My husband and I chose this hotel for the first night of our honeymoon. What better place to spend your wedding night than the Ritz? A lot of places, as it turns out. I usually stay in nice hotels, occasionally very nice ones, but the most important thing is that they're clean. I was shocked to discover a visibly dirty towel in the bathroom upon our arrival -- like, large black smudges, which were also on the container of shower gel. I have not seen anything like that since a stay 20 years ago at a seedy hotel off Hollywood Boulevard.
I emailed them and sent photos, and they gave me a $60 food credit (the room was $400), which, this being the Ritz, covered one person's breakfast. Then -- despite telling them in my email that we were going to bed at 11 -- sent up housekeeping at 11:50 to knock multiple times and wake us up to deliver towels. I don't have to complain at hotels very often, but when it occasionally happens, management is usually quick to do everything they can to make it right. In this case, it was such laughably terrible customer service that I realized that "the Ritz" was just an ordinary three-star hotel with a fancy reputation that I remembered from childhood.
My brand-new husband is a very positive person, and he said, "I bet they'll do something nice tomorrow to make it up. Have faith. You'll see." They didn't.
Fortunately, we spent the next night at an excellent property about an hour away. There are far better hotels in this area -- skip this one.