Exterior
Check availability

Reviews of Ramada by Wyndham Dar Al Fayzeen Makkah

Ramada by Wyndham Dar Al Fayzeen Makkah
Ajyad Street, Makkah

Reviews

6.6
Rating 10 - Excellent. 5 out of 19 reviews" "
Rating 8 - Good. 4 out of 19 reviews" "
Rating 6 - Okay. 4 out of 19 reviews" "
Rating 4 - Poor. 3 out of 19 reviews" "
Rating 2 - Terrible. 3 out of 19 reviews" "

6.2/10

Cleanliness

6.4/10

Staff & service

5.6/10

Amenities

6.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from moneim on Mar 3, 2020
thank you hope that you enjoyed and hope to see you again

6/10 Okay

Samudin, Atlanta

Travelled with group
Good location close to masjid convenient for haram
Stayed 5 nights in Feb 2020
Response from moneim on Mar 3, 2020
thank you Mr. Samdin hope to see you soon

2/10 Terrible

Sharif, Toronto

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay away from this property, from the start of the check in process, things went south real fast. They made us wait 2 hours just to be checked in, only to get a room that reeked of cigarette room with UNCHANGED beddings (the odour of the previous guest still lingered on them). Hallways are littered with garbage, I’ve even seen an old dirty mattress against the wall. The showers had a problem with low pressure and inadequate hot water. The worst part of it all is that they list it as being around 16 minutes away from the haram but that walk close to 30 mins. It is really far. We were suppose to stay for around 4 nights but checked out after the first night and instead rented another place. Strongly disappointed as I’ve had very good experiences at Wyndham at various locations across the globe. But this was a nightmare. The only bright side was that we managed to get some portion of our money back and manager apologized for the bad service. Save yourself the headache and do not stay here.
Stayed 4 nights in Feb 2020
Response from Moneim on Feb 26, 2020
Dear Mr Sharif we apologize for the experience that you had at Ramada we cherish and care about Expedia customers and this will not be happened again in the future please accept our apology regards

10/10 Excellent

YASER

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and convince not fare from the msged
Stayed 6 nights in Feb 2020
Response from Moneim on Feb 17, 2020
Thank you Mr. Yasser for your kind review Hope to see you soon in Mecca

4/10 Poor

bilal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only good thing is the location, rest was all bad.
The only good thing about this hotel was that it was somewhat close to Haram and very very close to Saptco bus terminal. Everything else wasn't upto any standard. First they gave me wrong room which stunk bad and things were broken in the bathroom. But they fixed this issue for me and gave me a room that i had originally booked. Nothing fancy about this place. Internet supposedly works only in the lobby so lobby is always busy. Breakfast was very average too. It was somewhat disappointing.
Stayed 1 night in Feb 2020
Response from moneim on Feb 15, 2020
first please accept our apology all negative comments will be considered

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
Location is quite good thanx and Regards See you
Stayed 2 nights in Jan 2020
Response from MONEIM on Feb 7, 2020
YOU ARE MOST WELCOME LOOKING FORWARD TO SEE YOU AGAIN

10/10 Excellent

norin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They are very good and had fast services.
Stayed 2 nights in Jan 2020
Response from moneim on Jan 19, 2020
thank you very much for your message that make us happy and push us to provide the best service we hope to see you soon thank you again

4/10 Poor

Abubakr

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from moneim on Jan 15, 2020
dear our valueable guest we spare no effort to make you happy we promise that your review will be considered sorry for any inconvenience

8/10 Good

Syed

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good experience, manager was nice and helpful
Over all stay was good and the manager of this hotel Mr Ahmed Abdul was very nice and very helping nature. Only thing which was bother was little cleanness need to change bed cover and replace bath towels. Was good experience only because of the manager
Stayed 3 nights in Dec 2019
Response from Moneim on Dec 27, 2019
dear Mr Syed thank you very much for your comment hope to see you soon with my best wishes

4/10 Poor

muzaffer

Travelled with family
Disliked: Staff & service
umrah trip
Room had leak from roof and toilet, had maintenance fix that, then found window wouldn’t shut and room was very noisy all night due to traffic , in morning couldn’t use shower as it was blocked. Lifts were super busy, took over 30 just to get on.
Stayed 1 night in Dec 2019
Response from Moneim on Dec 27, 2019
Dear valued guest please accept my apology and we promise that all negative comments will considered

10/10 Excellent

Kamraan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
The hotel was close to haram. The wifi is only in the lobby, but too crowded.
Stayed 1 night in Nov 2019
Response from Ksibi2000 on Nov 26, 2019
Thank you for choosing Ramada Dar Al fayzeen hope to see you again

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Like labor accommodation not four star hotel Check in time three hours Room not clean, spot on sheets Disaster experience Expedia should take out this hotel from their list
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Close to Al Haram No Wifi except near the reception desk at the main floor.
Stayed 2 nights in Dec 2018
Response from Ramada on Jan 29, 2019
Dear Valued Guest Kindly allow us to thank you for staying in Ramada al qibla hotel and sharing your feedback. your feedback is valuable for us and we will work hardly to make your next visit to ramada more comfortable and enjoyable Best Regards Ramada Team

8/10 Good

khalfan

Disliked: Cleanliness, staff & service
Customer service should be improved and number of people be more not only 2 bz this is for ummrah and hajj so its alwaus buzy . One thing i would thank majid for his kidness and help
Stayed 2 nights in Jun 2018
Response from moneim on Jul 5, 2018
Dear Mr. Khalfan thank you for choosing Ramada hotel we promise that your comment will be considered thank you

6/10 Okay

AboFaisal, Riyadh

Liked: Staff & service
Disliked: Cleanliness, room comfort
No Wi-Fi The furniture is old and dusty carpets. No business center. The audio system not connected to the almasgid alharam The location is good and staff are friendly,
Stayed 4 nights in Jun 2018
Response from Moneim on Jul 5, 2018
Dear Mr. Abu Faisal thank you for choosing Ramada hotel we appreciate your comment we are working for the wi fi services to be available in the entire hotel very soon

8/10 Good

Fadzil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Good Value for money Hotel
This is my second trip here at the same hotel. I stayed 5 nights twin sharing room only without breakfast at Ramada Dar Al Fayzeen for Ramadan. This hotel is very near to Masjidil Haram and its only 10 mins walk to the main mosque entrance Rooms are clean and big with coffee making and refrigerator facilities. Nothing is faulty. Facilities beside the hotel also full of good restaurants without the need to walk so far to find food. Money changer is also across the road. The price per room per night is the best , cheapest and good value for money from Hotels.com website especially for peak period for last 10 days of ramadan . I would come again to Ramada Dar Al Fayzeen.
Stayed 5 nights in Jun 2018
Response from moneim on Jul 5, 2018
Dear Mr Fadzil thank you very much for E.Mail hope to receive more than you need to be more comfortable.in your next trip see you soon M. Fadzil thank you again

10/10 Excellent

Hanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing trip in Mecca
It was great.
Stayed 1 night in May 2018
Response from moneim on Jul 5, 2018
Dear Mr. Hanie thank you for your kind comment hope to receive more than you expecting in your next trip thank you again Mr Hanie

2/10 Terrible

M wajih

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
ضعيف
لا مافي انترنت وبعيد عن الحرم صراحة
Stayed 1 night in Jun 2018
Response from moneim on Jul 5, 2018
عميلنا العزيز نشكركم علي اختياركم الاقامه في رمادا دار الفائزين نحيط سيادتكم علما باننا نعمل علي توصيل خدمه الانترنت الي غرف الفندق كامله شاكرين لسيادتكم حسن تفهمكم