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Overview of Sheraton Makkah Jabal Al Kaaba Hotel

Photo gallery

Guest reviews

4.1 / 5Very Good
101 reviews
Guests rated this property 4.4/5 for cleanliness.

Amenities

  • Free WiFi
  • Air Conditioning
  • Restaurant
  • Breakfast Available

Map

What's nearby

Popular LocationKing Fahad Gate10 min walk
Popular LocationGreat Mosque of Mecca11 min walk
Popular LocationKaaba12 min walk

Choose dates to view prices

  • Traditional Room, 2 Single Beds

    Room amenities

    • 248 sq ft
    • City view
    • Sleeps 3
    Show details
  • Traditional Room, 3 Single Beds

    Room amenities

    • 291 sq ft
    • City view
    • Sleeps 3
    Show details
  • Traditional Room, 1 King Bed, City View

    Room amenities

    • 248 sq ft
    • City view
    • Sleeps 2
    Show details
  • Junior Suite, 1 Bedroom

    Room amenities

    • 463 sq ft
    • City view
    • Sleeps 4
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  • Deluxe Suite, 1 Bedroom, City View

    Room amenities

    • 635 sq ft
    • City view
    • Sleeps 4
    Show details
  • Apartment, 1 Bedroom

    Room amenities

    • 872 sq ft
    • City view
    • Sleeps 5
    Show details
  • Apartment, 2 Bedrooms, City View

    Room amenities

    • 1238 sq ft
    • City view
    • Sleeps 8
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  • Apartment, 3 Bedrooms

    Room amenities

    • 1884 sq ft
    • City view
    • Sleeps 10
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  • Executive Suite, 1 Bedroom

    Room amenities

    • 732 sq ft
    • City view
    • Sleeps 4
    Show details
  • Apartment, 1 Bedroom, City View

    Room amenities

    • 861 sq ft
    • City view
    • Sleeps 5
    Show details
  • Junior Suite, 1 Bedroom

    Room amenities

    • 463 sq ft
    • City view
    • Sleeps 3
    Show details

About this area

Mecca

Located in Mecca, Sheraton Makkah Jabal Al Kaaba Hotel is in the city centre and near a train station. Great Mosque of Mecca and Kaaba are notable landmarks, and travellers looking to shop may want to visit Makkah Mall.

Popular Location

What's nearby

  • King Fahad Gate - 10 min walk
  • Great Mosque of Mecca - 11 min walk
  • Well of Zamzam - 11 min walk
  • Kaaba - 12 min walk
  • Safa and Marwah - 13 min walk

Restaurants

  • Asia Restaurant — 1 min walk
  • Al Firdous Restaurant — 1 min walk

About this property

Sheraton Makkah Jabal Al Kaaba Hotel

5-star luxury hotel near Great Mosque of Mecca
Along with a coffee shop/café, this smoke-free hotel has 24-hour room service and a business centre. WiFi in public areas is free. Other amenities include conference space, concierge services and dry cleaning. All 412 rooms feature thoughtful touches such as pillow menus and slippers, along with conveniences such as fridges and coffee makers. Pillowtop beds and 24-hour room service are standard, as are LED TVs with cable channels.
Sheraton Makkah Jabal Al Kaaba Hotel offers 412 forms of accommodation which are accessible via exterior corridors and feature minibars and a safe. Beds feature pillowtop mattresses. A pillow menu is available. 40-inch LED televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, slippers, designer toiletries and complimentary toiletries.
This Mecca hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in January 2017.

Property amenities

Internet

Available in all rooms: WiFi (SAR 75 per 24-hour period)
Available in some public areas: Free WiFi

Parking and public transport

No on-site parking available

Food and drink

Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: SAR 95 for adults and SAR 47.5 for children
1 coffee shop/cafe
24-hour room service

Family friendly

Dry-cleaning service
Laundry facilities
Fridge

Conveniences

Lift
Free newspapers in reception
Front-desk safe
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Wedding services

Languages spoken

Arabic
English
Hindi
Indonesian
Urdu

Business services

1 meeting room
Business centre
Conference space

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower
Visual alarms in hallways
Wheelchair-accessible business centre
Wheelchair-accessible lounge
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

More

Smoke-free property

Room amenities

Bedroom

Climate control (air conditioning)
Climate control (heating)
Linens
Pillow menu
Pillow-top mattress

Bathroom

Designer toiletries
Hairdryer
Shampoo
Shower
Soap
Toilet paper
Towels

Entertainment

40-inch LED TV
TV channels
Premium channels

Food and drink

Coffee/tea maker
Free bottled water
Minibar
Fridge

More

Access via exterior corridors
Connecting rooms available
Desk
Iron/ironing board
Laptop-friendly workspace
Phone
Safe
Slippers

Policies

Check-in

Check-in between 4 PM and 5 PM

Check-out

Check-out before noon

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome

Property payment types

Mastercard
American Express
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: SAR 95 for adults and SAR 47.5 for children (approximately)
  • Fee for in-room wireless Internet: SAR 75 per 24-hour period (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • No on-site parking is available.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Couples wishing to share a room must provide proof of marriage
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Guest reviews

4.1
Very Good
5 - Excellent
50
4 - Good
29
3 - Okay
12
2 - Mediocre
3
1 - Poor
7
4.4
Cleanliness
4.0
Service and Staff
4.1
Amenities
4.1
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We request Haram View but no response..beside delay chech in is not good to be 16:00

Stayed 1 night in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The suite was very convenient and well priced. The room was well taken care of and we greatly enjoyed the area.

Stayed 3 nights in Feb 2020

2/5

    This traveller didn’t leave comments with their review
    Stayed 2 nights in Feb 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities

    The team at the Sheraton Makkah were wonderful and more than accommodating during my visit. This hotel is walking distance to the Haram and near to the shopping district. The perfect place for rest in between Umrah and other activities.

    Stayed 1 night in Feb 2020

    3/5

    • Disliked: Property conditions & facilities

    I requested non smoking room but I was given smoking room and floor

    Stayed 4 nights in Dec 2019