Outdoor pool

Reviews of Palms at Wailea Maui

3.5 out of 5
Palms at Wailea Maui
3200 Wailea Alanui Dr, Kihei, HI

Reviews

8.4

Very good

Rating 10 - Excellent. 205 out of 460 reviews" "
Rating 8 - Good. 166 out of 460 reviews" "
Rating 6 - Okay. 52 out of 460 reviews" "
Rating 4 - Poor. 26 out of 460 reviews" "
Rating 2 - Terrible. 11 out of 460 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Ashleigh

Stayed 8 nights in Mar 2024
Response from Julie Cohen on Mar 18, 2024
Mahalo for staying with us and for your feedback. I am so sorry your stay was less than amazing as this is not how we want you to experience our property. I would love to know more about your concerns so we can address them and better serve our future guests. Again, I am sorry and I hope we have the opportunity to serve you in the future. Aloha and safe travels.

8/10 Good

Samuel

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Julie Cohen on Mar 5, 2024
Mahalo for staying with us and for your review! I’m glad you enjoyed your time with us and all we have to offer and we look forward to seeing you again the next time you visit the island. Aloha and safe travels!

8/10 Good

Tracy

Travelled with family
Liked: Amenities
I love the location and it is easy to walk to gorgeous beaches. The property is beautifully maintained, but the condo we stayed in looked tired and a little run down. I have stayed at nicer condos in my previous stays at the Palms.
Stayed 5 nights in Feb 2024
Response from Julie Cohen on Feb 29, 2024
Mahalo for staying with us and for your review! I’m glad you enjoyed your time with us for the most part and we look forward to seeing you again the next time you visit the island. Aloha friends and safe travels!

10/10 Excellent

Jesse

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was amazing. Property was clean and updated. Would stay stay again and recommend to all.
Stayed 2 nights in Feb 2024
Response from Julie Cohen on Feb 29, 2024
Mahalo for staying with us and for your fantastic review! I am happy to see you enjoyed all we have to offer here and we can’t wait to see you again the next time you visit Maui. Aloha friends and safe travels!

6/10 Okay

KAREN

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
This particular condo was terrible. The pillows for bed were lumps of old cloth. The furniture stunk, and were filthy, we guessed from people coming from beach with wet bathing suits. Just needed some deeper cleaning maybe. Primary shower did not drain had to stand in three inches of water. 10 day stay was only provided 1 kitchen garbage bag but was able to get more from desk clerk.
Stayed 9 nights in Jan 2024
Response from Julie Cohen on Feb 7, 2024
Mahalo for staying with us and for your feedback. I am so sorry your stay was less than amazing as this is not how we want you to experience our property or our island. I will work with our team to make sure your concerns are addressed so we can better serve our future guests. Again, I am sorry and I hope we have the opportunity to serve you in the future. Aloha and safe travels.

8/10 Good

Maria Velma

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
What I like about this place is it was close to the beaches and restaurants. What we did not like is that we have to pay extra for the AC in the second room and the living room. It was not disclosed when we booked. There was some mossing kitchen items. We requested for non smoking but it smelled cigarette inside the unit.
Stayed 4 nights in Jan 2024
Response from Julie Cohen on Feb 7, 2024
Mahalo for staying with us and for your review! I’m glad you enjoyed your time with us for the most part (we will work on the items you have mentioned) and we look forward to seeing you again the next time you visit the island. Aloha friends and safe travels!

10/10 Excellent

armand

Stayed 3 nights in Jan 2024
Response from Julie Cohen on Jan 21, 2024
Mahalo for staying with us and for your lovely review! I am happy to see you enjoyed all we have to offer here and we can’t wait to see you again the next time you visit Maui. Aloha friends and safe travels!

10/10 Excellent

Chad

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Julie Cohen on Jan 16, 2024
Mahalo for staying with us and for your wonderful review! I’m glad you enjoyed your time with us and all we have to offer and we look forward to seeing you again the next time you visit the island. Aloha and safe travels!

10/10 Excellent

Torrie M

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful, clean, quiet and no issues.
Stayed 10 nights in Dec 2023
Response from Julie Cohen on Jan 11, 2024
Mahalo for staying with us and for your wonderful review! I’m glad you enjoyed your time with us and all we have to offer and we look forward to seeing you again the next time you visit the island. Aloha and safe travels!

10/10 Excellent

Clemmis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful condo with lots of space…would do it again tomorrow.
Stayed 3 nights in Dec 2023
Response from Julie Cohen on Dec 12, 2023
Mahalo for staying with us and for your wonderful review! I’m glad you enjoyed your time with us and all we have to offer and we look forward to seeing you again the next time you visit the island. Aloha and safe travels!

10/10 Excellent

Randall

Liked: Cleanliness, amenities, property conditions & facilities
Verry nice.
Stayed 12 nights in Oct 2023
Response from Julie Cohen on Nov 6, 2023
Mahalo for staying with us and for your 5 out of 5! I am happy to see you enjoyed your time with us and we can’t wait to see you again the next time you visit Maui. Aloha friends and safe travels!

4/10 Poor

Angelica

Stayed 3 nights in Oct 2023
Response from Julie Cohen on Nov 30, 2023
Mahalo for staying with us and for your feedback. I am so sorry your stay was less than amazing as this is not how we want you to experience our property. I would love to know more about your concerns so we can address them and better serve our future guests. Again, I am sorry and I hope we have the opportunity to serve you in the future. Aloha and safe travels.

6/10 Okay

Donald

Travelled with family
No communication. No service.
Stayed 10 nights in Sep 2023
Response from Julie Cohen on Oct 17, 2023
Mahalo for staying with us and for your feedback. I am so sorry your stay was less than amazing as this is not how we want you to experience our property. I would love to know more about your concerns so we can address them and better serve our future guests. Again, I am sorry and I hope we have the opportunity to serve you in the future. Aloha and safe travels.

2/10 Terrible

Trenton

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Aug 2023
Response from Julie Cohen on Aug 10, 2023
Mahalo for staying with us and for your feedback. I am so sorry your stay was less than amazing as this is not how we want you to experience our property. I would love to know more about your concerns so we can address them and better serve our future guests. Again, I am sorry and I hope we have the opportunity to serve you in the future. Aloha and safe travels.

8/10 Good

Yin

Stayed 7 nights in Jul 2023
Response from Julie Cohen on Aug 29, 2023
Mahalo for staying with us and for your review! I am glad you enjoyed your time with us and we can’t wait to see you again the next time you visit Maui. Aloha friends and safe travels!

8/10 Good

Mario

Stayed 4 nights in Jul 2023
Response from Julie Cohen on Aug 5, 2023
Mahalo for staying with us and for your review! I’m glad you enjoyed your time with us and we look forward to seeing you again the next time you visit the island. Aloha and safe travels!

10/10 Excellent

Gurpreet

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I stayed here with my family for a week trip in Maui! Absolutely loved the space, views, comfort and location for my family of 6! It felt like luxury home style living - so great I would definitely stay here again with my family!
Stayed 5 nights in Jul 2023
Response from Julie Cohen on Jul 31, 2023
Mahalo for staying with us and for your fantastic review! I am happy to see you enjoyed all we have to offer here and we can’t wait to see you again the next time you visit Maui. Aloha friends and safe travels!

4/10 Poor

Ronald

Disliked: Cleanliness, amenities, property conditions & facilities
1. The refrigerator in the unit was not cooling to a proper level for the food stored in it. On our initial day (7/17) we placed milk, yoghurt, butter, and other items needing refrigeration in it immediately upon our check in at 3:00 pm. That evening around 9 pm I noticed that the liquids were only slightly cooled. I adjusted the cooling level to a higher setting at that time. The next morning I again noticed that all of the food was still only slightly cooled. At that time I again adjusted the cooling level to the highest setting for cooling. We did not use any of the refrigerated items that day as we ate out at a restaurant. The next morning (7/19) I noticed the milk, yoghurt and juice in the refrigerator was again only slightly cool and the butter was soft and liquid in it's container. WE did not use any of those items for concern of their being spoiled. I also noticed that as I dispensed water from the refrigerator that it appeared to have sprayed onto the top shelf inside of the refrigerator from the filter compartment. The exterior water and ice dispenser was not clean, as well as the handles for both the refrigerator and freezer. We proceeded with our packing and preparation for checkout and either left food in the refrigerator or threw out the remaining items that were in there. The freezer appeared to be functioning properly. 2. Overall cleaning of the unit was marginal. The tile floors were filthy and countertops in the bathrooms and kitchen needed wipin
Stayed 2 nights in Jul 2023
Response from Julie Cohen on Jul 21, 2023
Aloha and thank you for your candid feedback. I am so sorry this was your experience with us. That is certainly not how we want our guests to enjoy Palms at Wailea. We are addressing your concerns about the fridge and the cleanliness with appropriate teams. Again, I am sorry and I hope we have the opportunity to serve you in the future. Safe travels

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Jun 2023
Response from Julie Cohen on Jul 8, 2023
Mahalo for staying with us and for your 10 out of 10! I am happy to see you enjoyed your time with us and we can’t wait to see you again the next time you visit Maui. Aloha friends and safe travels!

10/10 Excellent

Brian

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay here! Room had a great view, nice amenities, and was close to beach and golf. Our room also came with beach chairs, snorkeling equipment and a bbq. Great place! We will be back
Stayed 4 nights in Jun 2023
Response from Julie Cohen on Jun 23, 2023
Mahalo for staying with us and for your wonderful review! I’m glad you enjoyed your time with us and all we have to offer and we look forward to seeing you again the next time you visit the island. Aloha and safe travels!

8/10 Good

Paul santos

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Very quiet,nice gardens,great parking
Stayed 4 nights in Jun 2023
Response from Julie Cohen on Jun 20, 2023
Mahalo for staying with us and for your lovely review! I am happy to see you enjoyed your time with us and we can’t wait to see you again the next time you visit Maui. Aloha friends and safe travels!

4/10 Poor

Joshua

Liked: Amenities
Apartment started to flood from either the ac or the unit above, whole hallway had water leaking along with the master bathroom
Stayed 3 nights in Jun 2023
Response from Julie Cohen on Jun 20, 2023
Aloha Joshua, I am so sorry your stay was not as amazing as it should have been. I appreciate your call the evening before your departure. We had the team in the unit that following day to address the flooding. Again, I am so sorry and I hope we have the opportunity to serve you again in the future. Safe travels

10/10 Excellent

Alice

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It's a beautiful, secluded place to stay. Very roomy and clean. Great for our family get-together.
Stayed 4 nights in Jun 2023
Response from Julie Cohen on Jun 20, 2023
Mahalo for staying with us and for your 5 out of 5! I am happy to see you enjoyed your time with us and we can’t wait to see you again the next time you visit Maui. Aloha friends and safe travels!

6/10 Okay

Fran

Stayed 2 nights in May 2023
Response from Julie Cohen on Jun 2, 2023
Mahalo for staying with us and for your review. I’m glad you enjoyed your time with us for the most part and we look forward to seeing you again the next time you visit the island. Aloha and safe travels!

4/10 Poor

Laura

Travelled with group
Disliked: Cleanliness, room comfort
Needs improvement
After seeing our friends newly renovated condo at The Palms, we were disappointed in the outdated condo that we were assigned. There was only air conditioning in the bedroom which had a weird odor. The patio view was of the parking lot. There was mold in the bathroom. The complex was nice but our condo needed improvement.
Stayed 6 nights in May 2023
Response from Julie Cohen on May 30, 2023
Mahalo for staying with us and for your feedback. I am so sorry your stay was less than amazing as this is not how we want you to experience our property or our island. I will work with our team and the owners to make sure your concerns are addressed so we can better serve our future guests. Again, I am sorry and I hope we have the opportunity to serve you in the future. Aloha and safe travels.

4/10 Poor

Susie

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Condo we we’re upgraded too was very old and needed a good cleaning. We woke up to bugs in the kitchen and spiders throughout the condo. The screen doors were off the rails and not easy to slide them open. Overall i was very disappointed and bugs make a vacation stressful! The counter staff very pleasant and helpful.
Stayed 5 nights in May 2023
Response from Julie Cohen on May 26, 2023
Mahalo for staying with us and for your feedback. I am so sorry your stay was less than amazing as this is not how we want you to experience our property or our island. I will work with our team to make sure your concerns are addressed so we can better serve our future guests. Again, I am sorry and I hope we have the opportunity to serve you in the future. Aloha and safe travels.

6/10 Okay

Dorothy

Travelled with partner
Disliked: Cleanliness
I want so much to give the property a good review, but I can’t. The gentleman at the desk was awesome, but housekeeping left a lot to be desired. We have been to Hawaii many times, and have never had this problem, especially for what you pay to stay! The room was dirty and there were roaches. Housekeeping was sent back to fix the problem however they never showed up.
Stayed 7 nights in May 2023
Response from Julie Cohen on May 15, 2023
Mahalo for staying with us and for your feedback. I am so sorry your stay was less than amazing as this is not how we want you to experience our property or our island. I will work with our team to make sure your concerns are addressed so we can better serve our future guests. Again, I am sorry and I hope we have the opportunity to serve you in the future. Aloha and safe travels.

10/10 Excellent

David, Fontana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our room was clean and the AC worked very well. The property is beautiful and is close to shopping and to beaches. Not too far from grocery and restaurants. Definitely would stay here again!
Stayed 5 nights in Apr 2023
Response from Julie Cohen on May 5, 2023
Mahalo for staying with us and for your fantastic review! I am happy to see you enjoyed all we have to offer here and we can’t wait to see you again the next time you visit Maui. Aloha friends and safe travels!

8/10 Good

Macy

Stayed 3 nights in Apr 2023
Response from Julie Cohen on May 24, 2023
Mahalo for staying with us and for your review! I’m glad you enjoyed your time with us and all we have to offer and we look forward to seeing you again the next time you visit the island. Aloha and safe travels!

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, amenities
The property very spacious and enough to hold our family of 5. There were ants and I noticed the ant baits -- not sure if that's normal because of the weather but we didn't let that bother us that much. Great property and location.
Stayed 6 nights in Mar 2023
Response from Julie Cohen on Apr 11, 2023
Mahalo for staying with us and for your review! I’m glad you enjoyed your time with us for the most part, and we look forward to seeing you again the next time you visit the island. Aloha friends and safe travels!

8/10 Good

Kajia

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Apr 2023
Response from Julie Cohen on May 1, 2023
Mahalo for staying with us and for your 4 out of 5! I am happy to see you enjoyed your time with us and we can’t wait to see you again the next time you visit Maui. Aloha and safe travels!

8/10 Good

Anthony Shane

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very nice inside. A little disconnected from beaches an shops. Shower rating=4/10
Stayed 6 nights in Apr 2023
Response from Julie Cohen on Apr 10, 2023
Mahalo for staying with us and for your review! I’m glad you enjoyed your time with us for the most part, and we look forward to seeing you again the next time you visit the island. Aloha friends and safe travels!

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Spacious unit. Very tidy and well appointed. Could have more of the basics on hand - garbage bags etc
Stayed 12 nights in Feb 2023
Response from Julie Cohen on Mar 9, 2023
Mahalo for staying with us and for your review! I’m glad you enjoyed your time with us for the most part (we will work on the items you have mentioned) and we look forward to seeing you again the next time you visit the island. Aloha friends and safe travels!

10/10 Excellent

Michael R.

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
air conditioner was cold, some ants in the sink, lights over bathroom sinks, didnt work for awhile. We loved the deck and watching the sunset right from the deck!
Stayed 9 nights in Feb 2023
Response from Julie Cohen on Feb 23, 2023
Mahalo for staying with us and for your wonderful review! I’m glad you enjoyed your time with us and all we have to offer, and we look forward to seeing you again the next time you visit the island. Aloha and safe travels!

10/10 Excellent

GREG

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay and highly recommend staying here. The location, property, condo and overall area is extremely nice, quiet, safe and beautiful. Nearby beach access, shopping, food and golf. We will definitely stay here again for our next visit. Room was clean, all appliances worked, plenty of space and great view. Wailea is the only place to stay in Maui. Thank you for the great experience!
Response from Julie Cohen on Dec 15, 2022
Mahalo for staying with us and for your fantastic review! I am happy to see you enjoyed all we have to offer here and we can’t wait to see you again the next time you visit Maui. Aloha friends and safe travels!

4/10 Poor

Manjuma

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The kitchen was dirty, response time was 3 hours later, you have to call like 4 to 5 times
Response from Julie Cohen on Dec 9, 2022
Mahalo for staying with us and for your feedback. I am so sorry your stay was less than amazing as this is not how we want you to experience our property or our island. I will work with our team to make sure your concerns are addressed so we can better serve our future guests. Again, I am sorry, and I hope we have the opportunity to serve you in the future. Aloha and safe travels.

10/10 Excellent

Dena L

Travelled with family
Liked: Cleanliness, property conditions & facilities
Liked that the room was air conditioned and could chooses to enjoy tbe outside or the cool
Stayed 7 nights in Nov 2022
Response from Julie Cohen on Nov 12, 2022
Mahalo for staying with us and for your wonderful review! I’m glad you enjoyed your time with us and all we have to offer, and we look forward to seeing you again the next time you visit the island. Aloha and safe travels!

10/10 Excellent

Courtney

Liked: Cleanliness, room comfort
Absolutely fabulous. I love Outrigger whether on the South side or Ka’anapalli
View from the master bedroom and kitchen/living
Stayed 5 nights in Oct 2022
Response from Julie Cohen on Oct 18, 2022
Mahalo for staying with us and for your 10 out of 10! I am happy to see you enjoyed your time with us and we can’t wait to see you again the next time you visit Maui. Aloha friends and safe travels!

6/10 Okay

Maureen

Travelled with partner
Liked: Cleanliness, amenities
Negatives: We were never told how to access the pool. Never got a key and I emailed and never had a response from the mgt. company. So we never used the pool. We had to vacate 1/2 of a day due to they had a termite maintenance during our stay (no reimbursement for this). There was a cleaning fee that was not disclosed and it was expensive. The furniture and kitchen were dated/worn out. -small aunts/bugs. in kitchen Positives: walking distance to a nice beach .7 miles to shops/restaurants spacious unit
Stayed 5 nights in Sep 2022
Response from Julie Cohen on Oct 8, 2022
Mahalo for staying with us and for your feedback. I am so sorry your stay was less than amazing as this is not how we want you to experience our property or our island. I am sorry about the confusion about the pool, the gates are open from 8am-10p, no key needed. I will work with the property team and our team to make sure your other concerns are addressed so we can better serve our future guests. Again, I am sorry, and I hope we have the opportunity to serve you in the future. Aloha and safe travels.

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, room comfort
The Best Place to Stay in Maui
The Palms at Wailea is always such a wonderful place to stay. The condos are always clean, spacious and the amenities are amazing! When you call the front desk, they always are quick to answer any concerns. We have stayed at this facility every time we come to Maui to visit family.
Stayed 5 nights in Sep 2022
Response from Julie Cohen on Sep 16, 2022
Mahalo for always staying with us and for your fantastic review! I am happy to see you enjoyed all we have to offer here and we can’t wait to see you again the next time you visit Maui. Aloha friends and safe travels!

10/10 Excellent

FREDERICK

Travelled with family
Liked: Amenities
I rented multiple places. Communication was decent when they changed one of my rooms but sometimes the hours were hard to reach the front desk. I rented 4 units and mostly satisfied in general. Each unit was very variable. One was really nice and one was really old. In general it seemed clean overall but there were some ants (I feel on the island, its impossible to avoid in a tropical setting). The a/c in the main room was really cool but the rest of the place does get hot. However, they do provide much of everything you need (it even has a bbq grill!!!!). The space is HUGE compared to many other places, which is great. The pool was nice and large. Mostly quiet. Overall besides the ants, can't really complain!
Stayed 3 nights in Sep 2022
Response from Julie Cohen on Sep 9, 2022
Mahalo for staying with us and for your lovely review! I am happy to see you enjoyed all we have to offer (the exception being the ants, we just can't get away from them on island) and we can’t wait to see you again the next time you visit Maui. Aloha friends and safe travels!

4/10 Poor

Robert

Travelled with partner
Disliked: Amenities
Very dark unless all window were open. Corner unit where all traffic comes into the development. Furniture dark and not very clean seat coverings. Kitchen silverware and dishes not fully accounted for. Only Only 3 teaspoons, six of other silverware. Glasses odd numbers? Challenging for seniors. Parking space. several spots away from entry. Stairs down to ground floor entry. (Awkward for taking in luggage and groceries.) Two stairs in condo down from bathrooms and bedroom. No railing. Pool has many steps down to the pool level on slippery tile with railing. Plus several steps then into pool.with a railing. The pool itself is made of very slippery tiles. The pool is 3-4 “ depth. Few pool rules with lots of children jumping, diving with limited supervision. Many children had limited swimming abilities with no parents in or near water.
Stayed 7 nights in Aug 2022
Response from Julie Cohen on Oct 18, 2022
Mahalo for staying with us and for your feedback. I am so sorry your stay was less than amazing as this is not how we want you to experience our property or our island. I will work with our team to make sure your concerns are addressed so we can better serve our future guests. Again, I am sorry, and I hope we have the opportunity to serve you in the future. Aloha and safe travels.

10/10 Excellent

meike

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay!
Stayed 3 nights in Aug 2022
Response from Julie Cohen on Oct 18, 2022
Mahalo for staying with us and for your wonderful review! I’m glad you enjoyed your time with us and all we have to offer, and we look forward to seeing you again the next time you visit the island. Aloha and safe travels!

4/10 Poor

Vincent

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Units are spacious however depending on the unit assigned you may end up with a unit that is outdated. Also there is a cleaning and damage protection fee that feels like a money grab (seems like it should be inclusive of the Expedia booking) and was very vaguely stated.
Stayed 3 nights in Aug 2022

8/10 Good

Joslyn Ray

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jul 2022

10/10 Excellent

Charles

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful location. Great beaches. Close to everything and not so crowded.
Stayed 7 nights in Jul 2022
Response from Julie Cohen on Jul 22, 2022
Mahalo for staying with us and for your fantastic review! I am happy to see you enjoyed all we have to offer here and we can’t wait to see you again the next time you visit Maui. Aloha friends and safe travels!

6/10 Okay

david, Bonney Lake

Travelled with family
Liked: Cleanliness, amenities
The Expedia listing is misleading. These are condos with owners. We had no internet or TV and when we called the front desk we were told that the owners must not have paid their bill and the services were disconnected.
Stayed 6 nights in Jun 2022
Response from Julie Cohen on Jul 19, 2022
Aloha David, Mahalo for staying with us and for your candid feedback. I am sorry to see your stay was less than amazing, and please know that I will work with the owners to make sure all items in units are operational. Yes, we are condos, but you, as the guest should have all the comforts of home. Again, I am sorry. Safe travels to you and your family and I hope we have the opportunity to serve you in the future.

10/10 Excellent

MYOUNGHEE

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jun 2022

4/10 Poor

Alexander, Fort Lee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious condo with nice balcony.
Stayed 4 nights in Jun 2022
Response from Julie Cohen on Jul 6, 2022
Mahalo for staying with us and for your feedback. I am so sorry your stay was less than amazing as this is not how we want you to experience our property. I would love to know more about any concerns you had so we can address them and better serve our future guests. Again, I am sorry and I hope we have the opportunity to serve you in the future. Aloha my friend and safe travels.

10/10 Excellent

Julieta

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
overall the property was nice, close to beaches, restaurants, shops, not much staff available but good enough if you go to lobby between their work hours
Stayed 4 nights in Jun 2022
Response from Julie Cohen on Jun 30, 2022
Mahalo for staying with us and for your wonderful review! I’m glad you enjoyed your time with us and all we have to offer and we look forward to seeing you again the next time you visit the island. Aloha and safe travels!