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Overview of DoubleTree by Hilton Makkah Jabal Omar

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Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
View from Room
View from Room

DoubleTree by Hilton Makkah Jabal Omar

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services
  • Parking available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays

Explore the area

    Popular LocationAs-Haabee Exhibition6 min walk
    Popular LocationAlkhalil Courtyard2 min drive
    Popular LocationSouk Al-Khalil2 min drive

Choose dates to view prices

Sorry, this property is temporarily unavailable Tue., Mar. 17 2020 - Mon., May 31 2021.

Family Room, 2 Twin Beds, Connecting Rooms, Partial View

  • Sleeps 4
  • 2 Twin Beds

Deluxe Room, 2 Twin Beds

No guest room rating
  • City view
  • Sleeps 3
  • 2 Twin Beds

Room, 2 Twin Beds, Partial View

4.3/5 guest room rating
  • Sleeps 3
  • 2 Twin Beds

Room, 2 Twin Beds, Partial View

No guest room rating
  • Sleeps 2
  • 2 Twin Beds

Junior Suite, 2 Twin Beds

5/5 guest room rating
  • City view
  • Sleeps 4
  • 2 Twin Beds

Junior Suite, 2 Twin Beds, Bay View

5/5 guest room rating
  • Bay view
  • Sleeps 4
  • 2 Twin Beds

Family Room, 2 Twin Beds, Connecting Rooms

  • City view
  • Sleeps 4
  • 2 Twin Beds

Presidential Suite, 1 King Bed (Haram)

  • Sleeps 6
  • 1 King Bed

Room, 2 Twin Beds

No guest room rating
  • City view
  • Sleeps 2
  • 2 Twin Beds

Room, 1 King Bed, Accessible

4.5/5 guest room rating
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed

5/5 guest room rating
  • 431 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Partial View

No guest room rating
  • Sleeps 3
  • 1 King Bed

About this area

Mecca

Located in Mecca, DoubleTree by Hilton Makkah Jabal Omar is connected to a shopping center. Great Mosque of Mecca and King Fahad Gate are notable landmarks, and travelers looking to shop may want to visit Alkhalil Courtyard and Souk Al-Khalil.
Popular Location

What's nearby

  • As-Haabee Exhibition - 6 min walk
  • King Fahad Gate - 16 min walk
  • Alkhalil Courtyard - 2 min drive
  • Souk Al-Khalil - 2 min drive
  • Great Mosque of Mecca - 6 min drive

Getting around

  • King Abdulaziz Intl. Airport (JED) - 60 min drive

Restaurants

  • KFC - 4th Floor — 5 min walk
  • Albaik — 13 min walk
  • Al Farough — 15 min walk
  • Five Guys — 15 min walk
  • Broast — 3 min drive

About this property

DoubleTree by Hilton Makkah Jabal Omar

Central hotel connected to a shopping center in Mecca with 2 restaurants
This smoke-free hotel features 2 restaurants, a coffee shop/café, and self parking. Free WiFi in public areas and a free area shuttle are also provided. Additionally, 24-hour room service, conference space, and concierge services are onsite. All 676 rooms feature thoughtful touches like bathrobes and slippers, along with conveniences such as sitting areas and refrigerators. Guests will also find free WiFi, 24-hour room service, and LED TVs.
DoubleTree by Hilton Makkah Jabal Omar offers 676 accommodations with minibars and safes. Accommodations offer separate sitting areas. Beds feature premium bedding. 49-inch LED televisions come with pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (SAR 150 per day)
  • Height restrictions apply for onsite parking
  • Free area shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:30 AM: SAR 69 for adults and SAR 35 for children
  • 2 restaurants and 1 coffee shop/café
  • 24-hour room service

Family friendly

  • Children's games
  • Children's toys
  • Free area shuttle
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Turndown service

Languages spoken

  • Arabic
  • English
  • Indonesian
  • Urdu

Business services

  • Conference space (250 square feet)
  • Meeting rooms - 2

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bathtub
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • 49-inch LED TV
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service

Policies

Check-in

Check-in from 4:00 PM - 3:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from March 17 2020 to May 31 2021 (dates subject to change).

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: SAR 69 for adults and SAR 35 for children (approximately)
  • Self parking fee: SAR 150 per day
  • Late check-out is available for a fee (subject to availability, amount varies)
  • An in-room refrigerator is available for an additional fee
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Couples wishing to share a room must provide proof of marriage
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

DoubleTree by Hilton Makkah Jabal Omar Property Mecca
DoubleTree by Hilton Makkah Jabal Omar Property
DoubleTree by Hilton Makkah Jabal Omar Hotel
DoubleTree by Hilton Makkah Jabal Omar Mecca
DoubleTree by Hilton Makkah Jabal Omar Hotel Mecca
DoubleTree by Hilton Makkah Jabal Omar Hotel
DoubleTree by Hilton Makkah Jabal Omar Mecca
DoubleTree by Hilton Makkah Jabal Omar Hotel Mecca

Frequently asked questions

4.6
Wonderful
Rating 5 - Excellent. 79 out of 105 reviews
5 - Excellent 75%
Rating 4 - Good. 15 out of 105 reviews
4 - Good 14%
Rating 3 - Okay. 4 out of 105 reviews
3 - Okay 4%
Rating 2 - Poor. 4 out of 105 reviews
2 - Poor 4%
Rating 1 - Terrible. 3 out of 105 reviews
1 - Terrible 3%

4.7/5

Cleanliness

4.5/5

Staff & service

4.6/5

Amenities

4.7/5

Property conditions & facilities

3/5 Okay

Travelled with family
Wifi ok. Room service poor. Took longer than expected in checking in
Stayed 2 nights in Apr 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2021

2/5 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2020

5/5 Excellent

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
It’s a nice hotel overall. A few points to take notice. The WiFi is very weak , so if you’re having to work from there a little bit you’ll find a hard time connecting. Also, the food in the breakfast isn’t very sanitary . I’ve had a couple of days of diarrhea from it and I couldn’t tell what is was from exactly. Staff is happy and cheerful. However , they provide no service other than checking you in. The guy in the front desk was even too lazy to give me back my change. He kept saying come back later, which is unacceptable. I am not going to chase my money. Also the restaurants staff some of them seem to have a bad attitude and not sure why. They are certainly not so genuine in delivering any service.when I complained to him that my internet was bad he kept asking if I’m sure as if I was lying or being stupid. No solutions were given other than” you know ,sometimes it gets disconnected”. Haha thanks buddy for your great help. Now on the other hand , their room service is phenomenonal. They provide you with everything you need like tea, water bottles , towels whenever you need which is great. They even provide a nespresso machine. And the rooms are very spacious and clean. Elevators are always there no need to wait too long. The buses are great they’re always there to take you back and forth and very friendly drivers .
Stayed 1 night in Mar 2020

1/5 Terrible

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel can cheat you easily and overcharge you if you paid through another online travel account, they will not accept it and ask you not received the payment. Be careful to not get double charge.
Stayed 2 nights in Feb 2020