Ratings based on 1,004 Verified Reviews

4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Tennessee

Westin Ka’anapali Resort Villas

Posted 6-Mar-2018
Pros: The staff and convenience of shopping and convenience to sights and activities.
The room was very nice and clean, the only issue being the view of the ocean was restricted due to a wall around the balcony. You had to stand to see the ocean although the room is listed as an ocean view room and did not correspond with the picture in the room listing. The staff was wonderful and the service was excellent. We used two of the restaurants and were pleased with both. Overall a very good place to stay! We were there for two weeks.
Comment from Hotel Management
6-Mar-2018 by The Westin Kā’anapali Ocean Resort Villas, Hotel Management
Mahalo for your comments and feedback regarding your recent stay with us. We are thrilled that you had a wonderful time and experienced all our resort has to offer. Thank you for your kind words regarding your customer service, on property amenities, and our location. We are glad you enjoyed your experience and we look forward to your return soon!
3 out of 5
Recommended
for Everyone
by A verified traveller from Hood River, OR

Good hotel, not great.

Posted 5-Mar-2018
The hotel is nice, but I expected the wear and tear condition of the room to be better. Seems this is a hotel that will install or fix an issue just enough to work for the moment instead of for good. Unfortunate. Additionally, the price of having a very basic breakfast was outrageous. $55 for 2 people. Cmon people...
Comment from Hotel Management
6-Mar-2018 by The Westin Kā’anapali Ocean Resort Villas, Hotel Management
Mahalo for your review and feedback on your recent stay. We apologize for the shortcomings you experienced, especially in resort upkeep and food and beverage. We regret that your expectations were not met and again, we appreciate your feedback. Mahalo, The Westin Kā’anapali Ocean Resort Villas
5 out of 5
Recommended
for Everyone
by A verified traveller

Like having a beach front home

Posted 27-Feb-2018
Pros: The outdoor layout was great. During the evening, sitting on the balcony and just staring out to the pool area was relaxing.
Location: Food, Food, Food. Great local restaurants and bars. Not far from hotel.
We had a studio room. The convenience of having a washer dryer was amazing. A full kitchen for the cook and a full fridge to store left over food if there was any. Room was spacious and clean. We were hardly there, but just knowing that we're coming back to such a great room and location, was a great feeling during the vacation.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Feb-2018
It was good overall but for the price of the room it definitely was not worth the money we paid.
Comment from Hotel Management
27-Feb-2018 by The Westin Kā’anapali Ocean Resort Villas, Hotel Management
Aloha, Thank you for your honest response. We appreciate your feedback on our villa accommodations and your resort experience. We regret that your stay did not meet expectations, please accept our sincere apologies. We hope to welcome you back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveller from North Dakota

Posted 24-Feb-2018
Hotel met our expectations. Wonderful place to stay. Especially loved that we had access to the property and facilities after checkout due to late flight. Would stay again!
4 out of 5
Recommended
for Everyone
by A verified traveller from NY

Posted 21-Feb-2018
Great Hotel !!! Clean large rooms with everything you need to feel like you like in Maui! (plates, cooking supplies etc). Huge variety of pools. Great Kiddie pool ( Pirate ship). Can't wait to go back
4 out of 5
Recommended
for Everyone
by A verified traveller from California

Nice hotel yet boring people

Posted 12-Feb-2018
Very clean hotel. Friendly stuff. Way too expensive compare to surrounding hotels.
Comment from Hotel Management
21-Feb-2018 by The Westin Kā’anapali Ocean Resort Villas, Hotel Management
Aloha, Thank you for staying with us, we appreciate your feedback. We are pleased you found the resort clean and the staff friendly. We hope you will stay with us again in the future! Mahalo, The Westin Ka'anapali Ocean Resort Villas
4 out of 5
Recommended
for Everyone
by A verified traveller from Boise, Idaho

Nice hotel

Posted 9-Feb-2018
Pros: Great beach.
Cons: More rooms with an ocean view.
Location: Lots of nice restaurants and activities located close by.
This is a nice hotel but most of the rooms do not have an ocean view. We traveled a long way and went to Hawaii to see the ocean, but our room looked at the back of the hotel restaurant. Not only was there no view, the attendant noises coming from the restaurant kitchen area were loud.
5 out of 5
Recommended
for Everyone
by A verified traveller from australia

Posted 3-Feb-2018
Great pool, big rooms and the comfiest beds. Staff were so lovely and helpful. Excellent location. Courtesy shuttle was great to whalers village
Comment from Hotel Management
5-Feb-2018 by The Westin Kā’anapali Ocean Resort Villas, Hotel Management
Aloha Allira, Thank you for your review! We appreciate your feedback on your villa, Heavenly Bed, customer service and our beautiful location on Ka'anapali Beach. We appreciate you staying with us and thank you again for your review! Mahalo, The Westin Ka'anapali Ocean Resort Villas
4 out of 5
Recommended
for Everyone
by A verified traveller from denver colorado

Family Trip

Posted 25-Jan-2018
Beautiful surroundings Lovely views Super staffed Ask and receive Variety of pools from kids to adults