Ratings based on 3,429 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location near a great beach.

Posted 19-Nov-2017
The first night we were put in a ground level room with 2 queen beds next to the elevator that we could hear “ding” constantly and our key cards didn’t work. We agreed to look into paying for an upgrade, but the next room up wasn’t available either, we were moved to a nicer room with a better partial ocean view and a king bed the next night. Our room was available around 4:00 pm and we did have to follow up to find our luggage that we were told would be moved, they got our things to us quickly. The room was nicer and probably painted more recently but this building was away from valet parking and the main building. The staff is very friendly and the hotel is in a great location with beautiful grounds, but the room was a little rough. We didn’t pay for the upgrade and our stay was great,
5 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver,B.C.

Beautiful resort

Posted 16-Nov-2017
Pros: beautiful grounds, amazing buffet breakfast every morning! Fun lazy river at the pools, great beach and snorkeling
Cons: More umbrellas for the chairs...we were always trying to find shade
Location: easy walk to Whalers Village so you weren't limited to eating at the resort. But the resort food was great.
VIP welcome at check-in! What a great way to start a holiday
4 out of 5
Recommended
for Everyone
by A verified traveller

Great beach access to black rock

Posted 14-Nov-2017
Beach location is great. Snorkeling at black rock is best done in the morning. Love the fact that this hotel has more beach property than most hotels in that location.
2 out of 5
by A verified traveller from washington

Posted 13-Nov-2017
Room smelled musty. Cushions on pool chairs are in bad shape and need to be replaced. Hard to find your way around
4 out of 5
Recommended
for Couples
by A verified traveller from Houston

Good to Great could make it happen

Posted 12-Nov-2017
Pros: The facility, the beach, the view, the island
Cons: a lot. Especially organisation of staff and leadership. Less selling of tours and trips, more honest customer care.
Location: One of the best locations you can get on Maui. There are more things to do than you can ever get done in a reasonable period of time.
The Hotel has all preconditions to be a great spot for your couple vacation: - Great beach as close as possible to the hotel - Great facilities with an amazing pool in an amazing landscape - Great island of Maui What could help improving the overall rating from a good to a great hotel, especially taking the current price and expected value into account, is - More organised staff with higher motivation to serve the customer (not only saying Aloha) - Less spirit of selling additional things like room upgrades, trips and tours on a day to day basis (it´s okay to do so when asked for tips about tours and things to do in Maui, but not active selling like every day) - presence of leadership and organisation in a hotel of this category (people standing around not knowing what to do after a heavy rain, flooding floors etc.)
5 out of 5
Recommended
for Everyone
by A verified traveller from long beach

Big Beautiful Location

Posted 12-Nov-2017
Pros: Loved that they dont have straws- (see the turtle video on youtube or dont and just quit using straws!!) All staff were super friendly and helpful
Cons: Bathrooms could be cleaner- some rust on the overhead ceiling crawlspace doors and some black mold in shower and on walls
Location: oprahs house, fleetwoods, shopping, the #4 breakfast at McDonalds, sea turtles in turtle town, bike the volcano
great hotel- we snorkeled and saw sea turtles , layed about the pool just relaxing- ordered a smores kit and roasted marshmallows by the sea- a very relaxing vacation- beautiful view. they have laundry facilities with great views- its easy to have days fly by here.
4 out of 5
Recommended
for Everyone
by A verified traveller from CA - California

Posted 10-Nov-2017
Great views and pool. Loved the upgraded room it had a great view.
3 out of 5
by A verified traveller

Posted 8-Nov-2017
The lanai wasn’t large enough for 2 people to sit comfortably. By requesting a partial ocean view, our room was on the backside of the hotel next to the loading bay where deliveries are made; made it difficult for our one year old to nap when trucks were constantly beeping when backing up
5 out of 5
Recommended
for Everyone
by A verified traveller from Ohio

Great vacation hotel had it all

Posted 4-Nov-2017
We truly enjoyed our stay. Room was clean, good service, close to everything restaurants, shops and right on the beach.
3 out of 5
Recommended
for Everyone
by A verified traveller

Great grounds but rooms are dates

Posted 3-Nov-2017
Pros: Close to everything
Cons: Update the rooms
Had a great time - just disappointed in room, needs updating