Ratings based on 304 Verified Reviews

4.6 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Couples
by A verified traveller fromcampbell, c A

Terrific Service -- even when they make a mistake.

Posted 17-Feb-2017
Pros: The service and the pool.
Cons: The pre-arrival request of the visitor should be double checked.
Location: You are a sensually need a rental car to do most of the activities nearby and around the island
When we arrived for our one year Anniversay celebration The hotel had failed to order the anniversary flowers I had requested for our room. Upon checking I asked if the flowers have been delivered. The receptionist could see the email exchange that I had had with concierge services including providing my credit card for the charges. When we got to the room the flowers were not there. Yes I was disappointed. Within a few hours, the flowers arrived courtesy of The hotel along with a bottle of champagne. There was also a small gift basket of chocolates and fruits. The rest of our stay went without a hitch and the hotel staff could not have been nicer. The hotel is truly a magnificent place where service is everything.
5out of 5
Recommended
for Couples
by A verified traveller

ゆったりとした滞在が楽しめる楽園ホテル

Posted 14-Feb-2017
Pros: 自然に囲まれた雰囲気
美しい自然に囲まれた落ち着いたホテルで、非日常的な滞在を楽しめます。 ハネムーンでの利用でしたが、落ち着いてロマンチックな時間が過ごせました。大満足です。
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 2-Feb-2017
Amazing hotel with very helpful staff. Location was excellent
3out of 5
Recommended
for Everyone
by A verified traveller fromVancouver

Bed and restaurant :( All else :)

Posted 31-Jan-2017
Pros: I liked to pool area; never a problem with finding shade. The hotel's free car service to Wailea works well.
Cons: Get rid of the memory foam mattresses.
Location: Very quiet location; the no-kids policy means the pool area is relaxing.
The bed was almost comfortable; it is uses memory foam, which retains too much body heat (even with the A/C set for 66F. The hotel's restaurant prices are way too high! Try the great (and affordable) restaurants in Wailea not associated with hotels: Matteo's Osteria, Monkeypod Kitchen, Tommy Bahama... The hotel's operations manager, Chris, was very helpful (as was Katie). Beer tasting at the Maui Brewing Company in Kihei was great fun (it's a $25 cab fare from the hotel). Renting a car at Enterprise in Kihei is about 1/2 the price as the same car at the airport or at the Enterprise locations in Wailea. The Kihei Enterprise people will pick you up at the hotel (and drive you back).
5out of 5
Recommended
for Everyone
by A verified traveller fromToronto, on

Excellent

Posted 30-Jan-2017
We spent our honeymoon here. This hotel is absolutely beautiful and luxurious. The hotel staff is very helpful and accommodating, they seem genuinely interested in helping you, which is such a great feeling. We especially enjoyed spending time at the pool/cabana. Everything is very well kept and the hotel is generally very quiet, great for couples. The rooms and amenities were amazing, we felt like we were at home right away, it was beautifully furnished and included great amenities. We had a very lovely stay here and would recommend any couple looking to splurge and treat themselves.
5out of 5
Recommended
for Everyone
by A verified traveller fromSeattle

Relaxing view, nice freebies, good room

Posted 27-Jan-2017
The little things this hotel does goes a long way. Complementary valet parking, water, yoga classes, treats on arrival, etc. didn't feel like they were trying to nickel-and-dime me like other hotels do. Plus, they have a beach area with complimentary towels, chairs, umbrella, water, snorkel gear, and more. By far our favorite hotel in Maui. Would stay there again.
5out of 5
Recommended
for Everyone
by A verified traveller fromLondon

A Wonderful Hotel

Posted 19-Jan-2017
I had a lovely time at this Hotel , the staff are very friendly and helpful . If you want peace and tranquility this is the place for you .
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Dec-2016
Pros: Beautiful setting, grounds beautifully maintained. Spacious rooms with great setup and kitchenette
Staff very attentive and genuinely warm and friendly. Definitely, would stay again.
5out of 5
Recommended
for Everyone
by A verified traveller

Fantastic destination for a honeymoon.

Posted 22-Dec-2016
Kid free, staff amazing, quiet and luxurious rooms.!
5out of 5
Recommended
for Everyone
by A verified traveller fromNewport Beach, Ca

Everything was wonderful from the moment we arrive

Posted 18-Oct-2016
Location: Easy shuttle service to the beach and restaurants.
Service is outstanding! The staff are well trained to accommodate anything we needed.