Ratings based on 646 Verified Reviews

4.5 out of 5
92% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveller

Amazing stay

Posted 8-Nov-2017
Pros: Beautiful grounds, delicious food & drinks, friendly and helpful staff who went above and beyond to make our stay a good one.
Cons: Our airconditioning stopped working a few times - however the staff had a maintenance man out straight away both times and had it fixed within 10 mins
Location: About a 20min walk to the beach, but the Hotel also has a free shuttle. Little shopping centre also nearby and close to Kihei for restaurants.
Absolutely beautiful hotel with great staff and facilities. Fantastic food, drinks & service at both the poolside bar and restaurant. We had a great partial ocean view and our lanai looked out over a small lake on the grounds. The ground themselves are stunning with waterfalls, hammocks and beautifully manicured gardens. The staff are all very friendly, including the concierge, wait staff and even the cleaners & groundsmen always had a smile and a polite hello for us. The concierge was lovely enough to give us a lei on arrival and send a complimentary bottle of champagne to us as we were there on our honeymoon. The property also has a free shuttle to/from anywhere in Wailea which we used once to return from the local beach. There is a 'beach club' available with water and recliner chairs but not much else - very difficult to find if you're not shown but they were friendly and helpful when we did eventually find them.
5 out of 5
Recommended
for Couples
by A verified traveller from Los Angels

What a gem. We will only stay here from now on.

Posted 23-Oct-2017
Pros: Literally everything.
Cons: Maybe pool bar hours go a little longer to 7 instead of 6? But it's great the pool is open pretty much 24 hours. NICE.
I searched a lot for the perfect hotel to celebrate my 50th birthday. Well, what a blessing this hotel was! We were blown away. From the second we walked into the main open-air lobby our minds were soothed, our bodies relaxed and we were treated like royalty. Check-in: easy, quick, sincere and since we arrived early and our room wasn't ready, Chris the Operations Director, who is one of the loveliest and accommodating people, sent us to the pool bar for a complimentary drink. The pool bar: James the bartender -brilliant. He's welcoming, funny, entertaining and can mix a bomb drink. We felt we were hanging with an old friend. And the pool bar food - excellent. We ate it every day for lunch. Pool: great setup, great service (authentic and engaging) and we never felt obliged to race to the pool to find a seat. There was always room. The vibe is laid back, chill, peaceful, calming and fun as the day progresses. Room: We had an ocean view - stunning. And the room itself, high-quality furnishings and everything you'd need. The design and layout are comfortable and luxurious. Staff service outstanding. Property: Truly magical, lush and gorgeous and peaceful. Gym/Yoga room: Gym is generously equipped and Yoga was great! We took three classes. Arial Yoga - extraordinary. Highly recommend. The restaurant is 5 star. We ate 3 times and celebrated my Bday there. Perfect! Car service to Wailea was always ready to roll. All staff members are happy and engaging!
5 out of 5
Recommended
for Couples
by A verified traveller from Kirkland

Excellent boutique feel resort

Posted 22-Oct-2017
Pros: The staff, surroundings, amenities,
Cons: The central lobby could be utilized better. It is a beautiful space, though nothing happened here during our stay. Maybe a hula workshop/ live music?
Location: Great beach, snorkeling. The restaurant at Hotel Wailea offers a beautiful, well-balanced menu: it is The Best!
As I am not a frequent review writer I felt invited to rate with maximum stars after experiencing the wonderful staff, the sublime service and amenities and surroundings of well kept tropical gardens which all in all created an excellent boutique feel resort. We had a great time on Maui and our stay at Hotel Wailea has certainly contributed to this. Last but certainly not least, this is especially for Suzanne, bartender James' lovely wife: "I got an odd-job man in. He was useless. Gave him a list of eight things to do and he only did numbers one, three, five and seven." - Stephen Grant (2006) and in addition here's a tongue twister best to be shared while sipping on the delicious Odd Job cocktail created by James: : “I want to be a juror on a rural brewery robbery case.” James, could you please send me the recipe of the Odd Job cocktail as I have forgotten it. Did it contain Worcestershire and Heavy navy rum?
5 out of 5
Recommended
for Everyone
by A verified traveller from chicago IL

End of our Honeymoon in Maui

Posted 29-Sep-2017
We decided to end our Maui honeymoon at the The Hotel Wailea and we couldn't be happier that we did! The staff was amazing and super friendly anything we needed they worked diligently to make sure they got it just right for us! The suite was beautiful and the grounds were just amazing! We can't wait to come back and will certainly be staying here again!
5 out of 5
Recommended
for Everyone
by A verified traveller from CA

Hard to beat in a perfect location

Posted 19-Sep-2017
I couldn't have asked for a better experience at Hotel Wailea. A seamless checkin paired with top of the line service from all of the employees made our trip more than enjoyable. Be sure to visit James at the pool bar for great conversation and good drinks.
4 out of 5
by A verified traveller

Beautiful hotel. Romantic. Isolated.

Posted 15-Sep-2017
The week of our visit the hotel was 90% full but we still felt that it was all our own. There are 73 rooms, all suites, spaced out within 10+ acres of land. Wonderful vistas and a pool. With a policy prohibiting children this is a perfect romantic getaway. Our two gripes are: not very accessible if you have a hard time with mobility, and it was short staffed our week so thee emails / calls for the concierge or shuttle service went unanswered. Overall quite a great stay.
5 out of 5
Recommended
for Everyone
by A verified traveller from los angeles

Best hotel in Maui

Posted 11-Sep-2017
Amazing start to finish. Highly recommend this hotel if you are looking for a quiet relaxing piece of paradise.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 26-Aug-2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveller from Seattle, Wa

Roach Coach

Posted 24-Aug-2017
Hotel is beautiful! The staff is sweet save one blonde pool assistant who literally brought refreshments to the entire pool on multiple days but excluded my husband and I who where there a full week. Also, we had to kill two cockroaches in our room on different days. I had a hard time getting up in the dark because I was afraid of finding more cockroaches. It was about $3,000 to stay here for six nights. For that kind of money, I don't expect to see cockroaches or ride waitresses. But being an adult only hotel, it does corner the market....
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful getaway

Posted 24-Aug-2017
Wow'd us beginning at the complimentary valet. Beautiful gardens surrounding the hotel in an adults only environment. All necessities provided, and then some. Great spot away from the beach, but with beach access and water activities. Quiet, calm, and relaxing.