Title: Pacific Palace Beach Tower Hotel - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Pacific Palace Beach Tower Hotel Pacific Palace Beach Tower Hotel offers an oceanfront escape just steps from Cerritos Beach, where guests can enjoy poolside cocktails in a relaxed atmosphere ## Photo gallery for Pacific Palace Beach Tower Hotel ![Porch - Pacific Palace Beach Tower Hotel (Mazatlán)](https://images.trvl-media.com/lodging/13000000/12860000/12851800/12851766/802fcb21.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/93c0377a-79ab-41f3-a1dd-f2ca2dcdaa49-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![On the beach - Pacific Palace Beach Tower Hotel (Mazatlán)](https://images.trvl-media.com/lodging/13000000/12860000/12851800/12851766/ce23201c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![In-room safe, desk, laptop workspace, blackout drapes - Pacific Palace Beach Tower Hotel (Mazatlán)](https://images.trvl-media.com/lodging/13000000/12860000/12851800/12851766/f8acb2f5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Pacific Palace Beach Tower Hotel (Mazatlán)](https://images.trvl-media.com/lodging/13000000/12860000/12851800/12851766/3116fc58.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies This beachside retreat near Cerritos Beach offers a tropical experience with a swim-up bar and sunny terrace. Enjoy practical amenities like a gym and in-room WiFi for a comfortable stay. ## Reviews 7.6 Good ## Popular amenities - Pool - All-inclusive - Parking included - Free WiFi - Restaurant - Air conditioning ## Room options ### Check availability for these dates Tonight [Jan. 8 - Jan. 9](https://www.expedia.ca/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=12851766&PinnedHotelID=12851766&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=12851766&PinnedHotelID=12851766&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 9 - Jan. 10](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=12851766&PinnedHotelID=12851766&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=12851766&PinnedHotelID=12851766&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 9 - Jan. 11](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=12851766&PinnedHotelID=12851766&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=12851766&PinnedHotelID=12851766&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 16 - Jan. 18](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=12851766&PinnedHotelID=12851766&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=12851766&PinnedHotelID=12851766&HadPinnedHotel=true®ionId=-1&adults=2) ### View all photos for Junior Suite, Ocean View ![Junior Suite, Ocean View](https://images.trvl-media.com/lodging/13000000/12860000/12851800/12851766/62bdf29d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, Ocean View 7.4 Good 14 reviews ### Highlights Air conditioning Free cribs/infant beds Full-sized refrigerator/freezer LCD TV Blackout drapes/curtains Private bathroom Hair dryer Microwave - 548 sq ft - Ocean view - Sleeps 4 - 2 Double Beds ### View all photos for Junior Suite, City View ![Junior Suite, City View](https://images.trvl-media.com/lodging/13000000/12860000/12851800/12851766/b66b7a36.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, City View 8.0 Very good 5 reviews ### Highlights Air conditioning Free cribs/infant beds Full-sized refrigerator/freezer LCD TV Blackout drapes/curtains Private bathroom Hair dryer Microwave - 548 sq ft - City view - Sleeps 4 - 2 Double Beds ### View all photos for Junior Suite, Mountain View ![In-room safe, desk, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/13000000/12860000/12851800/12851766/f8acb2f5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, Mountain View ### Highlights Air conditioning Free cribs/infant beds Full-sized refrigerator/freezer LCD TV Blackout drapes/curtains Private bathroom Hair dryer Microwave - 548 sq ft - Mountain view - Sleeps 4 - 2 Double Beds ### View all photos for Junior Suite (No View) ![Junior Suite (No View)](https://images.trvl-media.com/lodging/13000000/12860000/12851800/12851766/dd0e35f7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite (No View) 10.0 Exceptional 2 reviews ### Highlights Air conditioning Free cribs/infant beds Full-sized refrigerator/freezer LCD TV Separate bedroom Blackout drapes/curtains Private bathroom Hair dryer - 548 sq ft - 1 bedroom - City view - Sleeps 4 - 2 Double Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMazatlan-Hotels-Pacific-Palace-Beach-Tower-Hotel.h12851766.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMazatlan-Hotels-Pacific-Palace-Beach-Tower-Hotel.h12851766.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C23.26037%2C-106.46511&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=pKc3RIrMzdI2lPWBTgDj8GdshJo=) Av. Camarón Sábalo No. 2601, Fracc. Sabalo Country Club, Mazatlán, SIN, 82100 #### What's nearby - Playa Brujas \- 1 min walk \- 0.1 km - Cerritos Beach \- 16 min walk \- 1.4 km - Punta Camaron Beach \- 2 min drive \- 2.7 km - El Cid Country Club Golf Course \- 5 min drive \- 2.7 km - Witches Beach \- 6 min drive \- 5.8 km #### Getting around - General Rafael Buelna Intl. Airport (MZT) - 33 min drive #### Restaurants - ‪La Catrina Restaurant y Cantina - ‬2 min walk - ‪Angelo's - ‬5 min walk - ‪Diego's Beach House - ‬2 min walk - ‪Grand Central Bar at Oceano Palace - ‬1 min walk - ‪Las Palomas - ‬5 min walk ## About this property ### Pacific Palace Beach Tower Hotel Hotel near The Mazatlan Malecón At Pacific Palace Beach Tower Hotel, you can look forward to a swim-up bar, a poolside bar, and a terrace. In addition to a bar and a gym, guests can connect to free in-room WiFi. You'll also find perks like: - An outdoor pool along with a swim-up bar - Free self parking - Buffet breakfast (surcharge), express check-out, and express check-in - A porter/bellhop, multilingual staff, and luggage storage Room features All 147 rooms boast comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches like free WiFi and safes. Other amenities include: - Rollaway/extra beds (surcharge) and free cribs/infant beds - Bathrooms with showers and free toiletries - 42-inch LCD TVs with cable channels - Full-sized refrigerators/freezers, microwaves, and ovens ### All-inclusive details All-inclusive room rates at Pacific Palace Beach Tower Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply). ### Water activities Kayaking ## Similar properties ![On the beach](https://images.trvl-media.com/lodging/18000000/17410000/17403600/17403549/37fedcc7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Star Palace Hotel Zona Dorada - Pool - All-inclusive - Parking included - Free WiFi 7.8 Good 357 reviews CA $115 CA $137 total includes taxes & fees Jan 9 - Jan 10 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=17403549&PinnedHotelID=17403549&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/32000000/31930000/31927400/31927369/2edb7aa1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Oceano Palace Beach Resort Zona Dorada - Pool - All-inclusive - Kids pool - Parking included 7.0 Good 363 reviews CA $75 CA $89 total includes taxes & fees Feb 2 - Feb 3 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=31927369&PinnedHotelID=31927369&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/1000000/530000/522300/522203/ca84937f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Luna Palace Hotel and Suites Zona Dorada - Pool - All-inclusive - Kids pool - Waterslide 8.0 Very good 771 reviews CA $144 CA $171 total includes taxes & fees Jan 9 - Jan 10 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=522203&PinnedHotelID=522203&HadPinnedHotel=true®ionId=-1&adults=2) ![In-room safe, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/18000000/17440000/17436300/17436297/bed2d8d7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ocean View Beach Hotel Zona Dorada - Pool - Breakfast included - Parking included - Free WiFi 7.4 Good 1,003 reviews CA $110 CA $131 total includes taxes & fees Jan 11 - Jan 12 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=17436297&PinnedHotelID=17436297&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/1000000/430000/425200/425185/7d03c756.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### El Cid Granada Zona Dorada - Pool - All-inclusive - Restaurant - Air conditioning 7.8 Good 355 reviews CA $150 CA $202 total includes taxes & fees Jan 9 - Jan 10 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=425185&PinnedHotelID=425185&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach](https://images.trvl-media.com/lodging/111000000/110010000/110007400/110007344/ad156f22.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sunset Palace Beach Hotel - All Inclusive Zona Dorada - Pool - All-inclusive - Parking included - Free WiFi 8.2 Very good 53 reviews CA $176 CA $210 total includes taxes & fees Feb 2 - Feb 3 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=110007344&PinnedHotelID=110007344&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/1000000/800000/791300/791300/c45f52f2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Costa De Oro Beach Hotel Zona Dorada - Pool - All-inclusive - Spa - Pet friendly 8.2 Very good 1,530 reviews CA $90 CA $107 total includes taxes & fees Jan 11 - Jan 12 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=791300&PinnedHotelID=791300&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/430000/425200/425187/7238b68e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### El Cid Castilla Beach Hotel Zona Dorada - Pool - All-inclusive - Spa - Kids pool 7.8 Good 1,001 reviews CA $167 CA $222 total includes taxes & fees Jan 9 - Jan 10 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=425187&PinnedHotelID=425187&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/16000000/15860000/15858100/15858065/87a7ca63.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Park Royal Beach Mazatlán Marina Mazatlan - Pool - Spa - Parking included - Free WiFi 7.2 Good 940 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=15858065&PinnedHotelID=15858065&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/30000/27400/27378/772262e6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Royal Villas Resort Zona Dorada - Pool - All-inclusive - Spa - Kids pool 8.2 Very good 1,000 reviews CA $88 CA $105 total includes taxes & fees Feb 8 - Feb 9 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=27378&PinnedHotelID=27378&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site - Limited onsite self parking ### Food and drink - Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 280 for adults and MXN 220 for children - A bar/lounge - A poolside bar - A restaurant - A swim-up bar - Snack bar/deli ### Things to do - Gym - Outdoor pool - TV in common areas ### Family friendly - In-room crib - In-room full-sized refrigerator/freezer - In-room microwave - Outdoor pool - Rollaway/extra bed (surcharge) - Snack bar/deli ### Conveniences - 24-hour front desk - Luggage storage - Water dispenser ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Porter/bellhop ### Outdoors - On the beach - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible path to elevator - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchairs on site ### More - 1 building - 15 floors - Built in 2016 - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free crib - Rollaway/extra bed (surcharge) ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - 42-inch LCD TV with cable channels ### Food and drink - Coffee/tea maker - Cookware, dishware, and utensils - Full-sized refrigerator/freezer - Limited room service - Microwave - Oven ### More - Air conditioning - Desk - Iron/ironing board - Laptop workspace - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Express check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for MXN 300 per night Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately MXN 280 for adults and MXN 220 for children - Rollaway bed fee: MXN 300 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit ### We should mention Pool access available from 9:00 AM to 9:00 PM Only registered guests are allowed in the guestrooms ### Property is also known as Pacific Palace Beach Tower Hotel Mazatlan Pacific Palace Beach Tower Mazatlan Pacific Tower Hotel Mazatlan Pacific Palace Beach Tower Hotel Hotel Pacific Palace Beach Tower Hotel Mazatlán Pacific Palace Beach Tower Hotel Hotel Mazatlán ## Frequently asked questions ### Does Pacific Palace Beach Tower Hotel have a pool? ### How much does it cost to stay at Pacific Palace Beach Tower Hotel? ### Is Pacific Palace Beach Tower Hotel pet-friendly? ### How much is parking? ### What time is check-in at Pacific Palace Beach Tower Hotel? ### What time is check-out at Pacific Palace Beach Tower Hotel? ### Are there all-inclusive benefits at Pacific Palace Beach Tower Hotel? ### Where is Pacific Palace Beach Tower Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Pacific Palace Beach Tower Hotel Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.4 Cleanliness ### 8.6 Location ### 7.6 Staff & service ### 7.8 Eco-friendliness ### 8.0 Property conditions & facilities 10 - Excellent 202 8 - Good 172 6 - Okay 91 4 - Poor 49 2 - Terrible 42 ## Reviews ### 10/10 Excellent #### Daisy Sep 18, 2025 #### Excellent Everyone was so Nice and Friendly , felt safe very clean ![](https://a.travel-assets.com/ugc/hotel-reviews/300fc80f-462e-4010-a5a8-6fe89aeff44f-1758158449910.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Daisy Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Rosy Jul 1, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great beach!! Excellent for a relaxing family vacation! Very friendly staff and the best food! ##### Rosy Stayed 3 nights in Jun 2024 ### 6/10 Okay #### Sarai Mar 4, 2025 Liked: Cleanliness, staff & service, amenities The place is good . A little too far from the Malacon area , but it’s a good stay . Staff was very good . Fast service too when room service was requested . The Parkin not too big . But overall good stay . ##### Sarai Stayed 4 nights in Feb 2025 ### 10/10 Excellent #### STEPHEN Jan 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is my go to every time I go to Mazatlan....my favorite place!!! ##### STEPHEN Stayed 10 nights in Dec 2024 ### 10/10 Excellent #### Elizur Mar 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice place. I'd definitely recommend it ##### Elizur Stayed 2 nights in Mar 2025 ### 8/10 Good #### Frank John Mar 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Views were phenomenal especially when they moved us to Luna after double booking Pacific Palace room & was much quieter at Luna ##### Frank John Stayed 12 nights in Feb 2025 ### 10/10 Excellent #### Aurora Mar 4, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very good experience ##### Aurora Stayed 2 nights in Feb 2025 ### 6/10 Okay #### OMAR K Aug 23, 2023 Liked: Cleanliness Area is good ##### OMAR K Stayed 4 nights in Aug 2023 ### 10/10 Excellent #### Melanie Diane Marie Apr 2, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room had a very nice city view ##### Melanie Diane Marie Stayed 2 nights in Mar 2023 ### 2/10 Terrible #### Joel Apr 25, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities N ##### Joel Stayed 3 nights in Apr 2025 ### 4/10 Poor #### Margret May 5, 2024 Disliked: Property conditions & facilities Stayed at neighboring hotels. 4 nights at the Pacific Ocean palace and 5 at the Luna Palace. The Luna was far superior. The ocean palace needs a complete renovation. ##### Margret Stayed 6 nights in Apr 2024 ### 4/10 Poor #### Jose Luis Francisco Cervantes Apr 11, 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities The company is a group of 3 hotels, one besides the other one, the booking was for made for the tower as it says in the name of the property, and the accommodation was in the cheapest complex of the group, it was supposed to have fridge on the room and barely had soap in the washroom. ##### Jose Luis Francisco Cervantes Stayed 4 nights in Apr 2025 ### 6/10 Okay #### PAULA May 13, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I mentioned that the exit from the small pool was not safe, exposed rocks and garbage accumulating . I suggested mor sand and better overal cleanliness around the beach chairs. I am Canadian and we do not leave stuff lying around, we do not butt cigarettes in the sand ##### PAULA Stayed 14 nights in Apr 2025 ### 4/10 Poor #### Margret May 5, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities The ocean palace is in bad shape and needs to be renovated. It was a subpar location very downmarket. ##### Margret Stayed 3 nights in Apr 2024 ### 2/10 Terrible #### Kevin Feb 18, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Filthy, toilet leaked, room smelt horrible, they wouldn’t refund or swap rooms, other guests say they would never stay there again. We left and went to another hotel. ##### Kevin ### 10/10 Excellent #### Jose Luis Rodriguez Jun 26, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Ok ##### Jose Luis Rodriguez Stayed 1 night in Jun 2024 ### 2/10 Terrible #### Claudia Oct 31, 2023 Disliked: Cleanliness, staff & service, property conditions & facilities Over crowded, staff not helpful, food was cafeteria grade at best. Very disappointing experience. ##### Claudia Stayed 3 nights in Oct 2023 ### 4/10 Poor #### Douglas Jun 19, 2024 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort #### Not a great experience This hotel is a 3-meals package deal with the room. They put a wrist band on you, gives you meals (mostly poor quality) and cheaper well drinks in the bar. Lots of noise both in the hotel and on the beach (roving brass bands imposing their excessively loud sounds whether welcome or not, some call it culture, others call it obnoxious). We’d booked tower rooms for our family, but on arrival found others had been given our rooms. Rooms have nice views but are very plain and utilitarian, not remotely close to being luxurious or worth the exorbitant costs. There are better beach hotels to the south. ##### Douglas Stayed 5 nights in Apr 2024 ### 2/10 Terrible #### Daisy Jul 24, 2022 Disliked: Staff & service, property conditions & facilities Multiple amenities were down when we arrived. The staff members we’re not helpful or friendly. The place was clean but the customer service the place offered was nothing that made it inviting to stay over again. Would not recommend if you’re looking for a vacation to spend solely at the hotel. Luckily, I have family in the city so I used the hotel to sleep only. Otherwise, you’re probably better off finding something with better customer service. ##### Daisy Stayed 2 nights in Jul 2022 ### 4/10 Poor #### Chloe Jan 7, 2023 Liked: Cleanliness Disliked: Amenities Very disappointing. Both pools were so packed we couldn’t use them. Food in cafeteria was low quality (so many dishes and salads with hotdogs??). We had a junior suite with a kitchenette but there weren’t any kitchen tools or dishes. Room had very thin walls so we could hear everything from next door. The worst part was how overcrowded it was and the lack of dining options options. We would never recommend. ##### Chloe ### 4/10 Poor #### Maribel Jul 16, 2023 Disliked: Cleanliness, property conditions & facilities The structure itself leaves much to be desired. It needs a lot of repairs and the staff just puts bandaids on everything. The dining was not good at all. I’ve stayed at the palace resorts in Cancun and this is NOTHING like the Palace resorts in Cancun. I was extremely disappointed. I paid more money thinking it would be the same but NOTHING like the palace resorts in Cancun. I was extremely disappointed for what I paid for, I have always used Expedia and have never had an issue but I was extremely disappointed this time. ##### Maribel Stayed 5 nights in Jul 2023 ### 2/10 Terrible #### JEAN-MARIE Jan 12, 2022 Disliked: Staff & service, amenities, property conditions & facilities This is only the second time that I send a negative review , one for a restaurant in Seattle and this on , I’m also is the same industry everything went wrong from the smelly bathroom the the water pressure very poor service from the staff etc even the safe box breaks down several times and it needed to be completely open and replace a piece on the inside a50 minute repair, just stay away is a very bad hotel, I will call Expedia to consider removing this hotel from there page , sincerely stay away, Jhon ##### JEAN-MARIE Stayed 4 nights in Jan 2022 ### 10/10 Excellent #### Juan Carlos Dec 15, 2025 Liked: Cleanliness, amenities, property conditions & facilities Espectacular el hotel, la habitacion impecable el trato de lo mejor. ##### Juan Carlos Stayed 3 nights in Dec 2025 ### 2/10 Terrible #### MC. Paloma Aug 14, 2025 Liked: Cleanliness Disliked: Staff & service El personal hostiga cosntantemente a los huespedes se pasan vigilandote todo el tiempo ##### MC. Paloma Stayed 3 nights in Jul 2025 ### 4/10 Poor #### Verified traveller Mar 31, 2025 Disliked: Staff & service #### No me dieron la habitación por la cual pague Reserve una jr suite con vista al mar y la señorita de recepción a fuerza me quería asignar una con vista a la ciudad, le mostré mi recibo del pago donde especificaba el tipo de habitación por la cual pague y me dijo que estaba mal mi reserva, me tuvo bastante tiempo en recepción sin darme solución hasta que se acercó la gerente y me dio una habitación con vista parcial que ni siquiera era jr suite diciéndome que tenía otra sucia pero que la mucama no la iba a querer limpiar, por lo que decidí ya irme a la habitación que me dieron ya que mi estancia era corta y no iba a perder mi tiempo con el personal de la recepción del hotel ##### Verified traveller Stayed 2 nights in Mar 2025 ## Expedia's Latest Trends ### Hotels > [Costa Bonita Resorts](https://www.expedia.ca/Mazatlan-Hotels-Costa-Bonita-Condominium-Beach-Resort.h796468.Hotel-Information) > > [Holiday Inn Express & Suites Medicine Hat Transcanada Hwy 1 by IHG](https://www.expedia.ca/Medicine-Hat-Hotels-Holiday-Inn-Express-Suites-Medicine-Hat-Transcanada-Hwy-1.h1340595.Hotel-Information) > > [Cheap Hotels in Makkah](https://www.expedia.ca/Makkah-Hotels-Cheap-Hotels.0-0-d178043-tCheapHotels.Travel-Guide-Filter-Hotels) > > [Cheap Hotels in Kauai](https://www.expedia.ca/Kauai-Hotels-Cheap-Hotels.0-0-d180075-tCheapHotels.Travel-Guide-Filter-Hotels) > > [Royal Kuhio](https://www.expedia.ca/Honolulu-Hotels-Royal-Kuhio.h534765.Hotel-Information) > > [Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive](https://www.expedia.ca/Mazatlan-Hotels-Pueblo-Bonito-Emerald-Bay-Resort-Spa-All-Inclusive.h843081.Hotel-Information) > > [Park Royal Beach Mazatlán](https://www.expedia.ca/Mazatlan-Hotels-Park-Royal-Beach-Mazatlan.h15858065.Hotel-Information) > > [Quintas del Mar II](https://www.expedia.ca/Mazatlan-Hotels-Quintas-Del-Mar-II.h16183061.Hotel-Information) > > [Cabin Rentals Thompson Okanagan](https://www.expedia.ca/Thompson-Okanagan-Cabins.d6058321-aaCabins.Travel-Guide-Accommodation) > > [Hotels in Blaine](https://www.expedia.ca/Blaine-Hotels.d6456.Travel-Guide-Hotels) > > [Days Inn by Wyndham Ottawa](https://www.expedia.ca/Ottawa-Hotels-Days-Inn-By-Wyndham-Ottawa.h16414.Hotel-Information) > > [Hotel Riu Emerald Bay - All Inclusive](https://www.expedia.ca/Mazatlan-Hotels-Riu-Emerald-Bay-All-Inclusive.h2461537.Hotel-Information) > > [All Inclusive Resorts and Hotels in Guyana](https://www.expedia.ca/Destinations-In-Guyana-All-Inclusive-Hotel.0-0-d74-tAllInclusiveHotel.Hotel-Filter-Destinations) > > [Hyatt Place across from Universal Orlando Resort](https://www.expedia.ca/Orlando-Hotels-Hyatt-Place-Across-From-Universal-Orlando-Resort.h537757.Hotel-Information) > > [Hotels in Inner Harbor](https://www.expedia.ca/Inner-Harbor-Baltimore-Hotels.0-n6340201-0.Travel-Guide-Filter-Hotels) > > [Hotels in St. John's](https://www.expedia.ca/St-Johns-Intl-Airport-Hotels.0-aYYT-0.Travel-Guide-Filter-Hotels) > > [Melia Caribe Beach Resort - All Inclusive](https://www.expedia.ca/Punta-Cana-Hotels-Melia-Caribe-Beach-Resort-All-Inclusive.h24430693.Hotel-Information) > > [Best Western Posada Freeman](https://www.expedia.ca/Mazatlan-Hotels-Best-Western-Posada-Freeman.h1039612.Hotel-Information) > > [Condo Costa Veleros](https://www.expedia.ca/Mazatlan-Hotels-Condo-Costa-Veleros-By-LATAM-Vacation-Rentals.h21859756.Hotel-Information) > > [Costa Hollywood Beach Resort](https://www.expedia.ca/Fort-Lauderdale-Hotels-Costa-Hollywood-Beach-Resort.h22213742.Hotel-Information) ### Flights > [Flights from Mississauga (YYZ) to Richmond (YVR)](https://www.expedia.ca/lp/flights/yyz/yvr/toronto-to-vancouver) > > [Flights from Mississauga (YYZ) to Batumi (BUS)](https://www.expedia.ca/lp/flights/yyz/bus/toronto-to-batumi-intl-airport) > > [Flights from Richmond (YVR) to Shanghai (SHA)](https://www.expedia.ca/lp/flights/yvr/sha/vancouver-to-shanghai) ### Cars ### Packages > [Scotiabank Arena](https://www.expedia.ca/Scotiabank-Arena-Downtown-Toronto.d6072449.Vacation-Attraction)