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Reviews of The Place Guest House

4 out of 5
The Place Guest House
Mantsholo Street, Mbabane

Reviews

8.4

Very good

Rating 10 - Excellent. 12 out of 21 reviews" "
Rating 8 - Good. 5 out of 21 reviews" "
Rating 6 - Okay. 1 out of 21 reviews" "
Rating 4 - Poor. 2 out of 21 reviews" "
Rating 2 - Terrible. 1 out of 21 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

10/10 Excellent

Elmarie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Place is always up to standard for our travel trips to clients in the area and will come next again
Stayed 2 nights in Feb 2023

10/10 Excellent

Elmarie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay during my business trip
Stayed 2 nights in Feb 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great option for business travel
Very clean and responsive service
Stayed 3 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central location close to everything, also very neat and tidy.
Stayed 1 night in Mar 2020
Response from Monique on Mar 17, 2020
Thank you very much for taking the time to send a review. We appreciate you staying with us and wish you all the best going forward.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
My favorite place to stay in Mbabane - it's comfortable, clean, spacious and everyone is very friendly!
Stayed 5 nights in Mar 2019

8/10 Good

Eoghan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A few general maintenance issues, lightbulbs and the like, but management were very responsive and made repairs, changed towels etc very promptly. I will stay there again.
Stayed 3 nights in Jan 2019
Response from Monique on Jan 30, 2019
Good morning Eoghan Thanks for taking the time to send as review. I am sorry about the lightbulbs, but depsite trying to keep abreast of it they do sometimes blow without us knowing. Any ideas for breakfast to improve?

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 9 nights in Dec 2018
Response from Monique on Jan 30, 2019
Thank you very much for the reponse muc appreciated

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Busi we trip
My stay was very comfortable
Stayed 1 night in Jun 2018

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and welcoming
Great service made it easy to check-in, even after a long day of travel. Breakfast on site with good coffee.
Stayed 1 night in May 2018

4/10 Poor

Mandisa

Disliked: Staff & service
Nice place, RUDE owner
The owner is very RUDE. She is as nasty as previous guests say she is. She also has a lot of terms and conditions which include no room service, no full breakfast on Sundays etc. When we arrived late in Swaziland we got lost, I called her for directions she answered 'Hello, I am asleep'. I inquired about something via an intercom because there is no one at reception she answered "If you had read the notices on the wall you would know xyz". On check out day she interrupted us and knocked on the door and started shouting at us like children for misusing her dishcloth... we had enough and told her about her disgusting behaviour and that it was not a secret. Please, unless you are desperate or can manage confrontation found somewhere else to stay. It's clean but she is a big turn off.
Stayed 2 nights in May 2018

6/10 Okay

Erin

Liked: Cleanliness, property conditions & facilities
Quiet guest house with very comfortable beds. Clean rooms, nice breakfast
Stayed 2 nights in May 2018

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super stay
My stay exceeded my expectations
Stayed 2 nights in Oct 2017
Hi there Stephen thank you very much for taking the time to write the review. And thanks for the commendation - it is much appreciated.

2/10 Terrible

Tim, San Antonio, TX

Liked: Cleanliness
Disliked: Staff & service
DO NOT STAY HERE
While the property is nice, the owner Monique is not qualified to manage any property. We have had several issues during our stay and some were resolved, others were not, When I mentioned this to Expedia, Expedia reached out to Monique and here is her reply: If his wife got sick I think that is a far stretch to blame the hairdryer, but I guess if he went to such leghts to complain about something as stupid as a geyser breaking - which is totally unforeseeable then I guess it says a lot about their character.. So it is stupid of me to expect hot water (Its cold at night in March), they promise a hair dryer and don't deliver, my wife gets a cold from wet hair, and we are the ones with bad character. There is no apology, no process changes, just blame the customer. WOW, just WOW. And, by the way, it took expedia 3 emails to get Monique to reply to them, I highly recommend you give your money to other establishments whoi appreciate their guests.

8/10 Good

Moon Jin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Max, Montreal

Liked: Cleanliness, staff & service
The free wifi announcement is a lie.
The free wifi announcement is a lie. They give you 250mb free wifi and then you have to pay for additional wifi. The TV did it work properly and there was basically nothing to do in the room. I wouldn't recommend it it.

8/10 Good

Zziyika, US

Liked: Cleanliness, property conditions & facilities, room comfort
Small, clean and convenient.

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Beat

Liked: Cleanliness, property conditions & facilities, room comfort
Ideal gelegen auf der Durchreise durch Swaziland
Schönes, kleines Guest House in der Stadt Mbabane. Bei der Anreise waren wir froh um unser GPS. Das Guest House liegt in einem ruhigen Quartier. Etwa 10 moderne Zimmer mit Klimaanlage sind rund um einen kleinen Pool angeordnet. Die Einrichtung ist zweckmässig und sauber. Wifi ist vorhanden, allerdings ist die Datenmenge begrenzt (was beim Planen der Weiterreise unangenehm sein kann…). Gleich neben dem Guest House hat es ein nettes Restaurant, wo man sehr gut essen kann. Im Innern wird beim Einsatz der Klimaanlage nicht gespart. Wenn es das Wetter zulässt empfiehlt sich ein Tisch draussen. Betreffend Ein- und Ausreise nach und aus Swaziland haben wir im Internet verschiedene Erfahrungsberichte gelesen (von unkompliziert bis sehr mühsam). In unserem Fall waren wir an beiden Grenzen in weniger als einer Viertelstunde durch. Zuerst in Südafrika den Ausreisestempel holen, zum Swaziland-Zoll vorfahren, Einreisestempel holen, 50 Rand Strassengebühr bezahlen und dann geht der Schlagbaum hoch. Das Gleiche bei der Rückkehr nach Südafrika. Andere Reisende erzählten uns hingegen, dass sie an den gleichen Reisetagen bis zu einer Stunde anstehen mussten (Reisebusse, viele Einheimische).