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Reviews of Holiday Inn McAllen – Medical Center Area, an IHG Hotel

3 out of 5
Holiday Inn McAllen – Medical Center Area, an IHG Hotel
612 W Expressway 83, McAllen, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 495 out of 864 reviews" "
Rating 8 - Good. 233 out of 864 reviews" "
Rating 6 - Okay. 72 out of 864 reviews" "
Rating 4 - Poor. 30 out of 864 reviews" "
Rating 2 - Terrible. 34 out of 864 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lee

Liked: Staff & service, property conditions & facilities
The room appeared to be freshly remodeled and cleaned, however I did find a few pistachio shells on the floor that cleaner had missed. Somehow the tv remote was on the floor and under the far side of bed as well. Manager and receptionist where very friendly and responsive to my requests and made for a pleasant stay.
Stayed 1 night in Mar 2024

8/10 Good

Celeste

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Sandra, Laredo

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We noticed that the rooms wasn’t cleaned properly. There were “dirty” hand prints in the headboard of one of the beds and hairs in the tub. Overall, we were disappointed with our room.
Stayed 1 night in Mar 2024

10/10 Excellent

Isamar

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it!
Stayed 3 nights in Mar 2024

10/10 Excellent

Ignacio

Stayed 2 nights in Feb 2024

10/10 Excellent

Taylor

Stayed 2 nights in Feb 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth the extra penny compared to other hotels in the area. Clean, well kept, and modern, this is a big one because a lot of hotels have that musky ambience to them. great location if you need to Uber and breakfast included. My purpose to stay was visiting and would come again!
Stayed 2 nights in Feb 2024

10/10 Excellent

Ann

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 2 nights in Feb 2024

10/10 Excellent

Iryna

Liked: Cleanliness, staff & service, property conditions & facilities
Great service!
Stayed 1 night in Jan 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Ricardo

Travelled with family, Business traveller
Hotel was very clean. The only thing is that tue rooms are a little dated. But still very clean & functional.
Stayed 1 night in Dec 2023

6/10 Okay

Valerie

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

VERONICA

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Bernardo

Stayed 4 nights in Dec 2023

10/10 Excellent

Armando

Stayed 2 nights in Dec 2023

8/10 Good

rosa, spring

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Dec 2023

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Enna

Travelled with family, Travelled with family and small children
Liked: Staff & service
The room was ok but it wasnt clean.. there were tiny papers all around the bathroom and multiple hairs.. also the rug smelled kinda bad
Stayed 1 night in Nov 2023

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly like all about our stay. Soft beds and pillows, staff is very friendly, not fancy but up to part. Everything was close! I’ll be staying there again.
Stayed 2 nights in Nov 2023

6/10 Okay

Isabel

Stayed 2 nights in Nov 2023

10/10 Excellent

Gilberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to check in and very clean and quiet.
Stayed 1 night in Nov 2023

8/10 Good

Gilberto

Stayed 1 night in Nov 2023

10/10 Excellent

Susana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
brand new hotel, good service
Stayed 1 night in Nov 2023

10/10 Excellent

Rose M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the elevator with window loved our room the front desk staff was very welcoming at check out they asked all the right questions about our stay although we only stayed for one night I wish that we could have stayed longer; I told them next time we go down there I will stay there again and that I would highly recommend staying at Holiday Inn to my extended families and friends.
Stayed 1 night in Nov 2023

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Michael

Stayed 3 nights in Nov 2023

10/10 Excellent

Melisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Pleasant stay. Receptionist was very friendly and kind. Room was clean and had every amenity I needed. Very satisfied!
Stayed 1 night in Nov 2023

8/10 Good

Amanda

Stayed 1 night in Oct 2023

10/10 Excellent

Alfredo

Stayed 1 night in Sep 2023

2/10 Terrible

Jose

Stayed 1 night in Sep 2023

10/10 Excellent

isabel, West palm beach

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area, very safe. They offered a complimentary breakfast and it was delicious, even offered hot sauce for the breakfast burritos. I was definitely surprised. It was very clean and updated location.
Stayed 1 night in Sep 2023

6/10 Okay

Eleonor

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
First time being at this hotel. The reception workers were very courteous and check in process was a breeze. The room looked clean but the bed was a different story. The pillow covers and sheets seemed extremely wrinkled similar to when they have been used several times. Bed cover was stained and I honestly didn’t have time to call and wait for this to be resolved. The beds were very comfortable, nice and dark, plus the AC worked wonderfully!! To be honest, we will not stay there again.
Stayed 1 night in Sep 2023

10/10 Excellent

CLAUDIA

Stayed 1 night in Sep 2023

10/10 Excellent

CAROLINA

Stayed 1 night in Sep 2023

10/10 Excellent

Clifton

Stayed 1 night in Aug 2023

6/10 Okay

Steven

Travelled with family
Not sure if it was an Expedia special but our room had the air unit out our window and it was so loud.
Stayed 1 night in Jul 2023

10/10 Excellent

Mauricio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mauricio
Clean, comfortable, and excellent staff.
Stayed 2 nights in Jul 2023

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly, carpet in our room was not in the best condition. Overall stay was pleasant.
Stayed 1 night in Jul 2023

10/10 Excellent

Hector

Stayed 1 night in Jun 2023

8/10 Good

Ester

Stayed 3 nights in May 2023

10/10 Excellent

Mia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi! I absolutely loved our stay here, the rooms were spotless and the staff up front were very kind and welcoming :) the breakfast was good as well and we had a great time in the pool. Definitely will be back!
Stayed 2 nights in Apr 2023

2/10 Terrible

Efrain

Stayed 1 night in Mar 2023

8/10 Good

Mario

Liked: Cleanliness, amenities, property conditions & facilities
I like everything, but I did not get my invoice or receipt.
Stayed 1 night in Mar 2023

10/10 Excellent

Ana elizabeth

Stayed 1 night in Mar 2023

10/10 Excellent

Denny

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff. Thanks
Stayed 1 night in Mar 2023

4/10 Poor

Edelmiro

Stayed 1 night in Mar 2023

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service!! Everyone was so nice and friendly 😊
Stayed 2 nights in Mar 2023

10/10 Excellent

David

Stayed 1 night in Mar 2023

10/10 Excellent

Priscilla

Stayed 1 night in Mar 2023

6/10 Okay

Keunjoo

Stayed 1 night in Feb 2023