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Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains

Guest reviews

4.1 out of 5 Very good
761 reviews
Guests rated this property 4.2/5 for cleanliness.

Popular amenities

Free WiFi
Parking included
Air conditioning
Restaurant
Breakfast Available
Business Services

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
24-hour vacancy between guest room stays

Map

Explore the area

Popular LocationKing Fahad Gate3 min walk
Popular LocationWell of Zamzam3 min walk
Popular LocationGreat Mosque of Mecca3 min walk

Choose dates to view prices

  • Classic Room, 1 King Bed, View

    Room amenities

    • 344 sq ft
    • Sleeps 2
    More detailsClassic Room, 1 King Bed, View
  • Classic Triple Room, City View

    Room amenities

    • 344 sq ft
    • City view
    • Sleeps 3
    More detailsClassic Triple Room, City View
  • Classic Triple Room, View (Haram)

    Room amenities

    • 344 sq ft
    • Sleeps 3
    More detailsClassic Triple Room, View (Haram)
  • Classic Triple Room, View (Kaaba)

    Room amenities

    • 344 sq ft
    • Sleeps 3
    More detailsClassic Triple Room, View (Kaaba)
  • Junior Suite, City View

    Room amenities

    • 689 sq ft
    • City view
    • Sleeps 4
    More detailsJunior Suite, City View
  • Junior Suite, View (Haram)

    Room amenities

    • 689 sq ft
    • Sleeps 4
    More detailsJunior Suite, View (Haram)
  • Junior Suite, View (Kaaba)

    Room amenities

    • 689 sq ft
    • Sleeps 4
    More detailsJunior Suite, View (Kaaba)
  • Classic Room, City View

    Room amenities

    • 344 sq ft
    • City view
    • Sleeps 3
    More detailsClassic Room, City View
  • Classic Room, View (Haram)

    Room amenities

    • 344 sq ft
    • Sleeps 2
    More detailsClassic Room, View (Haram)
  • Classic Room, View (Kaaba)

    Room amenities

    • 344 sq ft
    • Sleeps 3
    More detailsClassic Room, View (Kaaba)
  • Classic Room, City View

    Room amenities

    • 344 sq ft
    • City view
    • Sleeps 2
    More detailsClassic Room, City View
  • Classic Room

    Room amenities

    • 344 sq ft
    • Sleeps 2
    More detailsClassic Room
  • Quadruple Room

    Room amenities

    • 344 sq ft
    • Sleeps 4
    More detailsQuadruple Room
  • Quadruple Room (kaaba view)

    Room amenities

    • 344 sq ft
    • Sleeps 4
    More detailsQuadruple Room (kaaba view)
  • Room, 2 Bedrooms, City View

    Room amenities

    • 1033 sq ft
    • City view
    • Sleeps 4
    More detailsRoom, 2 Bedrooms, City View
  • Room, 2 Bedrooms (Kaaba View)

    Room amenities

    • 1033 sq ft
    • Sleeps 4
    More detailsRoom, 2 Bedrooms (Kaaba View)
  • Quadruple Room (Haram View)

    Room amenities

    • 344 sq ft
    • Sleeps 4
    More detailsQuadruple Room (Haram View)

About this area

Mecca

Located in Mecca, Swissotel Makkah is in the city centre. Great Mosque of Mecca and Abraj Al Bait Towers are notable landmarks, and travellers looking to shop may want to visit Makkah Mall.

Visit our Mecca travel guide
Map
Popular Location

What's nearby

  • King Fahad Gate - 3 min walk
  • Well of Zamzam - 3 min walk
  • Great Mosque of Mecca - 3 min walk
  • Abraj Al Bait Towers - 4 min walk
  • Kaaba - 4 min walk

Getting around

  • Jeddah (JED-King Abdulaziz Intl.) - 60 min drive

Restaurants

  • Ajwaa Restaurant — 1 min walk
  • Cafe Swiss — 1 min walk

About this property

Swissotel Makkah

5-star luxury hotel, walk to Great Mosque of Mecca
Along with 3 restaurants, this smoke-free hotel has a bar/lounge and 24-hour room service. Free WiFi in public areas and free valet parking are also provided. Additionally, a business centre, a meeting room and concierge services are on-site. All 1487 soundproofed rooms feature WiFi and 24-hour room service. Conveniences include fridges and coffee makers, and guests will appreciate thoughtful touches such as bathrobes and slippers.
Swissotel Makkah offers 1487 forms of air-conditioned accommodation which are accessible via exterior corridors, and features minibars and a safe. LCD televisions come with digital channels. Fridges and coffee/tea makers are provided. Bathrooms include baths or showers with a hydromassage showerhead, bathrobes, slippers and bidets.

This Mecca hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and free toiletries. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of Bureau Veritas (Accor Hotels)
Follows industry sanitisation guidelines of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (SAR 15 per hour)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free valet parking

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: SAR 90 for adults and SAR 45 for children
  • 3 restaurants
  • 1 bar
  • 24-hour room service

Things to do

  • Shopping

Family friendly

  • Dry-cleaning service
  • Laundry facilities
  • Fridge
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • Arabic
  • English

Business services

  • 1 meeting room
  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Braille signage
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in reception

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Towels

Entertainment

  • Digital channels
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Minibar
  • Fridge

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in between 6:00 PM and midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: SAR 90 for adults and SAR 45 for children (approximately)
  • Fee for in-room wireless Internet: SAR 15 per hour (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Noise-free guestrooms cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks and gloves, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests
Contactless check-in and contactless check-out are available
Individually wrapped food options are available through room service
Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors
The property affirms that it follows sanitisation practices of Bureau Veritas (Accor Hotels) guidelines
The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitisation guidelines
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only Muslims are allowed to enter the holy cities of Mecca and Medina
Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Couples wishing to share a room must provide proof of marriage
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property

Frequently asked questions

Can I cancel my reservation for free at Swissotel Makkah and receive a full refund?
Yes, Swissotel Makkah offers free cancellation on select room rates, because flexibility matters! Please refer to Swissotel Makkah cancellation policy on our site for more details about any exclusions or requirements.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self-parking and valet parking are free at this property.
What time is check-in at Swissotel Makkah?
Check-in is from 6:00 PM to midnight.
What time is check-out at Swissotel Makkah?
Checkout is at noon.
Where is Swissotel Makkah located?
Located in the heart of Mecca, this luxury hotel is steps from King Fahad Gate and Well of Zamzam. Great Mosque of Mecca and Abraj Al Bait Towers are also within 5 minutes.

Guest reviews

Overall score and ratings for Swissotel Makkah

4.1
Very good
761 reviews
5 - Excellent
361
4 - Good
227
3 - Okay
103
2 - Mediocre
42
1 - Poor
28
4.2
Cleanliness
4.1
Service and Staff
4.0
Amenities
4.2
Property condition
3.0 out of 5 Okay
    This traveller didn’t leave comments with their review
    Stayed 6 nights in Feb 2020
    5.0 out of 5 Excellent
      This traveller didn’t leave comments with their review
      Stayed 4 nights in Feb 2020
      5.0 out of 5 Excellent
      • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
      Highly Recommend

      Superb service, close to the Haram, highly recommend.

      Stayed 4 nights in Feb 2020
      5.0 out of 5 Excellent
      • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

      Very close to the Haram, the receptionist was very friendly and helpful. Thank you Maher

      Stayed 4 nights in Feb 2020
      3.0 out of 5 Okay
      • Disliked: Staff & service

      I arrived at the property quite early in the morning with my 5 year old son and was provisionally and professionally dealt with at the desk by female staff who as I had expected told me that my room would be ready at 4pm. At 5pm after a long waiting in a chaotic queue I was informed by a rude young desk staff member named Aziz that my room wouldn't be ready until after 6pm. Despite my insistence that this was unacceptable he proceeded to gleefully and smirkingly tell me I had to return then and that he would not escalate this issue. I then stood in another chaotic queue to speak to a manager who finally relented and choose to take ownership of the problem and provide a room by 1745 hrs. Although the hotel itself is relatively clean it is let down by the poor manners, professionalism and customer service of its male front door staff. In addition they have tried to maximise room number relative to other amenities such as lifts so you are often left waiting a long time for lifts. This hotel would not be my top choice if travelling with the elderly or young children.

      Stayed 6 nights in Feb 2020