6 outdoor pools, cabanas (surcharge), pool umbrellas

Reviews of Hyatt Regency Maui Resort & Spa

4 out of 5
Hyatt Regency Maui Resort & Spa
200 Nohea Kai Dr, Lahaina, HI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 707 out of 1002 reviews" "
Rating 8 - Good. 170 out of 1002 reviews" "
Rating 6 - Okay. 71 out of 1002 reviews" "
Rating 4 - Poor. 34 out of 1002 reviews" "
Rating 2 - Terrible. 20 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Masoud

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 5 nights in Mar 2024
Response from Hotel Management on Mar 18, 2024
Dear Masoud,Mahalo for sharing your thoughts with us! We're overjoyed to hear you enjoyed your stay. Looking forward to welcoming you back in the near future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Feb 2024
Response from Hotel Management on Mar 18, 2024
Dear Robert,Mahalo for taking the time to share your experience. We're so glad you had a memorable stay and look forward to your next visit with us.

10/10 Excellent

Jazzmin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just beautiful & breathtaking
Stayed 3 nights in Feb 2024
Response from Hotel Management on Mar 18, 2024
Dear Jazzmin,Mahalo for your feedback. We're delighted to hear that you found our property both beautiful and breathtaking. It's our goal to provide a setting that truly captivates our guests, and we're thrilled we could offer you such an experience. We look forward to the opportunity to welcome you back for another enchanting visit.

6/10 Okay

Abdolreza

Stayed 6 nights in Feb 2024
Response from Hotel Management on Mar 18, 2024
Dear Abdolreza,Mahalo for your feedback. Please reach out to us directly so we can get a better understanding of where we fell short during your stay.

10/10 Excellent

Joanne, Brentwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with great restaurants, gym, and activities.
Stayed 12 nights in Feb 2024
Response from Hotel Management on Mar 18, 2024
Dear Joanne,Mahalo for your kind words. We're delighted to hear you enjoyed our beautiful property, along with the variety of dining options, our well-equipped gym, and the range of activities available. We strive to create an exceptional experience for all our guests, and it's wonderful to know we succeeded during your stay. We look forward to welcoming you back for another enjoyable visit.

10/10 Excellent

Alys Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous Hyatt. The grounds, rooms and interior areas were spotlessly clean. ALL of the staff were friendly and helpful. We especially liked the penguins and all the parrots and other birds that were so well taken care of at this Hyatt. Rob at the bar down by the pool made the best drinks and was very personable to everyone, he is the perfect bartender. We just had such a fabulous stay and it made us proud to say we are Hyatt members. Thank you so very much for such a memorable stay. The grounds and landscaping surrounded resort is just so beautiful.
Stayed 5 nights in Feb 2024
Response from Hotel Management on Mar 18, 2024
Dear Alys Ann,Mahalo for your glowing review of your stay at our property. We're thrilled to hear that you found the grounds, rooms, and interior areas impeccably clean, and that our staff across the board were friendly and helpful. It's wonderful to know that the penguins, parrots, and other birds added a special touch to your visit, and we're glad you appreciated our efforts in their care. We'll be sure to pass along your compliments to Rob at the pool bar for his exceptional service and delightful drinks. As Hyatt members, your satisfaction and pride in your membership mean the world to us. We're honored to have provided you with a memorable stay and look forward to welcoming you back to enjoy the beautiful grounds and landscaping once again.

4/10 Poor

Maciej

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Outdated hotel. For $800 a night average experience. Cheep scratchy loud uncomfortable bed sheets. Eggs at breakfast are synthetic and terrible. Must be powered eggs. Just horrible. Staff was nice overall. Jepengo the restaurant was great. Steakhouse decent.
Stayed 5 nights in Feb 2024
Response from Hotel Management on Mar 18, 2024
Dear Maciej,Mahalo for sharing your feedback. We're sorry to hear that your experience did not meet expectations, especially considering the rate. We apologize for the discomfort caused by the bedding and the quality of breakfast eggs. We're glad, however, that you found our staff to be pleasant and enjoyed dining at Japengo and found our steakhouse to be decent. We value your input as it helps us identify areas for improvement to enhance our guest experience. We hope to have the opportunity to provide you with a more satisfying stay in the future.

8/10 Good

Emily

Travelled with partner
This hotel had a lot of displaced residents in it still which is fine but you definitely don’t receive the same 4-star experience. Our room was dirty
Stayed 4 nights in Feb 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about the Hyatt. Swans, Parrots, Birds and Penguins. Saw a whale Breach fromour balcony. All the staff were very helpful. Highly recommend
Stayed 5 nights in Jan 2024
Response from Hyatt Regency Maui on Feb 5, 2024
Thank you so much for sharing your wonderful experience at the Hyatt! We're thrilled to hear that the swans, parrots, birds, and penguins added a unique touch to your stay, and witnessing a whale breach from your balcony must have been a truly spectacular sight. It's heartwarming to know that our staff contributed positively to your visit, making it more enjoyable and memorable. We're grateful for your high recommendation and look forward to welcoming you back for another delightful stay in the future. Thank you for choosing the Hyatt!

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s one of our favorite places to stay
Stayed 1 night in Jan 2024
Response from Hyatt Regency Maui on Feb 5, 2024
Mahalo! We love to host you.

10/10 Excellent

Antoine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff, great accomodations not much more to say!
Stayed 7 nights in Jan 2024
Response from Hyatt Regecny Maui on Feb 5, 2024
Mahalo for the amazing review!

10/10 Excellent

Christina

Liked: Cleanliness
Stayed 1 night in Jan 2024

6/10 Okay

Cindy

Travelled with family
All charges are pretty high
Stayed 3 nights in Jan 2024
Response from Hyatt Regency Maui on Feb 5, 2024
Thank you for your feedback. We understand your concerns regarding the pricing. We strive to provide a high-quality experience and ensure that every aspect of our service justifies the value. However, we take your input seriously and will review our pricing structure to ensure that it reflects the quality and the services we offer. If there are specific areas where you felt the value did not meet the cost, please let us know so we can address these concerns directly. Your satisfaction is important to us, and we appreciate the opportunity to improve.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. The staff was still recovering from the wildfire but was incredibly friendly and welcoming. The grounds are beautiful. The penguins and birds in the lobby are super fun and my kid loved it. The only thing pool grotto was under construction, which was a little disappointing as we were looking forward to that but everything else was amazing.
Stayed 5 nights in Dec 2023
Response from Hyatt Regency Maui on Feb 5, 2024
Thank you for your kind words and for taking the time to share your positive experience with us. It's heartening to hear that despite the challenges following the wildfire, our staff was able to provide a friendly and welcoming atmosphere during your stay. We're delighted that you found the grounds beautiful and that the penguins and birds in the lobby added an element of fun and enjoyment for your child.We understand your disappointment regarding the pool grotto being under construction, and we apologize for any inconvenience this may have caused. Your anticipation of enjoying that particular feature is completely understandable, and we're sorry that it wasn't available during your visit.We're thrilled to know that, overall, you had an amazing stay with us. Your feedback is greatly appreciated as it helps us to continue providing a great experience for our guests. We hope to have the pleasure of welcoming you back again soon, hopefully with all amenities, including the pool grotto, fully accessible for you and your family to enjoy.

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

janet myrna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Patsy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great! Nice hotel with lots of amenities. Pool area was great, option to upgrade our room at check in was awesome!
Stayed 2 nights in Nov 2023
Response from Hyatt Regency Maui on Dec 1, 2023
We're thrilled to hear you enjoyed your stay at Hyatt Regency Maui! It's wonderful to know that our pool and room upgrade contributed to making your visit memorable. We look forward to welcoming you back soon for another fantastic experience! Aloha!

2/10 Terrible

Jasmeet

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Restaurant food is no good. We got influenza eating from there. More Over no medical help at all on site. Asked if there was a doctor near by they said “no there used to be a doctor but not there anymore “
Stayed 4 nights in Nov 2023

10/10 Excellent

Clark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Can't wait to return. I highly recommend this Hyatt.
Stayed 3 nights in Nov 2023
Response from Hyatt Regency Maui on Nov 27, 2023
It's wonderful to hear that your stay with us was enjoyable and that you're looking forward to returning. Thank you for recommending our resort, and we eagerly anticipate your next visit!

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for Maui
Great stay at a gorgeous hotel. Had all the feels of a high end luxury Maui resort and saved a little on the price tag. We got upgraded to a waterfront room with 2 balconies. Very nice.
Stayed 5 nights in Nov 2023
Response from Hyatt Regency Maui on Nov 27, 2023
Thank you for your kind words! We're so pleased to hear that your stay captured the luxury you expected from a Maui resort, with the added delight of an upgrade to a waterfront room with dual balconies. It's wonderful that we could provide you with a high-end experience at great value. We hope to have the pleasure of hosting you again soon!

10/10 Excellent

Keith

Stayed 6 nights in Nov 2023
Response from Hyatt Regency Maui on Nov 20, 2023
Mahalo for sharing your thoughts on your recent stay. We're pleased to hear that you enjoyed the spacious room with its scenic views, and that our breakfast waitstaff brought smiles to your mornings. We understand your concerns about the crowded pool area and regret any inconvenience this caused. Your feedback is valuable to us as we continually strive to improve our guest experience. We hope to welcome you back soon for another stay that's as enjoyable as the Maui sunsets.

10/10 Excellent

theodore, vacaville

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. The beach was nice. Due to erosion the beach path was washed out between the hotel and Whalers Village, which made us walk on the street because we had a stroller. Parking was a pain.
Stayed 6 nights in Nov 2023
Response from Hyatt Regency Maui on Nov 16, 2023
Mahalo for your feedback on your recent stay with us. We're glad to hear that you enjoyed the property and the beach. Thank you for choosing Hyatt Regency Maui, and we hope to welcome you back in the future, providing a more comfortable and convenient experience.

8/10 Good

Kelly Ann, Rohnert Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. This was our 3rd visit and we will definitely go back!
Stayed 6 nights in Jul 2023

4/10 Poor

Zahid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Refund policy for emergency situation is not good
We do appreciate all the help from the hotel, but due to the emergency declared for the fires and wind, we requested to get some refund thru hotels.com. But the hotel plainly refused. We spent 2 days and 2 nights without and power and data. The hotel at least should help with refund even if partial, but did not help. Other than that, the first two days have been good.
Stayed 3 nights in Aug 2023

2/10 Terrible

Dustin

Stayed 4 nights in Aug 2023

2/10 Terrible

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there during the Maui wildfires and the fire in Lahaina. The hotel lost power right away only had one back up generator, which only ran one elevator in each tower. They need more generators. We lost electricity, air-conditioning cell service, Internet, and food. They were still charging people after the power went out For hotel stays as well as food, which was dwindling every day. Their escape plan was horrible. They told us to go on the golf course and sit in the sand and if the fire got a closer to go in the water. I have been to this hotel before and it was fantastic many years ago but unfortunately, we got stuck during the wildfires and they were not prepared at all .
Stayed 3 nights in Aug 2023

10/10 Excellent

Lisa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an awesome time. It was cut short due to the fires in Maui. I do think communication with with guests could have been better during this dire situation.
Stayed 9 nights in Aug 2023

2/10 Terrible

Polina

I’m requesting all the money back We could not stay at the resort Because of the fires The staff wasn’t helping at all We literally had to escape
Stayed 7 nights in Aug 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, great dining options and friendly staff!
Stayed 4 nights in Aug 2023

2/10 Terrible

Hila

Stayed 5 nights in Aug 2023

10/10 Excellent

Lucila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort!
Stayed 5 nights in Jul 2023

2/10 Terrible

Vahagn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023

8/10 Good

Narwan

Liked: Cleanliness, staff & service, property conditions & facilities
C

8/10 Good

KIANA

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023

6/10 Okay

Maria, Simi Valley

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

Vrej

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing
Stayed 8 nights in Jul 2023

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! We loved our stay.
Stayed 1 night in Jul 2023

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023

10/10 Excellent

Matt

Stayed 6 nights in Jul 2023

6/10 Okay

Tatiana

Travelled with partner
Overcrowded property!!! Everything is a struggle , as fully booked, not relaxing. Rather unfriendly staff at reception . Will not come back
Stayed 5 nights in Jul 2023
Response from Hyatt Regency Maui on Aug 7, 2023
We sincerely apologize for the experience you had during your stay. It's disheartening to hear that you found the property overcrowded and the team not as welcoming as we aim to be. We take your feedback seriously and will work towards making improvements. Thank you for sharing your concerns, and we regret that we couldn't provide the relaxing experience you were looking for.

10/10 Excellent

Andranik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 5 nights in Aug 2023
Response from Hyatt Regency Maui on Aug 7, 2023
Mahalo for your kind feedback!

10/10 Excellent

Praveen

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 5 nights in Jul 2023
Response from Hyatt Regency Maui on Aug 7, 2023
Mahalo, Praveen!

10/10 Excellent

Margaux

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful resort with great snorkeling right off the beach.
Stayed 3 nights in Jul 2023
Response from Hyatt Regency Maui on Aug 7, 2023
Mahalo for sharing the beauty of your experience, Margaux We're elated to know that you enjoyed the resort and the mesmerizing snorkeling adventures right off our beach. We hope to welcome you back soon for more under-the-sea wonders!

10/10 Excellent

Leila

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved everything
Stayed 8 nights in Jul 2023
Response from Hyatt Regency Maui on Aug 7, 2023
Mahalo for your kind words. We're overjoyed to hear that you loved everything about your stay at Hyatt Regency Maui! We look forward to welcoming you back for more island bliss.

10/10 Excellent

Areg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023

10/10 Excellent

kambiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nicely maintained
Stayed 3 nights in Jul 2023
Response from Hyatt Regency Maui on Aug 4, 2023
Mahalo, Kambiz! We take pride in our beautiful home on Maui and are proud to hear you enjoyed our attention to detail.

10/10 Excellent

matthew, Fairwiew

Travelled with partner
Liked: Amenities, property conditions & facilities
Everything was perfect in paradise! Highly recommend
Stayed 6 nights in Jul 2023
Response from Hyatt Regency Maui on Aug 4, 2023
Mahalo for your glowing review! We are thrilled to hear that you had a perfect stay and appreciate your recommendation. We look forward to welcoming you back to paradise soon!

10/10 Excellent

Bianca

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how this property was so fun yet also very relaxing! Amazing place to end the trip!
Stayed 7 nights in Jul 2023
Response from Hyatt Regency Maui on Aug 4, 2023
We're overjoyed to know that you found the perfect balance of fun and relaxation at our property! Thank you for choosing us to end your trip on a high note. We hope to see you again in the future!