Title: Hotel Boutique Casa Lulu - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Boutique Casa Lulu Hotel Boutique Casa Lulu provides a peaceful escape in Mazatlán where attentive staff enhance the experience of poolside relaxation and historic exploration. ## Photo gallery for Hotel Boutique Casa Lulu ![Signature Room, 1 King Bed, Ocean View | View from room - Hotel Boutique Casa Lulu (Mazatlán)](https://images.trvl-media.com/lodging/32000000/31690000/31680600/31680549/ff77411a.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/44208bb8-2f06-4842-a93e-b01617c7187f-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Interior - Hotel Boutique Casa Lulu (Mazatlán)](https://images.trvl-media.com/lodging/32000000/31690000/31680600/31680549/83d91182.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Room, 2 Double Beds, Ocean View - Hotel Boutique Casa Lulu (Mazatlán)](https://images.trvl-media.com/lodging/32000000/31690000/31680600/31680549/87d17b9c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - evening/night - Hotel Boutique Casa Lulu (Mazatlán)](https://images.trvl-media.com/lodging/32000000/31690000/31680600/31680549/65568278.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Boutique Casa Lulu in central Mazatlán offers relaxation and cultural access. Enjoy the outdoor pool, free in-room WiFi, and a pleasant terrace. Close to Plaza Machado for easy sightseeing, and the helpful staff gets consistent praise from guests. VIP Access ## Reviews 8.8 Excellent ## Popular amenities - Pool - Parking included - Free WiFi - Air conditioning - Housekeeping - 24/7 front desk VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=31680549&PinnedHotelID=31680549&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=31680549&PinnedHotelID=31680549&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=31680549&PinnedHotelID=31680549&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=31680549&PinnedHotelID=31680549&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=31680549&PinnedHotelID=31680549&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=31680549&PinnedHotelID=31680549&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=31680549&PinnedHotelID=31680549&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=31680549&PinnedHotelID=31680549&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 5 of 5 rooms ### View all photos for Deluxe Room, 1 King Bed, Ocean View ![Deluxe Room, 1 King Bed, Ocean View](https://images.trvl-media.com/lodging/32000000/31690000/31680600/31680549/3003f91b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed, Ocean View ### Highlights Air conditioning Smart TV Premium bedding Blackout drapes/curtains Down duvet Private bathroom Minibar Netflix - Sleeps 2 - 1 King Bed - Ocean view ### View all photos for Deluxe Room, 1 Queen Bed ![Deluxe Room, 1 Queen Bed](https://images.trvl-media.com/lodging/32000000/31690000/31680600/31680549/a6a17b47.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 Queen Bed 9.6 Exceptional 4 reviews ### Highlights Air conditioning Smart TV Premium bedding Blackout drapes/curtains Down duvet Private bathroom Minibar Netflix - 215 sq ft - Sleeps 2 - 1 Queen Bed - City view ### View all photos for Deluxe Room, 1 King Bed ![Deluxe Room, 1 King Bed](https://images.trvl-media.com/lodging/32000000/31690000/31680600/31680549/d8c990a1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed 9.6 Exceptional 4 reviews ### Highlights Air conditioning Smart TV Premium bedding Blackout drapes/curtains Down duvet Private bathroom Minibar Netflix - Sleeps 2 - 1 King Bed ### View all photos for Signature Room, 1 King Bed, Ocean View ![Signature Room, 1 King Bed, Ocean View](https://images.trvl-media.com/lodging/32000000/31690000/31680600/31680549/e9b8571b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Signature Room, 1 King Bed, Ocean View 8.8 Excellent 3 reviews ### Highlights Air conditioning Smart TV Premium bedding Blackout drapes/curtains Down duvet Private bathroom Minibar Netflix - Sleeps 2 - 1 King Bed - Ocean view ### View all photos for Deluxe Room, 2 Double Beds, Ocean View ![Deluxe Room, 2 Double Beds, Ocean View](https://images.trvl-media.com/lodging/32000000/31690000/31680600/31680549/87d17b9c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Double Beds, Ocean View 10.0 Exceptional 1 review ### Highlights Air conditioning Smart TV Premium bedding Blackout drapes/curtains Down duvet Private bathroom Minibar Netflix - Sleeps 4 - 2 Double Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMazatlan-Hotels-Hotel-Boutique-Casa-Lulu.h31680549.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMazatlan-Hotels-Hotel-Boutique-Casa-Lulu.h31680549.Hotel-Information) ## About the area Downtown Mazatlan, a neighborhood in Mazatlán, is home to Hotel Boutique Casa Lulu. Plaza Machado and El Faro Lighthouse are notable landmarks, and the area's natural beauty can be seen at Olas Altas Beach and El Mirador. Check out an event or a game at Teodoro Mariscal Stadium, and consider making time for Mazatlán Aquarium, a top attraction not to be missed. [Visit our Mazatlán travel guide](https://www.expedia.ca/Mazatlan.dx180011) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C23.20359%2C-106.42893&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=wAX1enD55xDlP6c_VAqe6VLubn0=) Jose Maria Ibarren 2, Balcones de Loma Linda, Mazatlán, SIN, 82000 ### What's nearby - ![panoramic of city in the coast of pacific ocean in the morning view from the sea in mazatlan sinaloa ](https://images.trvl-media.com/place/633453301057798144/2a683ad9-9ac9-44fd-b51b-9c2640a23d54.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) The Mazatlan Malecón 1 min walk \- 0.1 km - ![Divers Point showing rugged coastline, views and general coastal views](https://images.trvl-media.com/place/6074188/ea5e7bf6-a400-4edb-9a23-ba6b73916e28.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Divers Point 3 min walk \- 0.3 km - ![Olas Altas Beach which includes a sunset, general coastal views and a sandy beach](https://images.trvl-media.com/place/6074178/56812227-241a-4e44-9d9f-b5ed0bec74af.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Olas Altas Beach 9 min walk \- 0.8 km - ![Plaza Machado which includes a square or plaza](https://images.trvl-media.com/place/6075844/083787d3-b178-452d-a1f5-dde7a37d6447.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Plaza Machado 10 min walk \- 0.9 km - Playa Norte 9 min walk \- 0.8 km ### Getting around - General Rafael Buelna Intl. Airport (MZT) 26 min drive ### Restaurants - El Fish Market 10 min walk - El Sinaloense 8 min walk - Tacos Raymundo 5 min walk - Tótem Cafeteria de Barrio 12 min walk - tacos hector 8 min walk ## About this property ### Hotel Boutique Casa Lulu Boutique hotel near Olas Altas Beach Located close to Immaculate Conception Cathedral and Plaza Machado, Hotel Boutique Casa Lulu provides a terrace and a library. Stay connected with free in-room WiFi. You'll also find perks like: - An outdoor pool along with sun loungers - Free self parking - A 24-hour front desk, luggage storage, and smoke-free premises - Concierge services - Guest reviews speak highly of the helpful staff Room features All guestrooms at Hotel Boutique Casa Lulu feature comforts such as premium bedding and air conditioning, in addition to amenities like free WiFi and minibars. Extra amenities include: - Showers and free toiletries - 50-inch Smart TVs with Netflix ## Similar properties ![Restaurant](https://images.trvl-media.com/lodging/2000000/1870000/1862000/1861901/846a6dfb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Lucila Mazatlán Curamoria Collection - Adults Only Downtown Mazatlan - Pool - Hot tub - Spa - Free WiFi 9.4 Exceptional 332 reviews CA $189 CA $227 total includes taxes & fees Jan 30 - Jan 31 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=1861901&PinnedHotelID=1861901&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/21000000/20470000/20463400/20463321/69820aea.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Villa Serena Centro Histórico Centro Historico - Pool - Hot tub - Kitchen - Free WiFi 9.0 Wonderful 90 reviews CA $98 CA $117 total includes taxes & fees Feb 2 - Feb 3 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=20463321&PinnedHotelID=20463321&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/104000000/103990000/103983800/103983762/5a7d829f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Tierra Marina Centro Histórico Centro Historico - 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No elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible registration desk ### More - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Premium bedding ### Bathroom - Free toiletries - Shower - Towels provided ### Entertainment - 50-inch smart TV - Netflix ### Food and drink - Minibar ### More - Air conditioning ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 11:00 PM Contactless check-in available Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher and a first aid kit ### We should mention This property does not have elevators Guests under 18 years old are not permitted at this adults-only property No pets and no service animals are allowed at this property ### Property is also known as Hotel Boutique Casa Lulu Mazatlan Boutique Casa Lulu Mazatlan Hotel Boutique Casa Lulu Hotel Hotel Boutique Casa Lulu Mazatlán Hotel Boutique Casa Lulu Hotel Mazatlán ## Frequently asked questions ### Does Hotel Boutique Casa Lulu have a pool? ### How much does it cost to stay at Hotel Boutique Casa Lulu? ### Is Hotel Boutique Casa Lulu pet-friendly? ### How much is parking? ### What time is check-in at Hotel Boutique Casa Lulu? ### What time is check-out at Hotel Boutique Casa Lulu? ### Where is Hotel Boutique Casa Lulu located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Boutique Casa Lulu Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.2 Cleanliness ### 10 Location ### 9.2 Staff & service ### 9.0 Property conditions & facilities 10 - Excellent 85 8 - Good 16 6 - Okay 9 4 - Poor 7 2 - Terrible 5 ## Reviews ### 8/10 Good #### Vicki Nov 19, 2025 Liked: Cleanliness, property conditions & facilities The pool was nice and cool and clean. The air conditioner gave the room a damp musty smell - the beds were very comfortable ##### Vicki Stayed 10 nights in Nov 2025 ### 10/10 Excellent #### Yasmin Jun 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities So peace & quiet. We very much enjoyed our stay. The staff was very helpful and attentive. We I’ll definitely be visiting again! ##### Yasmin Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Steven Jul 20, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Peaceful stay and friendly staff. ##### Steven Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Ed Mar 5, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Awesome boutique hotel It was a bit tricky to find but once inside the staff couldn't do enough for us. Great location, breakfast, amenities, and ocean view. ##### Ed Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Gabriel May 1, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelent property with easy access to great dining and entertainment ##### Gabriel Stayed 1 night in Apr 2024 ### 10/10 Excellent #### laura Jul 2, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean , and beautiful place 😊 ##### laura Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Araceli Oct 25, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Second time we stay at Casa Lulu and always a great experience. Staff is friendly, rooms are clean, and very attentive. If you want to enjoy Mazatlan and be in the quiet side of it. Casa Lulu is definitely the place to stay for your trip. ##### Araceli Stayed 2 nights in Sep 2023 ### 10/10 Excellent #### Felipe Feb 27, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelent home. Great customer service. ##### Felipe Stayed 3 nights in Feb 2024 ### 10/10 Excellent #### DAVID Apr 6, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My wife and I stayed at Casa Lulu in the Sunset suite. The whole property was very clean, well maintained, the pool sparkling, the common areas welcoming and comfortable. The staff were very attentive whenever asked. Our knowing only English was not difficult for them at all. The served breakfasts were a nice start to our day. Thank you so much for making our first Mazatlán visit special. We will not hesitate to rebook into Casa Lulu when we next visit. ##### DAVID Stayed 3 nights in Apr 2024 ### 10/10 Excellent #### Gabriel Feb 3, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel on a perfect location to have easy access to the malecón for a good morning walking workout. Unobtrusive service , cool vibe , well appointed dwellings with a realxing whitewash design. It just works. I did not have the time to try the pool but it looked just fine , a great place to watch the sunset which is never the same. I would definitely go back to this quaint establishment on my next trip down to Mazatlán. ##### Gabriel Stayed 2 nights in Jan 2024 ### 6/10 Okay #### Carlos Jan 5, 2026 Disliked: Cleanliness Understaffed. Room not so clean. Very slow check in. Very cold pool. Had stayed twice before, but this hotel is not what it used to be. Dropped the quality significantly over the past 18 months. ##### Carlos Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### Michael Sep 4, 2025 Liked: Cleanliness, staff & service, property conditions & facilities I enjoyed my stay. The value was there and the place reminded me of a bungalow from Mazatlan's old days. Pool is great and the Malecon is close. ##### Michael Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Natanael May 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities exelente servicio!! ##### Natanael Stayed 2 nights in May 2025 ### 10/10 Excellent #### Daniel Jan 28, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great staff, view, and location. ##### Daniel Stayed 3 nights in Jan 2023 ### 10/10 Excellent #### Jeanine Jan 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice place , relax and the design i love it. I'll come back for sure ##### Jeanine Stayed 4 nights in Dec 2024 ### 8/10 Good #### Douglas Aug 11, 2024 Liked: Cleanliness, staff & service, property conditions & facilities The staff were great, especially Mariana and Flo; always helpful and made it easy; very accomodating. ##### Douglas Stayed 3 nights in Aug 2024 ### 10/10 Excellent #### Iridiana Jul 18, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Very nice property 😍 will be returninf ##### Iridiana Stayed 4 nights in Jul 2023 ### 10/10 Excellent #### Blake Jun 3, 2023 Liked: Cleanliness, staff & service, property conditions & facilities I stay at casa lulu everytime I come to Mazatlan. The hotel has an amazing design, people are very nice and friendly, the pool and views are great! There aren’t really any other places in Mazatlan that have this vibe. It’s become one of my favorite hidden gems in Mazatlan. 10/10 ##### Blake ### 6/10 Okay #### Michael Oct 10, 2024 Liked: Staff & service, property conditions & facilities, room comfort Very loud outside ##### Michael Stayed 2 nights in Oct 2024 ### 4/10 Poor #### MIGUEL A GALEANA Nov 9, 2024 Disliked: Cleanliness, property conditions & facilities Not as good ##### MIGUEL A GALEANA Stayed 2 nights in Nov 2024 ### 2/10 Terrible #### Laura Sep 16, 2023 Disliked: Staff & service, amenities, property conditions & facilities Customer service is horrible, the towels were all spots and old . Been inside it was worse than been outside in the heat . They check your room in case you still 😂😂. Overall I will not recommend this hotel . ##### Laura Stayed 1 night in Sep 2023 ### 4/10 Poor #### Marianna Jun 23, 2022 Disliked: Amenities, property conditions & facilities 0 ##### Marianna Stayed 2 nights in Jun 2022 ### 4/10 Poor #### Roberto Luis Oct 9, 2022 Liked: Cleanliness Disliked: Staff & service, amenities This little hotel has a long way to go before anybody should consider it as an good option. First morning, we woke up without running water, I had to carry some from the pool for the bathroom. The service is lacking, it takes a long time to get drinks, and the same happened for breakfast, which was forgettable. The room was nice and comfortable and it is located near downtown and Plaza Machado. For me, a boutique hotel means that the whole experience will be memorable, the installations, the food & drinks and, specially, the service. And my issues are also on other reviews, so I hope the hotel's people read them and do something about them. ##### Roberto Luis Stayed 2 nights in Sep 2022 ### 8/10 Good #### Cat Dec 18, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This location lives up to the photos. It is beautiful and the aesthetics were what I had hoped it would be. The staff was kind and eager to help. We communicated with the hotel before, during & after our stay via WhatsApp, where they were quick to reply. We felt safe and well taken care of. However, our stay had some minor issues, perhaps because it was off-season. The breakfast or coffee wasn't quite ready. The staff offered to prepare it, but we declined. Paying was not an easy process, though we finally figured it out. The street at night was very loud, but the ocean in the morning was lovely. We felt safe in the location, though getting into town was a little bit of a trek. When we didn't feel like walking/sweating, we'd call a very inexpensive Uber. All said, we enjoyed our time at Casa Lulu. It felt nearly luxurious, though there are still some kinks to work out. I'm not sure we would stay there again unless there were some improvements or the price decreased. I would recommend it to the right audience. Many thanks to the staff who were lovely! ##### Cat Stayed 2 nights in Dec 2023 ### 4/10 Poor #### MICHAEL Mar 20, 2023 Liked: Staff & service, property conditions & facilities Disliked: Cleanliness CHECK-IN PROCESS: Check-in time is 3:00 p.m., and although the hotel was not busy (only one other couple arrived after me), we did not get to our room until 3:20 p.m. and then only to find the room floor had not been adequately cleaned and was sticky from something foreign on the surface. A staff member rewashed the floor while we waited outside the room for it to dry. We finally checked into our room at 4:00 p.m. COURTESY COMPENSATION: None was forthcoming, so we asked for it. The manager provided us with two courtesy margaritas while we waited for our room and late checkout the next day. PRIVACY: The layout of the hotel is “L-shaped,” with the lengthwise part of the “L” facing northward; it’s a common area with tables and chairs inside and outside on the patio area. The base of the “L” faces west to the ocean, and the rooms are on that side, with the pool area directly below. Our room was in the corner of the “L,” so we could not open our blinds. BATHROOMS: Tiny. Not a spa experience. A significant issue with the shower was water pouring out from under the shower door and onto the bathroom floor, and this required using the shower mat and towels to stop the flow. Now, where to put the wet materials? TOWELS: When we asked for clean towels in the morning, a staff member told us there were none (something about them being in the laundry). Sometime later in the morning, we did get some, though. 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