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Reviews of Elaf Kinda Hotel

5 out of 5
Elaf Kinda Hotel
Al Mesyaal St., Makkah

Reviews

7.6

Good

Rating 10 - Excellent. 130 out of 340 reviews" "
Rating 8 - Good. 91 out of 340 reviews" "
Rating 6 - Okay. 54 out of 340 reviews" "
Rating 4 - Poor. 27 out of 340 reviews" "
Rating 2 - Terrible. 38 out of 340 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Abu saleh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Elaf Kinda Managment on Mar 31, 2024
ضيفنا العزيز،ازعجنا جدا وتقيميك و الملاحظات القيمه من الضيوف الكرام هي محل متابعة مباشره من الفندق، وجميعها تؤخذ بعين الاعتبار، حتى يتم تلافيها في المستقبل، وبالتالي تكون مصدرا مهما في مساعدتنا على تحسين مستوى الخدمه.لم نتمكن من الوصول إليكم لعدم وجود بيانات ظاهره لدينا لذا نرجوا منكم التفضل بالتواصل معنا على رقم الهاتف: 966125745555 تحويله: 602 من الساعة 10 صباحا وحتى الساعة 4 عصرا للمزيد من المعلومات.نتطلع لزيارتكم لنا مره أخرى في الفندق، وكلنا امل في ان تحوز خدماتنا على رضاكم.مع اطيب التحيات، اداره فندق إيلاف كنده

2/10 Terrible

Ishaq

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Well, what can I say regarding Elaf Kinda? Firstly, as soon as we entered the hotel room, the carpet and bathroom looked as if they haven’t been cleaned since the last stay, the bathroom stank and was wet on the ground. The carpets looked as if they weren’t hoovered at all. I have pictures of all this as proof, they do not clean appropriately. I have requested the rooms be cleaned not once, but on three occasions and they never came. The mattress in one of the rooms were broken, I mean is this supposed to be a Five star hotel? The mattress are shocking and the actual rooms itself are really bad. The rooms were never cleaned and the rubbish was taken out by ourselves, leaving them in the lobby otherwise the rooms would never be cleaned at all. This is only a five star hotel due to its proximity to the Haram and the grand mosque. Other than that, this hotel is a complete shambles and if anything is a 1 start hotel at best. I have stayed in Clock Towers, and other local hotels which are actual five stars and are miles better than Elaf Kinda Hotel. The only reason why I booked here, was all the other hotels were fully booked. Please do consider this review when booking this hotel and only book if you do not care for cleanliness and service.
Stayed 4 nights in Mar 2024
Response from Elaf Kinda Managment on Mar 14, 2024
We were very disturbed by your comment, evaluation, and valuable comments from our valued guests, which are followed up directly by the hotel, and all of them are taken into consideration, so as to be avoided in the future, and thus be an important source in helping us improve the level of service.Please kindly contact us on the phone number: 966 12 574 5555 Ext: 602 from 10.00 AM. until 4.00 Pm for more information.We look forward to your visit to us again at the hotel, and we hope that our services will satisfy you.Best regards,Management of Elaf Kinda Hotel.

4/10 Poor

MST HASINA

Stayed 3 nights in Mar 2024
Response from Elaf Kinda Managment on Mar 14, 2024
Dear guest,Thank you for choosing Elaf Kinda as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Kinda Management

10/10 Excellent

Shabbir

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very close to haram- walking distances. staff very helpful.
Stayed 4 nights in Feb 2024
Response from Elaf Kinda Managment on Mar 12, 2024
Dear guest,Thank you for choosing Elaf Kinda as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Kinda Management

4/10 Poor

Reem

Travelled with family
Disliked: Property conditions & facilities
I arrived at the property to find my reservation canceled without my consent or even any email or confirmation of the cancelation. After traveling for 32 hours I was told I have no bed and was made to make a new reservation for the next day. Very horrible start to my vacation and experience.
Stayed 5 nights in Jan 2024
Response from Elaf Kinda Managment on Feb 4, 2024
Dear Guest,Kindly accept our sincere apology for failing to reach your satisfaction.All the valuable comments from our valuable guests will been taken into close consideration to ensure a comfortable stay for all our dear guests in the future, and will help us improve our level of service.Looking forward to welcoming you back at our hotel.Kindest Regards,Elaf Al Kinda Management

10/10 Excellent

SIHAM NUR

Liked: Staff & service, property conditions & facilities
Staff where lovely
Stayed 5 nights in Dec 2023
Response from Elaf Kinda Managment on Jan 15, 2024
Dear guest,Thank you for choosing Elaf Kinda as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Kinda Management

10/10 Excellent

Raheel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Elaf Kinda Managment on Jan 14, 2024
Dear guest,Thank you for choosing Elaf Kinda as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Kinda Management

10/10 Excellent

WALEED

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very near
Response from Elaf Kinda Managment on Jan 10, 2024
Dear guest,Thank you for choosing Elaf Kinda as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Kinda Management

6/10 Okay

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only wish they understand that there is a growing number of non Arab Muslims who are passionate about multiple umra visits and also stubborn on NOT learning spoken Arabic. Sadly Elaf Kinda, like most Saudi hotels, fails miserably on that front. For time immemorial, they expect us to learn the language - when God himself has not made it compulsory or even remotely desirable. Show me one Sahih Hadith recommending Muslims to learn spoken Arabic. Elaf Kinda spokesperson,, Wed, talks about the Saudi law requiring employing young Saudis and grooming them. Wed reasons that such a young Saudi may have tried to communicate with me when I asked earlier about the taxi drop to the hotel. Does anyone even know that the taxi doesn't arrive at the reception? Does Elaf Kinda set this expectation with its guests? It's this kind of callous attitude that needs to change. Or they should adopt the British Pre Indian interdependence policy of "Indians and Dogs not allowed" I did try to explain to Wed that market forces find their way. Like it is happening at 10 Downing St, where UK has both an Indian and a dog at its most prestigious address. So, it's high time Saudis take non Arabs seriously. Truly serious. And such a commitment clearly, unabashedly, emphatically and openly. Let's see them do it
Stayed 3 nights in Dec 2023
Response from Elaf Kinda Managment on Dec 31, 2023
Dear Guest,Kindly accept our sincere apology for failing to reach your satisfaction.All the valuable comments from our valuable guests will been taken into close consideration to ensure a comfortable stay for all our dear guests in the future, and will help us improve our level of service.Looking forward to welcoming you back at our hotel.Kindest Regards,Elaf Al Kinda Management

8/10 Good

Shafiqur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Elaf Kinda Managment on Dec 28, 2023
Dear guest,Thank you for choosing Elaf Kinda as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Kinda Management

10/10 Excellent

Abid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our 4 night stay at this location. One of the primary reason I booked this hotel is due to its proximity to Masjid Al Haram and I must say that I am very pleased with that. The housekeeping staff was very courteous. They immediately assisted with our requests especially unlimited water refills. The lift sometime gets crowded but that is expected given the volume of people arrives in this city. The only drawback I have noticed is the parking availability. We could not get any of our cab to come to near the hotel but we have to walk to the street.
Stayed 4 nights in Dec 2023
Response from Elaf Kinda Managment on Dec 27, 2023
ضيفنا العزيز,نتوجه اليكم بالشكر الجزيل لتخصيص جزءا من وقتكم الثمين في تقييم مستوى إقامتكم. رضاكم عن خدماتنا هو الدافع الاساسي من أجل تحفيز فريق العمل لديناسعداء بمعرفة انكم قد استمتعتم خلال فترة إقامتكم معنا، ونتطلع الى زيارتكم لنا في القريب العاجل.مع اطيب التحيات اداره فندق ايلاف كنده.

6/10 Okay

raziuddin

Stayed 3 nights in Dec 2023
Response from Elaf Kinda Managment on Dec 27, 2023
ضيفنا العزيز,نتوجه اليكم بالشكر الجزيل لتخصيص جزءا من وقتكم الثمين في تقييم مستوى إقامتكم. رضاكم عن خدماتنا هو الدافع الاساسي من أجل تحفيز فريق العمل لديناسعداء بمعرفة انكم قد استمتعتم خلال فترة إقامتكم معنا، ونتطلع الى زيارتكم لنا في القريب العاجل.مع اطيب التحيات اداره فندق ايلاف كنده.

10/10 Excellent

Yasser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice choice
a very nice helpful reception/room service ....team located at 150m from al Haram
Stayed 1 night in Nov 2023
Response from Elaf Kinda Managment on Dec 3, 2023
Dear guest,Thank you for choosing Elaf Kinda as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Kinda Management

10/10 Excellent

Saarra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Haram view bedroom
Amazing stay at Elaf Kinda hotel. Staff allowed an early check in at 9am which was really helpful to say we had an extremely long flight. The hotel is located on the Al Haram grounds and is easy to get to. Staff were great and attended to needs. Cleaner was extremely polite and always worked above and beyond however, sometimes when I had called for room service this had not been attended to. Never the less, room was spotless every-time it has been cleaned. Overall, I would be returning to this hotel for future stays. Great family friendly hotel.
Stayed 6 nights in Nov 2023
Response from Elaf Kinda Managment on Nov 24, 2023
Dear guest Saarra,Thank you for choosing Elaf Kinda as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Kinda Management

10/10 Excellent

SUBUL, des plaines

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second trip for Umrah this year and my husband and I enjoyed our trip in April so much that we brought our daughter back to join us in our religious trip! It was amazing!!!!!
Stayed 2 nights in Oct 2023
Response from Elaf Kinda Managment on Oct 29, 2023
Dear guest,Thank you for choosing Elaf Kinda as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Kinda Management

8/10 Good

Kashif

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great location and access to masjid haram. The carpet of the room was very dirty. Amenities were fine. The room was not sound proof. Even the air conditioner fan was giving an horrible sound. Iron table was broken.
Stayed 2 nights in Oct 2023
Response from Elaf Al Mashaer Managment on Oct 20, 2023
Dear Guest,Kindly accept our sincere apology for failing to reach your satisfaction.All the valuable comments from our valuable guests will been taken into close consideration to ensure a comfortable stay for all our dear guests in the future, and will help us improve our level of service.Looking forward to welcoming you back at our hotel.Kindest Regards,Elaf Al Kinda Management

10/10 Excellent

Khateja

Stayed 3 nights in Sep 2023
Response from Elaf Kinda Managment on Oct 20, 2023
ضيفنا العزيز,نتوجه اليكم بالشكر الجزيل لتخصيص جزءا من وقتكم الثمين في تقييم مستوى إقامتكم. رضاكم عن خدماتنا هو الدافع الاساسي من أجل تحفيز فريق العمل لديناسعداء بمعرفة انكم قد استمتعتم خلال فترة إقامتكم معنا، ونتطلع الى زيارتكم لنا في القريب العاجل.مع اطيب التحيات اداره فندق ايلاف كنده.

10/10 Excellent

Abdisalan

Response from Elaf Kinda Managment on Sep 29, 2023
Dear guest,Thank you for choosing Elaf Kinda as your preferred location to stay in the holy city. Your satisfaction is our key to motivate the team in the hotel.Looking forward to welcoming you back.Kindest RegardsElaf Kinda Management

10/10 Excellent

Hammad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at this hotel were the kindest and most helpful. Rajaul in particular went out of his way to make us feel comfortable and welcome. He took very good care of us. The people at the reception desk were also extremely polite and hospitable. Wonderful experience staying with this hotel.
Stayed 3 nights in Aug 2023
Response from Elaf Kinda Managment on Sep 10, 2023
Dear guest Hammad,Thank you for choosing Elaf Kinda as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivating the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Kinda Management

10/10 Excellent

SHABBIR, SPRINGFIELD

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. 7 min walk to gate 89. Clock tower entrance next door. Main door of hotel opens to courtyard piazza. Not to a traffic street. Cars can't come to the door. Taxi drops off away from hotrdl entrance. No parking.
Stayed 1 night in Aug 2023
Response from Elaf Kinda Managment on Aug 20, 2023
Dear guest,Thank you for choosing Elaf Kinda as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivating the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Kinda Management

10/10 Excellent

Kareem

Liked: Staff & service, property conditions & facilities
Excellent rooms and personable staff
Stayed 1 night in Aug 2023
Response from Elaf Kinda Managment on Aug 10, 2023
Dear guest,Thank you for choosing Elaf Kinda as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivating the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Kinda Management

8/10 Good

Ahmed Fraz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience.
Stayed 3 nights in Jul 2023
Response from Elaf Kinda Managment on Jul 31, 2023
Dear guest,Thank you for choosing Elaf Kinda as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivating the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Kinda Management

10/10 Excellent

Walid

Stayed 1 night in Jul 2023
Response from Elaf Kinda Managment on Jul 27, 2023
Dear guest,Thank you for choosing Elaf Kinda as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivating the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Kinda Management

8/10 Good

Amber

Liked: Cleanliness, staff & service, room comfort
Good service but the carpets needs to be clean amazing breakfast
Stayed 4 nights in May 2023
Response from Elaf Kinda Managment on Jun 12, 2023
Dear guest,Thank you for choosing Elaf Al Mashaer as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Al Mashaer Management

2/10 Terrible

Husien

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The road adjacent to the property was undergoing major repair works, which meant there was no direct access to the property. Therefore, in order to go the Haram I had to cross mud and sand. In addition, the rooms are very small for the price they are selling you can get bigger rooms In the same vicinity.
Stayed 3 nights in May 2023
Response from Elaf Kinda Managment on May 21, 2023
Dear Guest,Kindly accept our sincere apology for failing to reach your satisfaction.All the valuable comments from our valuable guests will been taken into close consideration to ensure a comfortable stay for all our dear guests in the future, and will help us improve our level of service.Looking forward to welcoming you back at our hotel.Kindest Regards,Elaf Al Kinda Management

10/10 Excellent

Sayed Warisullah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 5 nights in May 2023
Response from Elaf Kinda Managment on May 25, 2023
Dear guest,Thank you for choosing Elaf Kinda as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivating the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Kinda Management

10/10 Excellent

Aamir

Travelled with family, Travelled with family and small children
Stayed 3 nights in May 2023
Response from Elaf Kinda Managment on May 18, 2023
Dear guest,Thank you for choosing Elaf Kinda as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Kinda Management

10/10 Excellent

Irfan

Stayed 2 nights in Apr 2023
Response from Elaf Kinda Management on May 4, 2023
Dear guest Irafan,Thank you for choosing Elaf Kinda as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivating the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Kinda Management

10/10 Excellent

SUBUL, des plaines

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Every single thing about this hotel was excellent!!! Going back to Makkah and staying at the same place. 100's of restaurants, all the malls, in front of Kaabah!!!!!!!!! Perfect location. Best Pakistani food ever located 10 min walk. Mcds and all major fast food chains all around me. Best shopping for everything- you dont have to leave the area. No taxis needed no cars needed. So much to do in all blocks of walking
Stayed 4 nights in Apr 2023
Response from Elaf Kinda Management on May 2, 2023
Dear guest Subul,Thank you for choosing Elaf Kinda as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivating the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Kinda Management

10/10 Excellent

Walid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All things are good
Stayed 1 night in Apr 2023
Response from Elaf Kinda Management on Apr 28, 2023
Dear guest,Thank you for choosing Elaf Kinda as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Kinda Management

4/10 Poor

Ali

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Location is fantastic, but the hotel facilities are in bad condition. Also, the room size is very small and rental rate is higher than its deserve.
Stayed 1 night in Apr 2023
Response from Elaf Kinda Management on Apr 9, 2023
Dear guest,Thank you for choosing Elaf Kinda as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivating the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Kinda Management

10/10 Excellent

RASHID, bolton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Mashallah ahmed al samti and mustafa Noor were helpfull service very good would recommend to all
Stayed 11 nights in Mar 2023
Response from Elaf Kinda Management on Apr 9, 2023
Dear guest,Thank you for choosing Elaf Kinda as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivating the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Kinda Management

10/10 Excellent

Mohamed, Doha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very close to Al-Haram
Stayed 2 nights in Mar 2023
Response from Elaf Kinda Management on Mar 26, 2023
Dear guest,Thank you for choosing Elaf Kinda as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivating the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Kinda Management

6/10 Okay

Safiq

Response from Elaf Kinda Management on Mar 26, 2023
Dear guest,Thank you for choosing Elaf Kinda as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivating the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Kinda Management

6/10 Okay

Mahmud

Stayed 3 nights in Mar 2023
Response from Elaf Kinda Management on Apr 11, 2023
Dear guest,Thank you for choosing Elaf Kinda as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivating the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Kinda Management

6/10 Okay

MOHAMMED

Travelled with family
Liked: Cleanliness, staff & service
Twin room was much smaller than expected. Shower had no sliding door.
Stayed 1 night in Mar 2023
Response from Elaf Kinda Management on Mar 20, 2023
Dear Guest,Kindly accept our sincere apology for failing to reach your satisfaction.All the valuable comments from our valuable guests will been taken into close consideration to ensure a comfortable stay for all our dear guests in the future, and will help us improve our level of service.Looking forward to welcoming you back at our hotel.Kindest Regards,Elaf Al Kinda Management

4/10 Poor

Umeer

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2023
Response from Elaf Kinda Management on Mar 21, 2023
Dear guest,Thank you for choosing Elaf Kinda as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Kinda Management

10/10 Excellent

Adel

Stayed 2 nights in Mar 2023
Response from Elaf Kinda Management on Mar 20, 2023
Dear guest,Thank you for choosing Elaf Kinda as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivating the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Kinda Management

4/10 Poor

Omar

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2023
Response from Elaf Kinda Management on Mar 20, 2023
Dear Guest,Kindly accept our sincere apology for failing to reach your satisfaction.All the valuable comments from our valuable guests will been taken into close consideration to ensure a comfortable stay for all our dear guests in the future, and will help us improve our level of service.Looking forward to welcoming you back at our hotel.Kindest Regards,Elaf Al Kinda Management

2/10 Terrible

Rahmania Travel

Stayed 3 nights in Mar 2023
Response from Elaf Kinda Management on Apr 6, 2023
Dear guest,Thank you for choosing Elaf Kinda as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Kinda Management

10/10 Excellent

Mohanad

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent hotel and excellent location
Stayed 1 night in Mar 2023
Response from Elaf Kinda Management on Mar 15, 2023
Dear guest,Thank you for choosing Elaf Kinda as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Kinda Management

8/10 Good

Neelam J

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2023
Response from Elaf Kinda Management on Mar 16, 2023
Dear guest,Thank you for choosing Elaf Kinda as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivating the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Kinda Management

10/10 Excellent

Isra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 1 night in Mar 2023
Response from Elaf Kinda Management on Mar 12, 2023
Dear guest,Thank you for choosing Elaf Kinda as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivating the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Kinda Management

10/10 Excellent

Alemran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- staff was nice
Stayed 4 nights in Mar 2023
Response from Elaf Kinda Management on Mar 12, 2023
Dear guest,Thank you for choosing Elaf Kinda as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivating the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Kinda Management

2/10 Terrible

Mohamed

Disliked: Staff & service, amenities, property conditions & facilities
Idont like their services someone steal my jacket and money they checked the camera and saw everything then they told me ti call me. Until now i didn't get yet any call or help
Stayed 1 night in Mar 2023
Response from Elaf Kinda Management on Mar 13, 2023
Dear guest,We were very disturbed by your comment, evaluation, and valuable comments from our valued guests, which are followed up directly by the hotel, and all of them are taken into consideration, so as to be avoided in the future, and thus be an important source in helping us improve the level of service.Please kindly contact us on the phone number: 966 12 574 5555 Ext: 602 from 10.00 AM. until 4.00 Pm for more information.We look forward to your visit to us again at the hotel, and we hope that our services will satisfy you.Best regards,Management of Elaf Kinda Hotel.

10/10 Excellent

muhammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Has no front door access to drive up to the hotel, it on no driving street,
Stayed 4 nights in Mar 2023
Response from Elaf Kinda Management on Mar 12, 2023
Dear guest,Thank you for choosing Elaf Kinda as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivating the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Kinda Management

6/10 Okay

Ihab

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The only good thing about this hotel is it’s location
Stayed 3 nights in Mar 2023
Response from Elaf Kinda Management on Mar 12, 2023
Dear guest,Thank you for choosing Elaf Kinda as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivating the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Kinda Management

10/10 Excellent

Irfan

Stayed 2 nights in Mar 2023
Response from Elaf Kinda Management on Mar 12, 2023
Dear guest,Thank you for choosing Elaf Kinda as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivating the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Kinda Management

2/10 Terrible

Asad

Travelled with partner
Liked: Cleanliness, staff & service
The room was the smallest I ever stayed in. I booked two twin beds but I got two twin beds combined with barely place to walk around. Only one side had side table. Pics were deceiving
Stayed 3 nights in Mar 2023
Response from Elaf Kinda Management on Mar 12, 2023
Dear Guest,Kindly accept our sincere apology for failing to reach your satisfaction.All the valuable comments from our valuable guests will been taken into close consideration to ensure a comfortable stay for all our dear guests in the future, and will help us improve our level of service.Looking forward to welcoming you back at our hotel.Kindest Regards,Elaf Al Kinda Management

10/10 Excellent

Jubara

Stayed 7 nights in Feb 2023
Response from Elaf Kinda Management on Mar 15, 2023
Dear guest,Thank you for choosing Elaf Kinda as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Kinda Management