Steam room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 1 accessible parking space - Accessible airport shuttle - Area rugs in room - Elevator (31 inch wide door) - Lever door handles - Stair-free path to entrance - Tile flooring in room - Valet for wheelchair-equipped vehicles - Visual fire alarm - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to elevator - Wheelchair-accessible pool - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-accessible spa ### More - At least 80% lighting from LEDs - Ballroom - Banquet hall - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Comprehensive food waste policy - Comprehensive recycling policy - No plastic coffee stirrers - No plastic drinking straws - Rooftop garden - Smoking not allowed - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Free crib - Premium bedding - Rollaway/extra bed (surcharge) ### Bathroom - Bathrobes - Free toiletries - Hair dryer - Rainfall showerhead - Separate bathtub and shower - Shampoo - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - 55-inch LED TV with satellite channels - Pay movies ### Food and drink - 24-hour room service - Coffee/tea maker - Electric kettle - Free bottled water - Minibar ### More - Air conditioning - Connecting rooms available - Desk - Desk chair - Energy-saving switches in guestrooms - Iron/ironing board - Laptop workspace - LED lighting - Recycling - Safe - Water-efficient showers ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Late check-in subject to availability ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for IDR 484000.0 per night Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately IDR 288000 for adults and IDR 144000 for children - Airport shuttle fee: IDR 350000 per vehicle (one-way, maximum occupancy 4) - Covered valet parking fee: IDR 225000 per day - Rollaway bed fee: IDR 484000.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Safety features at this property include a fire extinguisher This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation A car is recommended for transportation to and from this property Free in-room WiFi has a 10-device limit ### Property is also known as JW Marriott Hotel Medan JW Marriott Medan JW Medan Marriott Hotel Medan Medan JW Marriott Hotel JW Marriott Hotel Medan Hotel JW Marriott Hotel Medan Medan JW Marriott Hotel Medan Hotel Medan ## Frequently asked questions ### Does JW Marriott Hotel Medan have a pool? ### How much does it cost to stay at JW Marriott Hotel Medan? ### Is JW Marriott Hotel Medan pet-friendly? ### How much is parking? ### What time is check-in at JW Marriott Hotel Medan? ### What time is check-out at JW Marriott Hotel Medan? ### Does JW Marriott Hotel Medan provide a shuttle to the airport? ### Where is JW Marriott Hotel Medan located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## JW Marriott Hotel Medan Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.2 Cleanliness ### 8.0 Location ### 9.2 Staff & service ### 9.0 Property conditions & facilities 10 - Excellent 409 8 - Good 162 6 - Okay 38 4 - Poor 13 2 - Terrible 4 ## Reviews ### 10/10 Excellent #### Paul Dec 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Premier hotel in Medan, with the premier shopping mall across the street. ##### Paul Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### Nilesh May 11, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very friendly and helpful staff, also had great places for relaxing/eating in the hotel ##### Nilesh Stayed 1 night in May 2025 ### 10/10 Excellent #### Masaki Mar 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice hotel and nice staff ##### Masaki Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Rubina Jul 30, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very helpful and friendly staff, our flight reached at 7 :15 am We were able take a trip to Bukit Lawang at the same day, did jungle tracking and came back to the hotel same day, everything was possible, because of friendly and cooperative hotel staff, they room was excellent, nice view from the top floor, breakfast was excellent, we loved our stay. ##### Rubina Stayed 1 night in Jul 2025 ### 10/10 Excellent #### John Gusti Nov 3, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent room and amenities ##### John Gusti Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Verified traveller Nov 17, 2023 Liked: Cleanliness, staff & service, room comfort Very friendly hotel staff. ##### Verified traveller Stayed 1 night in Nov 2023 ### 10/10 Excellent #### David Jul 30, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is very nice. The room is spacious and the breakfast is very good. The staff is very helpful. ##### David Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Jocelin Apr 28, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very friendly staffs and helpful ##### Jocelin Stayed 1 night in Apr 2024 ### 8/10 Good #### Robert Jun 30, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Overall, the hotel is a good hotel. Very clean and the staff is excellent. There is something that happens around the hotel that is loud music that lasts sometime until 5:00 am. This is not the mosques but more like a club. Staff was very good and helpful. ##### Robert Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Maksa Sep 20, 2023 Liked: Cleanliness, staff & service, property conditions & facilities It’s clean and the staff very kind and helpful ##### Maksa Stayed 1 night in Sep 2023 ### 8/10 Good #### Kia Kit May 20, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Nice upgrade of room from reception. Thanks ##### Kia Kit Stayed 1 night in May 2025 ### 10/10 Excellent #### Penny Dec 8, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff were very friendly and helpful. Room had great views with nice products but perhaps a little outdated and in need of modernisation. Had a lovely meal at the Steak restaurant. Had a good vibe and staff very attentive. ##### Penny Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Rohaidah Binte Aug 11, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The ambience was great. Friendly staff. We ate at the Prime Steakhouse and the Jade Chinese restaurant. The food was delicious and yummy . The breakfast spread was good too. Overall, wonderful time at the Hotel. ##### Rohaidah Binte Stayed 3 nights in Aug 2024 ### 10/10 Excellent #### Pascal Dec 26, 2024 Clearly the best hotel in Medan. I was staying here for a week and liked everything about it. Attentative staff, very secure place, good location directly next to mall, wonderful room with big and comfy bed, big bathroom, good Restaurants for a reasonable price, and I appreciated most that cleaning service didnt knock the door before 11.30am. Wonderful! ##### Pascal Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### Yik How Aug 30, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Best hotel in Medan. We enjoyed our stay so much. The staff was wonderful and the hotel facilities are fantastic - the spa pools are wonderful. We also had the best sleep here out of all the hotels we stayed at in Medan and wished we stayed here more nights.Convenient location with a huge mall just diagonally across the road too. If we ever return to Medan, we will definitely stay here ##### Yik How Stayed 1 night in Aug 2023 ### 10/10 Excellent #### Lim Jun 20, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I was given a high floor with a very good view of the whole area. Very clean and all amenities are available ##### Lim Stayed 2 nights in Jun 2024 ### 10/10 Excellent #### Katherine Nov 6, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff from the second we arrived to when we left were all amazing! They helped unload our bags and get them to the room, check in was so quick and they helped us with express laundry as we had to left the following day! The restaurant staff had amazing suggestions for breakfast and gave us many samples of local Indonesian dishes we could try! If we come back to Medan, this will be the definite place we will plan to stay at! Thanks for the great stay! ##### Katherine Stayed 1 night in Nov 2023 ### 10/10 Excellent #### Raymond Sep 14, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Good service ##### Raymond Stayed 7 nights in Sep 2023 ### 8/10 Good #### LAI May 11, 2025 Liked: Cleanliness, staff & service, room comfort #### Impeccable service but hotel needs upgrading. The room is big and comfy for 3 adults. All of us slept like babies even though our room was facing the main road. Service was impeccable. However, the hotel badly needs a renovation esp in the pool and jacuzzi. It was extremely stuffy in the executive lounge, making the experience unbearable. It would be great to leave the drinks menu on the table. Spa experience was great but needs to change the floor tiles in the room. ![](https://a.travel-assets.com/ugc/hotel-reviews/33537a3e-6d8c-452a-ae20-0af7691210df-1746946116992.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/7b1c8479-6da8-4723-bc5a-a967cece2773-1746946116991.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8fa3d240-c58c-4150-ab81-6844e5bfa3c5-1746946116937.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/96e959e7-66c2-4a16-ac6b-2abe358d12ef-1746946116898.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### LAI Stayed 1 night in May 2025 ### 10/10 Excellent #### Akshay Feb 23, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Big rooms good service good location clean Everything was great. We really liked the location close to mall in walk distance which allowed us to grab quick meal or groceries for room. The hotel airport transfers and day trip car booking was superb. Room was big and clean. Staff was friendly. View of city from Room Was epic. Only complain was fridge was not working. There is also bit of issue with shower knobs slightly confusing until you figure out. ##### Akshay Stayed 3 nights in Feb 2025 ### 8/10 Good #### Mark Mar 18, 2024 Liked: Cleanliness, staff & service The hotel would have been magnificent in its day; however is now due a little TLC, especially in communal areas, as looking a bit tired. Staff however were exceptional (and pool is one of the best at any hotel I have ever stayed). ##### Mark Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### Maurice Sep 16, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Walls and passages are old and falling apart. Other than that service exceptional, rooms, hygiene = very good ##### Maurice Stayed 1 night in Sep 2024 ### 4/10 Poor #### Verified traveller Oct 7, 2023 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities, room comfort The room was so hot. They sent people to fix the AC but it’s Only cooling for the most 1/2 day. Even the Jade restaurant was warm. It seems like no AC in the hotel. We’re disappointed and found cooling place at the mall across the street. The Services were nice but the heat was unbearable. Thanks. ##### Verified traveller Stayed 3 nights in Sep 2023 ### 10/10 Excellent #### oguzhan Dec 9, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great place to stay ##### oguzhan Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Diana Aug 2, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great stay Food buffet was wonderful! Hotel is great and staff are very friendly and helpful! They made my birthday memorable! ![](https://a.travel-assets.com/ugc/hotel-reviews/da7fd0dc-ad0f-4277-a497-ba45740939dd-1754112330300.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/fd0b0d7a-3ae7-4274-9049-8fb163d3d6a1-1754112330367.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/54732b7a-beca-4925-9496-e312924bcfea-1754112329061.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Diana Stayed 1 night in Jul 2025 ### Expedia's Latest Trends ### Hotels > - [3 Star Hotels in Pointe-a-la-Croix](https://www.expedia.ca/3Star-Pointe-A-La-Croix-Hotels.s30-0-d6342049.Travel-Guide-Filter-Hotels) > - [Double-Six Luxury Hotel](https://www.expedia.ca/Seminyak-Hotels-Double-Six-Luxury-Hotel.h8215980.Hotel-Information) > - [Lodges Amherst](https://www.expedia.ca/Amherst-Lodges.d3000008958-aaLodges.Travel-Guide-Accommodation) > - [Hotels in Redcar](https://www.expedia.ca/Redcar-Hotels.d6085075.Travel-Guide-Hotels) > - [Piekenierskloof Mountain Resort by Dream Resorts](https://www.expedia.ca/Bergrivier-Hotels-Piekenierskloof-Mountain-Resort.h11941517.Hotel-Information) > - [Hotels in Holland](https://www.expedia.ca/Holland-Hotels.d553248634998661742.Travel-Guide-Hotels) > - [Hotels in Bloomington](https://www.expedia.ca/Bloomington-Hotels.d6287.Travel-Guide-Hotels) > - [ Bayblue Suite1 ](https://www.expedia.ca/Caye-Caulker-Hotels-Bayblue-Suite-Studio-Apartments.h33394690.Hotel-Information) > - [Hotels in London](https://www.expedia.ca/London-Hotels.d8557.Travel-Guide-Hotels) > - [Apartments Strathcona Regional District](https://www.expedia.ca/Strathcona-Regional-District-Apartments.d553248635975748950-aaApartments.Travel-Guide-Accommodation) > - [Elephant Plains Game Lodge](https://www.expedia.ca/Kruger-National-Park-Hotels-Elephant-Plains-Game-Lodge.h15381956.Hotel-Information) > - [Vacation Homes Masurian Lake District](https://www.expedia.ca/Masurian-Lake-District-Private-Vacation-Homes.d6057162-aaPrivateVacationHomes.Travel-Guide-Accommodation) > - [Vacation Homes Mount Sunapee](https://www.expedia.ca/Mount-Sunapee-Private-Vacation-Homes.d6057410-aaPrivateVacationHomes.Travel-Guide-Accommodation) > - [Hotels in Moosehead](https://www.expedia.ca/Moosehead-Hotels.d553248635975872890.Travel-Guide-Hotels) > - [Mountain Hotels in Canyon Lake](https://www.expedia.ca/Canyon-Lake-Menifee-Hotels-Mountain-Hotels.0-n6051121-0-tMountainHotels.Travel-Guide-Filter-Hotels) ### Flights > - [Flights from Seeduwa - Katunayake (CMB) to Coron (USU)](https://www.expedia.ca/lp/flights/cmb/usu/colombo-to-busuanga) > - [Flights from Harbin (HRB) to Qingdao (TAO)](https://www.expedia.ca/lp/flights/hrb/tao/harbin-to-qingdao) > - [Flights from Deer Lake (YDF) to Goffs (YHZ)](https://www.expedia.ca/lp/flights/ydf/yhz/deer-lake-to-halifax) > - [Flights from Regina (YQR) to Frankfurt (FRA)](https://www.expedia.ca/lp/flights/yqr/fra/regina-to-frankfurt) > - [Flights from houlton intl airport](https://www.expedia.ca/lp/airports/hul/flights-from-houlton-intl-airport) > - [Air India](https://www.expedia.ca/Air-India-Flights.cAI.Travel-Guide-Airlines) > - [Flights from Frankfurt (FRA-Frankfurt Intl.) to Chicago, IL (CHI-All Airports)](https://www.expedia.ca/lp/flights/fra/chi/frankfurt-to-chicago) ### Cars ### Activities > - [Things to do in Ladner](https://www.expedia.ca/Things-To-Do-In-Ladner.d56904.Travel-Guide-Activities) > - [Things to do in Avignon](https://www.expedia.ca/Things-To-Do-In-Avignon.d601802.Travel-Guide-Activities) ### Packages > - [Morikami Museum and Japanese Gardens](https://www.expedia.ca/Morikami-Museum-And-Japanese-Gardens-Delray-Beach.d6304888.Vacation-Attraction)