Ratings based on 1,015 Verified Reviews

4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia-Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Jun-2018
I booked an ocean view room but upon check in was given a room on the first floor near the pool. I refused to take the room so they compt me to an upgraded 1 bedroom suite on the second floor overlooking the ocean. The resort was amazing. Loved our stay. Can’t wait to go back next year!
5 out of 5
by A verified traveller

Posted 14-Jun-2018
Ocean view nice with view any where from room
Comment from Hotel Management
15-Jun-2018 by The Westin Ka'anapali Ocean Resort Villas , Hotel Management
Aloha! Thank you for your feedback! We appreciate you reviewing our resort! We are thrilled you enjoyed the ocean view from your villa. Come back again soon! The Westin Ka'anapali Ocean Resort Villas
4 out of 5
by A verified traveller from Orange County

Posted 10-Jun-2018
We really enjoyed our stay at the Westin Ka’anapali Ocean Villas, however, service needs major training, especially in the concierge department. They only concierge that was a pleasure to talk to and listen to what she had to say was Kate P. All other representatives talked to us as if they were too good for us and made us feel like they were not interested in assisting us. The pool reps also need some training, they don’t even say “hi” or “ how can I help you?”, they don’t even smile. On the day before we checked out, I wanted to rent beach chairs and umbrellas to enjoy on a hot day at the beach. They didn’t even ask how many or anything, she just assumed I need two chairs and an umbrella. Rated communication poorly cause it was. We had signed up for lei making at 9 am, received a courtesy called to remind us it was 11, tried to change it back to original time and concierge told us we were signed up at all for any classes. So, we didn’t get to do anything at the resort, my daughter was really looking forward to that. For those reasons I requested to cancel or appointment for tour “time share” info. I won’t be purchasing or attending time share from the Westin. But, rooms, resort is really nice but bad service is a deal breaker for us.
4 out of 5
Recommended
for Everyone
by A verified traveller

Lots of convenience!

Posted 7-Jun-2018
Loved the convenience of this resort, with multiple pools, beach access and a free shuttle to nearby shopping and restaurants it worked out perfectly.
Comment from Hotel Management
8-Jun-2018 by The Westin Ka'anapali Ocean Resort Villas , Hotel Management
Aloha! Thank you for this amazing review! We are happy you found our resort convenient and accommodating for your vacation needs. Come back and visit soon. Mahalo! The Westin Ka'anapali Ocean Resort Villas
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 29-May-2018
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 24-May-2018
4 out of 5
Recommended
for Everyone
by A verified traveller from Houston

Excellent location and facilities

Posted 21-May-2018
Excellent snorkeling right off the beach in front of the hotel. Lots of tropical fish and big turtles!
Comment from Hotel Management
22-May-2018 by The Westin Ka'anapali Ocean Resort Villas , Hotel Management
Aloha Conny, Thank you for leaving a review! We greatly appreciate your feedback. We are pleased to hear that you were able to snorkel in front of the resort and saw some sea turtles! Come back and visit us soon. Mahalo, The Westin Ka'anapali Ocean Resort Villas
5 out of 5
by A verified traveller

Posted 18-May-2018
Comment from Hotel Management
22-May-2018 by The Westin Ka'anapali Ocean Resort Villas , Hotel Management
Aloha! Thank you for leaving a five-star review! We appreciate your feedback and hope to welcome you back again in the near future. Mahalo, The Westin Ka'anapali Ocean Resort Villas
5 out of 5
Recommended
for Everyone
by A verified traveller from Tennessee

Westin Ka’anapali Resort Villas

Posted 6-Mar-2018
Pros: The staff and convenience of shopping and convenience to sights and activities.
The room was very nice and clean, the only issue being the view of the ocean was restricted due to a wall around the balcony. You had to stand to see the ocean although the room is listed as an ocean view room and did not correspond with the picture in the room listing. The staff was wonderful and the service was excellent. We used two of the restaurants and were pleased with both. Overall a very good place to stay! We were there for two weeks.
Comment from Hotel Management
6-Mar-2018 by The Westin Kā’anapali Ocean Resort Villas, Hotel Management
Mahalo for your comments and feedback regarding your recent stay with us. We are thrilled that you had a wonderful time and experienced all our resort has to offer. Thank you for your kind words regarding your customer service, on property amenities, and our location. We are glad you enjoyed your experience and we look forward to your return soon!
3 out of 5
Recommended
for Everyone
by A verified traveller from Hood River, OR

Good hotel, not great.

Posted 5-Mar-2018
The hotel is nice, but I expected the wear and tear condition of the room to be better. Seems this is a hotel that will install or fix an issue just enough to work for the moment instead of for good. Unfortunate. Additionally, the price of having a very basic breakfast was outrageous. $55 for 2 people. Cmon people...
Comment from Hotel Management
6-Mar-2018 by The Westin Kā’anapali Ocean Resort Villas, Hotel Management
Mahalo for your review and feedback on your recent stay. We apologize for the shortcomings you experienced, especially in resort upkeep and food and beverage. We regret that your expectations were not met and again, we appreciate your feedback. Mahalo, The Westin Kā’anapali Ocean Resort Villas