Ratings based on 3,193 Verified Reviews

4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Wonderful Hotel very close to the Beach

Posted 28-Mar-2017
Pros: Beautiful Location & Wonderful Staff
Cons: Resort fees should be removed - paying for Wifi is kinda silly.
Location: The Beach is absolutely gorgeous & you can walk to shopping.
Wonderful stay - Good room size, friendly staff, location is beautiful, lots to do, pool was great, food was great. Would definitely go back and refer to friends.
3out of 5
by A verified traveller

Posted 28-Mar-2017
Caters too much to groups now,service has suffered,cleanliness has suffered.Foodservice is not up to par.
5out of 5
Recommended
for Everyone
by A verified traveller fromLihue, Kauai

Great resort right next to the beach & Lahaina.

Posted 27-Mar-2017
The family had a blast celebrating our daughter's B-day during a four day stay..
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Mar-2017
Pros: Location by cliff divers was fun to watch.
Cons: The person working beach equipment rentals on 3/15/17 pocketed cash we paid for life vest rental and charged our room. So we paid twice.
Best location on Maui. Rooms were clean and staff was friendly and helpful.
1out of 5
by A verified traveller fromwalnut Creek CA

Roach infested

Posted 24-Mar-2017
Pros: Nothing after seeing the roaches throughout the facility ... local rough house boys over taken the beachfront throwing sand and disrespectful behavio.
Cons: Tear down... time for re-gentrification
Location: Nothing nearby
Several nights roaches were climbing on our bed and on my body legs, face.. disgusting... I want my money back....
5out of 5
Recommended
for Everyone
by A verified traveller fromAlberta, Canada

Very Pleasantly Surprised - would stay there again

Posted 23-Mar-2017
I have absolutely no complaints with my stay at the Sheraton Maui. Wifi was excellent despite previous reviews. Service was excellent and staff were genuinely friendly and helpful. Request ocean front - it's a bit of a walk but well worth it. 5 stars!
5out of 5
Recommended
for Everyone
by A verified traveller fromDenver Co

Great location in Kaanapali, excellent service

Posted 22-Mar-2017
We had excellent service from the moment we pulled up. Valet was super polite, Noah at the front desk was a pleasure, and went above and beyond in welcoming us and checking us in. Adam at concierge services helped us navigate and plan our week there with zip lining, snorkeling, and a Luau. All the companies he recommended were excellent. He gave us suggestion for local place to eat and the best time to head to the top of Haleakala to watch the sunset and stars. Our room was spotless each day, the pool and bar service were all quick to help and take care of us. This is the second time we have stayed here on Maui as we have stayed other places. This is the place I would pick over and over to return.. 5 stars
5out of 5
Recommended
for Everyone
by A verified traveller fromNorthville, Mi

Heaven

Posted 21-Mar-2017
This hotel is in an awesome place on the water. We had an ocean front room with an absolutely spectacular view. We could whale watch right from our balcony. The staff was great. Very helpful and willing to take care of every need. The rooms are a little dated but we understand that they are going to renovate soon. Would highly recommend this hotel and will stay here again next time we are on Maui.
2out of 5
by A verified traveller fromCanada

Over priced and bad service

Posted 21-Mar-2017
Beware if over charging, incorrect bills and lack of communication. The resort itself is nice but needs updating for the price. It doesn't scream luxury. An additional $25 for "free" internet and shuttle service is a joke. Not the best experience we have ever had for the money.
3out of 5
by A verified traveller fromtri-cities WA

Hotel is not great for the price.

Posted 20-Mar-2017
Pros: Location
Cons: Get rid of the bug problem
The rooms don't have queen beds and the bathroom has mites. Little bugs that are harmless, yet they crawl all over your stuff on the counter. Although the location is nice, it is a lot of $ for the average quality.