2 outdoor pools, pool umbrellas
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Reviews of The Westin Ka'anapali Ocean Resort Villas

4 out of 5
The Westin Ka'anapali Ocean Resort Villas
6 Kai Ala Dr, Lahaina, HI

Reviews

8.6

Excellent

Rating 10 - Excellent. 569 out of 1045 reviews" "
Rating 8 - Good. 298 out of 1045 reviews" "
Rating 6 - Okay. 95 out of 1045 reviews" "
Rating 4 - Poor. 52 out of 1045 reviews" "
Rating 2 - Terrible. 31 out of 1045 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was dated
Stayed 1 night in Mar 2024

10/10 Excellent

Melanie

Stayed 7 nights in Feb 2024

10/10 Excellent

Marc

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

8/10 Good

SAUL

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
good location
Stayed 7 nights in Dec 2023

4/10 Poor

scott curtis

Stayed 5 nights in Dec 2023

2/10 Terrible

Niraj

Travelled with family
Disliked: Room comfort
The hotel/resort was advertising the property with ocean view with Balcony. To our surprise there wasno ocean view or balcony that you can walk out to. It was a pop out balcony. Talking to the manager did not help either
Stayed 3 nights in Dec 2023

10/10 Excellent

Parina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 9 nights in Dec 2023

4/10 Poor

Teresa

Disliked: Cleanliness
Stayed 2 nights in Dec 2023

8/10 Good

Abhishek

Stayed 4 nights in Nov 2023

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Nov 2023

10/10 Excellent

Douglas

Liked: Cleanliness, property conditions & facilities
Always a good place to stay
Stayed 2 nights in Nov 2023

10/10 Excellent

Sandy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were large and nicely appointed. Comfortable bed, roomy shower. We all loved the pool area and the proximity to the beach.
Stayed 5 nights in Oct 2023

6/10 Okay

XI

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is a beautiful oceanfront resort with direct access to mile long swimmable beaches. My favorite part is to swim with the turtles, see other fishes and coral reefs. Rooms/bathrooms are spacious and grounds are kept meticulously. My only issue is I booked and paid for an ocean view studio villa, but from my room I can barely see the ocean. The view of the ocean is mostly blocked by the building of the Westin Ocean Villas North Kaanapali. I in was in building 2 with odd room numbers. This side of the rooms should not be categorized and marketed as ocean views, they are rather resort views. I am not sure if partial refund is possible, but surely that would be the right thing for the resort management to do. Thank you.
Stayed 7 nights in Jul 2023

10/10 Excellent

Stephen L

Stayed 7 nights in Jul 2023

10/10 Excellent

Jenel

Liked: Cleanliness, amenities, property conditions & facilities
First time at this resort and we thoroughly enjoyed our vacation
Stayed 10 nights in Jun 2023

2/10 Terrible

Rachel

Stayed 7 nights in May 2023

8/10 Good

Michael

Stayed 3 nights in May 2023

6/10 Okay

Scott, temecula

Liked: Cleanliness, property conditions & facilities
Beautiful property. Nice Room. However; we paid for a ocean view and overlooked a pirate ship for children. We had no children with us and we were on a Anniversary trip. We asked to be moved and they moved us up 2 stories which wasn’t on the ground floor a improvement but still overlooked the pirate ship not garden or adult pool or ocean because it was blocked by the palm trees. Either pay for ocean front or go for a garden View. Ocean View isn’t worth the price upgrade.
Stayed 5 nights in May 2023

2/10 Terrible

Seyyed Amir

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I have been in Ka'anapali three times but this hotel was awful. First day: dirty sheets. Second day: needed a band aid and after couple of calls I was connected to security to get two band aids but no body showed up and I had to drive to buy two band aids. Third day: they took the pool towels from the room without any replacement and I had to spend a long time to get couple of pool towels. Fourth day: there was a baby dipper in the pool the entire day and they didn't clean the pool until next day and the dirty dipper was in the pool the entire time
Stayed 4 nights in May 2023

8/10 Good

Christina, Delta

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is beautiful, shuttles make getting around easy. The beach is amazing The pricing all over Maui is just ridiculous especially coming from Canada, from charging $6 for a luggage trolley at the airport to $48 for a steak at the hotel. We love Hawaii and the people and understand the cost of shipping goods in ,but this can be a deterrent when looking at destinations, Mahalo
Stayed 7 nights in Mar 2023

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

Brooke

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We paid for an ocean view room, and we could not see the ocean at all. The staff/manager on site made us feel like it was our fault for booking through Orbitz instead of directly through them. They did offer to change rooms, but we had to check out and be without a room until we could check into another room with a subpar view (they showed us a picture). We love have coffee/wine on the balcony and we PAID for an ocean view, so this was very disappointing especially since we can't come Maui often.
Stayed 4 nights in Apr 2023

10/10 Excellent

Julia

Travelled with family
Liked: Amenities, property conditions & facilities
Loved it! Great location. Close to a lot of nice beaches. Family friendly
Stayed 1 night in Mar 2023

10/10 Excellent

Derek

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall our stay here was enjoyable. I had read some mixed reviews before going so I was a bit nervous. Turns out none of them were accurate. The Wi-Fi worked everywhere, the staff was great and the hotel in general was very well kept. My only complaint would be that Westin classified our ocean view room as ocean front which turned out to be the first 6 blocks of rooms from the ocean. I paid extra expecting a different view but in the end was still very happy.
Stayed 5 nights in Mar 2023

10/10 Excellent

graciela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 3 nights in Feb 2023

8/10 Good

valerie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very beautiful views, very clean. Kid friendly! Lots to do, honestly really do not need to leave the property. Staff so friendly and helpful. They also offer a guest lounge and locker room/showers for you and your family to rest. This option was so helpful as checkout is at 10am and no late checkout available, out flight wasn't until 11pm! Because of this awesome perk, we were able to hangout on the property and use the pools, eat at the restaurants and go shower before our flight! Also, they will hold your luggage for you in the bellman area while you still have fun! Also offered if you arrive super early and your room is not ready yet. I do with they had room service, but both restaurants had to go order options available. Parking is tight. You have to squeeze out of your door if you have an SUV or minivan. Wish they also offered a Luau like some of the other hotels do. That was really the only reason why we left the property.
Stayed 9 nights in Feb 2023

10/10 Excellent

matthew d

Liked: Cleanliness, room comfort
Stayed 6 nights in Feb 2023

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Timeshare property
During check in, we found out this was a timeshare property and not a hotel or spa resort. No option for upgrades and room was connected to another room. Occupants next door were very noisy and doors were thin. Poolside was very crowded and loud. No nearby grocery store, restaurants and shopping.
Stayed 3 nights in Jan 2023

10/10 Excellent

Danielle

Stayed 3 nights in Dec 2022

2/10 Terrible

Christopher

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Took almost 3 hours to check in

8/10 Good

Albert

Liked: Cleanliness, room comfort
The property was very nice. We requested an ocean view but got a partial view. The sliding door was not opening for us at all. Probably because we were on the ground floor? I mentioned that this was my wife and I 38th anniversary. This was the best unit for Hotels.com customers.
Stayed 2 nights in Nov 2022

6/10 Okay

Lee

Disliked: Cleanliness, room comfort
Not so great in Maui
Maid service was really bad One day nobody came to clean room Beautiful location but overpriced for the value.
Stayed 8 nights in Nov 2022

8/10 Good

Debbie

Liked: Cleanliness, room comfort
The room and foyer connected to ours had an unusual odor we had to report🙁 and no blow dryer in our room
Stayed 3 nights in Oct 2022

10/10 Excellent

Jake

Stayed 6 nights in Oct 2022

2/10 Terrible

Shaina

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Had no idea their ENTIRE pool area was closed for renovations. Entered this hotel excited for our honeymoon and we were highly disappointed. Construction noise during the day and no pool access at my own hotel. Cant forget the view of just all construction.
Stayed 4 nights in Sep 2022

2/10 Terrible

Siddhant

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The ocean view room for this property is a scam. They have marked some partial ocean view room as ocean view room which you can't contest when allocated to you. Also, if you are not Marriott vacation rental member. Do not go to this property. It's not worth the price. Only good thing here is the beach access
Stayed 4 nights in Sep 2022

10/10 Excellent

Christina, Bellevue

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

4/10 Poor

Chiran

Travelled with family
Disliked: Amenities
Staff didn’t seem friendly, they either seem not happy with their jobs or just didn’t want to be here. We were forced by Expedia to book this property when they refused to honor the price online for the other Westin property. A lot of the amenities are reserved for timeshare owners only.
Stayed 7 nights in Aug 2022

10/10 Excellent

Rodrigo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We love the view from our balcony.
Stayed 5 nights in Jul 2022

10/10 Excellent

Kirsten

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Carly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property was beautiful throughout the grounds. Our family enjoyed the many pools as well as the great dining options.
Stayed 1 night in Jul 2022

6/10 Okay

Melissa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beautiful location. Was disappointed with restaurants/bars and room amenities (e.g. coffee not replenished, etc.). Also, request for rooms near family member's room was not accommodated.
Stayed 3 nights in Jun 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in May 2022

8/10 Good

Maria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice property, loved the size kitchen and bathrooms in the villas, and the washer & dryer inside was a great (although washer was very loud). Other pluses were great food, live music next door, and free shuttles to key spots nearby. Negatives were No coffee shop on site, and can hear neighbors come and go throughout day and night. Overall a great experience! Would recommend.
Stayed 4 nights in Apr 2022

8/10 Good

Kathleen

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very busy, many families. They need to have more food options on the property.
Stayed 4 nights in Apr 2022

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great pool!
Stayed 2 nights in Apr 2022

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness
Loved the beach views and access from the pool area. Food at Aunties was fresh and tasty. Overall a great 4-day stay. Staff was very accommodating!
Stayed 3 nights in Mar 2022

10/10 Excellent

Harwinder

Liked: Amenities, property conditions & facilities
Stayed 7 nights in Mar 2022

10/10 Excellent

Fredrick

Liked: Cleanliness, amenities, property conditions & facilities
The property is well maintained and is in a great location. Beautiful resort and we will return in the future.
Stayed 6 nights in Mar 2022

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 9 nights in Mar 2022