Outdoor pool

Reviews of Cambria Hotel McAllen Convention Center

3.5 out of 5
Cambria Hotel McAllen Convention Center
701 South Ware Road, McAllen, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 712 out of 1000 reviews" "
Rating 8 - Good. 170 out of 1000 reviews" "
Rating 6 - Okay. 60 out of 1000 reviews" "
Rating 4 - Poor. 30 out of 1000 reviews" "
Rating 2 - Terrible. 28 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Deyra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, I loved our Bluetooth mirror
Stayed 1 night in Apr 2024
Response from Brenda Rodriguez Operations Manager on Apr 18, 2024
Dear Deyra, thank you for your time and for your Kind rating, we sincerely appreciate it!!

10/10 Excellent

Marcela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, clean, great beads
Stayed 1 night in Apr 2024
Response from Brenda Rodriguez Operations Manager on Apr 18, 2024
Dear Marcela, thank you for your time and valuable feedback, thank you for your kind comments, we gladly appreciate them.Hope you visit us again soon!!!

10/10 Excellent

Tommy

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Brenda Rodriguez Operations Manager on Apr 18, 2024
Dear TonyThank you for your time and great rating, we sincerely appreciate it..Please visit us soon!!!

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
perfect
Stayed 1 night in Mar 2024
Response from Brenda Rodriguez Operations Manager on Mar 29, 2024
Dear Alexis, thank you for your valuable time and excellent feedback, we sincerely appreciate it, your satisfaction is our Priority, we hope to see you again soon!!!

10/10 Excellent

Juan

Stayed 1 night in Mar 2024
Response from Brenda Rodriguez Operations Manager on Apr 12, 2024
Dear Juan Thank you for your valuable time and rating we sincerely appreciate it, we hope to see you soon!!!

6/10 Okay

Mikayla

Travelled with partner
Liked: Cleanliness, staff & service
I didn’t get my room cleaned on the day I asked for it but that’s about it
Stayed 5 nights in Mar 2024
Response from Brenda Rodriguez Operations Manager on Mar 21, 2024
Dear Mikayla, thank you for your feedback, we sincerely apologized for any inconvenience you had during your stay, you can rest assure we will do the necessary changes that way this does not happen again, your satisfaction is our priority, hope to see you again soon!!!

6/10 Okay

Oscar

Travelled with family
Our stay was average, even though we selected a suite.
Stayed 1 night in Mar 2024
Response from Brenda Rodriguez Operations Manager on Mar 8, 2024
Dear Oscar we sincerely appreciate your time and feedback regarding your recent stay, and we always open to make changes for our valuable guest, your satisfaction is our priority. We hope to see you again in the near future!!!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brenda Rodriguez Operations Manager on Feb 18, 2024
Dear Charles, Thank you for your time and excellent rating, we sincerely appreciate it.. hope to see you again in the near Future!!

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from LeeAnn Hernandez on Jan 30, 2024
Angel, Thank you for taking the time to place your review.

10/10 Excellent

Sofia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, fancy, and affordable! It rare when it’s all 3! Definitely would love to stay there again.
Stayed 1 night in Jan 2024
Response from LeeAnn Hernandez on Jan 30, 2024
Sofia, We are glad to hear you enjoyed your stay. We hope to see you back soon!

10/10 Excellent

Juan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay !!
Response from LeeAnn Hernandez on Jan 20, 2024
Juan, Thank you for that awesome review.

10/10 Excellent

Radu

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean modern hotel.
Stayed 1 night in Jan 2024
Response from Brenda Rodriguez Operations Manager on Jan 16, 2024
Dear Radu, thank you for your time and feedback we sincerely appreciate it, We hope to see you again when you visit Mcallen!

2/10 Terrible

Veronica

Stayed 1 night in Jan 2024
Response from LeeAnn Hernandez on Jan 12, 2024
Veronica, We are sorry we didn't meet your expectations. We would like to know more about your stay. Please give us a call and ask for management.

10/10 Excellent

Gerardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Everything is nice
Response from LeeAnn Hernandez on Jan 9, 2024
Gerardo, We appreciate your feedback.

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from LeeAnn Hernandez on Jan 9, 2024
Alexis, Thank you for taking the time to review our hotel.

10/10 Excellent

Charles

Stayed 4 nights in Dec 2023
Response from LeeAnn Hernandez on Jan 30, 2024
Charles, Thank you for that awesome review!

10/10 Excellent

Clarissa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience
Stayed 1 night in Dec 2023
Response from LeeAnn Hernandez on Jan 9, 2024
Clarissa were glad to to know you enjoyed your experience with us. We hope to see you back soon.

8/10 Good

TERRY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 3 nights in Dec 2023
Response from LeeAnn Hernandez on Jan 30, 2024
Terry, Thank you for taking the time to place your review. we hope to see you back soon.

10/10 Excellent

Edelmiro

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking
Stayed 1 night in Dec 2023
Response from LeeAnn Hernandez on Jan 9, 2024
Edelmiro,Thank you for taking the time to place your review.

10/10 Excellent

Iveth

Liked: Cleanliness, staff & service, property conditions & facilities
Response from LeeAnn Hernandez on Jan 9, 2024
Iveth, Thank you for your review. We hope to see you back soon!

8/10 Good

Pedro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything perfect…. But breakfast time. Chaos
Stayed 2 nights in Dec 2023
Response from LeeAnn Hernandez on Jan 9, 2024
Pedro, Thank you for taking the time to place your review. Our peak time for breakfast is our last hour. We suggest guests to stop by a little earlier to enjoy their breakfast.

10/10 Excellent

Else

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from LeeAnn Hernandez on Jan 9, 2024
Thank you for your review. We hope to see you back soon!

6/10 Okay

Carlos Alberto

Travelled with family
Disliked: Staff & service, amenities
Stayed 2 nights in Dec 2023
Response from LeeAnn Hernandez on Jan 9, 2024
Thank you for your review. We hope to see you back soon!

10/10 Excellent

Jorge L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, clean and convenient.
Stayed 2 nights in Dec 2023
Response from LeeAnn Hernandez on Jan 9, 2024
Thank you for your review. We hope to see you back soon!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from LeeAnn Hernandez on Jan 9, 2024
Thank you for your review. We hope to see you back soon!

10/10 Excellent

Janeil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from LeeAnn Hernandez on Dec 5, 2023
Janeil, Thank you for the amazing review!

10/10 Excellent

Cristina

Stayed 2 nights in Nov 2023
Response from LeeAnn Hernandez on Jan 9, 2024
Thank you for your review. We hope to see you back soon!

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean very nice people!
Stayed 2 nights in Nov 2023
Response from LeeAnn Hernandez on Dec 5, 2023
Mario, We will definitely tell our team to keep up the amazing work they do. Thank you for sharing your review with us.

6/10 Okay

Myrna

Liked: Cleanliness, property conditions & facilities, room comfort
Very disappointed because I got a reservation thru Expedia and when I went to get breakfast they told me it was included I paid a lot for this room and no breakfast And when I stay in some other hotels they always have a free breakfast
Stayed 1 night in Nov 2023
Response from LeeAnn Hernandez on Nov 22, 2023
Myrna, When reservations are made through third parties, breakfast is not included. Breakfast can be added at any time in our restaurant or at reception. When booking through our website of choice hotels, there is also the option to include breakfast in your booking.

2/10 Terrible

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I always chose this hotel because it was clean, quiet and affordable but last night they gave us a room that was in bad conditions the floors was falling apart we noticed a lot of dust on the lamps of tge room, but the worst was somebody was having a party a few rooms away to ours we couldn't sleep well it was a lot of noise a lady screaming in the middle of the night .we heard police taking the lady away. we are very disappointed i don't know if we are going back to this hotel
Stayed 1 night in Nov 2023
Response from Brenda Rodriguez Operations Manager on Nov 13, 2023
Dear LuisThank you for taking the time to complete our online survey regarding your recent stay at Cambria Hotel McAllen Convention Center. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding cleanliness and condition of floors , I have talked to upper management to better handle these types of situations in the future. Feedback from our valued guest on their experiences is what we use to further our constant improvement.You can rest assured we will do anything that is on our hands to prevent this to happen again, your satisfaction is our Priority!Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future!!

6/10 Okay

Ruby

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Property conditions & facilities
Disliked: Staff & service
Beds were horrible to sleep on, every time I booked an extra night they would charge an additional $50 fee for “accidental” when they could have transferred the fee to the next reservation. Wish I could of moved hotel but two kids under two and two dogs it was just to much.
Stayed 1 night in Nov 2023
Response from LeeAnn Hernandez on Nov 12, 2023
Ruby, We appreciate all your feedback; incidentals were charged because you had several prepaid reservations. As per policy we do charge 50 per reservation as part of our incidental deposit. If the whole stay were to be in one, then we would only charge the deposit fee once.

8/10 Good

Martha Alicia

Stayed 1 night in Nov 2023
Response from LeeAnn Hernandez on Nov 12, 2023
Martha, Thank you for taking the time to place your review. We hope to see you back soon!

8/10 Good

Carlos, San Pedro Garza Garcia

Liked: Cleanliness, property conditions & facilities
They need to work on the shower water pressure
Stayed 2 nights in Nov 2023
Response from LeeAnn Hernandez on Nov 6, 2023
Carlos, We appreciate your feedback. We will let our maintenance department know so they can inspect rooms for water pressure.

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from LeeAnn Hernandez on Oct 31, 2023
Andres,Thank you for staying with us, we hope to see you soon.

10/10 Excellent

Marlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, clean and beautiful place to stay. Probably my favorite and we travel a lot!
Stayed 2 nights in Oct 2023
Response from LeeAnn Hernandez on Oct 31, 2023
Marlene, We are thrilled to hear that Cambria McAllen is your favorite hotel! We hope to see you back soon.

6/10 Okay

Humberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Oct 2023
Response from LeeAnn Hernandez on Oct 31, 2023
Humberto, Thank you for taking the time to place your review. We hope to see you back soon.

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from LeeAnn Hernandez on Oct 31, 2023
Ramon,Thank you for choosing Cambria McAllen as your preferred hotel.

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome facilities, great staff, recommend
Stayed 1 night in Sep 2023
Response from LeeAnn Hernandez on Oct 11, 2023
Thank you for staying with us.

10/10 Excellent

Mariana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
T
Stayed 1 night in Sep 2023
Response from LeeAnn Hernandez on Sep 29, 2023
Mariana, Thank you for taking the time to place your review. We hope to see you back soon.

10/10 Excellent

Siusan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend and I had THE BEST time here. The staff was exceptionally welcoming and friendly. We truly haven’t been treated the way we were treated in a looong time. Definitely coming back!
Stayed 3 nights in Sep 2023
Response from LeeAnn Hernandez on Sep 23, 2023
Siusan, We're so glad to hear that you enjoyed your stay. We will notify our staff on the great work they're doing. We hope to see you back soon!

10/10 Excellent

Enrique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty nice and centered
Stayed 2 nights in Sep 2023
Response from LeeAnn Hernandez on Sep 23, 2023
Enrique, Thank you for that awesome review.

10/10 Excellent

MARIA

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Great location, nice rooms.
Stayed 1 night in Sep 2023
Response from LeeAnn Hernandez on Sep 23, 2023
Maria, Thank you for taking the time to place your review.

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars
Stayed 1 night in Sep 2023
Response from Brenda Rodriguez Operations Manager on Sep 8, 2023
Dear Juan Thank you for your time and great rating, we sincerely appreciate it. We are glad you enjoyed your stay.We hope to see you again soon.!!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from LeeAnn Hernandez on Sep 6, 2023
Ronald, Thank you for that excellent review!

10/10 Excellent

FERNANDO O

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facility, friendly staff. Close to everything in McAllen shopping and dinning.
Stayed 1 night in Sep 2023
Response from LeeAnn Hernandez on Sep 6, 2023
Fernando, We are glad to hear that you enjoyed your stay at cambria mcallen. We hope to see you back soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from LeeAnn Hernandez on Sep 6, 2023
Robert, Thank you for taking the time to place your review.

6/10 Okay

Sheri, Edinburg

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
After having paid $200 for my room I had to give an extra $50 deposit that wasn’t stated at all in the information section where hotels will usually inform you of this policy. So assuming it wasn’t necessary I didn’t have my credit card that I used to also book my room so when the guy said he wouldn’t even take cash or any other way to pay the $50 deposit I had to find my bank 2 hours away so that I could co e all the way back , it’s now almost 10 at night , my kids fell asleep already, just worst and most unhelpful check in experience I’ve ever had. Oh and the “hold” on my credit card is still pending when usually after you check out that hold falls off to make your funds available, we’re 48 hours from that night and they still haven’t released my deposit.
Stayed 1 night in Aug 2023
Response from Brenda Rodriguez Operations Manager on Sep 8, 2023
Dear Sheri Thank you for taking some of your valuable time to tell us about your experience on your recent stay We sincerely apologized for any inconvenience you experienced at your check in, unfortunately the deposit is a requirement in most of the hotels, some hotels do accept cash others only credit card, that is our case, only credit card.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests, you are our main priority.We hope to see you again soon!!Brenda RodriguezOperations Manager

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from LeeAnn Hernandez on Aug 26, 2023
Jeanette,Thank you for taking the time to complete your review.

2/10 Terrible

Maria

Travelled with partner
Some people were having a party next door and management didn’t do anything about it,we did not have any sleep
Stayed 1 night in Aug 2023
Response from Brenda Rodriguez Operations Manager on Sep 8, 2023
Dear Maria,Thank you for taking the time to complete our online survey regarding your recent stay at Cambria Hotel McAllen Convention Center. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding noise on your recent visit. Believe me, we did everything that was on on our hands and reach out the room that had loud music, you can rest assured we will handle these types of situations differently in the future, your satisfaction is our priority. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. SincerelyBrenda RodriguezOperations Manager

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Aug 2023
Response from LeeAnn Hernandez on Aug 19, 2023
Priscilla, We're gland to hear you liked out location. We hope you enjoyed your stay with us. Thank you for choosing Cambria McAllen.