Ratings based on 3,120 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller fromUS

Beach hotel

Posted 30-Nov-2016
Overall a pleasant stay at the Sheraton. There were some noise from the toilet did not get fix until the last day of our 5 days vacation at the hotel.
4out of 5
by A verified traveller

Very enjoyable!

Posted 28-Nov-2016
Pros: Beach, restaurants.
Cons: Rooms and hallways could be improved. They are becoming outdated. The on site activities are very overpriced. Shouldn't have to pay for beach chairs.
Great location. The ground and beach are lovely. The hotel staff are so friendly.
5out of 5
by A verified traveller fromSeattle

A True Vacation

Posted 24-Nov-2016
Pros: The staff
Location: Walk to Whalers Village. A fun little spot to shop and eat!
From the moment we pulled into the resort to the moment we left, we felt welcome and taken care of! The staff is really helpful and seem to enjoy their jobs!
3out of 5
by A verified traveller

Hotel is showing it's age

Posted 23-Nov-2016
Good location near black Rock and Kaanapali beach. But rooms and resort do show their age. There are much better options nearby such as Hyatt or whalers village for similar rates.
2out of 5
by A verified traveller fromSE

고객의 입장을 전혀 고려하지 않는 호텔

Posted 21-Nov-2016
방 위치를 좀 더 나은 곳으로 요청하였는데 오히려 더 열악한 곳으로 교체해 주려고하고, 방 주위의 소음이 엄청 심한데도 양해를 구하거나 소음문제를 해결할려고 하는 노력도 안 보임. 투숙자에게 무료로 사진 촬영해 주겠다고 하고 터무니 없는 가격으로 판매하니 주의 요함. 절대 추가 구매하지 말 것.
4out of 5
by A verified traveller

Really nice location. Snorkeling was fantastic.

Posted 16-Nov-2016
Courteous and friendly staff. Really nice facility. Great first experience in Maui.
4out of 5
by A verified traveller

The most beautiful resort in Ka'anapali

Posted 15-Nov-2016
Pros: You can only tell how good the staff of a hotel is, if something goes wrong. We had some challenges during check-in the night we arrived and didn't get the room we booked, but the team took really good care of us starting the next day. They checked every single day that we enjoyed our stay and really made a difference.
Cons: Even when arriving late at night with a confirmed booking, the booked room should be available.
5out of 5
by A verified traveller fromUS

Awesome Resort on the beach!!

Posted 14-Nov-2016
They upgraded my room to a suite since I was getting married while on Maui!! Wonderful staff and an amazing beach experience!! I can't wait to go back!
5out of 5
by A verified traveller fromsan diego ca

Wonderful stay

Posted 13-Nov-2016
Location: The beach was in your back yard. Food and shopping center is walking distance
This resort is amazing. Our room was fully booked so they graded our room to ocean view for free for 7 nights. Super fast check in and out customer service is at top!! They gave us a box of choloclate for 6 days straight! I would stay and book again!!
3out of 5
by A verified traveller

Adequate for our need to sleep and shower.

Posted 13-Nov-2016
This was our honeymoon and we expected a lot more when it came to our ocean front upgrade. Our lanai was mediocre and the view was a strain to see the ocean at best. We were disappointed as this was a once in a lifetime vacation (honeymoon). Would only recommend as this was an adequate hotel for basic needs. Staff were incredible. Room not so much.