Ratings based on 2,144 Verified Reviews

4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia-Verified Reviews
5 out of 5
by A verified traveller

Posted 19-Jun-2018
Should have lighting on patios. Otherwise perfect!
3 out of 5
by A verified traveller

Posted 17-Jun-2018
Nice hotel, nice pool, and great beach. A few annoying things include the self parking fee, resort fee which in practical terms is the fee for WiFi, and nickel and diming at nearly every corner- renting all the good pool chairs and any beach chair, and all the pool chairs have towels thrown on them by 9 am. When we checked in we got a horrible garden room but asked to be moved and got a free upgrade to an ocean view room which was amazing. Overall a good hotel with some small annoyances. Kind of expected a little more with the price we paid.
5 out of 5
by A verified traveller from Blue Bell, PA

Posted 15-Jun-2018
The room was always neat and clean. The friendliness of the management and staff is contagious. Overall stay was excellent. Will highly recommend the place to anyone. The thing that we like the most is the accessibility of transportation. There are shuttles and trolleys that will take you to different parts of Kaanapali, and Lahaina.
4 out of 5
Recommended
for Everyone
by A verified traveller from Wilton, ca

Great hotel on the beach

Posted 8-Jun-2018
We came on our honeymoon for a one night stay before we went to lanai and had a great time. They upgraded up to a better room and provided a champagne toast after finding out it was our honeymoon. The hotel is at the end of kannapali beach at the black rock which was great snorkeling. If you're looking to just relax this place is pretty good.. it seemed like there were a lot more kids at the other hotels we walked by. The beach is pretty crowded after like 10 am which I why we snorkeled early in the morning.
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 5-Jun-2018
3 out of 5
by A verified traveller from WA

The rooms are very basic

Posted 4-Jun-2018
The good: the pool,so close to the beach,the landscape around the hotel outside. The bad: rooms so basic and very outdated, the customer service it was equal to a motel 6 customer service, there was construction and we could not even use the elevators! The food not good at all and so so overpriced. Would not stay here again 😕
5 out of 5
by A verified traveller

Posted 3-Jun-2018
Beautiful resort right next to the best part of the beach with great snorkeling. They have a fabulous open green space which made it perfect for my curious and wild 18 m.o. daughter. They are super accommodating and will grant most things within reason. We needed an extra mini fridge in our room to accommodate baby food, milk, and snacks and they brought one right away. Can’t say enough good things about this place.
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 2-Jun-2018
5 out of 5
Recommended
for Everyone
by A verified traveller from Seattle

Posted 1-Jun-2018
Location was very nice. Quite a bit of remodeling was in progress so noise and and closed corridors were evident. Hotel staff were awesome and the resort is a perfect location in Kanapali
3 out of 5
by A verified traveller

This traveller left a rating score only Posted 28-May-2018