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Reviews of Grand Sakura Hotel

3 out of 5
Grand Sakura Hotel
Jl Prof H.M Yamin SH No. 41, Medan, North Sumatra

Reviews

7.0

Good

Rating 10 - Excellent. 14 out of 105 reviews" "
Rating 8 - Good. 46 out of 105 reviews" "
Rating 6 - Okay. 26 out of 105 reviews" "
Rating 4 - Poor. 13 out of 105 reviews" "
Rating 2 - Terrible. 6 out of 105 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ajit

Disliked: Staff & service, amenities, property conditions & facilities
dirty washroom, dirty towel, no coffee or tea in room. order for food the staff charge me double in price, i have proof in a printed bill.
Stayed 2 nights in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it very much due to its location is very convenience to my clients premises in order for me to menage my businesses and conveniences to travel around in Medan city . and the diapoinment
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Room 312, was filled with ants and cockroaches. Toilet had problem, water was retaining and d floor was stagnant with water. Tv did not work. Changed room then to 311, a little better, but tv did not work. Saw rats running in restaurant at lobby.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

4/10 Poor

Spoal

Liked: Cleanliness, staff & service, property conditions & facilities
Wifi connection really bad need to fix
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
overall are good
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel service are good. Shopping complexs area are nearby.
Stayed 3 nights in Apr 2019
Response from irene on May 13, 2019
Thank you for staying at Grand Sakura hotel

6/10 Okay

Muhammad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
At town easy go any place with public transport.
Stayed 2 nights in Mar 2019

8/10 Good

Ghazali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The food breakfast display was kari kambing but no ka Ong inside
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Air Conditioning could have been a bit colder. but overall everything else was fine.
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location
Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Value for money and good location. Great F & B outlets on 24hr basis. However, toilet fittings needs attention. The toilet flush lever and shower lever were faulty. Shower head also not not in full working order.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel very comfortable beds helpful staff and good value.
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Ac not working properly not Clean on time I will never recommend to anyone
Stayed 2 nights in Sep 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Smoking room with sandy bedsheet
Got to hotel late after 10pm. Had asked on booking for non smoking room but only a smoking room was available. Bed feels sandy and there was only one set of toiletries for the two of us. Hotel also did not have a multi adapter to lend us though the hotel shop sells one at a relatively reasonable price. Room window opens to the corridor facing another room. Guess I was expecting more. :(
Stayed 1 night in Sep 2018

8/10 Good

Inchul

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

8/10 Good

Jennifer Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but not Great
Located right in center of medan city.The staff were very friendly and I got a room upgraded for free. Need improvement on Breakfast buffet, it finishes off every early and they don't refill it quickly. Have to wait long and keep asking the staff. Slow WiFi connection

8/10 Good

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

fadzmel youssef, kuala lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
you need to stay here!
spacious room. easy access. good service. walking distance to the mart.
Stayed 5 nights in Feb 2018

8/10 Good

Abdulkadir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

8/10 Good

nava, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is near to city. Yet quiet. Staff very good
Please don't try their spa. Very bad service and they keep asking for extra money. The service in the hotel spa was bad. Otherwise the stay was pleasant.
Stayed 4 nights in Dec 2017

6/10 Okay

Chee

Unknown
Main door to the room 227 had difficulties opening and there was no hot water and aircon not so cold.
Stayed 2 nights in Nov 2017

6/10 Okay

Joshua

Disliked: Cleanliness
Stayed 2 nights in Oct 2017

4/10 Poor

Charles W.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The park scam by a hotel-contracted car service.
The hotel and service were alright. However, it offers a car service for a competitive price but disclaims any action by the drivers. We paid the hotel and went to a national park over verry bad roads. After a three hour ride, we came to a nearly deserted entrance, where the driver took us to an empty, unmarked building. A man came in only with a colorful announcement sealed in plastic stating that the costs of the park and guide were 35 Euros for each person. Because my wife and I were only two, we would also have to pay for a third person, which was the minimum number for a tour. We did not know that there was any alternative besides a 3 hour return trip to Medan. We asked for a receipt, and he gave us one without the name of any business on it. Later, we discovered that there was another entrance out of sight from the first, and there were guides who would have taken us into the part for an estimated 10% of what we had paid. When we complained to the hotel, they said that they had no responsibility for what the drivers of the car did. However, they took the money to pay for the car and driver. We paid a total of 105 Euros, including 35 Euros for a non-existant third person. We were given an unmarked bill as a receipt.
Stayed 2 nights in Sep 2017

10/10 Excellent

Jochen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
I visited Grand Sakur the 4th time - I never got disappointed
Stayed 3 nights in Aug 2017

8/10 Good

Waran, KL, MALAYSIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service....
Pros - clean, comfy mattress, hot shower, good air conditioning,LCD TV with good channels, some small eateries walking distance, good breakfast variety Cons - limited power outlet, towel quality to be improved, no fridge, noisy bed, no coffee / tea maker in room, air conditioning blower position was odd

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE HOTEL ..ALL STAFF FRIENDLY AND ALWAYS SMILE..

8/10 Good

Matthew

Liked: Cleanliness, room comfort
OK hotel
OK hotel. The hotel's SPA is a brothel.

8/10 Good

mohammad abdullah, Grand Sakura Hotel Medan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sakura Hotel Medan
Lovely hotel...very friendly helpful staff...from reception, to restaurant /bar and even cleaning staff...breakfast was good with great choice...

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Stay
signage displayed free shuttle but not available when asked as it is full for the day

6/10 Okay

mai, kuala lumpur

Comfort stay
All good during our stay.it is comfortable stay in a economical budget.

6/10 Okay

Nesh, Penang, Malaysia

Liked: Cleanliness, staff & service, room comfort
Medan Hotel
The hotel is new and really value for money, but for my first stay the room were very small for Deluxe room and less facilities. However for my second stay for more cheaper value I got an Executive room which is bigger. Their Wi-Fi connection is fast, but poor in network bars. Overall it was a pleasant stay for me and it's very near to all the shopping malls and banks as well.

6/10 Okay

Siti Durriah, Singapore

Liked: Room comfort
Not too bad
It was a great place for resting and relax after the day walk about, nothing much than a resting place that is comfortable.

6/10 Okay

John Erick

Disliked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

firdaus

Liked: Cleanliness, staff & service

6/10 Okay

Verified traveller

Disliked: Staff & service
Not in position as stated on Hotels.com Map.
Booked this hotel as arriving on a late flight and the hotel was supposedly close proximity to the train station. Please be aware that the hotel is not in the position as labelled on the Hotels.com map and is actually about 1 -1.5km further down the road. Felt very unsafe on this road in the dark. Hotel was unable to provide a double bed so had to settle with a twin room. Room smelt of smoke. Poor Internet. Expensive restaurant.

4/10 Poor

Mohamad, Singapore

Disliked: Staff & service, property conditions & facilities, room comfort
Worth a nite transit only....
Not even friendly...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good pianist at lounge
I enjoyed the lounge where there is live piano music. Pianist Ms Elisabet is an excellent Pianist.

10/10 Excellent

Shingo

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

James, Bedworth

Liked: Cleanliness, room comfort
Disliked: Staff & service
Good but not great
Had a brief overnight stay here in order to catch an early morning flight. The guy on the desk looked at my Indian visa for ages until I pointed him to the correct page of my passport. They didn't seem to know what they were doing. Electric socket came out of the wall when I tried to unplug the hairdryer. Staff were initially doubtful about being able to book a taxi for 4am. In the morning they fiddled about for ages checking the mini bar and then charged us 5000 for a bottle of water we had assumed was complimentary. Overall, the hotel was ok but wish they'd get their staff to a better level of competence.

8/10 Good

Dennis, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time the charm.
The first time we stayed here did not go so well. The second time was much better. We got the room we booked, the breakfast was fabulous, and the business center was able to help us with some of our other needs.

8/10 Good

AZMAN, Kuala lumpur Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel
Cleanliness of room and best breakfast

6/10 Okay

Dennis, Los Angeles

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
See if you get what you booked.
Firstly, the front staff had difficulty locating my booking even after giving them my confirmation number. They said I booked too far in advance so they lost it. When I showed them my booking on my computer, they miraculously found mine also. I booked a non-smoking, two bed room. I got a smoking room with only one bed in it instead. They said that this was the only room left as they were full. You would think if I booked "too far in advance" that they would have had the room I requested back then!

10/10 Excellent

AZMAN, Putrajaya malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Nice room.